Web Themes & Templates

Discussion on Lifeline 2 - An Ultimate Nonprofit WordPress Theme for Charity, Fundraising and NGO Organizations


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375 comments found.

HELP !!!!

V5 update litteraly destoyed my site, all pages an Visual composer code broked down !!!! Color, fonts layout all disapeared :(

result screen :

https://equitation-positive.com/wp-content/uploads/2020/09/Capture-decran-2020-09-09-11.56.41.png https://equitation-positive.com/wp-content/uploads/2020/09/Capture-decran-2020-09-09-11.58.19.png

PHP 7.3 for info

We have given warning to not update from Version 4 to version 5 because this new version has got a lots of new updated scripts like Bootstrap 4 and the old version was using Bootstrap 3. For this reason the site may break. If you have backup than please revert the settings. If you don’t have backup then please contact our support staff at https://webinane.ticksy.com and we will reset it for you. Thanks a lot

Hi there from India, I am in the process of building a crowd fundraising website and I am very interested in purchasing your theme. My only doubt is with the ‘Payment Gateway’. I plan on using Razorpay (https://razorpay.com/) for our ‘Donate pay’ option. Is your theme compatible with this payment gateway? Look forward to your reply

This feature is not available in the theme but we can add that for you if you want to take our customization services.

If you are interested in customization then please describe about payment methods that you want to use for payment withdraw.

Hi again! Thank you for all your patient replies. I will be buying your LifeLine 2 theme today and will integrate it with Stripe. For now, I will be using all the functionality that’s already given to set up the site. But I am choosing your theme with assurance that we will again get back to you in near future for a customization. I hope to interact with your team more if I have any queries during set-up Thanks :)

You are very warm welcome dear :) We are happy that you are buying our product today. We also welcome you to contact our team any time through our ticketing system which is at https://webinane.ticksy.com Thanks a lot


http://prntscr.com/umnoq2 My theme update keeps failing and I have raised a ticket but no response please assist

We are diagnosing this issue and we will provide its solution very soon. Please be in contact with the team. Thanks

Hello Webinane

I noticed an update released on the 25th of September. I tried to update the Theme and it is still failing with the same error message “Update package is not available”


No one has responded to the Support Ticket I created as well (#2547283) It has been 3 days now with no feedback

We are still working to find the solution of this little problem. We have replied your ticket and we will provide the solution tomorrow. Thanks for your patience and cooperation.

Hello, when importing the demo data for the Plastic Demo, the content doesn’t import. I have tried severally but I keep encountering the same problem. I have created a ticket but to this minute, no response. Kindly assist

Ok don’t worry. Please open a ticket and we contact our WordPress expert to look after your website. Open ticket at https://webinane.ticksy.com thanks a lot


Chibenda Purchased

I am happy and satisfied with the support. I had 1001 questions and they literally responded to all of them patiently. Good luck with sales

We are happy to know that you are satisfied. Thanks

Hi can you please help, I built the site on another domain and have moved to the actual domain and I’m getting this error message on the homepage:

Warning: require_once(/var/sites/p/peterboroughlatvians.org.uk/public_html/wp-content/themes/lifeline2/core/application/library/shortcodes/shortcode.php): failed to open stream: No such file or directory in /var/sites/p/peterboroughlatvians.org.uk/public_html/wp-content/themes/lifeline2/core/application/library/shortcodes.php on line 155

Fatal error: require_once(): Failed opening required ’/var/sites/p/peterboroughlatvians.org.uk/public_html/wp-content/themes/lifeline2/core/application/library/shortcodes/shortcode.php’ (include_path=’.:/usr/local/php-7.3.3-flock/lib/php’) in /var/sites/p/peterboroughlatvians.org.uk/public_html/wp-content/themes/lifeline2/core/application/library/shortcodes.php on line 155​

If I try to acess the backend, I get the following error message: Fatal error: Uncaught Error: Class ‘lifeline2_general_setting_menu’ not found in /var/sites/p/peterboroughlatvians.org.uk/public_html/wp-content/plugins/lifeline2/panel/options-init.php:122 Stack trace: #0 /var/sites/p/peterboroughlatvians.org.uk/public_html/wp-content/plugins/lifeline2/panel/panel-init.php(12): include_once() #1 /var/sites/p/peterboroughlatvians.org.uk/public_html/wp-content/themes/lifeline2/core/application/classes/admin.php(13): include_once(’/var/sites/p/pe…’) #2 /var/sites/p/peterboroughlatvians.org.uk/public_html/wp-content/themes/lifeline2/core/init.php(76): lifeline2_Admin::lifeline2_Init() #3 /var/sites/p/peterboroughlatvians.org.uk/public_html/wp-content/themes/lifeline2/functions.php(3): lifeline2_Module_Init::lifeline2_Init() #4 /var/sites/p/peterboroughlatvians.org.uk/public_html/wp-settings.php(508): include(’/var/sites/p/pe…’) #5 /var/sites/p/peterboroughlatvians.org.uk/public_html/wp-config.php(90): require_once(’/var/sites/p/pe…’) #6 /var/sites/p/peterboroughlatvians.org.uk/public_h in /var/sites/p/peterboroughlatvians.org.uk/public_html/wp-content/plugins/lifeline2/panel/options-init.php on line 122

There has been a critical error on your website. Please check your site admin email inbox for instructions.

