Discussion on Live Support - Helpdesk Responsive WordPress Theme

Discussion on Live Support - Helpdesk Responsive WordPress Theme

Cart 147 sales
Well Documented

dexthemes supports this item


This author's response time can be up to 1 business day.

69 comments found.

Hi, I want to use this theme on my tig welders website! Please give me Discount, Thanks

Hello, i recently just purchased this theme and it’s buggy could you please send an updated version and also i sent a support ticket already. Thanks

Hi okeowoonline, thanks for your purchase,I sent you an email Regards

HI Just wondering when the updated theme will be uploaded? Love the theme by the way!

Hi zabre00, I can see two emails from you, and I replied both, the 31th jan and 1 feb, did you not received them? both messages were about sending you the update theme, can you see please in your span folder? your email is like z_b_ @ hot… right? (I put with underscores to prevent span)

Yes thank you! Just noticed all msgs from Envato were going to the deleted pile. I appreciate you getting back to me.

Hi zabre00, I sent you a email today 03/28/2021 with the link of the updated theme Regards

Hi, i like the theme, however looks like it has not been updated for some time, is this going to work with the latest wordpress version ?

Hi john_mac, thanks for your interest in our theme, yes I have a updated version of this theme that works with latest wordpress version, I will upload it soon, however if you purchase it I can send you that updated version Regards

Thank you, I have ordered, can you please reply with the updated version.

can you send me a message using the support tab please? or my profile, (so I will be able to see your email) Thanks

[03-Nov-2020 19:22:59 UTC] PHP Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; l_Recent_Post_Thumbnail has a deprecated constructor in /var/www/vhosts/domain.com/httpdocs/wp-content/themes/live_support/widgets/recent-post.php on line 9 [03-Nov-2020 19:22:59 UTC] PHP Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; r_Popular_Post_Thumbnail has a deprecated constructor in /var/www/vhosts/domain.com/httpdocs/wp-content/themes/live_support/widgets/popular-post.php on line 9 [03-Nov-2020 19:22:59 UTC] PHP Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; r_twitter_feed has a deprecated constructor in /var/www/vhosts/domain.com/httpdocs/wp-content/themes/live_support/widgets/twitter-feed.php on line 9 [03-Nov-2020 19:23:00 UTC] PHP Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; l_cat_support has a deprecated constructor in /var/www/vhosts/domain.com/httpdocs/wp-content/themes/live_support/widgets/categories-support.php on line 9 [03-Nov-2020 19:23:00 UTC] PHP Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; WPAlchemy_MetaBox has a deprecated constructor in /var/www/vhosts/domain.com/httpdocs/wp-content/themes/live_support/framework/vafpress/includes/wpalchemy/MetaBox.php on line 61

Hi laurentc0, I have the theme with all those warnings fixed and updated, send me a message using my profile or a support message please Regards

thank you

hi, I am interested in getting this but im just wondering if there’s a demo site that i can test so that i can double check if everything we need is supported by Live Support. thank you

Hi idealadvertising, ok, I will prepare an installation and an account and send you the credentials to see the admin, send me a message using my profile please so I will see you email to reply you Regards

When I want to edit my site: https://prnt.sc/qqcgi7 I get these kinds of errors. I can’t make the site-related edits on my site. Https://prnt.sc/qqch0g – https://prnt.sc/ As shown in the qqch4f figure, I imported all the plugins. But I still have problems on the site. I want an urgent solution. Can you tell me which plugin will I make these edits with? This section is missing in the plugins section. Elementor, which is visual composer?

Hi dear customer. We’ll. As you can see in The features of our theme. It does no have a page builder. So The contend in pages is based in shortcodes. It should be modified manually in text mode. I understand that today it is normal that most themes comes with a page builder. However our theme does not. If you does not want to deal with shortcodes and manual editiing and definitely need a theme with a page builder, send me a message using my profile please

Hello how can i fix this problem http://destekiste.net/hata.png Thanks

İ am using 4.7.6. version

Hi yildirimserdar. I am seeing that capture . What error so you mean? I am not sure what do you mean sorry. If you are talking about the shortcodes,please have in consideration that the demo content of our theme is based in shortcodes. and usually they are used to create the complex structures in WordPress page contents (another themes use pagebuilders ,But that ia not a feature of that theme.) Regards


When client makes a ticket, where gomes this ticket? Is there a back panel where you can read and repplay on the ticket?

Hi flexwebbeheer, sorry the late answer, yes, about the ticket system, it works with a plugin, the ticket messages go to the admin panel in your website, and you can also set in your admin so you will receiv notifications in your email


Hello mate . I have question for you . If buy this can I make it in my domain like that www.ABC.com/support And do you upload the files and setup it for me


Hi Adam2016, what do you mean with a domain like that? do you mean with /support part of the url?yes, that is is possible,that could be just a page with that url

about uploading and setup the theme in your website, yes I can do it to set your website to look like our demo, but that I could do it after one day day since I am not at home with my pc,


thanks for your reply.

I mean I want this to connect to my website

I have site example www.xxxx.com so I need it to be like that www.xxxx.com/support

website down again..

Hi, the demo is online again (it was hosting issue again)

Hi! How can i watch a sample video preview of this theme? Or, a sample website. tks

Hi matiasrein, it was an hosting issue, it is online again, Thanks for your interest in our theme

Hi DexThemes,

i’m web developer (both wordpress and frontend) having experience of 7 years – i have done lots of projects for themeforest – if you need an web developer please mail me at this themezane@outlook.com

“I’m sorry if this comment distrubs you”

Hello, Does your theme use custom post type for KB articles? or does it use regular post for the articles. Thanks

hi, yes, they are custom post type ‘support’, not regular posts example: http://demo.mypsolution.com/wp9/?support=support-post-10

Error establishing a database connection nov-11 8:40 -6gmt :S

Hi golfinder_math, Very Thanks for notify us, it was an hosting issue, now it is online again Regards


Does this theme allow users to create support tickets? I’m looking for this functionality but so far I only found this one https://themeforest.net/item/ticketlab-ticketing-support-knowledge-base-wordpress-theme/19596471 and I wanted to be well informed before choosing a first theme for my wordpress site.

Thank you

Hi Dorin_traci, yes, you visitors can create tickets with our theme http://demo.mypsolution.com/wp9/ticket-system/ (it is in fact thanks to a 3th party plugin)



Question before purchase

1) Have you added a member space on the plugin I’m talking about a customized login page, personalized profile page, page customized disconnection, etc …

or install a plugin? which

2) Is your template compatible with the plugin here? https://codecanyon.net/item/totaldesk/20502693 Or Your template is complete?

3) Does your template have a page construction?

Thank you

Hello, is RTL supported?

hi, nice theme and we have purchased it with a different account today…

can you please tell me where the live-chat is??? can you tell me how your ticket system will work, i didn´t see ANY function for that! thx

where are the layout options? where is, where is, where is… never seen a theme like this, so blank without anything!

in you comments here you are writing the important functions like live chat and support ticket are third party plugins… so we must read comment, because you ARE NOT transparent on your main offer page!

so, please, (or envato refund) setup this thing like we want ti have it!

iám really anrgy!

Hi happydismissed, sorry for the misunderstanding, I would like to tell you that using 3th party plugins (from the wordpress plugins repository) has noting wrong, it is something normal to use plugins for special functionalities, the theme is a “theme” appeareance, style, etc, and the special functions are always plugins Regards


Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey