support@webinane.com

We will surely answer your emails on Monday as the team is not present on Sunday. We are sorry that you weren’t responded timely. May be the emails would’ve landed in the spam folder. Thanks

Thanks….

Got mail

I can not use the ticketsystem, where can I send the info you need?

Thank you.

Hello Thanks a lot for your interest in our product. You should buy Lifeline theme instead of Lifeline2 to find the template that you like for your website. Please click on the following link https://themeforest.net/item/lifeline-ngo-charity-fund-raising-wordpress-theme/7044503 Please let me know if you need further assistance. Thanks and Regards

We have guided you how the refund will be initiated and processed. Please follow the instructions. Thanks and Regards

What you wanted to know from us? Thanks

Hello, we were offline today because of weekends which is why we couldn’t send you the requested file. Please wait and we will send you the file on Monday. Thanks and Regards

Hello, please I’m yet to receive the plugin.

Please can you reply to me regarding my request? It’s now taking days whereas you said 12hrs please.

https://wpscan.com/vulnerability/e690b887-de5f-4950-bedf-4a9f5fe9b773

Hello

Thanks for your comment. Problems regarding vulnerabilities occur only when you don’t update your site for a longer period of time. There are many possibilities for website hacks, but most of them are because of outdated WordPress, themes/plugins that have vulnerability issues.

As a preventive action, always use a strong password for all users and install any security plugin for extra protection. For example, free versions of Sucuri or Wordfence plugins are enough, many Lifeline2 theme users use them. And finally, don’t forget to keep your WordPress, themes, and plugins up to date.

For executing this for you, our team can help you in this regard, please submit a ticket at https://webinane.ticksy.com but this can only be done after updating your support license.

Thanks and Regards

Hello

Thanks for your patience, we normally answer within 12 hours of the posting of the query but this time we are late and we apologize for it. Here is the answer for your query, Please add the provided code in the customizer > additional CSS for changing the size of the inner pages banner.

#lifeline2_banner .pt-70 {
    padding-top:6rem;
}
#lifeline2_banner .pb-50 {
    padding-bottom:6rem;
}

Please submit the ticket on https://webinane.ticksy.com in case of any assistance, if you do feel difficulty in applying this code, please feel free to contact us and we will do this for you.

Best Regards, Webinane Team

Please wait for a day or two, we are launching a new version of the theme that will be compatible with latest WordPress version and other latest softwares. But please make sure that you are using Php 8.0 on your server to run our theme because we don’t support older version of Php. Thanks and Regards. Still if you face any problem which is solvable by our team than please submit a ticket at https://webinane.ticksy.com after extending your support license. Thanks

Perfect. Thx

hello

thanks a lot for your interest in our product and sorry for the late response. the above shown functionality is not present in our donation system but we will add it in our theme after your purchase. Secondly yes our donation plugin is compatible with RazorPay payment gateway which is our premium extension of Lifeline Donation Pro. Let us know if you have further queries.

Regards

Hello Thanks for your purchase, please submit a ticket at https://webinane.ticksy.com and our team will help you overcome this issue within next 24 hours. Thanks and Regards

Also I purchased the theme because of the paystack payment gateway which is currently not available on my dashboard.

When I try to save the lifeline2_option I get a 403 error

Thanks a lot for your purchase. Please send an email at support@webinane.com and our team will help you overcome this issue. Please don’t forget to send ftp and wp-admin information. We will reply within 12 hours. Thanks for your cooperation.

Please retry it now, it will work fine. There was some problem with the server which now has been solved. Sorry for the inconvenience. Let us know if you need further assistance.

All i need is an explanation and not paying for another support, i found help in a community though and it was the upload file size that was the issue, but then now your Lifeline 2 plugin says i should update it, after doing so, i still see this message ‘Installed But Not Activated, Requires Update’, and its a core plugin that needs to be updated, and i am using the latest lifeline wordpress theme, so why is that please

This is your right to get the updates from us but if you will face any problem which need assistance from our support team than you will need to login and create a ticket. If you need the help from our experts you will have to create a ticket and extend the support license. If you don’t need assistance then there is no need for it. Thanks and Regards

No, what you should do is update the theme if need be and let us go through less hassle of extending support and additional cost for a minor issue

Thanks for contacting us. A support license is valid for six months and it needs to be renewed after this expiration. The prices are given on the official page of this item in themeforest.net and these prices are fixed. We can’t reduce it without reducing the cost of the theme. Therefore you will have to pay the price mentioned on the price box. We sorry we would have given you a favour if possible. Thanks and Regards

Thanks for your interest, regarding the new payment gateway we have already answered this on live chat and email address. Sorry for a little delayed response. Best Regards

We don’t have such experience but we will surely provide you assistance. Can you please tell me which version of the theme you have installed? Also tell us which version of WordPress you are working on? Thanks

Yes you can configure it with PayPal standard. I’d you need our assistance please submit a ticket at https://webinane.ticksy.com

Hello

Sorry for delayed response. Were you able to submit the ticket. If not please send an email at support@webinane.com

Thanks

Hello

Thanks for your interest in our product, if you will purchase this theme, we will add this functionality for you within 24 hours.

Regards