Learn more about debugging in WordPress.​

Can you please help.

Thanks in advance


You are facing these errors because the theme files that you have moved on the new server are not complete. Some files are missing in the package that you are using. Please check the theme folder again OR submit your ticket at https://webinane.ticksy.com/ with WP Admin and FTP access of your site so we can diagnose the problem.



wneville Purchased

Hi – Can you tell me how I can get the update to the latest version of WPBakery/Visual Composer that came installed with your theme? Thanks!


Thanks for asking us for help. Actually there is a process through which provide the updated versions of the attached plugins. First we make our theme compatible with the latest version of the premium supported plugins and then we attach these plugins with our theme and provide an update on themeforest. You will get the notification of the theme and this will have all the plugins and updated files. So please wait for the next update for the updated plugins. To the best of our knowledge the current version has all the updated versions. Can you please tell us which version of the theme you are using on your website.

Best Regards

Hello. the update to version 5 went really well, but since 5.1 my site is all broken. can you help me? http://www.zeropreparation.ca/


Please open your ticket at https://webinane.ticksy.com/ and provide us WP Admin and FTP access of your site. We will diagnose that why you are facing this problem.


HI Team, need help with update from 3—> 5. My support expired. Shell i buy new one?


Yes you will have to renew the support license and don’t worry about our spirit to support you.


cool. thx for quick answer. Just bought and send support ticket.


awaix Purchased

hi, is there any update documentation for upgrade process? im currently on version 3 and would like to move to v4 or even version 5.. but i cant find any documentation for the upgrade process.. so far what i have read says that v4 is based on prev system and v5 is new altogether. so which means i would need to update to v4 first but i cant seem to find version 4 updates in the download. where can i download the v4?


Sorry for late response, actually it was necessary to change introduce version 5 because lots of technical weaknesses and old scripts and plugins were creating problems. So it became difficult for us to continue with Version 4, for upgrading to Version 5 from 3, you need to understand the new version by reading the attached documentation and after that you will easily be able to convert the old site to the new one. The best way is to create a new site, import Demo data of your selected Demo and start applying the content one by one manually. You can contact our team for any questions at https://webinane.ticksy.com

Best Regards

please after importing the demo, i cant still see anything and my support has expired please what should i do, here is my email okorosoft@gmail.com


Please provide us WP Admin and FTP access of your site at support@webinane.com we will diagnose the settings. It seems that there are some server configuration issues that’s why you are facing the demo import problem.


about donation button, why its not direct to page or pop-up. we done setting it, but when click at button, no action


Please let us know which version of Lifeline Donation plugin you are using. Make sure that you are using the latest version of plugin. If you are using the latest version then please provide us WP Admin access of your site at webinane.ticksy.com



tjiktikaf Purchased

please i use plugin liffeline donation, at button donate, got problem to connect with page or pop-up theme


Please let us know which version of Lifeline Donation plugin you are using. Make sure that you are using the latest version of plugin. If you are using the latest version then please provide us WP Admin access of your site at webinane.ticksy.com



samsimple Purchased



We are providing two payment methods for free, these are Offline and Paypal. Further we mentioned in the presentation of the theme that other payment gateways are premium but you will get 50% discount. Please visit here for details https://themeforest.net/item/lifeline-2-an-ultimate-nonprofit-wordpress-theme-for-charity-fundraising-and-ngo-organizations/16660958 The list of payment gateways are shown here https://www.webinane.com/plugins Please let us know which gateway you want to purchase?



Douck Purchased

Hello. I got this error while trying to install demo data: “PCLZIP_ERR_BAD_FORMAT (-10)Unable to find End of Central Dir Record signature”


You are facing this problem because of server configuration of your site. Your site doesn’t have enough memory on the web server to unzip and upload the contents of the zip file. Please make sure that your site fulfil the below requirements .

PHP version should be 7.3.

Ask your hosting provider to check the following settings in “php.ini” file.

1- post_max_size = 120M 2- upload_max_filesize = 120M 3- memory_limit = 500M 4- max_execution_time = 300 5- max_input_time = 300

When your site will fulfil the above requirements, you will not face this problem again. In case of any problem please feel free to contact us at https://webinane.ticksy.com/



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