Reviews for LISTABLE – A Friendly Directory WordPress Theme

489 Reviews

for Customer Support

I choose Listable, it s a wonderful theme with many possibilities and great flexibility. The support is always available to answer my question to take the best part of each functionality. Their responses are quick and precise :) Perfect !

pixelgrade

Author response

Hey,

Thank you for trusting our work.

Best,
Alin

for Design Quality

Great theme, great developer performance. And if questions or problems the team provides awesome support!

pixelgrade

Author response

Hi,

We're happy when our customers are happy! :)

Thanks for trusting our work and keep being awesome.

Cheers,
Alin

for Other

The main point of this theme is for the listings yet the listings page is all AJAX so no SEO. It's a SEO dead end. Support isn't providing helpful replies. Filters on listings page broke unexpectedly.

pixelgrade

Author response

Hi,

Please note that the listings archive page is created and handled by WP Job Manager plugin, not by the theme. Regardless the theme you're using, you get the same outcome. However, Google runs JavaScript, so there shouldn't be problems with SEO.

I'm sorry to see that you decided to give Listable 1 star because of the behavior of WP Job Manager plugin. Maybe you will consider it. :)

Regards,
Alin

for Design Quality

Pixelgrade have been extremely personable and helpful with my queries, plus their theme is very well made and extendable. I was particularly impressed with the colour schemer and overall admin quality, including well labelled sections, good layout, no spelling errors in the code.

pixelgrade

Author response

Hi,

Thank you for the kind words. Customers like keep our wheels spinning on the long run.

Keep being awesome!

Alin

for Customer Support

Very Good Support and Theme.

pixelgrade

Author response

Hi,

Thank you and stay awesome! :)

Alin

for Customer Support

We bought this theme to compare it with Listify. They both have their good and bad things. What I do not like about Pixelgrade is that they refuse to give us a refund. They claim on their website that they have a 14-day refund guarantee, but when I email them they say they do not offer this for theme's bought through Envato, saying that they have their own refund policy.

However, Envato claims that I can issue a refund-request and the Author can accept or reject it. Pixelgrade, so far, has rejected my request and is just blaming Envato that they have a different policy. While we did get refunds with other authors...

In general I always like to pay for what I use, but Pixelgrade now seems prefer the quick money above customer satisfaction. For me it's the last time that I buy something with this author, and I'd recommend new buyers to be 100% certain of your purchase because you're not going to get your money back if you decide that you're not going to use the product.

pixelgrade

Author response

Hi,

I'm sorry to hear about your experience with our Listable theme. I can assure you this is definitely not the kind of experience we want to provide for our customers.

As for refunds — please note that we do offer 14 days refund, indeed, but only for themes bought from our own shop pixelgrade.com. You can read that here — https://pixelgrade.com/terms-and-conditions/#refund.

Envato has a different refund policy which we have to comply with. It can be read here — https://themeforest.net/page/customer_refund_policy.

We have no reservation to accept a refund whenever the Envato requirements are met. Many customers who received a refund from us can confirm that. In this specific case, the request was not a valid one, and this is why we couldn't authorize it.

I hope you will understand us.

If there's anything else I can help you with, I would be more than happy to do, just let me know.

Best regards,
Alin

for Customer Support

Struggling with poor customer support at the moment.

pixelgrade

Author response

Hi,

I'm sorry that you came to this conclusion. From what I know, the problem you've been facing was related to a conflict between a plugin which comes from your hosting and our Pixelgrade Care plugin. All you need to do is disabling the first one until our plugin finishes the installation process, then you can activate the other plugin back and everything should be fine.

if there's something else I can help you with, please let me know.

Regards,
Alin

for Customizability

Very difficult to use. No video tutorial . Extremely difficult to use

pixelgrade

Author response

Hey,

I'm really sorry to hear that you find it difficult to use. Not sure, though, if you know about the theme's documentation, where you can find plenty of information, some videos included, too — https://pixelgrade.com/docs/listable/. Is there something specific that you're trying to accomplish and it's not working? I would be more than happy to help. If you still have Listable theme active, just use the Theme Help button from your WordPress Dashboard to open a support ticket and I, personally, will take care of it.

Looking forward to hearing back from you.

Thanks,
Alin

for Customer Support

The customer support is outstanding. Fast and helpful. I always got a valid solution every time when I raised a question or issue. The product itself fulfills high standards and quality.

But let's talk about a topic that is necessary - you may agree. So, since my product relies completely on your design and since products need improvements with time, I expect that you improve your design with new ideas and better UX. This way, you help me to stay competitive on the market and there would be no reason to change to another theme.

Just as few examples of improvements:
- A new widget for the frontend displaying listings near my location? Let it based on your own implementation and facetWP
- A new widget for the frontend displaying popular listings? You have already a rating system in place.
- What about a frontend dashboard which merges Listing and WooCommerce management? You know, from UX point of view, we let users 1) go to backend and 2) create a listing, create a product and finally connecting them. Catastrophe. If bringing WooCommerce to frontend is a overkill then at least support Dokan and find a good design way for listing creation.
- Have always a look how you can increase the UI-elements in regard to their presentation, animation etc.
- Other authors started to provide even mobile apps.

You know, this kind of evolution pushes my own product to new horizons. You have a smart, creative and kind team to make it possible for us as customers. I choosed you and I want to rely on you for many many years.

Cheers, keep up the good work.

pixelgrade

Author response

Hey,

Thank you so much for your kind words and for all your suggestions. Some of them sound great to me, let me talk with my team about them. :)

Stay awesome,
Alin

for Customer Support

fast and great support! awesome theme

pixelgrade

Author response

You are awesome, too. :)

Thank you,
Alin

for Design Quality

Very well put together theme, I would definitely recommend. I had some issues with the theme but I managed to get that resolved with Radu and now everything is well.

pixelgrade

Author response

Hey,

Thank you, it's always a pleasure to work with awesome people like you.

Cheers,
Alin

for Design Quality

Amazing theme! Really modern, slick design for starters and a really, really friendly and usable dashboard. Great work!

pixelgrade

Author response

Hey,

That's so kind from you, thank you so much!

Best regards,
Alin

for Customer Support

Great customer service, they are really helpful and care about helping you reach your design goals

pixelgrade

Author response

Hey,

Thanks for the short and awesome rating. :)

Stay awesome,
Alin

for Customer Support

Theme is rock solid, we had some issue that are down to our lack of understanding but each time raised a ticket, Pixelgrade came back with a fix in a very professional, digestable way. Can rate it all highly enough. Rare that a products quality matches the service.

pixelgrade

Author response

Hey,

Thank you so much for your feedback and kind words. It's much appreciated. :)

Stay awesome,
Alin

for Design Quality

Everything worked perfectly. The support is excellent. I recommend the theme and the team behind it, congratulations!

pixelgrade

Author response

Hey,

Thank you so much! We're happy when our customers are happy, too. :)

Cheers,
Alin

for Other

Overall, this is a great theme with great support

pixelgrade

Author response

Hey,

Thank you so much for the review!

Cheers,
Alin

for Design Quality

clean & effective, i needed to make local marketplaces for my website design, and this works awesome !

pixelgrade

Author response

Hi,

That's the spirit! :) Thanks for the review and for using our theme.

Kind regards,
Alin

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