I have had this theme for many years, and at one time it was a great company. I had to reinstall the theme on a website that is not often used. I went to install the demo content and I keep getting this error message:
"ERROR http_no_url: Could not download demo media package"
Of course there is no way to contact them because my license has expired, and I don't really want to pay them more for a service that I don't need. I just want the theme to function as promised and what was paid for. And most of the links to documentation are not current or the links are dead.
Im not looking for anything special, just this theme to function. I did pay for this theme and it would be nice for this theme to function like what I paid for.
If this issue is resolved I will update my rating.
Author response
Hi,
Please kindly open a ticket in our support system here https://thememove.ticksy.com/ then our team will help you check and fix the problem.
Before install theme and import demo data, please be sure your server environment meet our requirements as article bellow to make the theme functions work:
https://thememove.ticksy.com/article/13935/
Thank you.
Beautifull and elegant. 5 star support!
My absolute favorite design! Have had it for a couple of years now and am still in love with it!
Author response
Thank you so much!
Main reason: customer support. But also design quality. Nice theme, good (and fast) support. Thanks!
Thank you so much for the great support!
Using this theme has been a wonderful experience. The customer support answered to every ticket I opened, they helped me several time in improving the code and adapting it to my needs. Thank you very much
Great theme, relatively easy to work with, very customizable.
I love everything about this theme. Highly customizable, great design, Visual Composter rocks. I had a coding issue and ThemeMove fixed it right away. Excellent customer support! Love your themes! Highly recommended!
Awesome!
Aside from a great theme...the customer support is top notch!
Author response
Thank you so much!
by SR - Canada 8 years ago
