Discussion on Lobo - WordPress Portfolio for Freelancers & Agencies

Discussion on Lobo - WordPress Portfolio for Freelancers & Agencies

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Hello. Recently I updated WP per my site and now none of the image modules display their images, even after I re-upload them via the Media area and/or my computer. Please advise. Thank you kindly.

I solved the problem. [Using the excellent All-In-One Migration WP plugin, I 1. backed-up my site, 2. deleted it and the underlying WP install, 3. reinstalled WP, 4. reinstalled my site from said backup via said plugin, and now the image modules display properly once again.] Onward! :-)

Hey there, Mike!

If you update the theme from an old version or you have missed some last update, once you will install the latest theme version, you should make sure that you clear your page cache (via plugin) and your browser cache. In this way, you will make sure that your site is rendering the latest code and you will avoid this kind of issue. Clearing caches is very important every time you update your site.

In any case, I’m glad to read that you find a way to handle this detail.

Cheers!

Good to know. Thank you!

Hi, can you let me know where the lobo import xml file is located. Thanks!

Hey there, Simone!

You will find the XML file within the folder ‘04- XML Dummy Content > lobo-import.xml’.

In case you could have any other queries or doubts, just let us know via our dedicated support area.

I hope it will be useful!

Best – Van

☞   DocumentationSupportNewsletter

Thanks so much!

Portfolio section is not working with PHP 8.0

Hi Van, I´m still a big fan of the LOBO theme, but after I updated to version 2.8 and WP to 6.0.2 the portfolio sections are not displayed anymore, if set to PHP8.

If I reset to PHP 7.6 it works. But thsi PHP version expires soon. What can I do?

Thanks for your advice. Regards, Martin

Hey there, Martin.

Lobo is fully functional with PHP 8.0 and you should not have any problem running your website with this server configuration.

Something different is that you were not properly updating Lobo during the time and, alongo other plugins maintenance details, you could generate some kind of broken functionality or piece of code breaking the site when running PHP 8.0. This could happen and this would require a close troubleshooting in order to understand why you are having these results.

With this in mind, you must know that WordPress itself is not 100% supporting PHP8 and PHP 7.x support is not being removed in mid-term, so you should not have any concern about using these versions in case that you cannot properly debug your site in higher versions.

I hope it will be useful!

Best – Van

☞   DocumentationSupportNewsletter

Hello. I just updated Lobo Theme and Wordpress at the last version and I have two questions: 1- When I try to add a short code in a new page, the blu botton “Insert short code” doesn’t works. Do You have a solution to fix it? 2- My Home page is the portfolio. Is it possible insert Two colums text and/or Call to action block betwen Sliders and the portfolio area and betwen portfolio area and pre-footer?

This is the site: www.martinapoiana.com

Thank you.

Hey there!

If you have updated your site from a very old version, you will need to make sure that you have properly cleared your browser and page cache in order to avoid mixed results. In the same way, you should make sure that all the update processes with plugins and the theme was correct.

You should not have any problem with this functionality. In this sense, I really encourage you to make a clean/local installation by using this tool. In this way, you can check the theme in a clean installation and this process could help you to identify and troubleshoot any involved issue.

I hope it will help you out!

Best – Van

☞   DocumentationSupportNewsletter

Hi Van, thanks for your replay. 1- I tried to do what you have suggested about the cache but the shortcodes doesen’t works. Do a new and clean installations keep to much time. I found in the thema manual the “Shortcodes by hand”, I’ll follow that solution! 2- I re-created e new page with Tempalte ” ... Module” and I found the solution with the block “last projects” or similar. Thanks.

Loading Problems with FireFox browser

Recently, the main page of www.schnittfilm.de is loading in Firefox, but the movies you can click on from the main page load forever without success. This is not happening in Chrome. Just Firefox.

Does anyone has an idea why?

Thanks. Apreciate your help. Best, Martin

Hey there, Martin.

After checking your site in the last Firefox version in macOS, we have not found any problem with your site.

In this sense, I would encourage you to check if some of your installed browser extensions could break somehow this functionality. In the same way, I would recommend you to try your site in incognito mode.

Also, it could happen in a very isolated way. Maybe it would be worth trying a different computer/setup in order to ensure that nonthird parties could be involved.

I hope it will be useful!

Best – Van

☞   DocumentationSupportNewsletter

Hey Van, thanks for the heads up. But did you try to open any movie on the side? It still doesn´t work with Firefox but with chrome and Safari etc. This problem apperas on many different computers of freinds/clients etc.

That´s the strange thing. And I found no explanation what to do.

And it definitly worked a couple of months ago perfectly!

