830 comments found.
Hi i bought this theme some years back and i am only using it now, i just realised fter installations that there are alot of broken pages and elements that areent working like cause, events, calendars and few advance design elements that arent woking and pages that have those elements are blank, why is this? How do i activate them as i dont see anywhere to input purchase code to unlock all features.
Your assistance will be much appreciated.
Thanks for your comment. Actually, our latest version is compatible with Elementor page builder which we have just introduced about a year ago. Elementor page builder is more powerful and easy to use compared to WPBakery page builder (formerly Visual Composer). So if you have updated your website from WPBakery version to Elementor than you will have to use readjust the data with the help of widgets of Elementor. If you are trying to build the website from the start than please import the demo content and you will be able to build a wonderful website from a scratch. Let us know so that we can guide you further. Best Regards
Hi its a brand new site it was empty and i imported the demo content it completed successfully and all pugins and wordpress are up to date with atest versions but im having broken pages and elements still.
We have recently given the new update and we properly tested the new version. Can you please provide the URL for those pages so that we can check this on our end and then suggest a solution for you. Thanks
Can you tell us if a version 6.3 is planned? If yes, when?
We will launch the new version with some new features in Events section and some new tweaks in the inner pages next week. Thanks and Regards
Hello, this theme has Lifeline Donation Pro plugin with all features? like Top donors and all other features? thanks
Thanks for your interest, the features are limited in this theme. It is preferable to go with Lifeline Donation Pro as your requirements need the the features of the plugin. Regards
Hello there, I have bought another license for your theme to receive support. But my ticket, that I have opened 5 days ago is still not answered. Please check your tickets!! Thanks!
We have read the ticket and we will reply you as soon as possible as our team is looking into the matter to suggest the solution that suit your customization related problems. Thanks
Dear Client and Potential Buyers,
We have launched a new version of Lifeline WordPress theme and we have made some improvements and fixed the known errors. Here is the list of errors and improvements,- Compatibility – Compatible with WordPress 6.2.2
- Compatibility – Compatible with Elementor 3.14.1
- Compatibility – Compatible with WooCommerce 7.9.0
- Fixed – Outdated WooCommerce files.
- Fixed – Fixed Responsive errors.
- Fixed – Header Styles not working in responsive mode.
- Fixed – Title issue in Causes.
- Fixed – Donation Popup Styling Error Fixed
- Fixed – Paypal Payment Gateway Issue Fixed
If you need any improvement or you have some suggestions for our theme, please contact us at support@webinane.com
Thanks and Regards
I tried to submit a ticket but I got this error: “This Ticksy account is Inactive. If you are the owner of the account and want to recover it, please contact Ticksy’s support department!” I have active support. My issue is I can not edit the footer information in the first column. It’s really frustrating> I want to go live but I can’t with the dummy text
We are sorry for the inconvenience, we are working on this issue and it will be solved today. You can send your ticket to support@webinane.com and our team will reply your answers as soon as possible. Thanks and Regards
Hi,I have previously shared error log screenshots two – three times, but nobody has replied through the private ticketing system. Please resolve this issue promptly.I have once again shared screenshots with you through private ticketing system.
Thanks a lot for your information, we will resolve your issue after seeing this information today. Thanks and Regards
Your problem was fixed in the update and we have launched this update in themeforest and it is available for download for you. Thanks
Hi ,The problem has not been resolved, despite my previous reply. I have also created a new ticket regarding the PayPal payment issue. However, I am still awaiting a reply from your team, as nobody has responded. Furthermore, it seems that the problem has been declared as fixed without proper testing.
Please provide assistance and address the issue promptly.
Hello, please note that we carefully checked all the steps on our end and found no error until now. The problem can be solved when the communication lapse between us can be resolved. Please send the screenshot of the step on which you are facing the issue. We can’t make the transaction on your website that is why we are not able to see the problem. When you first notified this problem, we found an error and solved that error after that we didn’t see any thing wrong. So please send the screenshot of the step on which you are facing this issue and we will surely solve this. Still, we feel sorry that your problem is not resolved on your end. Thanks – waiting for the required information in the ticket system.
