VanKarWai supports this item


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1092 comments found.

Hello. Pre-purchase question: will your Lobo WordPress theme work with the WooCommerce Upload Files plugin and the WooCommerce Extra Product Options plugin? (...all of which are sold here at Envato.) Thank you kindly.

Hey there Mike,

First of all, thank you very much for your interest in Lobo, it is really appreciated it!

About the plugins you refer here, it´s pretty hard to ensure that they will perfectly work. Initially, you should not have any problem because Lobo just integrates WooCommerce and this should provide functionality for all the plugins developed for WooCommerce. Since I´m not familiar with them, I can´t assure that everything will work smooth in this sense.

Anyways, please, write me using the contact form in our profile page in order to check closer this if you are interested on it.

Again, many thanks!

- Van

Hi VanKarWai,

I need this template for a photographer but with woocommerce shop. So is there any template demo where I can see how woocommerce pages look like in the template? Can the shopping cart icon get added with the menu icon so user can easily go to the cart for checkout?


Do you want me to send you a video as well as a proof?

First of all, you need to remember that the default WordPress XML Importer is not perfect! It isn’t part of the theme, it’s just something basic provided by WordPress, so if it sometimes fails, this isn’t a theme issue. And as far I have seen in your site, the importer worked pretty well, only some images are miss because the HTTP/HTTPS issues commented before.

Also, have into account that this import file is only an starter/helper for you to see how the contents are created with the content builder, then you should go with the documentation and add your owns. Because of this, I really encourage you to start adding your contents and working with the theme in order to figure out how everything works and you´ll see how easy is to modify everything and creating your own layouts and compositions. So go for it and let me know if you could have any related doubt, ok?

Good evening, Van

Let me do the import one last time again and in case it doesn’t work well although your support is responsible for fixing this for me as I had these sort of issues before and the awesome support of other companies did the full import for me as that’s what the support is meant for but okay in case you want me to populate my own content in BUGGY imported pages I can do that but there is a real BUG after the import which is the sticky header is not hiding in all of my about pages: and looks bad so can you guys at least fix this REAL BUG in case it happens again after my import?


Steffan1 Purchased

Hi, I’m trying out your theme. In admin the module builder is not displaying. I have deactivated all plugins. Removed the theme and required plugins. Then added theme again, activated, then installed required plugins which are the only plugins activated. Still the module builder is not displaying. Please advise

Hey there Steffan,

You should not have any problem working with the builder, make sure that you have installed all the required plugins when you first installed the theme. With this, when you open a page, you´ll see the yellow button ‘Show Columns Manager’, please, have a look at this screenshot.

After checking this, if you are still with problems working with the builder, please, open a support ticket and provide access to your site in order to we can investigate closer why you are having these results.

I hope it will be useful!

Cheers, Van

Hello. Pre-purchase question: Lobo’s layout grid-system appears to be based on quarters. Is it possible to use a system of thirds as well? Thank you kindly.

Hey there Mike!

In order to better know how the theme´s layout works, I really encourage you to have a look at this part of the documentation in order to see more in detail how the layout engine works.

Also, have into account that you can configure the portfolio grid in different columns, for example, this is the main demo grid but you can also configure the grid to work like here.

Please, have a look at these details and let me know if you could have any related doubt.

As always, thank you very much for being interested in our themes!

Best, Van.

Hello, i use your theme in a woo-commerce shop. Some templates are outdated ? do you plan to update all the template in a future version ?

Hey there dripperclub,

We updated the theme last time in August 29th, four days ago. Please, make sure that you are using the latest theme version in any case. Also, in case that some of the WooCommerce templates could be outdated in the meantime between our theme updates cycle, do not worry. If we don´t update the theme for fixing any WooCommerce issue is because they are not really important for the theme properly work and in any case, we´ll integrate those updated templates in a next theme update iteration.

In brief, you can use the theme normally and we´ll update any remaining template file within the next update.

I hope it will be useful!

Best, Van

Hi there lads.

I use the text module as a content slider and I have make it don’t wrap.

But the slider just show slider 1on my site, please advise what I have to do.

The solution have been working in the past, but not since the former version 2.52, I think. I have version 2.53 and i​ have deactivated all other plugins.

Best regards

Hey there,

I need to ask you to double check your latest installed plugins in your site. Most of the times, this kind of issues are related to new add-ons installed lately.

Once done this, if you are still in troubles with this issue, write us using the contact form in our profile page and provide access to your site in order to we can check this closer and understand why you are receiving those results.

I hope it will help you out!

Best, Van.

I have uninstalled most of the plugins and deactivate all but yours. I have send you access to my site in the contact form. I appreciate this. Thnx, Peter

Hi, pre-purchase question: Is it a way to create margins between portfolio items and for the whole page in your theme?

Hey there,

First of all, thank you very much for your interest in Lobo, it is really appreciated it.

In case that you would like to add some spacing between the portfolio items, within the grid, you could do this by adding some custom CSS. You´ll need to add simply some paddings, we can help with it since others users did it as well in the past.

I hope it will sound interesting for you, just let us know if you could have any other related doubt, ok?