I must say I dont use the latest Lobo version because I don´t exactly know how to update and I am afraid, the whole side won´t be able to be reconstrucetd by me easily afterwards … I´m using version 2.6.4

Thanks for your advise in advance!

wtfek

wtfek Purchased

Hi Van,

Long time. I just update Lobo to 2.8.0

After installing the new update I don’t see the module anymore. How do I bring it back in the portfolio section?

Can you help? Thank you.

E

Hey there, wtfek.

In case you are experiencing some kind of issue with the content builder, double-check your third-party plugins list. If you have any other builder installed, this could generate issues and break the module’s builder.

Also, do make sure that you are running the latest theme version in order to ensure that everything works smoothly with the latest WordPress versions.

Other than that, there is not exist any reason why your website does not render the builder properly or any related issue we are aware of.

In case you could need any further assistance in this sense, do not hesitate to open a support ticket and provide access to your site in order to we can assist you closer. Just keep in mind that if you have not updated your website since years ago, we cannot provide debugging support as part of our support scope.

I hope it will be useful!

Best – Van

Hi,

How do we get video hero to fit width on mobile?

Instead of replacing mobile video – ideally we should have poster image for mobile & desktop video.

People should be able to choose video playback on mobile & desktop using poster image/play button.

Also need better options to prevent cropping video (centred 16:9) – subtitles are not visible at some widths here: https://feijoatree.version.nz/

Thanks

Hey there,

Videos will fit the full-width screen size but due to how responsiveness works all these elements will have cropping in order to fit the many different screen sizes, which is an inherent responsive behavior.

Because of this, if your video has subtitles it is possible that this area could crop in some specific screen size. If this subtitle area is important for you, maybe you can consider placing this video element within the content in order to prevent this to happen.

The poster image is needed because of how the many different mobile devices handle these contents, especially with autoplay videos.

Unfortunately, to implement a tool for you to make ‘art-direction’ in order to ‘prevent cropping’ for your videos is something we are not going to implement because it would turn into a very complex option within all the many different options the theme already provides.

Just in case you need to serve different video sizes for different screen sizes while changing the ‘art-direction’, you could implement this with custom and dedicated code for each hero area where you would need to change the video for each screen size.

I hope it will help you out!

Best – Van

☞   DocumentationSupportNewsletter

​Hello,

We have some issues with the Yoast SEO plugin and the Lobo theme.

On the Analysis results ​​of Yoast SEO we get this message:

Text length: The text contains 0 words. This is far below the recommended minimum of 300 words. Add more content.​

But we have included 5 different modules of texts with more than 600 words from the module builder! This problem exists in all our portfolios!

Is there any malfunction of Yoast SEO and ​the text module builder?

How we can solve that? Or any other solutions.

Thanks in advance​

The team of Fourthedesign

Hey there!

First of all, many thanks for reaching out and using Lobo in your project. We hope that you will find it useful!

We are not sure about the issue you are referring to, so the best in order to better assist you would be to write us using the contact form in our profile page and we’ll try to get involved with you to better understand this issue you are referring to.

In any case, do not worry because a third-party plugin could report since the most important is how your pages are indexing on search engines in terms of contents. In this sense, all the markup generated by the theme is SEO ready to be properly indexed and crawled.

But as previously said, you just need to write us and we’ll have a look into this issue in order to better understand why this could happen on your particular case.

Best – Van

☞   DocumentationSupportNewsletter

Dear Lobo Love the theme, thank you! One issue – On a smartphone, in my portfolio, customers don’t know its portfolio folders. Can I enable portfolio titles on smartphones, so that it is shown all the time? On a desktop/pc it’s no problem, when you hover the mouse over the portfolio, it shows the title, and lets people know there are more photos. I hope it makes sense.

Best regards Martin

Hey there, Martin.

If you are looking for a way to change the hover regular behavior and to show the portfolio items details on mobile devices and set them ‘always in view’, you can do this just by adding this custom CSS rule to your custom styles via Appearance > Customize > Additional CSS:

@media only screen and (max-width: 480px) {
   .prtfl-item .item-hover { opacity: 1; }
}

This CSS rule should help you to achieve this. Just in case you could need something else or refine this approach into this, do not hesitate to open a support ticket and we’ll try to help with it.

I hope it will help you out!

Best – Van

☞   DocumentationSupportNewsletter

Great theme! Love it :)

Hi,

Since last update my website gets stuck at the loader spinner. https://www.alexanderlazarov.me/

could you help?

Hey there,

As you can see in other previous comments that I would encourage you to read since many different scenarios could happen when updating from older versions, this could happen when a website has not been updated and maintained for a while. Notice how important these changes at a code level are and how browsers and cache plugins could handle the markup.

Also, possibly, you have also updated a bunch of plugins on this site update from you, and these newly updated add-ons must be considered as well as a point of failure, not to talk about their configuration, for example in terms of features that could collide with the theme. Something you should review is if you have some plugin that handles lazy loading on your site, if you already have a plugin for this purpose, this will conflict with the new option provided by the theme. These are the only reasons because you could experience this scenario.