Hi,I have previously shared error log screenshots two – three times, but nobody has replied through the private ticketing system. Please resolve this issue promptly.
I have once again shared screenshots with you through private ticketing system.
Ok thanks
Hello,
I have had your theme installed for a long time, but there has been no updates for the WPBakery Page Builder plugin. Are you still providing updates for the WPBakery Plugin?
Thanks,
Monica.
Hello Thanks for your comment, we have launched a new version of the theme that is compatible with the latest and modern Page Builder, Elementor. We recommend to please update your website and use Elementor version rather than WPBakery version of the theme because WPBakery page builder is losing popularity and it will become difficult for you to keep working this page builder. If you don’t know how you convert your website from WPBakery to Elementor, you can hire our team for this conversion. Regards
Hello,I am writing to request your prompt response regarding the PayPal payment theme issue. I have been waiting for a resolution for the past ten days, and I would appreciate it if you could address this matter immediately.Thank you!
Hi, any update?
I kindly request your confirmation regarding resolving errors associated with PayPal payments. I would greatly appreciate it if you could inform me whether or not you can solve this issue. Thank you for your attention to this matter.
Among all the ticket the problem is the same and we fixed this issue in the first ticket. Since than we are replying you to please check the problem is fixed. Can you please double check it, and reply us on our ticket system so that you our team can reply you about it. Thanks and Regards
Hi,The problem has not been resolved, despite my previous reply. I have also created a new ticket regarding the PayPal payment issue. However, I am still awaiting a reply from your team, as nobody has responded. Furthermore, it seems that the problem has been declared as fixed without proper testing.
Please provide assistance and address the issue promptly.
We replied your comment in the recent comment. Thanks for your cooperation.
Hi, the Donation Popus Style 1 is not responsive on mobile. how to make it fit the mobile screen
Thanks for your query, we are launching a new version of the theme and we will fix this styling-related issue in the new update. We will an email to you once a new update will be launched in Themeforest. Regards
Hi Team,
Paypal payment method showing error because of theme. please check below error log and advise.
2023-06-17T18:09:42+00:00 CRITICAL Uncaught Error: Call to undefined function Lifeline\Classes\lifeline_dencrypt() in /var/www/wp-content/themes/lifeline/includes/Classes/Ajax.php:92 Stack trace: #0 /var/www/wp-content/themes/lifeline/includes/Classes/Ajax.php(25): Lifeline\Classes\Ajax->press_room() #1 /var/www/wp-includes/class-wp-hook.php(308): Lifeline\Classes\Ajax->ajax_handler(’’) #2 /var/www/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(’’, Array) #3 /var/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /var/www/wp-admin/admin-ajax.php(188): do_action(‘wp_ajax_lifelin…’) #5 {main} thrown in /var/www/wp-content/themes/lifeline/includes/Classes/Ajax.php on line 92
lifeline_dencrypt() function is missing or not properly included. This is quite urgent, and I am eagerly awaiting a prompt response as I have been waiting for three days.
Thank you.
We were offline because of local holidays therefore we couldn’t answer in time. Please wait for 12 hours only and we will provide a solution as our team will start its working session. Thanks
Hello,I am writing to request your prompt response regarding the PayPal payment theme issue. I have been waiting for a resolution for the past ten days, and I would appreciate it if you could address this matter immediately.Thank you!
We are solving your issue and it will be solved today. Thanks
Hello Team,
The menu is not appearing after clicking the menu button, after changing responsive menu style 2 on mobile and tablet devices. I kindly request your advice on how to resolve these issues.
We have also received the ticket and we are resolving this issue, once resolved we will provide an update with other known issues solved as well. Hopefully we will give an update within 24 to 48 hours. Thanks for your patience and cooperation.
Hello. Here is some feedback that I hope you can incorporate in the near future; in the footer, there is no reason why the background is a static image. It is very counter intuitive. Please employ the approach of making it editable in elementor like most authors. It’d be a lot easier for someone to change the background color.
