91 comments found.
Hello,
is it possible to have a onepage system? And a sticky menu?
thank you!
Hello,
Thank you for your interest in our theme!
You can easily build a one-page website using this theme and create a one-page navigation so the user could scroll to the needed page section after pressing on the menu item. Such anchor sections are created in a user-friendly WPBakery page builder.
Besides, you can easily enable the sticky header under Theme options > Header – https://prnt.sc/iuS--kEP4q0g
Regards.
We have tried, including a CSS file to the child theme but it is not working. Please refer to the screenshots https://prnt.sc/3_tWTfoXtMen, https://prnt.sc/uJ_gPMCQOSlv
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ to get qualified help. Our Tech Support team will assist you as soon as possible.
Thank you!
I have tried to create support ticket, but it is asking me for registration on Themerex. Do i need to register there for it? As i have already registered in Themeforest.
Sure. Our support assistance is provided via support tickets only at our helpdesk at https://themerex.net/support/ Please register there https://prnt.sc/180pJVMGW2W_
Regards.
Service titles are displaying “home” instead of the service title. How can you display the service title in the page builder’s service element?
Hello,
Thank you for getting in touch with us!
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
there is no RTL in the theme? thats crazy, you need to advertise that this is not a mobile friendly theme. without rtl its not mobile friendly
Hello,
The theme has a left-to-right text direction by default. For RTL support, additional RTL stylesheet is needed.
The theme is fully responsive on mobile devices. In case you faced any issues with the mobile layout, please submit a ticket at https://themerex.net/support/ and our support team will check it for you.
Regards.
RTL Support?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
You may also consider these WP templates with RTL support:
1 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
2 – https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844
Regards.
I’m having this issue, can you help me why?
Warning: A non-numeric value encountered in /home/customer/www/triciamanning.com/public_html/wp-content/themes/lifecoach/fw/core/core.reviews.php on line 85
Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/triciamanning.com/public_html/wp-content/themes/lifecoach/fw/core/core.reviews.php:85) in /home/customer/www/triciamanning.com/public_html/wp-includes/pluggable.php on line 1340
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Good afternoon, first of all I would like to say that your theme is really beautiful and works well! I imported the demo content and everything works great! have only one question how can I change the address of the Google Mpa that appears on the top of the contact page? I tried to edit it with the visual composer and even default editor , I checked the theme options but there is no possibility to change the address.Thank you very much
Hello,
Thank you for choosing our theme!
The address for the GoogleMap can be changed under Appearance -> Theme Options -> Customization -> Footer -> Google map section. Please check the screenshot https://tinyurl.com/yc6fp6eo and make sure there is a valid API key in the “Google API key” field in the Appearance > Theme Options > Socials tab. More information on how to generate API key properly can be found at https://developers.google.com/maps/documentation/javascript/get-api-key?hl=en
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal or provide details on how to buy support service.
Regards.
Hi are you planning on keeping this theme updated? I am using it for a client and since it hasn’t been updated since Oct ‘20 I’m a little nervous about using it. Thanks!
Hello,
Thank you for contacting us!
Please note that the theme is fully maintained by Our Team and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Thus, there is no need for frequent updates. Please review this guide: http://lifecoach.ancorathemes.com/doc/#theme_update
Currently, we are planning a new release, but the testing process will take some time.
Regards.
Okay, thank you.
When I try to switch themes to test some bugs that are going on with my client’s site, I have to disable both your Themerex Updater and Themerex utilities or the site has a fatal error. Is this on your radar to fix in your new release?
Let our Tech support team have a closer look at your website settings. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist you. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Questions Hi, we look for a WP theme where the customers need to login (and pay) to access the information that will be updated daily. We want to be able to offer different packages. Does your there work for that?
Also Is it responsive so it work in all devices? Does it have page builder so I easy can edit a specific page? Does it have a payment gateway implemented?
Hello,
Thank you for your interest in our theme!
1. To have a restricted access feature implemented an additional plugin is required. We cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together. However, you may try using it. In case some additional customization is needed for their full compliance with the theme, our Custom studio would be glad to provide you with a solution for an extra fee. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
2. Absolutely! The the template is fully responsive. Please check – http://lifecoach.ancorathemes.com/
3. The package includes a user-friendly WPBakery page builder. There is no need to buy it separately.
4. You can use PayPal for online payment. Also, the theme contains WooCommerce that offers a wide range of payment gateways – https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/
Regards.
This theme is WPML ready. Yet I find quite some problems after installing WPML. Like I cannot change the pages!
