107 comments found.
I chose logancee-05, but I can’t upload to shopify, and it shows that the upload failed. How can I solve this problem?
Hello, Before uploading the theme you need to extract the folder and choose layout upload, because we have many folders in it or I can help you setup on your site, so pls let me know, or you can talk directly via skype: hoang.nguyenit92 for assistance and faster thanks
hello i don’t see my store the logo in the top header !!
we have installed the theme on Shopify but customization option is not shown on page wise as per documentation
Hello, pls send bug for me via email: email@example.com, or pls talk directly via skype: hoang.nguyenit92 for assisstance and faster, I’ll check it for you. Thanks
Don’t purchase this template guys…no updates and support is dead…nobody is replying to any queries even after opening ticket on their forum…totally disappointed…
Hi, I still support for all client, pls send bug for me via email: firstname.lastname@example.org I’ll check it for you
Hello typostores team! I bought this theme yesterday and there is a few things where I would love to have some support. I tried to create a ticked but seems like your platform isn’t working. Is any other way to get support? Thank you!
yes, pls send for me via email for you can talk directly via skype: hoang.nguyenit92 I’ll check it for you Thanks
Dear typostores team
We bought the design a few weeks ago. While setting it up in our store, we noticed several points where we would need your support.
We already tried to create a ticket via your support site. Unfortunately, it doesn’t work. Is there any other option to send you our questions?
Yes, if you encounter any problem pls send via email: email@example.com I’ll check it for you or you can talk directly via skype: hoang.nguyenit92 for assistance and faster Thanks
Hello i have version 1.5 how can i update to the latest?
I have 1.1 or 1.5
Yes, you if you are use ver 1.1 is good, you don’t need update new ver, because we only update some bug css for site.
Im currently having issues with logancee-10-ver1-5 and my support has expired, thats why i wanted to try and update. Things like images not changing for my products when i select them on product page to view them, and changes i make in the customize section are not transferring over when i edit them and save.
Hello, you can create ticket on my site, or you can talk directly via skype: hoang.nguyenit92 my dev will help you Thanks
The customer support ticket system is non existent. I’ve submitted three tickets with no response.
Is it available for wordpress?
Hello, I bought the theme on the 20th of January and open a ticket the next day because the mega menu is not working. I had no answer to that ticket so I opened another today but still don’t have a number for the ticket or anything (maybe the system is not working?). I really need help with the menu, I cannot activate the template until I have a working menu. Please let me know how I can contact you. Thanks
Hello, I’m sorry for reply later because we are in the Tet holiday. but you can send the problem this via email: firstname.lastname@example.org my dev will check it soon for you. Happy New Year!!! Thanks
Useless support. I had been trying to leave a ticket for support of which i have tried 3 times over month, and i have had no response and now the site gives a 404 error, if they can not fixt their own site how can they fix the ones we have purchased. I will not renew the support until they have fixed the errors with my site
Hello, I’m not sure about this, we have reply all ticket from client, pls check it again, if you still haven’t ticket reply pls let me know, or you can direcly via skype: hoang.nguyenit92 for assitance and faster or you can send it via email for me thanks
how do i contact you via email, as i do not use skype.
Yes, you can send bug for me via email: email@example.com I’ll check help you Thanks
Hi, is that mean i can just install to my Shopify platform. and this theme will come with a builder and all featured components showed in demo as well? thanks
Yes, my theme can install in your shopify flatform, and we can help you setup same my demo, theme this not use the section. Thanks
is the import demo difficult? coz if let say i purchase this theme but you are not able to immediate assist at least i can do myself.
My theme use many layout and each layout you can upload layout in site, it not import in one theme layout, it’s the layout different. you can upload it or we can help you setup it, so you can talk directly via skype: hoang.nguyenit92 for assistance and faster.
There is no apparent way to edit the product page template. I have reached out to the developer via Skype. Waiting on a response.
Nice work, GLWS
i offer to integrate HTML elements of your theme with my builder https://apps.shopify.com/azexo for simplify building of descriptional pages. it will add maximum flexibility of pages creating (with maximum speed) which will have same style of your theme. my app unlimited free forever – monetization will be only based on high-completeness solutions.
you can make it as paid feature of your theme – i can configure separated private app and send you share of income (one time payment or subscription)
integration example: 1. put this file into assets folder of your theme https://azexo.com/shopify/elements_library/azexo.json 2. install my app https://apps.shopify.com/azexo 3. create empty sub-page and click “Edit” button to open builder 4. click on “plus” area – you will see exeample of button element 5. use left/right mouse buttons to customize 6. click ”<>” button of section to see how will be looking HTML in result
builder automatically detect how to customize simple HTML – first version of your integration can be static elements. i can provide more details about how to make settings for your element – you can see examples here http://azexo.com/shopify/shopify-customization-options.js you can find my elements with liquid and with settings
Let me know where I can submit these issues?
There are so many Issues founded in Theme.
1. Demo 8 – Header Social code is not shown after activated
2. Home Slider Navigation icons weren’t load
3. Product Category/Listing : Filter is not working in sidebar from 1024px resolution
4. Product Category/Listing: Grid and Listing Icons are not loading
5. Product Details: Product Image Zoom, display over the sticky menu while page scrolling
6. Product Category/Listing: Listing Products display over on cookies message
7. Cookies message: Didn’t deactivate after the first close.
Hello, thanks for report bug. we will check and update it on demo, you can submit issues in my site, or you can send for me via skype: hoang.nguyenit92 for assistance and faster Thanks
Send me your site url or support ticket url.
yes, my link site support: http://support.typostores.com/
Showing 403 error : http://prntscr.com/ow3x2q
Send me support email id.
yes, my email: firstname.lastname@example.org
Thanks so much!
Thanks so much, Email has been sent. Please look into this and let us know.
Hi I submitted a ticket to be sent via email and no response…. Anyways We’re trying to add the blog in on shopify. There is a post created, it’s visible and published, but it will not display. What is going?
Hello, I have reply your ticket you can check again, or you can talk directly via skype: hoang.nguyenit92 for assistance and faster. my dev will help you. thanks
Please, I have already asked for 2 support tickets and they do not answer me. I need help now!
Hello, when I check my site ticket I don’t see any ticket from you, pls check again. you can send ticketID for me, I’ll check for you. or you can talk directly via skype: hoang.nguyenit92 for assistance and faster. Thanks
how i can motivation in the theme? 1. Home banner change 2. How i change the ’ Home ’ text in the MegaMenu 3. I create MegaMenu Links but i want to display in Products sub links i’m trying add Links, but didn’t showing in the lists
Hello, I have reply via skype, so pls check again. pls don’t worry about this, I’ll help you. Thanks
Hi. I just purchased the theme and I can’t seem to set up my footer the same way as the example on the user guide (4 column with logo on the left)
Hello, you can create ticket on my site, or you can talk directly via skype: hoang.nguyenit92 for assistance and faster. My dev will help you this. Thanks