saputrad

saputrad supports this item

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15 comments found.

Clean and Nice work! GLWS! :)

Thank you :)

Very nice, glws ;)

Thank you :)

Thank you :)

Is it fairly easy to customize the colors of the templates in Mailchimp? :)

Hi

Thanks for your interest. To change the color scheme (primary color e.g blue, green, pink) you need to edit the code directly, with a simple clicks find and replace codes.
And few elements to edit in photoshop.

There’s a help docs. for guide and direct support from me too, if it’s needed :-)

Regards
Deni.S- saputrad

Hi,

I have purchased your template. I have been checking the comparability, and have some problems with outlook. The right hand columns seem to drop down slightly. Giving a staggered layout. I was wondering if you could help me solve the issue?

Thanks

Replied to your email :-)

Hi,

Is it outlook ready though ?

Thanks

Hi

Thanks for your interest.
I’m not actually sure about what you mean with “outlook ready”
It’s tested both direct (in outlook 2010 outlook.com) and inbox inspector (outlook 2003, 2007, 2013)
It’s safe to receive the email in that clients, though I’m not actually sure or recommend if you want to send the email using outlook.

Regards
Deni.S

Nice and clean coding .. thank you..

Thank you very much!

Glad to hear it :-)

Why is there no pinterest social icon included??

Hi

Here you go :-)

Please click on that left box which indicate a layer visibility. (Currently on the download package, pinterest icon is not visible).Click it, and you’ll see the icon is visible – piled above the linkedin icon.
Then you can follow a short screencast video attached in the Help docs on how to edit the PSD source and save it as image.

Thanks
Deni.S

Can you just send a png version to mike@lamav.com? I dont have photoshop :)

Hello, I was wonder if I purchase this email template , from which file can I copy the HTML to editor to send my email list ?

Thank’s for your replay , another point if I want to edit the template , can use (Muse) from adobe ?

For this one, sorry that I’m not sure about it. I don’t have that software :D

so , which editor can I use it for editing ?

Hello,

I just bought the template and trying to use it godaddy’s newsletter tool. I imported the html template. I’m having problems when adding text in Spanish, with accents. It doesn’t allow me write in Spanish correctly. Is there a way I can use it for Spanish?

Thanks

Hi

Thanks for your purchase :-)

We don’t have experience with spanish actually, haven’t test it too.
It could possibly caused of the editor, have you ever try to write your text somewhere else, then paste it to the editor at once?

Let us know for further.
Regards,
Deni.S – saputrad

Hello

Thanks for your purchase :)

And sorry to hear the issue. Please send us email through a support tab or our profile page, we’ll send the updated file that fix this issue.

Best regards!
Deni.S saputrad

Was galzoli’s issue above fixed? I am interested in purchasing, but Outlook 2010/2013 compatibility is very important. Also, Android/Gmail App compatibility is important, as I had purchased a different layout from Themeforest only to find out that it looked horrible on my Nexus 5 Android phone.

Hello

Thanks for your interest in our product.

galzoli’s issue was fixed. Though we haven’t update the item package yet.
But we can send you the new file via email.

About the Gmail mobile app compatibility, we can’t have it guaranteed since this template is based on responsive media query CSS, that Gmail app doesn’t support.
But it works seamlessly on Native Android mail app, and iphone mail app.

Best regards!
Deni.S – saputrad

Hi, The format is not responsive on mobile, Isn’t this mobile fiendly?

Hello

Thanks for your purchase :-)

It’s responsive / mobile friendly.
If you have a questions or issue, please let us know via item support tab.
http://themeforest.net/item/litta-clean-responsive-newsletter-template/6533104/support

Best regards!
Deni.S – saputrad

The format is not responsive on windows phone and it is going everywhere

Hello

We’ve replied to your email.

Best regards!
Deni.S – saputrad

Hi,

I have purchased your template a while ago and wrote to you for support as well. The third column in the template does not align properly in outlook. It moves down a row and is below the other two columns. What is the fix for this?

Thanks

PLEASE PROVIDE SUPPORT. I HAVE EMAILED, WRITTEN A COMMENT. I DONT KNOW WHAT ELSE TO DO.

THIS IS TERRIBLE SUPPORT. I WOULD LIKE A REFUND

Hello

1. We don’t actually added Outlook 2016 in a compatibility support. However, it works well in all listed Outlook version, in item descriptions.

2. We’re sorry that we can’t reply your email, we’re off for vacation in December.

3. However, we’ll try to fix your issue, IF you remove your 1 star rating which we just think that it’s not that fair. We just sent you a test email by the way, please let us know on your Outlook 2016

4. If you want a refund, please send a support ticket to Envato, we, author don’t handle / allowed to offer direct refund.

Best regards!
Deni.S – saputrad

Do you plan to kame this fully compatible with mymail? the pics of modules instead of just names namely

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