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Hello, i brought this theme and installed today. also imported the same data. import was successfull. also selected the front page as ‘home’. but the problem is the demo data site layout is diffrent from the original demo shown here. i have also kept a support ticket. i need to solve this problem urgently. please help.
Can you please share the URL so that we can see how it is charged. Thanks
a message with link sent using the contact from in your profile here. pls have a look.
this issue has been sorted out. no need any action from your end.
Thanks a lot for your kind information
Good theme so far but I am rusty with web dev and need help on a few things
1) I have the even header. Where can I find the code to change the text “read more” after (to the right of) the event countdown in the header. Ideally I would delete it
2) There is a neat donation tracker on “our causes single page” I would like to move to the home page. How can I get this tracker?None of the widgets or elements copy this style exactly.
3) Search widget appears in header. How can I delete it?
4) Donation amount. How can I allow people to write in custom amounts. Is this possible and I just missed the feature?
Of course our event is coming up soon so any timely response would be much appreciated
This is customization, please send your request for these changes at https://webinane.ticksy.com. Please don’t forget to send ftp and wp-admin information because these changes will be exclusively done on your website. Thanks a lot
Hello i would like to have the same slider on the home page 1, i tried to import the slider in local it’s works but then when i export the slider i have an error so can’t import the slider. I don’t want to load the demo on my website online is it possible for you to send me the file zip to import on my website?
Thanks for asking us for help, please send your request at email@example.com and i will send you the required file through email. Thanks gain for your cooperation.
Okay, visual composer is always out of date and, hence, not working. I shouldn’t have to contact you every time for this; this is not a good enough reason for me having to purchase support. Also, I didn’t get a reply to my support ticket I sent out like 3 weeks ago…
We are launching a new system in all of our themes though which you will get automatic update from our server whenever a new version of premium plugins will be available. At the moment please send a ticket at https://webinane.ticksy.com and our support staff will provide you the latest update of Visual Composer. Thanks a lot for your patience and cooperation. I assure you that this problem will not arise again once the new system will be integrated in Lifeline.
it says I can’t submit ticket cause our support is expired. I don’t want to renew support just for a plugin update! Is there another way to get it done?
Ok send the request to me at firstname.lastname@example.org and i will send you the updated version. Thanks a lot
hi, any idea of how to change the color of top bar?
This is a one minute task for you, please go to style.css file and change your desired color in the following code,
background-color: rgba(0, 0, 0, 0.95);
Thanks a lot
I have lifeline theme 2.9.4 to use for my website and it work great, but when I activate WooCommerce 2.61 my menu doesn’t work quite right. Any Ideas please?
You should update the theme first before the updating the plugin. We are launching a newer version of Lifeline today which is fully compatible with latest WooCommerce plugin and WordPress 4.5.3. Please wait for the new version and update your theme first otherwise the features will be missing. Also your theme is way too old. Please don’t forget to backup your website before updating the theme. Thanks a lot
How can I update my theme?
Download a fresh copy of the theme from your themeforest account’s Downloads section, replace the old theme files with the new ones via ftp or file manager. You can also rename the old theme folder for backup purpose. Thanks a lot – we have help you further if this information is not enough.
Ok Thank you. I will try that.
We want to add Instagram and vimeo social icon along with the others, but i don’t see that option inside theme option. Is there a way i can add instagram and vimeo icons also? please help. thanks
No there is no such option to add extra social media icons, this needs a little extra work, You can contact our support team to add this feature, so kindly open a ticket at https://webinane.ticksy.com/ Thanks a lot
IT says my purchase code has expired
Yes you need to extend your support license in order to get support, thanks a lot for your cooperation.
How can i make woocommerce work on my site? I install the plugin but the shop page doesn’t show any product- http://rdic.org/shop/
You first need to setup the WooCommerce pages, and than add woocommerce products in the products section. Here is a tutorial on setting up WooCommerce https://kinsta.com/blog/woocommerce-tutorial/ Thanks a lot – let us know if you need further help.
I think there is something wrong with the theme. it work with a different theme, but when i activate lifeline theme everything on the shop page just disappear. Please help…
I have assigned the task to one of specialist to solve your problems. First of all please tell me. Did you send wp-admin info to us previously? Thanks
I did not. Do you need that info?
Yes i need that info, please send your info at email@example.com Thanks a lot
the info has been sent. How long will i expect to hear from you?
Your problem will be resolved till Monday for sure. Actually only one expert is available at this time because of local holidays. Please be patient and we are sure that we will solve your problem this time for sure. Thanks
Sound good. Appreciate that.
Are you guys still working on the issue that I have?
We have not received your information yet, we checked it yesterday and there was no email received against your name Marchall. Please send the ticket, also we request to renew your Support License please. Thanks a lot
I sent it in with this address firstname.lastname@example.org
We are again sorry to say that we have not received your email yet. Please send email from any gmail or yahoo address because i think your email sending server is blocking the emails which you are sending to us. Thanks a lot for your favor and patience. Waiting for your response.
How do I display comments on posts
Go to Settings > Discussions > and select Allow People to Comment on Posts, If having difficulty submit a ticket at https://webinane.ticksy.com/ our tech staff will check and fix this for you. Thanks a lot for your cooperation.
Hi, the thumbnail in the blog list doesn’t work.
Here the page: http://www.associazionecolibri.org/news-eventi-laboratori/
Only the first post works well.
Can you help me please?
Kindly make sure you assigned the Featured Images for all of the posts, You can set the featured image by following the following link while editing/adding a post http://prntscr.com/bmfyrv Still if you are having issues kindly open a ticket at https://webinane.ticksy.com/ and submit your login details, so our techs can check the issue for you and give you the advice about it. Thanks a lot
I assigned the featured image to all posts.
Please, I ask you to verify if it is a bug of the theme, before I buy another support extention.
No this is not a bug and there Is no issue on our end, we need to check the issue at your site. We have verified it, please submit a ticket at https://webinane.ticksy.com Thanks a lot
I purchased this theme a while ago, and I downloaded what is supposedly the most recent update of the theme and installed it, but it still says version 1.01 in Wordpress. Do I have to buy it again to get the updated version? I need to know because I don’t want to extend my support if I need to buy the whole thing over again to have the update, since I’ll get support if I buy it again.
Brother you will have to extend your support license only, there is no need to buy it again. Let me know if you need further help. Thanks a lot
There are a couple of problems I have discovered.
1- WPBakery Visual Composer
You have version 4.11.2 installed. Update to 4.12. View version 4.12 details.
Compatibility with WordPress 4.5.3: Unknown (It shows it is up to date but it is still showing i need to update it)
2- There are a couple of woocommerce templated that need updating. see them below
A )- lifeline/content-product.php version 2.5.0 is out of date. The core version is 2.6.1,
B )-lifeline/content-product_cat.php version 2.5.2 is out of date. The core version is 2.6.1,
C)-lifeline/woocommerce/myaccount/form-add-payment-method.php version 2.1 is out of date. The core version is 2.6.0,
D)-lifeline/woocommerce/myaccount/form-edit-account.php version 2.5.1 is out of date. The core version is 2.6.0,
E)-lifeline/woocommerce/myaccount/form-edit-address.php version 2.1.0 is out of date. The core version is 2.6.0,
F)-lifeline/woocommerce/myaccount/form-login.php version 2.2.6 is out of date. The core version is 2.6.0,
G)-lifeline/woocommerce/myaccount/form-lost-password.php version 2.3.0 is out of date. The core version is 2.6.0,
H)-lifeline/woocommerce/myaccount/my-account.php version 2.0.0 is out of date. The core version is 2.6.0,
I)-lifeline/woocommerce/myaccount/my-address.php version 2.2.0 is out of date. The core version is 2.6.0,
J)-lifeline/woocommerce/myaccount/view-order.php version 2.2.0 is out of date. The core version is 2.6.0,
K)-lifeline/woocommerce/order/order-details.php version 2.5.0 is out of date. The core version is 2.6.0,
L)-lifeline/woocommerce/single-product/review.php version 2.5.0 is out of date. The core version is 2.6.0,
Thanks for your help in advance.
We were already working on the newer version and we have finalized it and submitted in themeforest for final approval. It will be available for download after some time, you will receive an email shortly. Thanks a lot
Thank you. I have the documentation attached with the theme and i cannot find any information about updating the theme. Can you kindly tell me what I need to do to update the theme please?
Sorry for late reply, just missed your comment, human error, please read the following answer. You can update the theme by downloading a fresh copy of the theme from themeforest, open your site in some ftp client or access Filemanager in Your hosting cpanel, open the directory wp-content/themes and replace the old theme files with the new ones, you can rename the old theme folder for backup purposes. Thanks a lot
above the slider i have empty space up to menu – http://prntscr.com/bng9td
how i fix it?
Please submit a ticket at https://webinane.ticksy.com and our support staff will solve this issue. Please don’t forget to send ftp and wp-admin information in the ticket. Thanks a lot
i need the support but i cant submit a ticket.
Purchase Date was in 2016 february 29
in the licence flie show 2015-12-09
Ok send your information at email@example.com and i will forward this task to the support team. Actually some technical changes are required that is why we need your backend access. Thanks a lot
Hi. Please can i get the access (login, password) of online demo version ? I want to get some informations about some elements that i can’t get with the demo version i installed on my website.
Which elements you missed bro. Can you explain please. ?
I want to know, how u built the home page http://lifeline.webinane.com/. Especially the section Recent News. I don’t get the home pages when i download demo via my website.
Please share your URL, thanks a lot
Hello, I purchase one year ago the lifeline theme, at this moment I have the 3.0 version. I know that are a new version.
I want to know if in the new version the visual composer is active, because in my version this plugin don’t work.
I need to know too, that if I purchase the renew support you will help me with the installation of the new version of the template. I tell you that, because in the beginning when I make the website you help me making many changes in the code of differents pages and I’m worried to make the installation to the new version because I don’t have a child theme and I don’t know the pages that you make the changes.
Could be posible that you help me with this? the website is www.fundacioillesbalears.org
Please submit a ticket at https://webinane.ticksy.com and our support staff will look deeply into the issue and give you an idea about it, that how much work is involved in it. Actually you are using too old version that is why we need to look into it first. Thanks a lot
I tried before write here, but my purchase code is old and I can’t take contact by this way, for these reason I make the question here. Mybe you can send to your team my question. thanks
In reply to your email, our experts need some information so that they can guide you properly about the update. Please reply to our email. Thanks a lot
hi, i have a real issue with this theme, each time i install the theme wp crash !!
am using latest ver. or wp
This is brand new issue for us. Please submit a ticket at https://webinane.ticksy.com and our support staff will surely help you to overcome this problem. Thanks a lot for your patience
i did 8 hours ago with no respond !!
We responded all the tickets today. I hope you would have got the reply today. We take 6 to 18 hours to reply back to you. Thanks a lot for your patience.
Hi I tried to update the theme and I don’t find how to do that could you tell me how is that other themes can be update and yours Not… I appreciate your help … Thank you
You can update your theme by downloading a fresh copy of the theme from themeforest and replace the old theme files via ftp or filemanager in the directory wp-content/themes rename the old theme files for the backup purposes. Thanks a lot for asking us for help. We are also introducing a new update system for themes and plugins which will be beneficial for you to update your theme or premium plugin within minutes.
Hi, after update the last version 4.5.1. The mobile menu has a issue, doesn´t show the “x” to close the menu. is it possible solve this?? Thanks.
Please submit a ticket at https://webinane.ticksy.com and our support staff will provide a viable solution for this problem also they will include it in the upcoming update. Thanks a lot for your cooperation.
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