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I would like to customize the single news item page’s layout, but I can’t find which file I need to work in to do so. Basically, the featured image when it shows up on the single news page is too large and takes up too much space, so I’d rather not have it show or have it show elsewhere on the page without it being forced to fit certain proportions. I tried to go to your ticksy, but it appears to be offline.
You can customize single news/post in following file.
If you have any issue regarding image or some thing else on this page then you should submit a ticket at https://webinane.ticksy.com.
For that you need to provide wp-admin credentials and screenshot of concerned area. Thanks
Did you remove the ‘Services’ shortcode with the latest theme update?
No, We didn’t remove any shortcode in updated theme.
Can you mention the issue which have you faced?
We will give you possible solution.
After updating the theme, the ‘Services’ shortcode on my homepage no longer works. We had Service icons/buttons under the slider.
Did you updated your Lifeline plugin because in the new version it is necessary to update the plugins. If you are getting some notification about updation or installation of any plugin, please update or install them immediately. Thanks a lot – let me know if you need further help.
Problem solved! Thanks.
Further if you need any assistance then ask us without any hesitation. We are always here to give you quick response.
hello All, I am knew here and I need assistance. I paid someone to help get the lifeline wordpress theme. He paid online and saved the theme in my flash drive. However, I need the demo content to help guide my design for the site. I can no longer reach the person who helped me do the download. How can I get the demo content for the lifeline theme? My search online brought me here. Please help. Thanks.
Please create a ticket at https://webinane.ticksy.com and share your purchase code in the ticket our support team will assist you in all theme related concerns.
Hi, I am unable to install the demo data. I have created a ticket on your support site. Please help.
I can’t activate my theme…I installed using FTP…I have an existing theme but would like to replace with this. thnx
Can you please share both of the URLs so that we can compare and answer you about it. Thanks a lot
may you give the link for creating a ticket
Please submit a ticket at https://webinane.ticksy.com . Please don’t forget to mention your problem in detail. Thanks a lot
how do i get purchase code for “Enter your Purchase Code
Enter your Envato purchase code here to verify your purchase.” ? May someone help - and may you also think of creating an easier way of submitting for tickets because by the time I request for a ticket I already have purchased the theme and therefore need support….............
It is very simple, just read the following short article https://help.themeskingdom.com/knowledge-base/how-to-find-your-themeforest-item-purchase-code/ and find your purchase code. Enter for the first time only. Then you will not need it. Thanks a lot
PHP did not respond properly to the request. As a result, Apache considers the PHP-FPM service to be unavailable.
Detailed information about this error is available in the app’s Apache error log at:
The root cause of this error is often slow PHP code. You should disable any plugins the app is using and check the app’s PHP error log and PHP slow request log located at:
What should I do?...I can’t access https://webinane.ticksy.com/
Send your details at email@example.com and our team will respond you through this email. Thanks a lot
Thank you…details already sent..
I sent details almost about 17 hours ago to the above email but no response so far….........now I was able to submit a ticket, may someone plz kindly help me….
Thank you for submitting the ticket. Our support team will contact you shortly and help you overcome your problems. Thanks a lot
Thanks guys you’re the best
with several of the updates, like the current 5.0 I get a fatal error on functions.php line 804 error
Surely you have a server related problem, it seems, please provide your wp-admin information at firstname.lastname@example.org and we will look into it and give you a solution after finding out the reason. Thanks a lot
may you give the link for creating a ticket for sharing both of the URLs so that we can compare and answer you about it. Thanks a lot
I have answered your ticket in the previous comment. Thanks
Urgent: I can’t activate my theme…I installed using Cpanel…I so when i actived it i have this result ( Impossible de traiter cette demande via ifrusf.org à l’heure actuelle. HTTP ERROR 500) when i change or delete the theme it become normal
so i need your help please
Please submit a ticket at https://webinane.ticksy.com and mention your ticket number here and I will get it fixed by the support staff immediately. Thanks a lot
This is my PRIVATE TICKET #1280937
i’m waiting answer its very urgent guys
We replied your ticket hours ago and we have got the response from you as well. The developer is working on your ticket and she will respond you shortly. Thanks a lot
Have a look at the new version of the theme 5.1. All plugins updated and all known issues fixed together with some of the new features. The most important thing is 250+ Small Improvements which will make the theme easier to use and more customizable.
We are also introducing a new Payment Gateway in the upcoming updates together with some of other most wanted features.
Thanks for liking our product.
after updating to the 5.1 version the causes, testimonials, projects, events, portfolios, galleries, terms and services are gone. They do not even appear on the left side in dashboard.
need help please.
Please wait for our next support session and we will give you an expert advice about it. Thanks a lot
Hello, according to the latest trends of Themecheck, all the code of Custom Post Types should be shifted to the plugin and we have done the same so please enable Lifeline Custom Plugin and everything will start working fine. Thanks a lot – we can further help if you will need assistance.
The plugin does not activate. It keeps showing that there is a core plugin but it won’t activate and so many features are not working. My support has expired but this is a core theme issue that you should fix without charging me a fee
Yes we will not charge you extra and why should we charge extra money. This doesn’t make sense. Don’t worry, we will start addressing the tickets from Monday. So please submit a ticket at https://webinane.ticksy.com and tell me the ticket number here. Thanks a lot
When I try to submit a ticket, I get “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” I’m not going to pay you extra for your theme to perform the basic functions it was meant to perform.
Don’t worry, don’t pay extra, we will do it for you, send your email at email@example.com and we will get your problem resolved urgently. Thanks a lot
We are still waiting for your email. Thanks a lot
How can I upgrade the vcomposer it doesn’t work with the theme and I can’t update the theme because of a php error. I am in a pickle.
It is so simple, firstly backup your old files if you have made some changes in the code. If not then first delete the old Visual Composer and install the theme, after that you will be prompted to install the new Visual Composer. This will install the latest version of this plugin automatically. If you face any problem during this process please submit a ticket at https://webinane.ticksy.com Thanks
Fatal error: Can’t use function return value in write context in /home/content/71/3548971/html/wp-content/themes/lifeline2/functions.php on line 802
I get this error when i update the theme
Did you updates the plugins also please make sure you have installed all the plugins. Thanks
I didn’t do anything because i can’t update the theme. The first thing I tried to do was update the theme and got the php error.
I am sorry to listen this, please please send an email to firstname.lastname@example.org as your support is expired otherwise i would prompt you to open a ticket at https://webinane.ticksy.com. Please note that we will start looking into your issue on Monday. Thanks a lot
Your theme is not working on preview.
Demos are working fine now, unfortunately our Hosting Server crashed, it took some long time to bring it back but thanks God, it is back now.
No, till now its not working.
It is working now, can you please recheck it. Thanks a lot
hi, please contact with me i want to insert authorize.net payment method on project donation please help me..
Yes this is quite possible. Please contact us at email@example.com thanks a lot
very disappointed about your service, no one reply me, i am send an email at firstname.lastname@example.org but no answer.
We have replied your ticket. Sorry for the delay, it was just skipped by my eyes. Thanks a lot
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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