Hi I sent a few messages to email@example.com as you said I should do to get support. This was on the 22 May and I have had no response. Here are my queries in hope to get a response.
Thanks for the theme. It is very good so far. I have one bug that I can’t resolve.
The homepage sliders do not show up as a link on the actual homepage even though I have added links to the settings for the slider.
I did give account details but do not wish to do this publicly.
Look forward to how this can be resolved so that it works like it does in the demo.
Also on the collection page for clothing, is it possible to have a different image here that is relevant to clothing and then for the PPE collection a different image that is relevant to PPE. I can only see a solution to have 1 image for all collections which is not ideal as each collection is different.
I have just tried adding a product and have found that the Collections section is not working as I would expect it to.
I have added multiple collections. Then when I add product and go to the “Collections” area and click “add to collections” the new collections I have made are not listed.
Am I doing something wrong?
Thanks in advance.
Sorry, maybe we missed your email. Please tell me your ticket ID or email address, we will check it for you on the next Monday.
Hi the address it came from was firstname.lastname@example.org
Email 1 sent 11.27 22.05.14
Email 2 sent 11.43 22.05.14
If there is a quicker way for me to get support, please let me know.
We can not find your email. But our support team will contact to you.
Do you have this same design for magento?
You can see this theme http://themeforest.net/item/responsive-magento-theme-gala-instyle/full_screen_preview/5635369.
The link you have given for magento theme does not display the product names as this theme does. Do you have a magento version in which the product names are also displayed?
We can custom it for you after you purchase theme.
For more question, please comment into the magento item or contact to email@example.com.
Does this theme support multi-currency?
Yes, this theme support multi-currency, you can check in the demo page.
Hello. I’m about to buy your theme. Congrats on the success. It’s a great theme. Can you please answer the questions below. If the answer to any of the questions is no, can you please let me know if you will do custom work.
We need to know this before the weekend please. Also, your email address on your website contact page is rejecting our mail.
Shopify Framework is a simple ecommerce website. Most of the functions you listed are not available to support. You need many customization or install more app.
1. You need install other plugin (https://apps.shopify.com/product-reviews)
2. No, because you have to use a host on Shopify. You can create a trial store at here http://www.shopify.com/.
3. Default we don’t have this function, we can add it for you.
4. Yes, you can test it in your trial store
5, 6. I’m not sure. You can contact to Shopify about this.
7. You need a customization.
I would like to buy your theme but is it possible to get the wordpress version?
Sorry, we don’t have Wordpress version for this template.
Thanks for your answer is this theme available in other CMS?
No, we have only ecommerce version.
Sorry for bothering you is it possible to customize the theme to get only the html/css/JS without the ecommerce option I only would like to do a showcase website.
Now, we don’t have HTML version. But we will make the HTML version for this template and release it on the next month.
Thanks man will you release your HTML version within the next 2 weeks because I am very tight on the deadline.
Yes, we will release HTML version within the next 2 weeks .
We finished the HTML version for this theme. But we can not upload to themeforest. So, if you need the package, please contact to firstname.lastname@example.org, we will send it for you ($10).
I have send you an email with some questions to email@example.com.
I’m really looking forward to your answer
Our support team will reply to you.
Can you insert video on a product detail page, in the main image area w/ thumbs below it? can one of the thumbs be of a video?
You can embed the video on the product description. You can not insert in the main image.
is the theme compatible with wordpress ?
No, this theme is not compatibel with Wordpress.
do you have any theme that compatible for wordpress ? cuz I am currently workin on wordpress. thanks man
You can see our portfolio http://themeforest.net/user/tvlgiao/portfolio?utf8=%E2%9C%93&term=Wordpress.
we really love this theme, theres any way to use it on big commerce. or can you guys adjust it to big commerce.
Please let me know! thank you
Sorry, no way to use this theme on big commerce.
I am complete newbee and am quite keen on buying the template..
But i had some changes in mind that i would have wanted to have incorporate on the website..Please tell me would you customize it for me ?
You can send a customization request to firstname.lastname@example.org, our support team will help you.
the template is great, i have some questions before buying it:
1. on the menu bar, like sub-menu “New!”, can we make a sub-menu for “Sale”? and for all “Sale” items, do we have the old price and sale price both together?
2. how much should I pay for customizing the “promo code”? and other functions may occur later?
3. Can we add Paypal or other payment methods later?
Please do clarify, thanks in advance.
1) You need to add all Sale products into a category, the sub-menu will show all products in SALE category
2) 20$ per hour. Please note: this is Shopify template, we can not change much on this framework, we can make the simple changes.
3) You can add Paypal and some payment methods with Shopify.
Hello, do you offer free installation with this themes purchase?
We can install theme for you. But please note: this is a Shopify Theme, you need create a online store here http://www.shopify.com/
After purchasing this theme, you can open a ticket here http://codespotsupport.com/others/ Send us your purchase code and your website admin account. Our support team will help you install it.
Also another question, you have the option on homepage to add to cart, but no option for sizes or any other variation, then once in cart they cant change without adding another item? How are they adding to cart from homepage without a size selection?
We can change from “Add to cart” button to “Select Option” button for you. The “Select Option” button will link to the product details page.
Is there a way to keep the add to cart and just add a size selection choice right there?
Can you customize a drop down or slide size selector like the one on the main product pages only have it appear on the homepage product images so they can choose size then just select the ad to cart?
Sorry, we can make as you say. The Shopify does not support it.
So will I be able to control what size goes into the shopping cart when they add a product to cart using the quick shop popup box, or how is that controlled?
As I said, the customers have to go to the product details page to select the size. We will change from “Add to cart” button to “Select Option” button. Or we can remove the “Add to cart” button on the homepage.
I have a non-shopify website. I am building it from scratch. Does this theme include HTML samples? Or it can be used only with Shopify?
Thanks for contacting us. This our theme only use for Shopify platform. we don’t have HTML version for this design.
i love the theme but It didn’t have the picture dimensions for the slide show on there so I had to use jing to figure it out. That is the only thing need to be added all the picture dimensions. Other than that it is fine. I have one other thing my variations picture will not change when someone picks the color it should change to that picture before they add to cart but it don’t change. You can see it go to the cart correctly but the picture needs to change too so they can see the one they are picking.
1. The main slideshow is responsive slideshow, you can add any image size to it. Our recommend size demo is 1180×450. 2.We are so sorry, this theme currently don’t have this function. But we can check and take customization if you want it. Could you please open a ticket at http://www.codespotsupport.com/others/ our support will help you more.
This theme is great. However after i purchase and install in shopify, I realize the product image does not change on color/model selection. This will definately lower down the conversion rate.
Could you please explain more about this error, we will check it again in our demo and give you an answer about this. Thank you very much.
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