VanKarWai

VanKarWai supports this item

Supported

This author's response time can be up to 2 business days.

1116 comments found.

Hello, there is a bug where I add a video module and the page will just stay spinning on the loader and never load. I tested self hosted, youtube, and vimeo links and none work. I then tried removing video module and then the page loads fine. Please help!

update: fixed the issue, was a conflict with another plugin!!

Great hearing that you handled this issue! This is the first thing to check out when ‘suddenly’ something stops to properly work, sometimes plugins can break some themes functionalities. So you did a good troubleshoot!

Cheers!

I purchased Lobo. How do I access the custom module builder so I can customize the pages?

Hey there!

When you first install the theme, you are prompted to install some plugins for you to have all the theme functionality in your site. Please, make sure that you have installed the theme as you can read in the documentation.

If you have correctly installed the theme, you´ll see in your project pages these new buttons.

Just let us know if you could have any related doubt or query, ok?

I hope it will help you out and you´ll enjoy building your site with Lobo!

Best – Van

Hello, are you about to update the theme ? after having updated to wrodpress 4.9, image hero or video hero don’t seem to work anymore.

Hey there Robert!

Yes, you should not have any problem by updating but sometimes could appear some drawbacks like these ones. We are currently investigating those few reports we have received in order to better identify these issues. We´ll let you know once we have more related details for you to safely upgrade your site.

We´ll keep in touch and have a nice day too, Robert!

Best – Van

Everything is perfect now. Thank you very much, and keep pushing your creativity! The new update has solved my issue and the child theme is still working.

Have a nice day Thanks again. Robert

Hey Robert!

Thanks for letting us know, we have done many different tests and results are the same, the update is properly fixing the issues we wanted to fix and no issues with child themes should happen. So many thanks for confirming as well and we hope that you´ll follow enjoying your site! : )

Have a great day!

​The latest update to the Lobo theme completely broke my child themes running on my sites. Has there been any changes to how the Lobo theme deals with child themes on this latest update?

Well, it is because of this I guided you before about writing us about your particular situation via our contact form. You have not support license and I´m just offering you help via our contact form.

Don´t you have any site license client active? I´ll check your user licenses status and we´ll see. In the meantime, please, write us using the contact form.

Cheers – Van

Just sent you a detailed message with all errors logged and what I found to be the underlying problem along with a solution as to how to fix…

Hey J!

Just wanted to thank you for notifying us about this issue happening and help us to identify it. The theme was updated and now working with child themes in any kind of environment should work as usual.

Thanks!

I have the same problem…

Hola!

Con tu permiso, te hago un copy/paste de mi anterior respuesta. Estamos investigando para asegurarnos de si efectivamente hay un problema y corregirlo o bien se trata de casos aislados y así poder daros la mejor solución debido a vuestras modificaciones particulares.

“You should not have any problem with the update in this sense, but in any case, we are investigating this issue and we´ll back to you with something more specific within the next coming hours.

Thanks for reaching out and do not worry, for sure we can give you a solution or the best guideline possible in order to fix this issue.

We´ll be in touch as soon as possible!”

Best – Van

Hey there,

After doing some new tests and collecting more data during the day, we see that the update is stable and fixing the issues we wanted to fix with it. Also, you should not have any problem related with the child theme. But in any case that you are facing some related issue you can contact with us via our contact form and provide access to your site in order to we can review your particular case and try to help with, for sure we can do that and you should not be worried about updating.

I hope it will be helpful! :)

Best – Van

¡Hola!

As you can see, we updated the theme yesterday because an issue related to child themes was detected and fixed. This was not happening in all the servers, but with this fix the theme should work as usual, so please, update to the latest theme version available because this should fix the latest issue appeared.

Thank you very much for you patience and understanding!

Best – Van

​Hello there, I did a very small and simple site with Lobo quite a while ago and haven’t edited in a long time.

Coming back to edit my text, the builder doesn’t function properly anymore: I open the modules, but the content is not displayed (see pic 1). Randomly, after opening a module many times in a row, the settings window shows all elements normally and I can edit. But shortly after, it even mixes up the modules and when clicking on module #1, it shows me the content of m #2 …

FYI, I have updated WP and Lobo recently, run only the plugins required by the theme and the front-end looks fine as all content is shown.

But I also had problems when updating my site to https: Lost all my content in the module builder on 2 of 3 pages. Page # 3 looked normal, however.

What is going on? Bug … or am I simply not Pro enough?

Thank you! Jen

Sorry, obviously no pics attached

Hey there Jen!

I´m sorry hearing that you have problems with your site. You must know that migrating your site to HTTPS is not a trivial task, you need to consider lots of details when doing this literal migration from regular HTTP to HTTPS. If you just enabled the SSL certificate in your site, you´ll find lots of issues, just think that most of your site´s resources are under HTTP and your new site running under HTTPS won´t load these ‘unsecured’ assets because security reasons. So this will cause problems for sure.

