Reviews for Lincoln - Education Material Design WordPress Theme

Reviews for Lincoln - Education Material Design WordPress Theme

Cart 1,171 sales
Well Documented

56 Reviews

for Code Quality

This theme seems to be incompatible with the latest Wordpress and LearnDash updates we would like a refund. We tried reaching out via support and their website has an error the doesnt allow us to message them regarding support tickets.

for Customer Support

I just purchased additional support from Themeforest, the author of this theme. Apparently their ticketing system has been down for months, which I just found out. The theme has a major problem with Theme Options, which also has been a problem for months.

for Code Quality

The theme itself is nice, yet a bit buggy. Unfortunately, it seems the authors do not support this theme and it is not possible to reach out.

Problems and errors concerning "K-course". Unable to change "start date" and "teacher". Disapointed and tired with spending so much time to solve the problem.

for Customer Support

It seems like this product is no longer supported. If you submit tickets, no one responds. This theme may have been abandoned by the developer.

for Design Quality

Well, the theme is nice and beauty but I'm waiting 3 days until now for my support ticket to be supported...
Support 0 Stars so far...

for Customer Support

The theme is powerful but support is terse and they think you know everything already.
For example, when I asked how to update theme, I received reply stating just delete it and then install the update. Uhh, do I delete it in Network Admin menu? Do I delete the theme file using File Management? How to do this in two lines would be a great help.
These guys seem good, but why not update automatically like other themes do? For example:
"There is a new version of Twenty Fourteen available. View version 2.2 details or update now."
Geez, THAT"s easy to update. All you have to do with the Twenty Fourteen theme is to click on the update button. So why not Lincoln theme?

I haven't used many features of this theme like course management, but I'm actually afraid to go forward if updates can crash my site. I was told modifications to the theme will prevent updates. How can I know if an add-on would interfere? So I have not updated so far and support's answers leave much to be desired.

I bought this wordpress theme so I don't have to be a programming expert, although I can be, but I don't want to spend the time on just 1 site. Otherwise I'd just write my own theme. I will look for another when I have a chance as I want 1-2-3 steps to manage my site. It only takes a few minutes to make things easy for the users...

I give 3 stars because it's working for me in a pinch.

for Bugs

so many bugs, and needs more work.

Author response

Dear, Please let us know list of bugs, we will help you. Please submit a ticket to http://support.lunartheme.com that we can support you. Thanks,

for Code Quality

the theme looks good, but it has lots of problems when you try to make fast loading the pages. I read others commenting the same and lunartheme just pretending it was a problem with their server, they should use a proper one, like their demo. Check their demo speed and judge yourself. I also open a ticket asking them to provide me a link where the theme loads fast, but no answers... Maybe too many useless plugins, just to show to have lots of funtionality, but...

Author response

Dear, the speed is depended on many things. If you install many plugins then the web speed will be lower. Please note that we can refund to you if need. Thanks,

for Customizability

Super friendly customer support combined with a high quality theme = satisfied customer. Thank you, Lunar Theme!

Author response

Thank you so much for your kind words

for Feature Availability

Good theme for university of school.

Author response

We'd love to do great product for you and customers. Thanks,

for Feature Availability

Good looking theme. Tons of customization, yet it might be a little complicated for a non-developer/designer. For our use, it is fantastic.

Author response

We would like to thanks for your kind words. We'd love to support you any time. Thanks,

for Customer Support

I was pretty upset about an issue. Within minutes, support reached out to me through several channels and were able to resolve the issue within hours and far exceeded my expectations. When thinking about how you would ideally like to be treated when upset about an issue, these guys nailed it. Thank you!

Author response

Thank you. It makes our support department more strength to support you any time

for Customer Support

the support ticket site is not working there is no way I can get any support.

Author response

Dear, We would like to sorry about our ticket system (that we rent from ticksy) was down. But we are happy to support you any time through email. Please send an email to lunartheme.ticket@gmail.com and cc to lunartheme@gmail.com. I will let our technician configure everything for you. Highly appreciated if you can give us admin/ftp account that we can do for you. Thanks,

for Customer Support

If I could rate them any higher I would. The theme is fantastic and there's so much to it that it will meet my clients needs for many years to come.

The customer support has been nothing short of fabulous. Always quick with the simple fix but more so, really pushing through to find the big glitches and fix them. Our issue was fixed in days not weeks and they were informative and helpful at every turn.

Greatly appreciate their help and support!

Author response

Thanks so much. Our technicians are so happy to support you any time.

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