It is also quite the headache changing the header background color without affecting other sections.
hello
We have notified our development team about these suggested changes, please don’t worry we will improve it in the upcoming update. Thanks and Regards
Please tell me after purchase the theme, how long we will get the update? Any assurance please?
Hello We are launching updates for the last since 2014 when Lifeline was launched and we will continue updates in future. We launch update when a new version of WordPress is launched and when new features or bug fixing is needed. Thanks and Regards _ let us know if you need further clarification.
Could you please mention any assured time, that how long definitely we could get the update from you in future?
It depends on new version of WordPress, normally when a new version of WordPress is launched we have to make our theme compatible with this new version. Like we made our theme compatible with WordPress 6.1 back in January and now this week, we are going to launch a new version which will be compatible with WordPress 6.2. Thanks and Regards – hope this will clear your mind.
Hi,
We are going to purchase the “Lifeline” WordPress theme, but just need to know how long we will get the update in the future, without facing any compatibility issues with WordPress. If possible please mention it clearly.
Hello
Thanks a lot for showing interest in our product. We will launch the new update in the upcoming 3 working days. Let us know if you need further assistance. Best Regards
No, actually we want to know after purchase the theme how many years we could use this without compatibility issues with WordPress and other plugins? Thanks.
First of all Updating the theme and its plugins is not a difficult process. We provide updates regularly on themeforest.net and you will get notifications for these updates in your inbox. Secondly if you don’t want to update your website say for 2 years, the website will still work but the chances for mallard attack grow gradually. So it is necessary to keep your website up to date. Let me know if you need any other information. Best Regards
I think there is some miscommunication happening! We will definitely update our website, but I just want to know how long from your side we will get the update? So that we could use this theme without any compatibility issue. Because previously we have used a theme, but they are now stopped the update process. That’s why I am asking.
Hello, is there something still needed to be asked, i was wondering you have not made the purchase yet. Thanks
Actually my client will purchase it, but they are saying that you are not saying at least a approx. timeframe till which you will confirm to give update, see we all know that next 10 years also WordPress will give update like as it is, but could you please?
We have a team that is updating it for the last 9 years and we will keep on updating it for the next 9 years if themeforest.net and WordPress will exist in this business. Thanks
Hi there, I liked the theme. I have few questions however before asking.
1. In the campaign or donation page, instead of direct donation, can you help me by keeping different grocerry options? Please refer to this page to understand my requirement: https://www.donatekart.com/Allahabad-Navnirman-Kusht-Rogi-Ashram/help-durgalal-to-fight-leprosy
2. Do you support RazorPay or any other payment gateway of India?
Thank you.
Hello
Thanks a lot for your interest. Yes you can do this with our theme but we will have to change the system according to your needs and it will be easy for anyone to donate the grocery items. Secondly yes our theme support RazorPay which is a premium extension of our donation plugin. If you like to know further about these requirements and the price of customization. Do email us at support@webinane.com
Thanks and Regards
My support subscription for this theme has expired.
I have updated from the old theme to the one with elementor theme. But I can not get the footers on Elementor. How do I get footers on Elementor?
We request from the core of our heart to please update the support license and submit a ticket at https://webinane.ticksy.com and our team will warm welcome you with a solution. Thanks
Your access to the plugins are disable on AWS please enable access so plugin can be install
I need to urgently work on my site your access to the plugins are disable on AWS please enable access so plugin can be install
Hello
Thanks for contacting us. It was not because of permissions, rather there was some issue which has now been solved. Please recheck it and let us know if you need any other help. Thanks and Regards
Why trying to install some of the required plugins all of them says this below Downloading installation package from https://webinane-themes-plugins.s3.amazonaws.com/lifeline2/webinane-redux-v4.1.23.zip…
Download failed. Forbidden
We have replied your comment in the newer comment. Please read and let us know if you need further assistance. Thanks again.