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
I can’t use it since my support has expired. I have bought the theme a while ago, first made the website not in Wordpress, but changing it now. So the key is overdue. I can not use the support. I tried.
I also can’t change the text in Dropcaps, there is just no field in there.
Hi, i need the latest version of Visual Composer. Is that in the download files?
Hello,
Please submit a ticket under ‘Pre-sale questions’ tab at https://themerex.net/support/ – we’ll provide you with latest version of plugin.
This doesn’t require support renewal.
Thank you in advance.I need receive a payment at the same time someone is booking, can this theme do that?
Hello,
Theme includes Booked Appointments and Woocommerce plugins.
You may connect WooCommerce with Booked appointments using this free add-on:
https://boxystudio.ticksy.com/article/3820/ Best regardsHello, I have a question about instagram widget. I have this information while installing that ‘something went wrong with plugin api’. I understand that it may be deleted from wp server. I’m building my website from scratch at the moment. And I’d like to run whole demo site content of life coach theme. The question is can I do this without this plugin being installed? Or should I install a different instagram plugin?
Hello,
Sorry for delayed reply – we don’t work on weekends.
Recommended Instagram Widget plugin was closed recently and is no longer available for download.
You may install alternative plugin – https://wordpress.org/plugins/instagram-widget-by-wpzoom/
Thank you for understanding.Hi, What do you mean by theme hosting offer, can you host the customized wp into a server to go live? and if yes.. is it included with the mentioned price?
Hello,
Thank you for your interest in our theme!
Theme hosting offer means that we can provide you with links to purchase hosting service with special promotional price from recommended hosting providers.
If you’re interested, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ – so our team provide you with more details regarding this offer.
Thank you!
Hello—I just tried to submit a request on the ticket support system, but when it asks to link envato it returns back to the same ticket page. I can send a video if necessary. I am sorry, but I accidentally just purchased this theme by accident. Will you please issue me a refund? It was a complete accident.
Hello,
As the theme authors, we keep to the Envato refund policy: http://themeforest.net/page/customer_refund_policy
All the refund requests should go through the Envato team: https://themeforest.net/refund_requests/newThank you for understanding.
Hello! Would you help me to update a phone number and a SNS link on my website. This is my website link (http://www.watanabeac.com/). I’m using the theme “LifeCoachChild Version: 1.0 By AncoraThemes”. I tried to update a phone number at the top left corner of a front page and a SNS link at the top right corner of a front page. However, I don’t know how to do that in dashboard. I’m a beginner of WordPress. I appreciate if you would give me a direction. Thank you so much in advance! 
Hello,
You can change contact details in Appearance> Theme options> CONTACT INFO
Best regards
Thank you!
You’re welcome
Will this theme get anymore updates it looks to be abandoned. Plus from a Lighthouse scan it shows two vulnerabilities.
jQuery 1.11.4 – High – https://snyk.io/vuln/npm:jquery-ui?lh=1.11.4
jQuery 1.12.4 – Medium – https://snyk.io/vuln/npm:jquery-ui?lh=1.12.4
Hello,
New theme update version 1.9.1 is currently in progress and will be released in a short while.
Meanwhile if you need latest versions of plugins right now, please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ specifying your purchase code. This doesn’t require support renewal.
Thank you in advance.
Hi,
We need to display the event calendar on multiple pages, right now it displays only on events page slug.
Is it possible? If yes, please let us know the shortcode for it or the other ways to display it.
Thanks!
Hello,
Please check this article: https://theeventscalendar.com/knowledgebase/can-you-have-multiple-calendars/Best regards
The latest theme update erased all of my theme colors and settings.
I have a backup and installed but all the theme colors etc are gone.
Where are these setting saved? What file or folder?
Hello,
As soon as the new theme folder is uploaded, go to Appearance -> Fonts and colors and click on SAVE button so color changes there are recompiled in new theme files.
Best regards
Hello,
Please check our latest reply to your ticket.
Thank you.
too slow support 1 reply in 24 hours is pathetic, Your stupic update cost me 1 years hardwork on the site and now I have to put it on maintenance mode.
Ur support replied and in 5 minutes I replied back and after that no response. They simply ghosted. Now they will comeback on monday. Its been 9 days my site is not up and whose loss? Mine.
Do you guys even care????
this bug exists even in your 1.8 version.
I’trying to import my saved theme options but not able to.
http://prntscr.com/lsf3yrHello,
Sorry for delayed reply, but we don’t work on weekends.
Tickets are replied in turn and response time depends on tickets quantity.
Please check our latest reply to your ticket.
Thank you for understanding.
