54 comments found.
I installed theme and I don’t see three required plugins.
Hello, please share temporary admin access at https://support.uicore.co/ and our team will check.
Hello everyone, we are currently experiencing issues with SiteGround so all our websites are down. We are working with them to get it fixed. Thank you for understanding.
The problem has been resolved, and all services are now up and running.
Hi, I enabled the Blog Post Sticky Sidebar but I got a blank space instead. How can I add elements? I already chose Blog Archive from the dropdown.
Thank you for reaching out! To add elements to the Blog Post Sticky Sidebar, please follow these steps:
1. Go to your WordPress dashboard and click on “Appearance” > “Widgets”. 2. Look for the “Blog Archive” sidebar 3. Add the desired elements to the sidebar, such as categories, recent posts, or custom HTML. 4. Save your changes and refresh your website to see the updated sidebar.
If you continue experiencing issues, please let us know. We’re here to help!
Hi, how can i hide footer for mobile view only?
Hello, you can use this CSS to hide it: https://uicore.d.pr/n/G5frdA
Add it to Theme Options – CSS Global.
Hello, I have installed demo “crypto trading” and customized it. How can I show live pricing on the crypto chart on the homepage?
Hi, you can use the Crypto Currency Table widget to show the coin prices.
Thank you for your answer. How should I install it? Appearance > Widgets I can’t see it in the section “crypto currency table”
Sorry for the confusion, that’s an Elementor widget, so you just need to search for it inside the Elementor panel and drag it to your page.
No problem.
Yes, I added it here, but live prices are not coming. I always see the same prices. How can I get a live price? 
All right, since this uses a free API, prices are updated on a fixed schedule (can’t confirm yet how often it updates), instead of pulling them every second. There are dedicated premium (paid) plugins which do this, since the API requests have some costs.
Is there a plugin you can recommend that I can use in this theme?
We haven’t tested any plugin yet, but here’s a good list of popular plugins: https://colorlib.com/wp/cryptocurrency-wordpress-plugins/
thank you for your support
I am getting problem in setting up,blog can you help.
Hi, sure, please open a ticket at https://support.uicore.co/ and our team will assist you.
Hello, the theme is wonderful, I bought it a long time ago and just now I started making my site and my support has ended. Still, I need help, I can’t make such a beautiful menu in the store as in the demo, so that the categories are underlined, I get either just links or through elements, but also not like in the demo, could you help
Hello, first, make sure you update the theme to the latest version in Theme Options – Updates. Then, go to Theme Options – Header – Menu Hover Interaction and set it to Underline.
Thanks for the answer, I did as you wrote, but it didn’t help, after I already did it with the help of a third-party plugin, where the lines were underlined, but the site is displayed the same way as before, any field or link is accompanied by a dot in front
Just to be sure, you’re looking for this kind of effect on menu items: https://level.uicore.co/payment-gateway/ ?
As you can see, there is no dot in front, just the underline effect on hover, which can be enabled in Menu Hover Interaction. If that’s not working for you, and assuming that all other plugins which might interfere with this are disabled, please send your login details at hello@uicore.co and we’ll check.
Wonderful theme, great job to you and your team. The woocommerce sidebar disable option… I don’t see it. You should have that option available, because every other option is there, expect to disable it. Please let me know a solution.
My mistake, found that option. Keep up the awesome work!!! Sending love
All right, great to hear that. Thank you for your kind words!
Good morning, I do not know where to deactivate ‘This is a staging enviroment’. Can you give me support? Thanks
Hello, Go to Theme Options Updates and connect your product. If you still see it make sure you also clear your cache. For future assistance don’t hesitate to write us on https://support.uicore.co/ Thank you!
Amazing theme! Pre-purchase question: Is this theme compatible with ENEFTI core plugin? (I’m planning to build a whole nft marketplace using their plugin but I want your theme) TIA
Hi there, thank you for contacting us.
In some cases, like ours, a core plugin is used that contains all the features and functionalities, while the theme only provides the basic structure and some general styling.
