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655 comments found.


adinaa Purchased

I would like to customize the single news item page’s layout, but I can’t find which file I need to work in to do so. Basically, the featured image when it shows up on the single news page is too large and takes up too much space, so I’d rather not have it show or have it show elsewhere on the page without it being forced to fit certain proportions. I tried to go to your ticksy, but it appears to be offline.

You can customize single news/post in following file. lifeline/single .php If you have any issue regarding image or some thing else on this page then you should submit a ticket at https://webinane.ticksy.com. For that you need to provide wp-admin credentials and screenshot of concerned area. Thanks

Did you remove the ‘Services’ shortcode with the latest theme update?

Did you updated your Lifeline plugin because in the new version it is necessary to update the plugins. If you are getting some notification about updation or installation of any plugin, please update or install them immediately. Thanks a lot – let me know if you need further help.

Problem solved! Thanks.

That’s great :) Further if you need any assistance then ask us without any hesitation. We are always here to give you quick response. Thanks

hello All, I am knew here and I need assistance. I paid someone to help get the lifeline wordpress theme. He paid online and saved the theme in my flash drive. However, I need the demo content to help guide my design for the site. I can no longer reach the person who helped me do the download. How can I get the demo content for the lifeline theme? My search online brought me here. Please help. Thanks.

Please create a ticket at https://webinane.ticksy.com and share your purchase code in the ticket our support team will assist you in all theme related concerns.


Hi, I am unable to install the demo data. I have created a ticket on your support site. Please help.

Ticket# 1261363

I can’t activate my theme…I installed using FTP…I have an existing theme but would like to replace with this. thnx

I sent details almost about 17 hours ago to the above email but no response so far….........now I was able to submit a ticket, may someone plz kindly help me….

Thank you for submitting the ticket. Our support team will contact you shortly and help you overcome your problems. Thanks a lot

Thanks guys you’re the best

with several of the updates, like the current 5.0 I get a fatal error on functions.php line 804 error

Surely you have a server related problem, it seems, please provide your wp-admin information at sugotech@gmail.com and we will look into it and give you a solution after finding out the reason. Thanks a lot

may you give the link for creating a ticket for sharing both of the URLs so that we can compare and answer you about it. Thanks a lot

I have answered your ticket in the previous comment. Thanks

Urgent: I can’t activate my theme…I installed using Cpanel…I so when i actived it i have this result ( Impossible de traiter cette demande via ifrusf.org à l’heure actuelle. HTTP ERROR 500) when i change or delete the theme it become normal so i need your help please

Please submit a ticket at https://webinane.ticksy.com and mention your ticket number here and I will get it fixed by the support staff immediately. Thanks a lot


alicisko Purchased

This is my PRIVATE TICKET #1280937 i’m waiting answer its very urgent guys

We replied your ticket hours ago and we have got the response from you as well. The developer is working on your ticket and she will respond you shortly. Thanks a lot


Have a look at the new version of the theme 5.1. All plugins updated and all known issues fixed together with some of the new features. The most important thing is 250+ Small Improvements which will make the theme easier to use and more customizable.

  • Improvements – 250+ Small Changes to Make Customizability Easier
  • Fixed – Donation issue fixed.
  • Fixed – Page Banner Issue fixed.
  • Fixed – Styling issue fixed.
  • Fixed – Sidebar issue fixed in all the pages.
  • Fixed – Youtube Video Embed issue fixed.
  • Updated – Theme Custom Plugin updated.
  • Updated – Visual Composer Plugin updated.
  • Compatibility – Compatible with latest version of WooCommerce.

We are also introducing a new Payment Gateway in the upcoming updates together with some of other most wanted features.

Thanks for liking our product.

Hi, after updating to the 5.1 version the causes, testimonials, projects, events, portfolios, galleries, terms and services are gone. They do not even appear on the left side in dashboard.

need help please.

Please wait for our next support session and we will give you an expert advice about it. Thanks a lot

Hello, according to the latest trends of Themecheck, all the code of Custom Post Types should be shifted to the plugin and we have done the same so please enable Lifeline Custom Plugin and everything will start working fine. Thanks a lot – we can further help if you will need assistance.


matt13 Purchased

The plugin does not activate. It keeps showing that there is a core plugin but it won’t activate and so many features are not working. My support has expired but this is a core theme issue that you should fix without charging me a fee

Don’t worry, don’t pay extra, we will do it for you, send your email at sugotech@gmail.com and we will get your problem resolved urgently. Thanks a lot

We are still waiting for your email. Thanks a lot

We are still waiting for your email. Thanks a lot


dandilan Purchased

How can I upgrade the vcomposer it doesn’t work with the theme and I can’t update the theme because of a php error. I am in a pickle.

Did you updates the plugins also please make sure you have installed all the plugins. Thanks


dandilan Purchased

I didn’t do anything because i can’t update the theme. The first thing I tried to do was update the theme and got the php error.

I am sorry to listen this, please please send an email to sugotech@gmail.com as your support is expired otherwise i would prompt you to open a ticket at https://webinane.ticksy.com. Please note that we will start looking into your issue on Monday. Thanks a lot


Your theme is not working on preview.

Demos are working fine now, unfortunately our Hosting Server crashed, it took some long time to bring it back but thanks God, it is back now.

No, till now its not working.

It is working now, can you please recheck it. Thanks a lot

hi, please contact with me i want to insert authorize.net payment method on project donation please help me..

Yes this is quite possible. Please contact us at sugotech@gmail.com thanks a lot

hey, very disappointed about your service, no one reply me, i am send an email at sugotech@gmail.com but no answer.

We have replied your ticket. Sorry for the delay, it was just skipped by my eyes. Thanks a lot