I can recommend you to read here, here and here about how you should handle this process.

Also, I must say that Lobo is properly updated and working correctly with latest WP versions. This should not be a problem, in any case, make sure that you have everything updated. A WordPress theme can´t remove contents by itself without any interaction. If something is happening in your end is because something changed in your server environment. So please, double check any modification done by your side in this sense.

I hope it will be useful!

Best – Van

Good morning, I can not import the files in wordpress :(

Hey there,

I´m sorry to say the we need to check your license key first in order to provide the best support to our users, could you please access with the marketplace user you did the purchase with?

Thanks!

Hi there :D It’s been a while ! I’ve an issue with the visual composer, it seems it doesn’t work anymore :cry: It’s freezing when I try any edit.

https://ibb.co/bJvoaG

Little help ? Thanks a lot ! :grin: XO

Hey there Kimmy!

We updated Lobo this past Friday, have you updated in order to prevent any old issue to happen? If you did it and you are having some related problem, please, write me using the contact form in our profile page and I´ll have a look at this in order to make sure why you are having those results in your end.

It´s always so nice hearing from you! :)

Prisma1

Prisma1 Purchased

Hello,i’m having an issue with loader to take a lot of time and the video module doesn’t load at home page,for some reason recently or after the wordpress update of 4.9.1,plugins disabled but also didn’t work and everything is up to date

Prisma1

Prisma1 Purchased

thank you for the quick response,i have updated the theme.wordpress and plugins and disabled them as well cleared the cache,but still the video module isn’t loading.

Prisma1

Prisma1 Purchased

Apparently its the hero element,so neither the image,slider,video or text works.

Hey there,

You should not have any problem with this theme features. Maybe in your video settings, the video does play, but it doesn’t fill up the container area. Have you tried playing with the ‘Heightsettings of the Hero Header? Try changing it to ‘Percent’ and choose 100, or whatever value suits you. See if that works for you.

Try in this way, if with this, you are not able to get this work in your end, just write us using the contact form in our profile page and we´ll have a look at your site in order to better understand why you are facing this issue.

Best – Van

Hi Guys, Your theme is really cool and i’m using it with satisfatction. I just have an issue about the hero videos that stopped to work with the kast update. I tried to deactivate all the plugins but i’m guessing thisi is a bug of your update: could you help me to fix it please? If i try to put 100% in the height section the page then stuck on the preload without showing nothing. Itried to change the self hosted mp4 (that worked until the last update) with a youtube video, but the outcome is the same. Moreover the template don’t keep my changes.. so it is really a mess now: did you test the update before to release it? check my website please. https://morenanerri.com/portfolio/minimal-black-and-white-logo/ this page has the video in the header…Help me please. Thanks a lot. Ivano

Hi Van, sorry but i didn’t notice any message of your short holiday. Anyway we can try to fix this issue. As i wrote in my request, before the updating everything worked as well as ever. Then, the self hosted video in the portfolio item Highlighted to you, suddenly disappeared frome the page. Reading the comments on this page i found your advice about the set up of 100% height and i tried to use that value with the only outcome to see the preloader in an infinite loop. Please I’m not use to ask if not in need. In this case, something went wrong with your update (there obviously a bug as i see the same trouble i’m experiencing in many other comments under your theme) Please Don’t tell me to switch of the plugins because i switched off/uninstall and reinstalled everything without success. Please, could you help me? Ivano

Hey there Ivano,

Of course we can help with, as you can see with other comments, this was due to a misconfiguration issue, otherwise we would have all the comments system here full with users complaining about this happening. You just need to adjust the height hero as commented before, it´s just this.

You don´t need to deactivate any plugin or do any other troubleshooting, this only has to do with the way you have configured your hero sizings, again, please, have a look at this page in order to see how this functionality works correctly.

In case that you could need further assistance, please, write us using the contact form in our profile page. There you provide access to your site in order to we can better check your configuration and see where the problem is.

I hope it will be useful and do not hesitate to contact with us at any time you could need it.

Best – Van

First of all thank you for your quick reply is something really appreciated. Thanks a lot. I tried, but then the preloader’s theme stuck in an infinite loop and can’t keep the configuration. I’m very sorry but i will write to you using the contact form. Thanks again for your support that is one of the best here :-) Ivano

juliopro

juliopro Purchased

Hi guys, I’m having problems with the videos. The loader is just spinning and the pages are not loading at all. Everything worked perfectly weeks ago and now it’s just not working. I just the the updates and the problem wasn’t solved.

juliopro

juliopro Purchased

Hi Van,

I just submitted the ticket.

¡Hola Julio!

I have already answered to your ticket, just open any other one in case that you could need further assistance or you could have any related query or doubt, ok?

