Don't buy this theme. There is no proper theme documentation and videos. If you buy this theme you can't use it. Also, customer support is very poor.
Author response
Hello,
As we already mentioned in the comment section, besides our themes documentation here you can find many great articles, and video tutorials that might help you on the way developing your website.
The theme is working correctly on our and and it has been successfully used in creating many websites.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Thank you.
Best,
Mikado
Theme Good
Thow worst theme I have purchased in my life. I have purchased over 20 themes since 2015 in themeforest. The website i have made with this rubbish theme automatically deform and looks like a rubish bin changing fonts, and everything. I have fixed it several times but no change.
Author response
Hello,
We are sorry to hear that you've got this impression about our theme.
The theme is working correctly on our end and all of our themes do get strictly tested before they can even be released.
We’ve checked and we see that all your tickets have been updated with a response. In case you need further assistance please submit a ticket or create a follow-up to the previous one and our agents will gladly help you.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Best,
Mikado
When I updated to the latest version of PHP, I got error when editing pages.
I got this message "there has been a critical error on the website, please check your website admin email inbox for instructions
Author response
Hi there,
The theme is compatible with PHP 8 so please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also, best practice would be to submit a ticket to our Help Center where one of our support agents can check this directly on your side.
We do hope that you will turn to our team and reconsider your rating.
Best,
Mikado
I strongly discourage you from buying any product from Mikado Themes; It's my second time wasting money on Mikado. At first, I thought it was my previous theme which I can't handle, so I purchased another one from Mikado but unfortunately, their entire collection is faulty. I completely wasted my time and money, and I wouldn't want anyone else to experience the same annoyance and disappointment.
The functionalities were completely poor, and the coding quality was poor. There was no documentation to guide me through the problems I ran into, and the design was at best substandard. The product had negligible customization options, and there was no customer assistance.
To meet the deadlines set by my customers, I actually had to buy another theme because it was so insufficient. Spare yourself the trouble and stay far away from Mikado Themes.
Code Quality: Zero
Designing Options: Zero
Overall : Zero
Author response
Hello,
We are sorry to hear that you've got this impression. The theme is working correctly on our end and all of our themes do get strictly tested before they can even be released.
We do believe that the theme is well documented, and we do understand that it might be confusing at first but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
The theme is supported and you should know that you can always turn to our support team and submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article - How To Submit A Ticket.
If you are not using the theme you can submit a refund request here.
Best,
Mikado
Horrible customer support!!! Bought the theme. Installed it and received errors in widget area. Could not get any support so I deleted the website and installed everything again (very cautiously) to make sure it wasn't my mistake. It wasn't... Once I had it installed, I tried to register it again (because it's required and you can't do anything otherwise) and now I get a message that it can't be registered until the other registered one is unregistered.. We'll guess what?.. that one was deleted so how am I going to do that? And now "Customer Support" has not even responded 1 1/2 days later. Don't use these guys for any of their products unless you just want to give them money
Author response
Hello,
We are sorry to hear that you've got this impression.
Block based widgets added in newer WordPress versions do require a bit more demanding resources and you can see our recommendations regarding those in this article - Recommended PHP Versions And Resources And How To Set Them.
Please note that it's necessary to deregister purchase code before resetting your database or reinstalling your WordPress. If you however deleted the installation before deregistering your purchase code you should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article - Deregister Qode Interactive themes via the Help Center.
We’ve deregistered your purchase code now and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center and they will gladly help you.
We hope that you'll reconsider your rating afterwards.
Best,
Mikado
Bad buy, I don't recommend it to anyone. I had to buy another theme to meet customer deadlines.
Code quality --> n/a
feature availability --> zero
design quality --> one
documentation quality --> zero
customizability --> zero
customer support --> zero
flessibility --> zero
Author response
Hi there,
We are sorry that you've got this impression, however the theme works perfectly fine and all our themes do get strictly tested before they even can be released.
Also the theme offers a lot of options and we do believe that it is well documented. We do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Best,
Mikado
nice support and themes
beautiful theme
Superb. Had this for a year+ now and it still looks as good as the day my Web Wizard customised it for me. Hundreds of UK Lawyers have wept with envy and told me its the best looking legal website out there.
by KeLoX 3 years ago
Quite nice to work with. Not the best I ever seen but still a very good product
I love this theme, and the support offered is amazing!! It was my own fault as I overlooked the installation requirements which were very easy to understand, and yet the support was patient with me and provided me the most detailed and helpful step-by-step resolve. I could not be any happier with the support and this theme. Thank you!!!
