It is not working properly, I need a refund
57 Reviews
No longer work with php8.0 Can't upgrade!
This theme seems to be incompatible with the latest Wordpress and LearnDash updates we would like a refund. We tried reaching out via support and their website has an error the doesnt allow us to message them regarding support tickets.
Theme options cannot be settings, unable to on / off settings and change logo
I just purchased additional support from Themeforest, the author of this theme. Apparently their ticketing system has been down for months, which I just found out. The theme has a major problem with Theme Options, which also has been a problem for months.
The theme itself is nice, yet a bit buggy. Unfortunately, it seems the authors do not support this theme and it is not possible to reach out.
It seems like this product is no longer supported. If you submit tickets, no one responds. This theme may have been abandoned by the developer.
Well, the theme is nice and beauty but I'm waiting 3 days until now for my support ticket to be supported...
Support 0 Stars so far...
The theme is powerful but support is terse and they think you know everything already.
For example, when I asked how to update theme, I received reply stating just delete it and then install the update. Uhh, do I delete it in Network Admin menu? Do I delete the theme file using File Management? How to do this in two lines would be a great help.
These guys seem good, but why not update automatically like other themes do? For example:
"There is a new version of Twenty Fourteen available. View version 2.2 details or update now."
Geez, THAT"s easy to update. All you have to do with the Twenty Fourteen theme is to click on the update button. So why not Lincoln theme?
I haven't used many features of this theme like course management, but I'm actually afraid to go forward if updates can crash my site. I was told modifications to the theme will prevent updates. How can I know if an add-on would interfere? So I have not updated so far and support's answers leave much to be desired.
I bought this wordpress theme so I don't have to be a programming expert, although I can be, but I don't want to spend the time on just 1 site. Otherwise I'd just write my own theme. I will look for another when I have a chance as I want 1-2-3 steps to manage my site. It only takes a few minutes to make things easy for the users...
I give 3 stars because it's working for me in a pinch.
so many bugs, and needs more work.
Author response
Dear, Please let us know list of bugs, we will help you. Please submit a ticket to http://support.lunartheme.com that we can support you. Thanks,
the theme looks good, but it has lots of problems when you try to make fast loading the pages. I read others commenting the same and lunartheme just pretending it was a problem with their server, they should use a proper one, like their demo. Check their demo speed and judge yourself. I also open a ticket asking them to provide me a link where the theme loads fast, but no answers... Maybe too many useless plugins, just to show to have lots of funtionality, but...
Author response
Dear, the speed is depended on many things. If you install many plugins then the web speed will be lower. Please note that we can refund to you if need. Thanks,
Super friendly customer support combined with a high quality theme = satisfied customer. Thank you, Lunar Theme!
Author response
Thank you so much for your kind words
Good theme for university of school.
Author response
We'd love to do great product for you and customers. Thanks,
Good looking theme. Tons of customization, yet it might be a little complicated for a non-developer/designer. For our use, it is fantastic.
Author response
We would like to thanks for your kind words. We'd love to support you any time. Thanks,
by Nkar 7 years ago
Awesome theme
Author response
Thanks so much
I was pretty upset about an issue. Within minutes, support reached out to me through several channels and were able to resolve the issue within hours and far exceeded my expectations. When thinking about how you would ideally like to be treated when upset about an issue, these guys nailed it. Thank you!
Author response
Thank you. It makes our support department more strength to support you any time
by eduk8 7 years ago
the support ticket site is not working there is no way I can get any support.
Author response
Dear, We would like to sorry about our ticket system (that we rent from ticksy) was down. But we are happy to support you any time through email. Please send an email to lunartheme.ticket@gmail.com and cc to lunartheme@gmail.com. I will let our technician configure everything for you. Highly appreciated if you can give us admin/ftp account that we can do for you. Thanks,
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