Best, Van


Steffan1 Purchased

Please can you advise how to use mobile menu on all devices at all times . thanks

Yes, if you want to make the logo fixed as well with the ‘hamburger’ icon, you should use this rule instead:

.compact-menu .menu-firer,
#header { position: fixed; }

This will set the logo and the menu trigger fixed when you scroll your site. In case that you want to move the menu trigger near to your logo in the left side instead the right, you can add this rule:

.compact-menu .menu-firer { left: 10%; right: initial; }

Where left is the distance from the left side. If you want something more specific, it will depend on your logo width size, you should play with the ‘left’ value, you can set it up in pixels, for example left: 150px;. As you need here, as said, it will depend on your logo´s size.

I hope it will help you out to customize your header!

Cheers, Van


Steffan1 Purchased


I added this code to move the logo as well.

.compact-menu .menu-firer, #header { position: fixed; left: 87%} .compact-menu .menu-firer { left: 5%; right: initial; }

Looks good on desktop, but doesn’t sit correctly on mobile devices. Is there a better way to write this code?

Also I really like the sticky header & want to keep this, but only want the hamburger menu to show (not ‘GO TOP’ etc).


Hey there Steffan,

Since you are doing some modifications to the header and the way these elements work and because many of the most important interactions are involved with these modifications, I really encourage you to open a support ticket in order to we can help better with these requests. In this sense, I suggest you to open a ticket detailing exactly how would look like the header at the end, in this way is much easier to us to provide help with these requirements.

I hope it will be useful!

Best, Van

​Woocommerce shop page not showing products. It’s blank.

I have created products for my shop but they don’t load on the main shop page. I have updated woocommerce to the latest version using the latest theme files.. I’ve also down graded woocommerce to 3.0 to make sure it wasn’t a latest woocommerce capability issue and still nothing shows.

Product category doesn’t show either: But the product page loads just fine:

No other plugins are installed, this is a free wordpress install 4.8.1​​. Help! Thanks!

Hey there,

There is not any reason for the shop to stop properly working without any modification o misconfiguration. You can work with the shop features in your site with the latest WooCommerce version as well, so this should not be a problem neither.

Make sure that you have not installed anything new lately, since I can see that you downloaded the theme long time ago, I recommend you to write us using the contact form in our profile page and provide access to your site in order to we can check your site´s configuration and see where the problem is with your site.

I hope it will be useful.

Cheers, Van

Hi, there is a bug in the “Video Module” in Portfolio post types: if I insert a vimeo url ( it works fine on desktop but I can’t see it on mobile devices, i see a black canvas instead (I have tested on iPad, iPhone 5 and Samsung phone). If I look the iframe with Chrome inspector I see that it’s appening something wrong with the video url: instead of (that I’ve inserted in video module field) it appears

If I try to remove, still using the inspector, the first part of the url ( the video appears correctly.

I’ve just installed the latest version of your theme.


Hey there!

You should not have any problem adding Vimeo videos in your site, please, make sure that you add the Vimeo link without https.. Only HTTP:// headers. Here you can see an example of proper link:

Please, have a look at this page from the demo which is displaying a Vimeo video correctly working in Android and iOS. Also, let me know how this works for you and if you could have any other question or related doubt.

Best, Van

Hi, thank you for your fast replay.

Ok, I have understood the problem: my website url starts with https therefore if I insert the video url without https the bowser blocks it because it considers the video an insecure resource, if I use https the theme rewrite the url of my video in this way: +

Meantime I can use YouTube instead of Vimeo, but it will be wonderful if the theme would support https Vimeo urls in the future.


Hi! This makes sense in some way, we created this feature to be header agnostic, so we´ll need to check this out better in order to ensure that it is properly working. We´ll review this in deep and improve the functionality if possible, since cross domain issues with secured websites are normal as part of the secured URLs. Thanks for bringing us this to our attention!


cheeks21 Purchased

Hi there, How do you suggest I increase the loading time for the website and portfolio? I installed various cache plugins, but they seem to mess up the portfolio and other aspects of the theme. Any plugins you suggest? (ps: my images are all optimized and my hosting plan is the fastest.) Thanks

Hey there!

As you point here and since you are also following some optimization good practices with your contents, we can’t recommend enough the necessity for good caching. If you use a managed hosting such as WPEngine you don’t need this. But if you are using ASO or MT or any other hosting you need to cache your content. For this purpose, we recommend W3 Total Cache. It’s a great and easy to use plugin, and with only a bit of work you could even double your site’s speed.

Caching tips:

  • Enable page caching
  • Enable database caching (it might be a bit unstable but you need to check it out at least)
  • Don’t enable object caching (the theme doesn’t use that, so it’s useless)
  • Don’t minify the CSS files! You can try to minify the main.js file, but that’s it. Other kind of minification breaks the theme entirely.

Please, follow these guidelines and in case that you could have any problem with this, write us using the contact form in our profile page and we´ll have a look closer to your configs in order to understand better why your site appears broken as you detail here.

I hope it will be useful and it will work well for you!

Cheers, Van

I don’t know why but I can’t disable parallax header from customizer
If I disable parallax from customizer and save the portfolio header always remain with parallax.
Please let me know
Thanks Manuele