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I have a concern about the homepage of my site> https://s20757620.onlinehome-server.info/ainassociation/ the display (become a godfather) below the slide is displayed differently according to the resolution of the screen, make a test with a resolution of the screen at 1600 and 1900, you will see the difference of display of the screen at this level
I think we should correct this bug because we do not have all the same screen resolutions
You have been requested earlier to please post your questions or problems in ticket area at https://webinane.ticksy.com Sometimes you post the questions at both places. Our experts reply at https://webinane.ticksy.com regularly so i request to please update your ticket with the newer questions. Thanks
My name is Sajjad from RTL-Maker . net
Are you have some themes or plugins that have no RTL support yet?!
But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.
We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net
Thanks for your comment, we will look into your services. Regards
I have now 2 tickets open, one before the summer ! one new. Your team told, wait a moment.
We went from 1 problem to 2!!
The respons loging in is at the moment :
“Sorry, the support license on this ticket has expired. The ticket owner will need to extend their support license and submit a new ticket.”
Great, a brand new update, with things you realy need support for, smart (not). Rules on updating is backwards compactibility. That went totaly not good with update. They force you new plugins.
We could not do what we wanted to do with wat we paid for and after the update “Stripe with iDeal “is not inlcuded. Ehhhh it went from 14 payment options to just paypal so bad, one nice update. Ok, that was wrong form you > to the solutions>
We are waiting much more than the licency , with trust… so:
We can do 2 things:
1- bad comments about Webinane and a Google story why we mention you as bad products.
2- You help us, because we paid for this and whait long time
I love communication on a good progressiv version. But this is gong wrong.
please invest time inside the situation. We have left 2 weeks in deadline.
2 tickets, to easy solutions.
The company we build for with the template you offer vs deadline… you do not want them in your…
No reply> bad rating. I will wait 3 day’s
Thanks for contacting us, the support staff will take up your ticket within next few hours. It is the themeforest policy to provide support for 6 months and i think if someone’s work dedicatedly 1 day is enough to complete the project because you only have to replace the sample data with your own data. You took 6 months to get back and check the ticket, it was too late brother that is why the support expired.
Now about the 14 payment gateways, our theme still support 14 payment gateways even we have not added support for 15 Payment Gateways. In the old version the method of integration of a payment gateway was old and it was making the backend slower so we had to remove that code and develop a brand new plugin. This plugin cost us $5000 and we decided to give it for only $15(introductory price). If you compare our price for a payment gateway it is cheaper than Give plugin which is $360 per year and it is cheaper than WooCommerce which is $79 for one payment gateway. We are providing it for lifetime. Also for the old clients who purchased before September 10, we are providing it free of cost just you will have to send your purchase code at firstname.lastname@example.org
Don’t worry we will not take more than 24 hours to respond your ticket. In 80% of the tickets our respond time is less than 12 hours. So we will not take days just hours to respond. We will help you completely to meet your deadline.
Thanks a lot for understanding our concern.
Hello, thanks for reply. Yesterday I was a bit disappointed and angry, to see our project goes wrong after update. I do understand your situation, and the template / new plugin looks good. 15 dollar is a good price if its faster and better.
Sorry for my angry words.
You are welcome brother, we respect you and humbly speaking anger is bad for health. We are ready to help you please renew your support and you will be able to send the ticket at https://webinane.ticksy.com and we will send you the guideline to set up the new update. Thanks a lot
Hello, thanks for your feedback.
Before I renew support, can you tell me if the Stripe plugin has iDeal inside? Not only creditcard? With Stripe you can setup Stripe with iDeal, but the plugin needs to offer this also.
We are updating Stripe now and this feature will be provided in the new version very soon.
i just updated the latest version of theme and now cannot update the donation plugin. I have this theme for last 2 years and ever since i have only problems. when i go to update donation plugin it is not allowing me to access the pugin.
Also previously we hae been using stripe as the payment gateway, is Stripe not part of the donation system?
Thanks for asking us for help, yes Stripe is part of this plugin. Also please send an email at email@example.com and we check that why you are unable to access the plugin. Thanks
I have provided my credentials 2 days ago, please advise why I cant access the donation plugin section after theme update. please let me know if the issue is being looked at.
We have looked at the issue and our team will respond your email very soon. Thanks a lot
i have followed the steps and have sent the error code couple of days ago and still no response from your team
can someone please respond to my query. Thank you
We are responding you within an hour. Thanks a lot
Your team responded however the new donation plugin does not automatically come with Stripe or any other gateway except for paypal. I have sent my purchase code and selected my gateway as it was stated on the update option. when will the gateway will be added. I have already sent few emails to your support email and no response.
We will add this today, don’t worry. We introduced a new system that is why the system of adding Payment Gateway is different but it is the best in performance. Fast loading and having more features. Thanks a lot.
I do worry as the 1st email was sent 11 days ago as I only updated to latest version of the theme and these issues. We need to implement this on live site luckily i had made the update on test site rather than live site. I understand that new donation plugin is very fast and it can more features but this is getting frustrating at this point where we have to wait for days to have even a gateway added to site. You might need to have an auto update feature where the customers dont have to wait to have a gateway added manually. this is not fair.
when will the payment gateway be added??? You stated today 16 hrs ago.. Is this being looked at?? Why is adding a gateway taking so long.. This is completely unacceptable. We need to have changes updated on our site, please advise
Can someone provide an update.. this is really frustrating and do not understand this why it is taking so long to add a payment gateway.. is this what all others are facing when updating to new version. I don’t understand why the gateway has to be added manually when the theme is being sold with the plugin. Please advise we have to update our site
Is there any update?? This is not fair at all how your support team has been so far.. this is completely unacceptable that we have to be on mercy of your team to have a payment gateway added. I have sent a purchase code and now have waiting for last 3 days for your team to just add a payment gateway. This is not a good service
We are sorry for it but this is happening because of one technical reason and i promise that this is not going to happen with any client from today. Thanks a lot
i sent another email to your support team. can they please take a look at it.
Ok we are looking into it and respond you within 3 hours. Thanks
We are now getting internal server error when donations are made. please have your support team look into this issue.
We will look into it, we will start our next working shift on Monday so please be patient and we will get back to you. Thanks a lot
The new version is planned for when?, Because I am completely blocked for the moment.
To read you?
We are working on it but what features you are expecting from our new update can you please enlist in detail. Please send at firstname.lastname@example.org Thanks
Do you have a date of the release of the next update?
My brother, what features you are expecting from our new update can you please enlist in detail. Please send at email@example.com We are requesting again so that we can include those features in the upcoming update which you are asking about. Thanks
What are the changes of October 15, 2019?
Here is the change log for the new version of Lifeline2.
Hi system updated to new version and payment gateways disaperared . How we will fix it ?
Thanks for asking us for help, please watch the following video and then follow the guidelines given in this video. If you face any problem you can contact us at https://webinane.ticksy.com Here is the video URL. https://www.youtube.com/watch?v=S_uOJXcwInw&feature=youtu.be
Thanks a lot
I watched video and i did it before when system updated but still payment gateways didnt come to system or any email didnt come from you. Please can you fix it becouse without payment systems webpage is nothing.
Did you contact us at our support email address? Thanks
I didnt becouse my support period finished .
Please contact us at firstname.lastname@example.org and we will look into the issue. You will not have to renew your support if you contact us on this email address. Thanks a lot
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