Hi – my reset password isn’t working. How can I fix this?
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end.
Note : It seems that your support has expired on 19/01/2017. Please see this Envato help file on how to extend your item support -> http://bit.ly/1LQ4hvJ
Please renew the support and get back to us.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi, I have changed the ‘Courses’ page slug to ‘courses’, but this is being overridden by the ‘courses’ category and takes me to the course archive page. Is there a way that I can change this?
Slug values are unique values. You can’t use the same slug values, so kindly change your course category slug value or courses page slug value. you can change the courses custom post slug value under Admin Panel > Appearance > LMS > Theme courses.
Refer : http://prntscr.com/hyyzna
I only need Category selection, for the courses, how to remove class selection drop down in courses?
Please be more specific about your query with some screenshot, so that we will help you better.
Get into the option Dashboard > Appearance > LMS Option > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
When I try to create a new page, post, course, class etc I only see a blank page. What might be the problem?
Thank you for Contacting us.
Kindly!., update our theme to the latest version. We have updated the plugin files in the latest theme version. Please check it.
Please follow the instructions in the below knowledge base link for updating the theme.
Note : It seems that your support has expired on 01/04/2016. Please renew your support and get back to us.
Kindly refer the link for details about renewing the support : http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/
1. I have done the steps you referred to in this link http://wedesignthemes.com/support/knowledge-base/lms-how-to-make-free-courses-to-show-on-my-courses-page/
like this: https://prntscr.com/i194vr
But nothing appeared on my courses as in the picture https://prntscr.com/i194zq
2- I want to show my courses page in this list https://prntscr.com/i195m7 for easy access by users . How can we do this?
3-when i Click on the user name in the image here https://prntscr.com/i197yp
it take me to the Welcome page http://daleel-ar.com/welcome-3/
How can you change that until you go to this page http://daleel-ar.com/members/me/
4- When new user creating a new account on the site
The following message arrives to him
Your account has been set up successfully.
You can log on by using the following information:
Password: [User Set]
As is evident in this example
He did not send him a password
But send him this phrase “[User Set]” I hope to solve the problem
5- When you open any quiz inside a lesson or outside a lesson that continues to load as in the image https://prntscr.com/i0xeh4 and does not open
I sent you login information to the account
1 ) We are checking on the issue. Will let you know once we fix it.
2 ) Please be more specific about your query, so that we will help you better.
3 ) Get into the file path /wp-content/themes/lms/framework/utils.php under the function dttheme_get_login_logout_url,
Refer : http://prntscr.com/i26l4i
4 & 5 ) We are checking on the issue. Will let you know once we fix it.
1 ) By default when user have complete their free course after login it will display the certificate in their profile page,
Refer : http://recordit.co/9jUESwXjPH
If you still have any issues, kindly send us your test student login credentials so that we will check the issue.
4 ) Are you using any external plugin for the user signup section? If yes please check the settings from that plugin.
5 ) Quiz : The issue has been resolved. Please have a look.
If we don’t use the sensei plugin, can we charge payments by WooCommerce or not ?
How does the s2member plugin works with this theme ? Can we charge for course subscriptions by PayPal ( for example 10 $ / month ? )
1) Yes if you do not wish to use the sensei plugin, you can charge the payments using woocommerce plugin as well.
2) Please have a look at this knowledge base for the s2member plugin functionality.
3) Yes we do have subscription option in s2member as well as woocommerce plugin.
Hi, i’ve updated the theme right now (19/01/2018) when my Wordpress version is the 4.9.2 (italian). Since ‘ive done this operation, the backend report this error
“Fatal error: Call to undefined function dttheme_mailchimp_list_ids() in /home/wkdsnonj/public_html/wp-content/themes/lms/framework/theme_widgets/mailchimp.php on line 26”
How can i repair?
Thanks a lot
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
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