However, it’s important to note that the core plugins are specifically designed to work only with their corresponding themes. This means that if you try to use our theme with a different core plugin (like ENEFTI core), it won’t be compatible.
Hi,
i wanted to report 3 bugs that I have in the newest version:
- when I’m creating a new page, in the page options, there is a section for custom CSS and there is another one for JS. it seems there are some character limit rules or something! I used to have some CSS codes here (2,200 characters) but now it’s not working properly and when I’m adding new CSS to this section, it will remove them (if I only have a line with 50-60 characters, it works) – I didn’t have this issue with the previous version
- I’m getting fetal errors on related posts (I didn’t have this issue on the previous version)
- Still, the issue with polylang is here, when i create new page, i need to save the title, go back, use bulk edit and then save again to be able to open it up with Elementor (Theme builder section)
Hello, thank you for the feedback. We noted this, and hopefully, all bugs will be fixed within the next update.
Regarding the Polylang issue, could you please describe the problem over email at hello@uicore.co? Thank you!
Best wp theme that I’ve seen! Great job. I have a notice from envato that your theme has been updated. How can I update? I just upload the downloaded theme and upload it into the current theme. No worry about data loss?
Thank you for your feedback. You can use our autoupdate feature or you can do it by uploading the theme again without any possible data loss. More about autoupdat here https://support.uicore.co/help-center/articles/14/4/38/automatic-updates
How i can import this demo web https://landio.uicore.co/chat-bot/ I installed the theme and the plugins, but this template is not displayed for me why?
in your demo https://try.uicore.co/landio/demo638c7ee650794/wp-admin/admin.php?page=uicore#/demo-import many more templates… ? but after i purchase and install the theme i missing some Templates
Hello,
Can you please send us a temp admin account via https://support.uicore.co/ so we can investigate what is happening on your end? Thank you!
Hi, just i bought Level Theme and look nice. I try to found License Code for Element Pro Pack but i cant. Could guide me please?
Regards.
Hello, Element Pack Pro is fully featured and you don’t need to activate it. This is the case for all bundled plugins on ThemeForest.
Thank you!
Can’t import the demo template. I refreshed the uicore. i got the success signal. But when i’m trying to import the demo website. it just says loading. Let me know what needs to be done
Hello, we cleared all cache on our end, so please go to Theme Options – System – Refresh UiCore Data one more time.
It’s most likely browser cache. Try clearing browser cache, or login in a different browser.
Thanks it worked
Hello, i want to import the demo but it’s stuck in “demo content is loading” i wait and i think it’s stuck.
My support is expired now, but can you help to fix this?
Thanks
Hi, please go to Theme Options – System Refresh UiCore Data, then run Demo Import again.
Hello, I found some building elements that I really need – crypto exchange platform related elements you can find here, middle of page- https://library.uicore.co/lib-blocks/page/4/ How can I get more of these elements? They don’t seem to be enough for a full website? Other elements I’d use would simply not match the design or am I missing something here. I haven’t seen coresponding demo for this elements? Thanks
Hello, those blocks come from a different theme of ours. Template library shares the same blocks on all themes, but the demos are different.
Could you please elaborate, I am a beginner? Thanks
The blocks come from different demos from all our themes, so it won’t necessarily match the demo you pick, but thanks for global colors and global fonts you will be able to adapt it.
Hi, This is a presale questions 1. I tried a trail usage through sandbox and tried adding additional pages, since that is the most challenging for me. – Couldn’t upload the page through library and API failed multiple time and after that it’s downlaoaded with image placeholder which is difficult to edit. 2. All the demos have only home page how can we have the about us and other pages?
Hi, the inner pages can be imported in Theme Options – Demo Import – Import Inner Pages. We’ll check the API library problem.
Hello, I accidently purchase this theme twice. Support told me to request a refund here for this of the purchases
Hello,
Sure just request the refund using this url and we will approve it ASAP https://themeforest.net/refund_requests/newhey I have a problem with the theme, I get an error when I download a demo, and then when I load the demo pages, they don’t come with css… the system requirement is all green
Hello, Sorry to hear that. Please create a temp admin account and send it via https://support.uicore.co so we can take a look.
