Hello Balin,

First and foremost, thank you for reaching out. I’m sorry to hear about the issues you’re encountering with your website.

I’ve conducted tests using a 1920×1080 video and can confirm it functions as intended. The feature is designed to crop the video (no black-bars) to match the module’s aspect ratio. Please double-check that your theme is properly updated and ensure that no third-party plugins, add-ons, or custom code are interfering with the functionality. This situation may require some troubleshooting on your part, which involves deactivating unrelated plugins or reviewing any custom code you might be using.

I hope it will be useful!

Best,
Van

Hello Van, Thank you for your kindness. Probably i haven’t explain it well.

Your tutorials talk about 480×480 grid base to achieve the perfect ratio. This being said I’ve done a first test with a 1920×960px (your tutorial rule). This one showed the black bars.

Than I’ve tried the 1920×1080px, the video got cropped and the black bars disappeared. But… (and this is the problem) When I click play the video is pushed down and is off-center in height. The top margin shows larger than the bottom one.

Maybe the automatic crop is aligned to the top of the video and not to the middle.

Thank you once more. Balin.

Hello, Balin.

The weird thing here is that we cannot reproduce this issue on our end. With our development installations, hosted videos work as expected, and we do not encounter this issue.

In this case, I would encourage you to open a support ticket or write to us using the contact form on our profile page here on ThemeForest, so you can share your site with us, and we can assist you more closely.

I hope this will be helpful!

Best regards,
Van

Hey there,

If you’re experiencing any issues with your website, please don’t hesitate to open a support ticket, and we’ll do our best to assist you. Please keep in mind that customizations and site debugging are not included in our support scope.

Cheers!

Hello there!

First of all, I’m sorry the hear that you have found any kind of issue when updating your website. But do not worry, because for sure we can guide you in order to upgrade your site in the best way.

Since your site was pretty outdated it, the first step when updating would require a complete site backup, including the database for you to make sure that no data is lost during the process.

Updating a WordPress site is a pretty straightforward process, but if your site has not been maintained for a while, this process can turn different. For this, after the complete backup, I would encourage you to update your plugins first, one by one to the latest available versions. When you will have your plugins ready and confirm that no errors are happening on your website, you should update the theme and, in last term, you would be updating WordPress to the latest version available, which is WordPress 6.3.1. Notice that the theme should work just fine with this last version, since we have tested it within our latest update cycle.

Basically, the update process order would look like this: Plugins > Theme > WordPress.

In this way, you should not have any problem updating your website, since all the third party involved would properly updated and ready for the latest WordPress version before you update it.

Please, follow these guidelines and let me know how things work on your side.

I hope it will be useful!

Best,
Van

Hey there!

In case that you import the XML again, you will have duplicated pages but your current pages won’t be modified. I would not recommend you to do this because you will have a lot of unnecessary contents on your site to erase after the import.

In case that you could need assistance with this task, please, do not hesitate to open a support ticket or write us using the contact form in our profile page.

Many thanks for reaching out!

Best,
Van

☞   Documentation — Support — Newsletter

Hey there!

In case that you would like to customize these elements, you will need to make this using custom CSS via Appearance > Customize > Additional CSS or your child theme.

For you to handle the titile, you can write a CSS rule like this:

.item-hover .item-title {
   font-size: clamp(16px, 2vw, 24px);
   color: #fff;
}
.item-hover .hvr-subtitle { font-size: clamp(12px, 1.5vw, 18px); }

Also, you can change the hover overlay opacity and color with this other custom CSS rule:

.no-touch .item-hover:hover { background: rgba(255,255,255, 0.75); }

You just need to adjust the different values in order to better fit your needs.

I hope it will help you out!

Best,
HeyThemers Team.

Thank you very much! Can you also tell me about this: “Sorry just one more thing, is it possible to have video in the slider mode? Thank you once again.”

Hey there, Balin.

My apologizes, I totally missed this out.

I’m not sure which slider you are referring to, but videos cannot be added as part of the hero slider nor content sliders, since the theme does not provide support this kind of contents within elements.

I hope it will be useful!

Best,
HeyThemers Team

☞   Documentation — Support — Newsletter

Hey there!

In case that you would like to change this element, you just need to add this custom CSS rule to your custom styles via Appearance > Customize > Additional CSS or your child theme styles:

.no-touch .item-hover:hover { background: rgba(255,255,255, 0.75); }

As you can see, you just need to add the RGB value as part of the tree first values and the fourth value represents the opacity in a value between 0 and 1. So you just need to play with this property and values in order to achieve the results you are looking for.

I hope it will help you out!

Best,
HeyThemers Team.

Hey there, Ryan!

First of all, many thanks for all the details and the troubleshooting you had in order to explain the issue you are facing on. We really appreciate it as it helps us a lot in a proper direction to start reviewing this details you are referring to.

