This theme seems to be incompatible with the latest Wordpress and LearnDash updates we would like a refund. We tried reaching out via support and their website has an error the doesnt allow us to message them regarding support tickets.
I just purchased additional support from Themeforest, the author of this theme. Apparently their ticketing system has been down for months, which I just found out. The theme has a major problem with Theme Options, which also has been a problem for months.
The theme is powerful but support is terse and they think you know everything already.
For example, when I asked how to update theme, I received reply stating just delete it and then install the update. Uhh, do I delete it in Network Admin menu? Do I delete the theme file using File Management? How to do this in two lines would be a great help.
These guys seem good, but why not update automatically like other themes do? For example:
"There is a new version of Twenty Fourteen available. View version 2.2 details or update now."
Geez, THAT"s easy to update. All you have to do with the Twenty Fourteen theme is to click on the update button. So why not Lincoln theme?
I haven't used many features of this theme like course management, but I'm actually afraid to go forward if updates can crash my site. I was told modifications to the theme will prevent updates. How can I know if an add-on would interfere? So I have not updated so far and support's answers leave much to be desired.
I bought this wordpress theme so I don't have to be a programming expert, although I can be, but I don't want to spend the time on just 1 site. Otherwise I'd just write my own theme. I will look for another when I have a chance as I want 1-2-3 steps to manage my site. It only takes a few minutes to make things easy for the users...
I give 3 stars because it's working for me in a pinch.
the theme looks good, but it has lots of problems when you try to make fast loading the pages. I read others commenting the same and lunartheme just pretending it was a problem with their server, they should use a proper one, like their demo. Check their demo speed and judge yourself. I also open a ticket asking them to provide me a link where the theme loads fast, but no answers... Maybe too many useless plugins, just to show to have lots of funtionality, but...
Dear, the speed is depended on many things. If you install many plugins then the web speed will be lower. Please note that we can refund to you if need. Thanks,
I was pretty upset about an issue. Within minutes, support reached out to me through several channels and were able to resolve the issue within hours and far exceeded my expectations. When thinking about how you would ideally like to be treated when upset about an issue, these guys nailed it. Thank you!
Thank you. It makes our support department more strength to support you any time
the support ticket site is not working there is no way I can get any support.
Dear, We would like to sorry about our ticket system (that we rent from ticksy) was down. But we are happy to support you any time through email. Please send an email to firstname.lastname@example.org and cc to email@example.com. I will let our technician configure everything for you. Highly appreciated if you can give us admin/ftp account that we can do for you. Thanks,