Reviews for SmartOWL - LMS Education WordPress Theme

Reviews for SmartOWL - LMS Education WordPress Theme

Cart 502 sales
Well Documented

48 Reviews

Most of my theme is broken. Previews dont work. Plugins dont update. Manual is not good.

for Bugs

It is a 5 year old theme. They all see each other. It hasn't been updated since 2017. Many things don't work. With advice. Lots of misconfiguration problems.Fugitive assistance.

for Customer Support

best customer service. I bought two themes from them already because the customer service. They will help you with anything on their themes and work every cent and dollar.

for Customer Support

The theme is fantastic and if needed can be really powerful with all it's features.I was needing a basic and much simpler version of the theme. The support from modeltheme has been really very helpful. They answered all my questions very efficiently and were dedicated to supporting their clients.

for Other

I first gave it a bad review but have played with it more and I can say it is an easy Theme to use. Like most Wordpress it is hard to find the files you need to change but not the themes fault.

for Customer Support

I am really happy with the customer support, they are quick and efficient. Thanks

I love the theme and all of the features but it is very memory heavy. I've had to upgrade my server memory several times to accomodate all of the features.

I would give customer service a 5 star rating though. They have been extremely helpful in getting everything up and running.

Author response

Hello Karmen,

Thank you so much for your review !

Here at Modeltheme, we are trying our best to improve our theme and to make all of our costumers happy with the services and the support.

If is anything I can help you with so we can take your review to its maximum, let me know.

Regards and have a great day,
- Andrada from Modeltheme

for Customer Support

First thing to mention is the quality of support is really impressive. Tickets are addressed within hours (and in some instances, minutes). They're quick to assess the problem, provide a solution in their first reply & offer additional "hands-on" assistance if necessary. But The reason why I didn't rate 5 stars is there's some aspects of the theme's functionality that need a bit of work. There were some issues with the demo content import failing. I'm sure support would have been quick to offer a fix if i asked, but sometimes when you're working on a project it's more important that things just work without having to troubleshoot. Also, the different demo layouts they offer are all VERY similar. To the point where, I think they could probably eliminate 1/2 of them and you wouldn't be able to tell the difference. As a matter of fact, it'd probably be a good idea for them to consider doing that in order to streamline things a bit (or change them up significantly). Also, I think the documentation is lacking for a complex theme like this. The larger issue I had was that some of the front end features do require php modifications to update some of the content (such as the header text in the login modal). Stuff like that should be editable in the backend without having to hack any code. As a developer I'm comfortable with making these types of mods, but my rule of thumb is to avoid hard coding text based output into php functions/files, as it makes things difficult for the end user to customize. Especially if they have no experience with php.

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