If we can identify the issue in the same way, we’ll provide a fix for it within the next coming theme’s update. In this sense, you will be notified by mail once it will be available.

Many thanks for your feedback!

Best – Van

☞   Documentation — Support — Newsletter

Thank you for the reply Van! Were you by chance able to take a look and see if there is in fact an issue with those image module properties in php 8.1?

We are doing deeper testing with latest WordPress 6.2 release candidate + PHP 8.1 in order to make sure that we provide full compatibility for the next coming WordPress update. You can make sure that we are including this particular issue within the theme update schedule.

Many thanks for reaching out!

Hey there!

First of all, I’m sorry to hear that you are experiencing any kind of issue with your website. So please, do allow me to try to help with it.

As you are pointing to in your message, when some users have updated the theme after skipping many versions from older versions before updating to the latest one available, cache issues use to appear. Sometimes, it is not easy at all to deal with these issues, so I really encourage you to double check that you are properly clearing the different involved caches:

• Server cache. This one is configured to a server level, like Varnish. This is the first one you should make sure that is properly flush.
• Page cache. Normally, this is configured via plugins like W3TotalCache. For this, you should open the plugin’s options and make sure that you are properly clearing your page cache from there.
• Browser’s cache. This cache remains on the browser’s configuration. Always you update your site you should clear your browser cache in order to ensure that you are seeing the latest code version.

With this in mind, I really encourage you to test your site with in incognito mode or even try with a different browser.

After reviewing this and if you still are experiencing related issues, you should review into different areas, for example, reviewing your installed plugins.

Notice that Lobo is PHP 8.1 ready, because of this, you should not have any problem working with your site. In order to confirm this, you just need to install this app locally on your computer and make a quick/clean/fresh new installation where you will install the theme from zero. In this way, you can confirm that the theme works just fine with latest WordPress versions and PHP 8+.

I hope it will help you out!

Best – Van

☞   Documentation — Support — Newsletter

Hey Van,

Thank you very much for the quick response! I will be sure to do more digging on how to empty the server cache and will also try your app install suggestion.

Hey there, Mike!

No theme in the market can guarantee 100% compatibility with all the plugins available, this is near to impossible, more when a theme provides a unique experience as Lobo proposed when released. Because of this, if Lobo would provide a standard WooCommerce grid and layout, Lobo would be another standard WooCommerce theme.

In this sense, unfortunately, we cannot provide custom work for you to integrate your needs with the theme, since this would require custom work and development in order to implement these particular needs from you.

If this is a very important project for you and you would need any further assistance customizing your website, maybe it would be worth trying some platform like Codeable or similar.

I hope it will help you out!

Best – Van

☞   Documentation — Support — Newsletter

I solved the problem. [Using the excellent All-In-One Migration WP plugin, I 1. backed-up my site, 2. deleted it and the underlying WP install, 3. reinstalled WP, 4. reinstalled my site from said backup via said plugin, and now the image modules display properly once again.] Onward!

Hey there, Mike!

If you update the theme from an old version or you have missed some last update, once you will install the latest theme version, you should make sure that you clear your page cache (via plugin) and your browser cache. In this way, you will make sure that your site is rendering the latest code and you will avoid this kind of issue. Clearing caches is very important every time you update your site.

In any case, I’m glad to read that you find a way to handle this detail.

Cheers!

Good to know. Thank you!

Hey there, Simone!

You will find the XML file within the folder ‘04- XML Dummy Content > lobo-import.xml’.

In case you could have any other queries or doubts, just let us know via our dedicated support area.

I hope it will be useful!

Best – Van

☞   Documentation — Support — Newsletter

Thanks so much!

Hey there, Martin.

Lobo is fully functional with PHP 8.0 and you should not have any problem running your website with this server configuration.

Something different is that you were not properly updating Lobo during the time and, alongo other plugins maintenance details, you could generate some kind of broken functionality or piece of code breaking the site when running PHP 8.0. This could happen and this would require a close troubleshooting in order to understand why you are having these results.

With this in mind, you must know that WordPress itself is not 100% supporting PHP8 and PHP 7.x support is not being removed in mid-term, so you should not have any concern about using these versions in case that you cannot properly debug your site in higher versions.

I hope it will be useful!

Best – Van

☞   Documentation — Support — Newsletter

Hey there!

If you have updated your site from a very old version, you will need to make sure that you have properly cleared your browser and page cache in order to avoid mixed results. In the same way, you should make sure that all the update processes with plugins and the theme was correct.

You should not have any problem with this functionality. In this sense, I really encourage you to make a clean/local installation by using this tool. In this way, you can check the theme in a clean installation and this process could help you to identify and troubleshoot any involved issue.

I hope it will help you out!

