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599 comments found.

Hi, I noticed that not only the targeted amount is to be set mannually for donations, but also the amount raised so far. Is there any way that this actually shows how much has been donated, without updating that figure mannually all the time? Thanks!

This is already an automatically working system, when anyone donates against any cause, that amount is added in the total amount automatically. You don’t need to add it manually. If my answer doesn’t satisfy you, you can give us more explanation of this need, then we will help you further about it. Thanks a lot for your cooperation.

I bought this a while ago for my dads charity finally decide to use it and i noticed when i install the demo the home page is completely blank ? www.meamarketing.co.uk/african


Kindly open a ticket at https://webinane.ticksy.com and provide your wp-admin details there to check the issue. Send your ftp details too.

Hi. Please let me know where in the theme I have to paste the Google Analytics tracking code, so that all my pages are tracked. Please give precise indication, not just “theme option” or so. Thanks!


You can use a plugin like https://wordpress.org/plugins/google-analytics-for-wordpress/ for google analytics. But if you want to insert the code directly into theme, you can do so in Appearance > Editor > and locate header.php or footer.php files there. You can insert your code in any of these files.

Moreover, in the lifeline theme we have inserted a field for analytics code too. You can find that in Appearance > Theme Options > Footer Settings > Footer Analytics/Scripts. You can paste your code here too. It will appear on the whole site.https://wordpress.org/plugins/google-analytics-for-wordpress/

Thanks a lot for your cooperation – let us know if you need further help.

I have a quick pre-purchase question. Can I use my Kindful embed code in your donation button for this theme? I want all payments to go through my donor management system.

Hello, thanks for your interest in Lifeline, it is very easy to do for us. Although the option is not available in the theme but we will include this option within few hours of your purchase without any cost. Please submit a ticket at https://webinane.ticksy.com after the purchase. Thanks a lot – let us know if you need to know some other information. :)

Thank you! I appreciate the the swift response!

You are very warm welcome dear :) I will be happy to see your sale and help you develop your project. :)


Utak Purchased

Why cant I use Row IDs to control page navigation in my menu? Also, when will we receive the latest copy of Visual Composer?

Do you like to use the theme as OnePage, at this time the desired feature is not available in this theme. Please explain it so that we can take a look into it. The new version of Visual Composer is available in the latest version which is available to be downloaded from themeforest. Please download the latest version and update it. Otherwise send your request at support@webinane.com Thanks a lot :)

How to show the “event date” on the event-grid rather than the “countdown”?

Please send your purchase code first at support@webinane.com so that we can verify your purchase and give you the solution of the problem which you are facing. Thanks a lot for your cooperation. :)

The purchase code has been sent. I would gently ask to reply asap to my question. Thanks

We are here to serve you, our team will respond you shortly. Thanks a lot :)

a question before I purchase this theme. Can I use my CanadaHelps embed code in your donation? I want all payments to go through my donor management system. Thanks in advance.

I am sorry this feature is not given but we offer customization services as well. Through customization we can help you provide the required features. I am sure that no theme in themeforest will provide this feature because it is not required by most of the clients. Send the request for customization at sugotech@gmail.com with the detailed requirement and our team will tell you about the time estimation and cost of customization. Thanks a lot :)

Hi I have just downloaded the 4.8 version of the Theme to update website and for some reason Visual Composer refuses to install keeps throwing me to a page that says “To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer Return to Required Plugins Installer” when I go back and it has update under Visual Composer I click again and it just keeps doing this loop and not updating. Can you provide some indication of what could be causing this? Is there a step I’ve missed?

First you will have to update the theme after keeping the backup of the current version. Then delete the old plugins and install the versions of the premium plugins by clicking on the Alert Box in the dashboard. This way the theme and the plugins, both will be updated at the same time. If you need further help you will have to send an email to support@webinane.com Thanks a lot :)

We purchased LifeLine NGO and Charity Responsive HTML template today. A couple of hours later, I needed to submit a support ticket at and ended up at https://webinane.ticksy.com The link from Envato to the Webinane support has a space in the URL, rendering it useless. Have to correct that manually. Once I was able to navigate to the correct site, I filled out the support ticket form.

When I tried to submit the ticket, I get a message saying: “Sorry, that purchase code is for a different Envato product.” I used the purchase code that was emailed to me after the purchase. What do I need to do to fix this problem?

BTW… the support question I was going to submit concerns the Visual Composer plugin. We have the same issue as Indigenous-Midwives and I followed the same advice. I deleted the plugins and reinstalled from the Alert box in the Dashboard. I did them one at a time and activated one at a time. But, we still don’t get the premium versions of these plugins. 3 of the 4 required plugins are nagging us to update to premium versions to be able to receive automatic updates. Please help ASAP.

