3746 comments found.
Unable to add category, classes, teacher to the new courses, and also unable to assign new category or lesson to any old or new courses. How to add category, classes, teachers to the newly added courses, and also how to assign new category or lesson to any old or new courses?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Are there all sections created with Elementor on the theme?
Hi.,
You can use Elementor to customize the pages
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Thanks!!
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Error on theme please help me to solve
all theme plugins and codes are outdated please send me updated theme
Hi.,
1) Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/2) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Hi, we have already sent you email, opened a forum topic and send a support message but we are not receiving any support from you at all. We had very urgent issue as our students can not enrol after the latest update of the theme. We just purchased the theme again to get support but still no response for 5 days.
Hi MarketMyCompany.,
We have responded to your email. Please take a moment to review our reply.
Hi!, I can’t see the courses again, only you can read this message “Ajax token missing!
Hi Marita2014.,
Kindly mail your admin URL, WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and let you know the solution.
Thanks!!
Hi!, that’s me again. I was testing my website and it doesn´t send emails to my customers when they open an account, or buy something or forget password.. What can I do?, please help.
Hi Marita2014.,
Apologies for the delayed response. When attempting to log in to your admin dashboard, we encountered an “under construction” page. Could you please look into this and provide us with further information?
Please have a look: https://prnt.sc/Jm7xfiebWGSU
Thank you!
Hi!, I have a question, can I have paypal and stripe in courses and store, at the same time?. Thank you.
Hi.,
Thank you for contacting us.
Yes., You can sell the courses, but you can use only the PayPal payment method. If you purchase the pro version you have more payment options.
Infected from the malware and got this scan report from the hosting service.
wp-content/themes/lms/functions.php: SiteLock-PHP-SUSPICIOUS-ayz-logonly.UNOFFICIAL FOUND
wp-content/themes/lms/template-config.php: SL-PHP-BACKDOOR-GENERIC-cgy.UNOFFICIAL FOUND
wp-content/themes/lms-child/functions.php: SiteLock-PHP-SUSPICIOUS-ayz-logonly.UNOFFICIAL FOUND
wp-content/themes/lms-child/template-config.php: SL-PHP-FILEHACKER-wm.UNOFFICIAL FOUND
They said i need to remove those files. however my site wont work, if i delete those. Could you help?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
I sent an email. please check.
Hi Superstar7777.,
We’ve addressed your inquiry and provided a response via email. Please take a moment to review the details we’ve sent.
Hi, I am customising my website, and when you go to courses, you can’t see any courses and you can read “something went wrong”. What can I do?
The courses pages don’t work.
Hi Marita2014.,
Kindly mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look from our end.
Thanks!!
Yes, thank you.
Done!, thank you.
Hi Marita2014.,
Your query has been resolved and replied back to your email id kindly have a look.
Thanks!!
Thank you very much!!.
HI.,
We hope that you are satisfied with our support. If you have a moment, we kindly ask that you consider rating our service. Your feedback is valuable to us. Please refer to the video at https://recordit.co/YqdTBuEJRm for instructions on how to rate us.
Thank you!
Hi, we have been trying to contact via email from last week. We can not assign students manually to any course. We have sent you an email. Can you please fix it asap?
Hi.,
To investigate this issue we request you to we need the FTP credentials also kindly share them with us so that we will check and let you know.
Thank you!
hi There, I am interested in purchasing the theme but wanted to check out the back end first. I requested this twice but I have not received anything in my inbox.
Hi.,
Thank you for contacting us.
Please send request https://lms.themessupport.com/request-demo/
Regards., DesignThemes Support.
Hi There, I’ve tried this multiple times and I’ve not received the demo. I also tried using a second email address and nothing has come. I am interested in possibly purchasing the theme but prefer to try the demo first. Please advise.
Hi.,
Thank you for contacting us and showing interest in our theme.
We are pleased to inform you that we have a variety of LMS themes in our portfolio, each offering advanced features. To better cater to your specific requirements, we kindly request you to review the following themes within the next 24 hours and explore their backend options.
1) Kalvi-LMS: https://themeforest.net/item/kalvi-lms-wordpress-theme/22463442
Backend request: https://kalvi1demo.wpengine.com/default/request-demo/
2) eLearni-LMS: https://themeforest.net/item/elearni-education-wordpress-theme/23413046
Backend request: http://elearni.themessupport.com/request-demo/
Example video for accessing the admin panel:
Please refer: http://recordit.co/cGGBOiqaiP
Thank you!