Best – Van

☞   Documentation — Support — Newsletter

Hi Van, thanks for your replay. 1- I tried to do what you have suggested about the cache but the shortcodes doesen’t works. Do a new and clean installations keep to much time. I found in the thema manual the “Shortcodes by hand”, I’ll follow that solution! 2- I re-created e new page with Tempalte ” ... Module” and I found the solution with the block “last projects” or similar. Thanks.

Hey there, Martin.

After checking your site in the last Firefox version in macOS, we have not found any problem with your site.

In this sense, I would encourage you to check if some of your installed browser extensions could break somehow this functionality. In the same way, I would recommend you to try your site in incognito mode.

Also, it could happen in a very isolated way. Maybe it would be worth trying a different computer/setup in order to ensure that nonthird parties could be involved.

I hope it will be useful!

Best – Van

☞   Documentation — Support — Newsletter

Hey Van, thanks for the heads up. But did you try to open any movie on the side? It still doesn´t work with Firefox but with chrome and Safari etc. This problem apperas on many different computers of freinds/clients etc.

That´s the strange thing. And I found no explanation what to do.

And it definitly worked a couple of months ago perfectly!

I must say I dont use the latest Lobo version because I don´t exactly know how to update and I am afraid, the whole side won´t be able to be reconstrucetd by me easily afterwards … I´m using version 2.6.4

Thanks for your advise in advance!

Hey there, wtfek.

In case you are experiencing some kind of issue with the content builder, double-check your third-party plugins list. If you have any other builder installed, this could generate issues and break the module’s builder.

Also, do make sure that you are running the latest theme version in order to ensure that everything works smoothly with the latest WordPress versions.

Other than that, there is not exist any reason why your website does not render the builder properly or any related issue we are aware of.

In case you could need any further assistance in this sense, do not hesitate to open a support ticket and provide access to your site in order to we can assist you closer. Just keep in mind that if you have not updated your website since years ago, we cannot provide debugging support as part of our support scope.

I hope it will be useful!

Best – Van

Hey there,

Videos will fit the full-width screen size but due to how responsiveness works all these elements will have cropping in order to fit the many different screen sizes, which is an inherent responsive behavior.

Because of this, if your video has subtitles it is possible that this area could crop in some specific screen size. If this subtitle area is important for you, maybe you can consider placing this video element within the content in order to prevent this to happen.

The poster image is needed because of how the many different mobile devices handle these contents, especially with autoplay videos.

Unfortunately, to implement a tool for you to make ‘art-direction’ in order to ‘prevent cropping’ for your videos is something we are not going to implement because it would turn into a very complex option within all the many different options the theme already provides.

Just in case you need to serve different video sizes for different screen sizes while changing the ‘art-direction’, you could implement this with custom and dedicated code for each hero area where you would need to change the video for each screen size.

I hope it will help you out!

Best – Van

☞   Documentation — Support — Newsletter

Hey there!

First of all, many thanks for reaching out and using Lobo in your project. We hope that you will find it useful!

We are not sure about the issue you are referring to, so the best in order to better assist you would be to write us using the contact form in our profile page and we’ll try to get involved with you to better understand this issue you are referring to.

In any case, do not worry because a third-party plugin could report since the most important is how your pages are indexing on search engines in terms of contents. In this sense, all the markup generated by the theme is SEO ready to be properly indexed and crawled.

But as previously said, you just need to write us and we’ll have a look into this issue in order to better understand why this could happen on your particular case.

Best – Van

☞   Documentation — Support — Newsletter

Hey there, Martin.

If you are looking for a way to change the hover regular behavior and to show the portfolio items details on mobile devices and set them ‘always in view’, you can do this just by adding this custom CSS rule to your custom styles via Appearance > Customize > Additional CSS:

@media only screen and (max-width: 480px) {
   .prtfl-item .item-hover { opacity: 1; }
}

This CSS rule should help you to achieve this. Just in case you could need something else or refine this approach into this, do not hesitate to open a support ticket and we’ll try to help with it.

I hope it will help you out!

Best – Van

☞   Documentation — Support — Newsletter

Hey there,

As you can see in other previous comments that I would encourage you to read since many different scenarios could happen when updating from older versions, this could happen when a website has not been updated and maintained for a while. Notice how important these changes at a code level are and how browsers and cache plugins could handle the markup.

Also, possibly, you have also updated a bunch of plugins on this site update from you, and these newly updated add-ons must be considered as well as a point of failure, not to talk about their configuration, for example in terms of features that could collide with the theme. Something you should review is if you have some plugin that handles lazy loading on your site, if you already have a plugin for this purpose, this will conflict with the new option provided by the theme. These are the only reasons because you could experience this scenario.

In this sense as well, I would recommend you to disable all the plugins nonrelated with the theme, clear your site cache, and try from here.

Also, we can’t recommend more to use a staging installation before making any site update. And of course (this is a must always), you should keep a complete site backup in order to prevent issues of any kind when updating your site.

I hope it will help you out!

Best – Van