¡Un saludo desde España! : )

juliopro

juliopro Purchased

¡Muchas gracias! Y un saludo desde Finlandia =)

naires

naires Purchased

Hi,

Hi need to show youtube videos (video module) without “filling” the module, instead respect only the module height (fit) so i can see the video without crop. I’m trying to customize the main.js but without any success:

(original code that i think where the resize happens?) if ( $this.find(”.yt-movie”).length > 0 ) { var hArea = $(”#ytVideo”).attr(“data-height”), videoW = $(”#ytVideo”).width(), ratVH = Math.round( (hArea/480 * videoW) );

$(”#ytVideo”).height(ratVH); $(”#ytVideo iframe”).height(ratVH); }

Can you help me, please? I know that the theme design is to “fill” every modules, but in my case i really need video to fit, and not fill.

Thanks,

naires

naires Purchased

Hi, thank you for the reply. With your answer i could solve the issue i have addressed. This is the final css code that solved:

@media only screen and (min-width: 480px) {
   .mbYTP_wrapper iframe {
       width: 100% !important;
       left: 0 !important;
       height: 100% !important;
       margin: 0 !important;
       margin-left: 0 !important;
       transform: translateY(0%);
   }
}

Once again, thank you for the great support.

Best,

naires

naires Purchased

Hi, thank you for the reply. With your answer i could solve the issue i have addressed. This is the final css code that solved:

@media only screen and (min-width: 480px) {
   .mbYTP_wrapper iframe {
       width: 100% !important;
       left: 0 !important;
       height: 100% !important;
       margin: 0 !important;
       margin-left: 0 !important;
       transform: translateY(0%);
   }
}

Once again, thank you for the great support.

Best,

Great! I´m glad hearing that it was helpful!

All the best – Van

This is one of my favorite themes of all time. It’s just so great on so many levels. I bet it will reach 10,000 sales one day.

Hey Christopher! We can’t be happier with the community behind Lobo, support like yours is something invaluable no matter how many sales the theme has. Of course, it would be amazing to arrive to that day!

Ten thousand thanks always! :)

Hello,

I want to clarify some questions before I purchase the theme:

Can I use the video background which is used on Contact > Creative part instead of static image slider at the Home page?

Regards,

Other question is if this template has an under construction page or not?

Hey there mhmtigrr,

You can use a video, an image or an slider hero element within each page in your site. For this, you just need to set the hero options for each page. For example, you could create a portfolio or a modular page as your home page and then activating the video hero element for this page. The process is really easy.

Themes don´t use to include ‘under construction pages’. This functionality use to be handled by plugins that you have many out there. In this sense, I would encourage you to search for the one that would like you more, for example, this free one.

Many thanks for you interest in Lobo, I hope that this will help you and do not hesitate to ask for any other query or doubt you could have. I´ll be glad helping with them.

Cheers – Van

plasmedia

plasmedia Purchased

Hi, i’m working on a local installation of lobo theme. I get a problem with the slider arrow cursor: i can’t see arrow but just a hand.

Can you tell me how to solve this issue? Thannnnnkyou

Ciao!

If you are using Chrome in your end, just use the secondary button in your mouse and click over the ‘Inspect’ option. The Chrome developers tool will open and you´ll see a ‘Console’ tab, please, click on there and let me know if you are receiving some error in order to better help on this regard.

Notice that this graphic assets is included with the theme and you should not have any problem displaying it. Also, in case that you are using some specific browser, let me know as well in order to have all the possible issues sources in mind.

After this quick troubleshoot, if you are not able to fix this out and once you have your site online, please, open a support ticket and we´ll help you closer with this. For developing in local I recommend you to use this product – https://local.getflywheel.com/

With Local you´ll install a complete development environment ready for WordPress with simplicity and very interesting tools like sharing local URLs. In this case, for example, you could share a local URL with us and we could inspect your site right there. Or you want to show to your clients how the development is doing, you just share the private URL in a very easy way. It is a really interesting product that I personally use when developing sites. It´s just something I think it´s interesting and wanted to share it here : )

So please, review these details and let´s follow this up in case that you could need it.

Best – Van

plasmedia

plasmedia Purchased

Hello i receive this error :-(

It seems that something is not working properly in your end. Please, open a support ticket and provide more details there in order to we can better help.

And do not worry, for sure we can help you to fix this out :)

thiagomod

thiagomod Purchased

​Hi!

I have some thumbnails that are GIFs, they work fine, but when i use the “latest project” module they dont work. Why?

Olá Thiago,

The GIFs images should work the same in the regular grid or the latest project modules. Do you mean an animated GIF or a regular one?

Let us know a little bit more in order to better understand your query and we´ll try to help with.

Thanks for reaching out!

Best – Van

thiagomod

thiagomod Purchased

Hello!

Animated Gifs!

by
by
by
by
by
by