I really want to delete the Register | Login option on the top right. Please help me.
HI.,
Please help us have a better understanding of it by getting back with any screenshots like references about your issues and along with your site credentials (WP &FTP access logins) details via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
Thank you!
I have one question. If I am teacher and I want to upload course but first I need to do payment to administrator or owner. After successful payment I can upload a course. Is it possible? Is there commission based system. For eg. I am teacher and I made the payment to owner. Decided commission will automatically go to the owner’s account. Then I can upload a course.
Hi Abhi_gosavi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them.
As the ThemeForest comments section is meant only for pre-sale questions and generalities, We are not able to provide detailed support here. Please create a support ticket using the link below or mail your queries to support@wedesignthemes.com and our support team will gladly assist and guide you.
Support Forum Link:https://support.wedesignthemes.com/forum/education/lms-wordpress-responsive-theme/
Thanks!!
I purchased the theme but it is too hard for me to use. I tried to issue a support request but it says my purchase code is not valid. I would like to ask for a refund
Hi.,
Please provide us with your purchase code details and forum login credentials, enabling us to investigate the issue thoroughly and provide you with appropriate assistance.
To retrieve the purchase details, please refer to the following instructions: [https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-].
Note: Kindly submit your request directly to our support team by sending an email to support@wedesignthemes.com.
Thank you!
Regards.,DesignThemes
I am using the default version of the theme. I really need to understand baby steps. I have downloaded the demo content and I want to edit it to customize it to my liking. I really don’t understand how to change the picture right at the top of my homepage (where the girl is looking at a laptop). I can’t change that picture. I need help asap.
Hi.,
Please refer to the below video to change the slider image.
https://recordit.co/a2ovESHO4MThank you!
Also, my logo on the header is placed a bit up can you help with that?
I mean it’s a little higher.
Hi.,
Sorry for the inconvenience,
Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
I am facing a few issues understanding how your homepage settings work. Is there a way for me to change the colour of the numbers on the image that I just changed?
Please try to help me
Hi.,
Kindly copy the below code and navigate Appearance => Customize => Additional CSS and paste the below code into the text area.
Please have a look: https://prnt.sc/nfNb22AYI2A5
Code:
.dt-sc-counter .dt-sc-counter-number { color: #E91E63;} .dt-sc-counter h5 { color: #E91E63;} .dt-sc-counter h5 span {background-color: #838c48;}
Note: you can change the color value as per your needs.
Thank you!
I want to remove the search bar and I want to add a button there instead how do I do that?
Hi.,
Please refer to the short video: https://recordit.co/zT6yXwbMtV
Note: kindly select the color and animation and size as per your requirement then change to the backend after the customization is done copy that code and paste it wherever you want on this theme.
Thank you!
I do not believe that the lms supports php 8.
Once I try php 8 I get something went wrong when submitting a test.
It works on 7.4
HI.,
Please help us have a better understanding of it by getting back with any screenshots like references about your errors/ issues and along with your site credentials (WP &FTP access logins) details via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
Thank you! Regards., DesignThemes
Done
Hi,
There is a bug to be fixed in the questions section.
If I input a / character in the begining of the answer and publish, the page goes to a 404 page and the question does not publish.
Example: /etc/named.conf
Hi.,
Kindly navigate to Settings => Permalinks and refresh the permalink. Please use any cache plugin and clear the caches and check them again. If the problem persists kindly contact us so that we will check the issue and let you know.
Thank you!
Not helping.
For now, I’ve placed it without the leading backslash.
HI.,
Please help us have a better understanding of it by getting back with any screenshots like references about your errors/ issues and along with your site credentials (WP &FTP access logins) details via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
Thank you!
As stated, it is working fine in PHP 7.4.
Hi Guyzamir.,
Kindly share your exact query in detail along with WordPress and FTP login credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and let you know the solution.
Thanks!!
Do we have Direct Live Chat between Student and Instructor on this theme? Please advise. Thank you!
Hi.,
Thank you for contacting us and showing interest in our theme.
Sorry, we can not able to get a clear understanding did you mean onsite class?
Note: onsite classes students come to your place and study. you can share the location on that class page and timetable.
Thank you!
Could I add your theme to my account in order to benefit from updates via EnvatoMarket? Theme was purchased by a client directly from you. Let me know what do you need from us to make it happen. Thanks