Hello, thanks for submitting your question, let me clarify the first question first, actually there was a problem in themeforest field, we entered the correct URL but it was showing a space. Now it is working fine. We are sorry for this inconvenience. Secondly we will provide you the latest plugins through email or through the latest version on Themeforest. The plugins are not automatically updated, we are using the manual update system but we are hopeful that this system will be given in the next updates. Thanks a lot for your cooperation. Now you can get the latest version by asking the support team in the ticket system. If your ticket is not submitted then ask for latest plugins at support@webinane.com Please clarify that you want plugins for HTML templates or WordPress version.

Visual Composer will not update, is there a new update that you can send me? I can’t get anything to load… thanks

Can you please send your request at sugotech@gmail.com and we will send the updated plugins to you. Thanks

Previosly I installed old version everything is OK, then I try new version (4.8.1). when installing in the localhost (windows & xampp) its error :”Parse error: syntax error, unexpected T_STRING in C:\xampp\htdocs\idn\wp-content\themes\lifeline\functions.php on line 431” and I also tried in our web hosting even when I changed to this theme, its error no 500. please give me advice about this problem.

First of all your support is expired, there might be some reasons of this problem, the Php version on the server can be older. Or there might be some other unknown reasons which can be diagnosed by inspecting your server. So please send a request at support@webinane.com and our support staff will get back to you in the next support session. Thanks a lot for your cooperation. :)

Hi just updated to the latest version of this theme but its still telling me that visual composer is an older version. Is this correct? Just checking because its only been a few weeks since your last update. I’m just making sure I’m not missing a step in the update process. Cheers!

When I attempt to update and install the visual composer plugin when it comes up in the required plugin updates I keep getting an error and it asks me for a license code. I’m still running Visual Composer 4.9. Any assistance would be appreciated.

Which version of the theme you are using at this time?

We have responded in the earlier comment. Thanks

Hello Guys, I’m having trouble import demo data. It’s says failed. It also gives a message about doing the import in a local environment. Can you give me the xml to import?

I don’t think you should be facing any problem regarding this as everything is tested. Can you please immediately submit a ticket at https://webinane.ticksy.com and please send your wp-admin username and password together with ftp and our team will diagnose and fix it immediately. Thanks a lot for your cooperation.

Hello, I have opened a ticket, but no response yet. Cheers and Peace

My dear you have opened the ticket but it will take some hours for the team to respond you because they are busy with some other clients and after that they will go on for a break. In the next session they will take on your ticket, please please be patient and we will be there for your help in the next support session. Thanks a lot :)

I am using thee Visual Composer to build the Video Gallery, when I chose ”Video Gallery” there’s a field to add the video links, I tried adding but white page is showing. How can I fix this error? [vc_row] [vc_column] [sh_video_gallery cols="4" play_options="0" links="Correct Youtube Video"] [/vc_column] [/vc_row]

Thanks a lot for your patience and sorry for a little delayed response. Please submit a ticket at https://webinane.ticksy.com and our support staff will solve your problem immediately after receiving your ticket. Actually this issue is not present on our end and we have tested it that is why we want to diagnose on your end. So please submit your ticket and your problem will be resolved. Thanks again.

Hello. Please I would like to know if I can offer offline payments like bank transfer for doing donations? Thanks!

We can easily with this feature with a small customization of 1 hour which will cost you just $25 extra. Please let us know if you are interested. Thanks a lot

Ok, I will think of it. Thanks!

You are welcome dear :)

Hello, I just bought your theme cause its supposed to be a easy to work with theme. Now i just encounter all kind of errors. I choose header style without the black top bar, but it just keeps on showing. The text in the donatebutton does not change, social icons keep on showing in the top bar (that is disabled but still showing) These are just a few things among many other problems. Am I doing something wrong? Please help me.

Hello, Kindly make it sure that you are using an update version of theme and plugins as well minimum 5.5 version of php installed on your server. After that if you still face any issue then share your wp-admin details for diagnosing or submit a ticket on https://webinane.ticksy.com/ Our support team give you quick solution. Thanks a lot for your cooperation.

I opened a ticket, could you please tell me if you received it? If i did this correctly

Yes we received your ticket and our experts working on it. You will be inform by our support with solution. Thanks a lot for your cooperation and keep patience.

Before I purchase, can you please send me sites that are using your LifeLine template? I would like to show my client.

You can see our demo site at this link http://lifeline.webinane.com/new-organization-homepage-2015/ Further if you need any assistance then let me know. I’m always here for your assistance. Thank you

Hi there, a quick pre-sales question: how is the security on credit card donations? And, it works with all cards? In any country? Thanks!

Special thanks for considering our Theme for your website. The credit card processing is totally secure as it works through a Payment Gateway. At this time our theme supports the Payment Gateways of Paypal, Braintree, Stripe and 2Checkout. The payment is received in all the currencies through all the credit cards and in all the countries. Thanks again. Let us know if you need further help.