In this sense as well, I would recommend you to disable all the plugins nonrelated with the theme, clear your site cache, and try from here.

Also, we can’t recommend more to use a staging installation before making any site update. And of course (this is a must always), you should keep a complete site backup in order to prevent issues of any kind when updating your site.

I hope it will help you out!

Best – Van

Hi Van. The logo that sits in the bottom left hand corner of the slide out menu appears to be colliding with the menu items – on certain monitors i am unable to select the last couple of menu items. Is there a fix for this? See: https://thepresssociety.com/ If there isn’t a fix, how do I remove the logo from there? Cheers

Thanks Van but unfortunately the error happens on a low resolution monitor that has been increased in scale for accessibility – specifically the height on desktop, (not width). If the height is short, the last two menu items cannot be clicked. Is there a way to fix or just remove the logo within the menu?

In that specific case, you could try by just doing this (seting the media query values to your specific needs):

 @media(min-height: 720px) and (max-height: 850px)
{
   .compact-menu .main-d-nav .menu-footer { pointer-events: none; }
 }

Or directly:

 @media(min-height: 720px) and (max-height: 850px)
{
   .compact-menu .main-d-nav .menu-footer .logo { display: none; }
 }

I hope it will be useful!

Best – Van

☞   DocumentationSupportNewsletter

Thanks Van. I put both codes in ‘Customise > Additional CSS’. I then changed the min-height to 520px. Not sure if that’s the way to do it, but it seems to hide the logo now when the screen is small AND now the last 2 menu items can be clicked. Cheers!

Hi Van. What’s the latest version of PHP and Wordpress that Lobo works on?

Hey there,

Lobo works correctly with PHP 8 and the latest WordPress version. In any case, if you are planning to upgrade your server’s configuration, we cannot recommend more to properly backup your site before making any upgrade or update. This should be the first step before updating your website.

If your hosting provides it, the best is to test any upgrade your plan to do in a staging installation.

I hope it will be useful!

Best – Van

☞   DocumentationSupportNewsletter

Hey Van,

I hope you are save and doing well so far!

I’m trying to upload and display a image to portfolio -original size 2200px (width) by 7000px (high) which is 3,5 MB big. I set the width to 100% and the high to Auto but after I’ve uploaded the image to my media library it always ends up with a 700px (width) by 3000px (high)-scaled.

No matter what I do, I can’t change the size of it.

So the end result is a blurred image with low quality.

Could you help me please, how can I solve this problem?

Best Regards, Boris

Hey there, Boris!

First of all, I’d like to thank you for your patience while waiting for a reply on our side. We were on a break for the holidays. So we really appreciate your understanding :)

Each module can be either 25%-50%-75%-100% in both width and height. The base for each ‘square’ is 480px, so with this in mind, here are a few examples on how will your modules look like:

  • 25%-25% → will turn into 480×480
  • 50%-25% → will turn 960×480
  • 25%-75% → will turn 480×1440
  • and so on…

Of course, these sizes are taken at a maximum screen width of 1920px. If the screen is smaller, everything will resize accordingly, keeping its aspect ratio. So on a 1200px screen, the 50%-25% module will actually be 600×240.

All the inner images or videos will also be resized to fit the containing area. Note that text modules don’t have a sidebar or something like this, so make sure that you increase the size of a module if the text requires it.

There’s an exception about module size when using the image module. You will see a certain “Auto” value – if you use this value, the image will have an auto-size, proportionally to its set height. It will be more than 100%, so if you won’t use a full width with this setting and have modules near the “Auto” module, you might experience broken layouts. But this is normal and you should make sure that your layout works well.

In this sense, you can extend all of these details on the theme’s documentation.

Also, you should have into account that WordPress, since version 5.3, will size down images over 2560 pixels high and wide down to a max of 2560 pixels (in either direction.) That means your 4000-pixel wide image would be sized down to 2560 pixels wide and scaled horizontally proportionally.

This was introduced in order to avoid uploading these huge files to a page since these practices will downgrade your site’s performance.

Please, review these details and do not hesitate to open a support ticket or write us using our contact form just in case that you could have any related doubts or queries.

I hope it will help you out!

Best – Van

 ☞   DocumentationSupportNewsletter

I like the theme, still an inovative one. But I can’t make the gallery module work for me. step forward/backward and even the close button do not work form me. https://promotica.hu/portfolio/a-muveszet-integral-arculat/

Hey there!

First of all, I’d like to thank you for your patience while waiting for a reply on our side. We were on a break for the holidays. So we really appreciate your understanding :)

As far I can see on your site, it seems that you have migrated your site from HTTP to HTTPS (you enabled your SSL certificate). Since this is not a trivial change, these kinds of changes on your site could bring issues if not properly handled.

