Their code is pathetic as well as support
58 Reviews
I couldn't install it on shopify as the file was much bigger than supported, I try to get support from the autor but it send me to a page where I coulnd't even open a ticket. Total scam.
Author response
Hello, Before uploading the theme you need to extract the folder and choose layout upload, because we have many folders in it or I’ll help you, you can talk direcly via skype: hoang.nguyenit92 my dev will help you Thanks
Theme is having trouble changing and editing languages, The sections of "Filter (Price, Color, etc), Recent Products" do not work
Little to no customer support, when they have a customer support ticket system. I received no notification it was ever even received. While the theme is efficient, customer support is not.
after some inital setbacks they have been very helpfull and resolved all my issues
Support is non-existant, don't waste your time with it
Author response
Hello,
I don't know for this, but if can pls talk direclty via skype: hoang.nguyenit92 or you can send via email for me, I'll help you faster
Thanks
Shopify is supposed to be user friendly, so a shopify theme should be as well. However, the Logancee theme has a sloppy design when it comes to customization. I am very disappointed with my purchase. For as long as this theme has been around, the back end shouldn't be as sloppy as it is
I installed this theme to a customer about a month ago, the customers are very happy. We had some trouble with some features such as the cookies warning, but the support service was very good and helped us with all the minor issues we encountered.
Nice work, GLWS :)
We have been trying to contact Support for basic assistance but their "support platform" is broken and would not create a ticket. Its literally the only way to communicate with the Developer. No phone #, no emails, no Chat support. We will try again but if we cant get a hold of Support, we will be requesting a refund
Author response
Hello,
I'm not sure why you give me a bad review, we have reply all email form client. my page support is updatting so you can send via email, or you can talk directly via skype: hoang.nguyenit92 for assistance and fater. I'm not sure received any email or message on skype from you. so pls check again. Thanks
Design is beautiful and support is really fast and efficient! Thank you guys for this perfect theme
The template is fabulous, but always adapt it to your business has certain aspects including countries that must be considered, the support team is great.
I recommend mega. Your response time has surprised me and my trade is becoming just what I need.
by magze 4 years ago
The best customer support!
and a really cool theme, we have been very happy with it.
There were a few problems with the theme but the customer support has been fantastic, the author helped every step of the way whenever/wherever possible.
HORRIBLE TO USE AND DOESNT WORK WELL WITH SHOPIFY. THEY WONT GIVE YOU A REFUND DONT BUY
This theme is awesome and incredibly flexible! The support is very, very good, the best I have ever seen for anything on ThemeForest. I highly recommend this theme!
Author response
Thank you so much!
Very helpful with the enquiries about script changes/errors
Author response
Thank you so much!
Not only is this theme awesome but when I had a problem configuring it support logged into my shopify account to fix it. Great support!!
Author response
Thank you so much!
Tell us what you think!
We'd like to ask you a few questions to help improve ThemeForest.