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Hello, can you tell me if this template can be translate in French ? Does the support could be in french too ? Thank you
You can use Loco plugin to translate into French.
We don’t speak French, so, we only provide support in English. However, we have Google Translate, so, most cases can be resolved easily.
Thank you. I have installed the template but I can’t install the Thememove core plugin. How can I join the support to help me ?
Please go to this site and use your purchase code/envato account to login and open a support request: https://thememove.ticksy.com – you should use the account that purchased Lily theme.
Hi, I have a problem. I am unable to open a support request. The site doesn’t recognized my account or my purchase code.
Please use the account that you use to purchase Lily to sign in first. Elethlyr account didn’t purchase Lily theme. Please recheck this.
I have bought this template with the account Elethlyr. I have checked and I don’t understand what happened. On my Elethlyr account there is indeed two paiments and two refunds. I had a problem with my credit card and I payed via paypal on the 13th of november. And on my paypal account and my bank account I have only one paiment by paypal. Moreover, after my paiment I have installed the template and I actually use it ! It seems that the Elethlyr account.had a problem…
Please contact Envato to know what happened: https://help.market.envato.com/hc/en-us
Hello… is anyone having the same issues: infinite scroll will not turn off and the instagram plugin featured on the homepage seems to be broken. I have tried selecting all of the possible layouts, but the same error shows:
1. The images are not showing up
2. There is a missing image (If I select to show 6 instagram posts, only 5 show up and an empty box for the 6th one)
3. Changing the selection layout does not change the layout look
Please send me an email to firstname.lastname@example.org and provide your WP’s Admin credential & I’ll check your site.
Hi, is it Responsive? (I didn’t see in the information).
Does it have RTL compatibility?
All our themes are fully responsive. However, they are not RTL compatibility.
Hey, I bought the Theme 3 years ago and I was super happy Now I updated to the newest version to be align with Wordpress 5 and something happened to the mobile navigation. The burger menu is on desktop (small browser size) in Safari, Chrome and Firefox clickable and on IOS as well, but on Android for example Samsung S8 the navigation doesn’t appear when I click the mobile menu icon. Can you help out please!
You can contact the support team here: https://thememove.ticksy.com, our developer will reply to you asap. Please notice that we have a long holiday till January 2nd 2019, so, please give us more time to reply to your ticket.
Our New Support Channel – FASTER & BETTER
My theme came with two Zip’s there was one called Lily 3.4.7 and another called Lily Child. What is the child for? I saw it just had functions and a style.css in it. Am I supposed to overwrite the main theme files with that?
You can read more about child theme here: https://woocommerce.com/posts/why-child-themes-matter/
We always advise customers use child theme to make things easier.
Where do I set the Social Buttons? I looked at the documentation and it says that there is a menu for it, but when I go to menus there aren’t any at all. Also where are the shortcodes for the theme?
Just follow the documentation: create the Menu and then paste the URL. If you cannot figure it out, please open a support request and our developer will help you
I don’t understand how to use Mega Menu. Could you share a tutorial, please? Thanks.
You can follow this instruction: http://document.thememove.com/renovation-document/#document-20
Hi, I’m interested in buying this template, only one question:
-is the layout fixed or responsive? The detailes schedule says fixed..
Hi, another question..
is the post image size fixed or I can choose the one I prefer? Thanks a lot
Sorry, maybe have the missing on the theme details. Lily is a responsive theme. If you want to change the post image size, you need to change the code and we can help you to do that.
After updating the theme appeared something strange, above the logo. Something like a “giant character”, I can not explain …. I think it has to do with the menu. Can you help me?
I THINK it has to do with mobile menu … because when you open the source code, it appears.
Please open a support request at http://support.thememove.com & our developer will check your site.
Hey! Guys, in items details say that there are 7 Homepages options, but I couldn’t find the wide slider demo. Can you help to find it? Another question: also in items details say that free update, do it mean forever? Thanks in advance! =)
Do you mean this one: http://prntscr.com/ihltt9
You can update the theme for free as long as the theme is sold on ThemeForest.
No… I mean the demo called “wide slider” here https://themeforest.net/item/lily-an-elegant-wordpress-blog-theme/12232187?s_rank=304 doesn’t appear in anyone home models here http://demo.thememove.com/?item=lily
I’d like to know if I can see this wide slider demo.
Thanks in advance.
Did you understand my question?
This one: http://lily.thememove.com/full-width-slider/
We just make some change in the slider. If you like the old version, we can help you to create it.
Okay, Thanks a lot! =)
You are welcome
why am i not able to view demos for this item or molly?
is that no longer supported here?
This issue is fixed already. Thanks for your concern. Please recheck the demo.
Hello, I purchased this theme a few years ago and I am trying to confirm that the theme is up-to-date. In wordpress it says I am running version 1.8.1. But I can’t seem to see what version is your current version. Also, if my version is out of date how do I go about upgrading it?
We advice you to update the theme in local, after finding no issue with the update version, you can upload it online.
You can check the change-log here: https://themeforest.net/item/lily-an-elegant-wordpress-blog-theme/12232187
I updated your theme and everything looks totally wrong in the menu area, looks like the mobile menu is shown together with the main menu and totally replaced. Is there still a bug in the new theme?
My support just expired but honestly, I don’t see why I should have to pay for support. My blog worked perfectly with the old version, so it’s nothing I did wrong…
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Hi- with the newest updates, I’m having problems with my blog excerpts showing on my home page for http://junejohnson.co
I’ve played around with different layout options and excerpt lengths, but it’s not making appropriate changes to reflect customization.
I got your issue. You should open a support request at http://support.thememove.com and our developer will help you to solve it.
Best Regards, ThemeMove
How can I make appear four articles (with pictures) in the menu with the plugin « mega menu » like your demo ?
Thanks for reaching us. We’d like to support you via our private system here: http://support.thememove.com
Don’t forget to tell us your ticket number, we’ll follow up
Bonjour je souhaiterai savoir comment mettre le module “instagram” sur la page centrale et non à gauche ou à droite mais plutôt centrer sur ma page d’accueil. D’avance merci
We only support English. If you have any question, please send it to support channel: http://support.thememove.com and provide the purchase code.
I am using your demo to design my blog, but the problem is making changes to the elements you used, like the post grid, the sidebar widget etc
I got it. You should need our developer’s help. You can open a support ticket here: http://support.thememove.com and our developer will help you to solve this issue
what do I do for you guys to respond to my emails and questions
Did you have your ticket number yet? Please provide it and we’ll follow up!
Hi! Love the theme. I need HELP with the SIDEBAR.
Hopefully a quick fix. Thanks!
Thanks for your comment. In regard to your claim, I advise you to open a support request at http://support.thememove.com and our developer can help you to fix the sidebar asap
Hi, how can we update revslider among others? Regards
Thanks for reaching us. Please send our support team a message at http://support.thememove.com
I really like the theme and so sad it is not compatible with woo commerce plugin Is there any way it will be supported in future updates?
We don’t have plan to have Woo Commerce integration in Lily. Thanks for your love with it
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