Notice that, when migrating to a secured HTTPS heading, all your previous assets need to be updated in your DDBB accordingly. For you to migrate to HTTPS you have different methods and approaches, depending on the one used, you should review if all the involved assets and references have been properly updated and getting the HTTPS heading.

If you have only found issues on this particular page, the easiest way method to get this fixed out would be to re-upload the involved images. In this way, your site should stop returning paths issues and the script that handles the hero and slider images should stop returning a cross-origin error that, eventually, could break the regular functionality for these elements.

Please, try in this way and just in case that you could need any further assistance, do not hesitate to open a support ticket or write us via our contact form in our profile page.

I hope it will help you out!

Best – Van

☞   DocumentationSupportNewsletter

Hello and thank you for this great theme i use for years.

I just have an issue with hero elements. It all worked fine till they disappear from screen and appear only when i scroll down..

The result is an awkward flat color without the image i upload.

Same in homepage and all heros sitewide.

Please advice.​

Hey there,

First of all, many thanks for your patience. We were doing a small break for summer vacations, so we really appreciate your understanding! :)

This behavior you are describing here seems pretty weird and glitchy and it would require reviewing your website in order to provide good feedback in this sense. We have not been reported with any similar behavior and we cannot find anything similar in our different installations. So, in order to better help you, since we need to review your website, please, write us by using the contact form in our profile page and provide your site URL and a complete description about the issue you are facing and the list of your installed plugins and we’ll try to assist you closer.

I hope it will be useful!

Best – Van

☞   DocumentationSupportNewsletter

​I’m trying to use Imagify along with WP Rocket however i’m not able to get the images to load in the webp format. Is this possible with the theme?

Hey there,

Unfortunately, we cannot provide assistance for this particular combination of plugins or any other particular site configuration. Notice that WP Rocket is a premium plugin with lots of different settings that should be handled to properly work with Imagify to serve the .webp format via the theme.

In this sense, you must know that Lobo is highly optimized and your images are served on-demand/lazy-loaded. Where we found that, in terms of optimization, the use of Autoptimize free plugin generates really good results in order to speed up your site.

I hope it will help you out!

Best – Van

☞   DocumentationSupportNewsletter

did something happen to the modular builder? when I go to edit my page it’s gone and i’m not sure how to access the builder anymore?

it won’t let me open a support ticket since i guess i purchased a long time ago :( but the theme and WP is up to date and there are no other third party plugins that would conflict. i used to be able to see the block editor, but it’s gone now…is there a setting i need to update?

currently i have the required plugins active (Lobo Shortcode), but when i go to edit a page it shows lobo_cslider style=”slider”.

It seems that there is some kind of issue with your website. Unfortunately, this kind of query can only be attended in our support area and this requires an active support license. But, you must have into account that even with an active support license, if the issue could happen because of a problem with custom code or third-party add-ons, we cannot help debugging in deep your website and cannot ensure that we will be able to help you to get this fixed out.

The scenario you describe could happen because of many different reasons and maintaining your website up to date is a must in order to avoid this kind of scenario where you update your website after a lot of time without doing maintenance to your website and many aspects are involved with large updates. The best process after all of this time without updating your website would require that you update your plugins first, then you update the theme, and lastly, you update WordPress. In this way, you would be ensuring the whole update chain in the best way.

If you could need any further assistance and having into account all of these details, please, do not hesitate to open a support ticket and we’ll try to help with it.

I hope it will be useful!

Best – Van

☞   DocumentationSupportNewsletter

Hi there, I’ve enjoyed using the theme over the last few years. But now there’s a major issue, the module builder has disappeared from new portfolio posts. My original support licence expired so I couldn’t use your own support site over at https://vankarwaisupport.ticksy.com/. So I bought another 6 months of support on this site, I didn’t receive a new purchase code so I assumed the one I originally bought would work, but it doesn’t. I’m very to pay for support, and I’ve tried to do that! What’s my next steps? Dave

Scrap that, I’ve managed to use the original code now. It just took 15 mins or so to update. Ticket submitted on your own support site.

Hi, David.

We closed your ticket in our support area. We hope that you found our assistance useful. Please, do not hesitate to contact us by opening a new ticket any time you need it.

Have a great week!

Best – Van

☞   DocumentationSupportNewsletter

Still a beautiful theme – every update for the last six years has been fantastic. Thank you for the support. Very happy with my purchase!

cheers to a great 2021

Hi Troy!

It’s fantastic to hear this – we are very happy knowing that we have such a long-lasting user base and above all, as in your case, that you find in Lobo a modern and useful tool to share your work online.

We have really nice plans for the theme within the next coming months (and years).

Many thanks! :)

cheers to a great 2021
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