466 Reviews

for Design Quality

Excellent Template Design

pixelgrade

Author response

Hi,

Thank you so much! :)

Stay awesome,
Alin

for Design Quality

- best features for Listing & Directory Themes
- high quality for customizing
- SUPPORT SERVICE EXCELLENT!
(very quick replies, solution oriented)
> a very very big recommandation!

pixelgrade

Author response

Hey,

Wow, thank you so much! Customers like you keeps our wheels spinning for the long run. :)

Stay awesome,
Alin

for Design Quality

I love this theme

pixelgrade

Author response

Hi,

Thank you so much! :)

Stay awesome,
Alin

Website latency after installation

pixelgrade

Author response

Hey,

I'm sorry to hear that you're facing some troubles. However, it's good to know that the website performance depends on so many factors and we can't be sure that the theme itself can do that. Maybe some plugins, or a combination of plugins, maybe some hosting related issues and so on.

I'd like to look more into this and help you, so please send us a mail to hello@pixelgrade.com with some details about that.

Looking forward to hearing back from you.

Thanks,
Alin

for Customer Support

Absolutely stunning looking design for listing with excellent and friendly customer support. I am more than happy with the service provided by pixelgrade :)

pixelgrade

Author response

Hi,

Customers like you keep our wheels spinning. :) Thank you and stay awesome!

Alin

for Customer Support

Support is great.

pixelgrade

Author response

Hi,

Thank you! We're always happy to help. :D

Stay awesome,
Alin

for Feature Availability

all good

pixelgrade

Author response

Hey,

That's all we want to hear — all good! :) Thank you and stay awesome.

Alin

for Customizability

Total waste of time and money; I have never been more fustrated and more miserable in my life just after 24 hours of purchasing this theme...Funny enough my support is still active for 6 months but they have ignore all my messages, refused to support me and won't refund me my money.....bunch of scams.

pixelgrade

Author response

Hi Peter,

I'm sorry to hear about that. This is definitely the kind of experience we want to provide for our customers and I'm 100% there's a miscommunication. However, I can see that we always replied to your messages, both on ThemeForest Comments and email. Right now, when I'm writing this message, my teammate Radu is taking further investigations to understand what's happening with your website. So, please stay tight and make sure that you help us, so together we can find the fix for the problems you're facing. Please remember that it takes two to tango, so any cooperation from your side it's helping us.

With kind regards,
Alin

Tons of bugs. I'm buying a different theme now because I finally installed it but my support ended so they refused to help me.

They never fully converted it from a job management script so there are tons of places to fix where the word "JOB" is instead of the restaurant or whatever. It's a trainwreck inside and unless you plan on rewriting language files, you'll need to hire someone.

The payments get errors if you set it as a JOB MANAGEMENT SUBSCRIPTION (I PAID FOR THIS FEATURE), it has a million fatal errors but if you set it for a SIMPLE SUBSCRIPTION it works on the front end but doesn't show up as a product if you go through the guest checkout.

You get the picture... save money for a programmer or you'll be dealing with these "elite" programmers fixing your website.

Good luck.

pixelgrade

Author response

Hi,

I'm sorry to hear about the experience you've had with our theme. This is definitely not the kind of experience we want to provide for our customers. However, could you please give me some more specific details what you mean by "tons of bugs"?

Looking forward to hearing back from you.

Thanks,
Alin

for Feature Availability

They will make you pay for everything in this theme... Seller is leading the buyers...

pixelgrade

Author response

Hi,

I'm sorry to hear that this is what you think, but kindly let me do not agree with that. If you go on ThemeForest, on Listable presentation's page and scroll down, you will see there are mentioned the both free and premium plugins used on our demo. So, depending on your needs, you can use only free plugins or you can choose which one premium you want.

So to summarize, you pay only for the theme. After that, you choose what other 3party plugins or services do you need for your project.

If there's something I can help you with, just let me know.

Kind regards,
Alin

for Customer Support

Great reactivity of support, not this uch flexible for the Homepage but a Pagebuilder plugin do the job !
Thanks !

pixelgrade

Author response

Hi Peter,

Thanks for the kind words.

Keep being awesome!
Alin

for Customizability

The front of the theme looks nice, I bought it for the looks! However, the customisation at the back is poor. Little options. Also changing the listings is either limited or you have to do it all with code. Contacted a few times customer service, and all I get are standard answers that refer me to (third party) documentation where I said that I read the documentation and I want personal help. And now it looks if integration with Visual Composer is also not possible anymore.

Personally I regret spending the 85 dollars on it.

pixelgrade

Author response

Hi,

I'm sorry that Listable theme didn't meet your expectations. However, I'm not sure what do you mean by "changing the listings is either limited". Could you please elaborate?

We already noted on the theme's presentation page, that most of the Listable functionality is provided by 3rd party plugins (free or premium), so their authors can better guide you in your ideas. It might be worth taking a look at each tested plugin to see how it's filling your needs.

With kind regards,
Alin

for Flexibility

Purchased this theme and was not impressed. I won't even use it. Flexibility is horrible. Customizability is null. Keep searching.

pixelgrade

Author response

Hi,

I'm sorry to hear about the experience you've had with our theme. However, with all due respect, I'm afraid that I don't agree when you say "customizability is null". I wish I knew more about what you were looking for, maybe there's something you're missing and I could help.

If you consider you want to give it another try, just let me know and I will be happy to assist.

Thank you,
Alin

The theme uses some native Wordpress functions that sometimes iterates all posts or categories, even to show only 5 or 10, crashing my server. :(

pixelgrade

Author response

Hello,

I'm sorry to see that you choose 2 stars rating for Listable without giving us the opportunity to understand the problem you're facing and to find solutions. I'd be more than happy to talk about this so I'm kindly asking you to send me a reply with more details.

Thank you,
Alin

for Feature Availability

Hi guys, over a year ago I requested some crucial functionality; allowing listing owners to RESPOND to negative (or positive) reviews.

This kind of transparency is ESSENTIAL. It's 2018...

When are you going to facilitate this???

Our users are getting absolutely annoyed that they have no way to respond to public reviews, and turn a negative experience into a potential positive one. We receive email after email, and need to play middleman on the backstage, dealing with both parties until we come to a solution (usually ending up with the review being removed).

When are you guys going to fix this issue?

pixelgrade

Author response

Hey,

We are aware there is room for improvements and new features in our theme, we're always looking for that. However, It's good to know that listing owners can reply reviews without any problem, only that their replies will not be highlighted as being from the listing owners. Their replies will look like any other review.

I'm sorry to see you consider that Listable theme deserves only one star because of that.

Kind regards,

Alin

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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