UmbrellaStudios

UmbrellaStudios supports this item

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309 comments found.

Hello I cannot login in or register on the support forums I have enter my username I used on the me forest says already use I really don’t understand the kind of support you give when I cannot utilize it

Ok

The support of this theme is just very slow.I don’t even know what to do again I open support since Thursday last week till today no reply from umbrella team for my questions. Really frustrated. Why is the support team for this theme like this

Pls I want a refund,I cannot be suck with a theme that has no support.I regret buying this theme the support is zero to nothing I open a ticket for the past 4days no reply from them is this how your support work

Pls I want a refund,I cannot be suck with a theme that has no support.I regret buying this theme the support is zero to nothing I open a ticket for the past 4days no reply from them is this how your support work

It would be nice if I can get get my refund for this theme. Its very clear that this team is not been supported anymore. I have really wasted my money buying this theme.

Hello I know the support is very slow but I need you to help my site with this 1)As Admin of the website,we want to received each mail send to seller on our website.that is any mail send to seller will get a copy of it.

2)Help us increase the size and hight of the home page slider and single page slider to 620465 Feature images: 300220

3) How can I change the word “Interested in this car” contact the author to something like “Interested in this Venues use this form to make booking”

Looking forward for your reply

Sir, I replied to your ticket and tried to be as clear as possible. You are asking for customization not reporting bugs or anything.

At this point even Envato won’t refund you because there’s no problem with the product.

Hi Umbrella, i really like your theme but would it be possible to get a demo login/pw i just registered at your support => you would have my email i’m just wondering what’s forseen on the SEO side like: direct links to listings by brand and so on regards patrick

Hi, you can preview the demo of Listings theme on this link and use the username:demo | password:demo

Sorry for our answer delay, we are working on our support team.

Best Regards.

Pre buy question:

Can combo boxes update the information of other combo boxes for example if I select a brand that leave me in the box only models that relates to that this brand ?

Hi,

Unfortunately no. The boxes can be created as attribute list and then in the search form you can call them individually.

But you can not make conditional logic with them per example if you select Germany then the other box to show only towns of Germany.

Best Regards

This theme has a lot of errors! I imported the demo content and its nothing that function.

I want my money back please.

Hi,

To get a refund you must ask envato because they are responsible for all the sales.

But you can contact us in our support forum and we can check the errors that you are having and help you with your site

Best Regards

how you can change menu in user menu? in header. Where add listing is. How to assign page to it?

Hi there,

Can you please contact us on our support forum and verify your purchase.

Kind Regards

when user submit’s listing, it doesn’t save them. Do we need to allow something with user role plugin? Like submit posts or something?

Hi there,

Can you please contact us on our support forum and verify your purchase.

Kind Regards

Elana

Elana Purchased

Have theme update to WP 4.6 ?

Hi there,

Yes you can update wordpress to 4.6, the theme it is compatible.

Kind Regards

Hello. If I buy your Listings theme can I have support or a way to import listings from another theme, namely Listings theme from PremiumPress? The website is working and I have about 2500 listings on it already from different users.. Thank you!

Hi,

It depends on what kind of post you are using. In Listing theme we created a custom post called listings. In there you can create attributes that are then used to search and filter listings. So yes you can create categories for the listings. But I’m not quite sure about importing the content without changing the xml to the standard that the theme is using.

Best Regards

Hi. The questions about attributes was not if we can make them, but if we can assign them to specific categories, exclusively. In the PremiumPress theme we have 2 options, both bad for our domain: 1. We can assign attributes like color, model, horse power, on a membership listings package. We can call it Tractors and it will work, but you will also have under that package the option to assign categories, like Vegetables and so on. So, the client can put he’s tractor on the vegetable market. 2. You can assign attributes globally. So a Tomato can have Horse Power. And that is bad. We need to be sure that you have option 3: So that we can assign Attributes Directly to Categories. Like Tractors would have horse power, color, and so on, but vegetables would have no special attributes on them. We need this as many people prefer to filter their machines by attributes and we have a disadvantage as we cannot offer that now. // also, the custom types they use is listing and listing_category. But we will reboot our website so we can skip the import part. We just need to know if we can have the attributes linked to categories, exclusively. Thank you again.

Hi,

Unfortunately the theme was build for a specific kind of product, like in the demo for vehicles that have the same attributes. So yes if you put a vegetable in there you can add attributes like fuel type or something like that. :confused:

In that case you must have a parent category like Type of product and then sort other attributes or child categories based on that category. I’m not sure that such a product exist here (I didn’t come across a listing theme like that), it would be better for considering a custom website.

Best Regards

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