49 comments found.
is there a way to disable the mobile slideout menu on just a certain page? We want to kill all possible navigation on a single page. If we simply hide it, the mobile slideout still appears as you scroll down the mobile page.Thanks!
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much! 
We have used this theme for a while now. We woke up today and found the homepage content completely gone (all other pages are fine). Deleted all plugins no change, the content is just gone. By chance have you ever heard of this? The google web cache snapshot shows all the content but the site does not. Any ideas?
Hello,
Could you make sure you have all the required plugins installed and activated? This may happen if the Goodlayers Core plugin is not active.
If that’s not the issue, please send the site URL and WordPress username-password so we can take a look: https://themeforest.net/user/GoodLayers
Thanks for the reply. We wound up rebuilding the home page from scratch, using the google cached snapshot. So odd that the whole site was intact except for the home page. We did confirm the core was active and current. So bizarre.
Sorry, we haven’t come across this before, so not sure what caused it
Btw, you can use the page revisions feature in WordPress to rollback to a previous version of the page.
The support link is not going through. Sadly, I have bought this theme before noticing this. I’m stucked and in a fix with the installation. The tutorials and guides looks different from this updated wordpress version, what do I do?
Hi,
Sorry for the problem. Can you try to submit ticket again in here?
If still doesn’t work, you can send the message directly via the form in my profile page.
Please also provide site url + wp access so we can help looking into this directly.
Hi
As I have installed the theme on my website everything working fine but there is a new version of Slider Revolution available and it is asking for license key or purchase key to use it so from where should I will get the license key or purchase key of slider revolution.
Kindly let me know
Thanks
Hi,
Regarding the slider code, please check this out : https://goodlayers.ticksy.com/article/15746/
Thanks!,
John GoodLayers Team
I get incomplete data error 2201 whenever I try to save page as template. Also if you get to fix this, where can I find the templates
Hi,
Could you try increasing the max_input_vars variable on the server to 10,000 to fix this.
BTW, could you explain more about “where can I find the templates” ?
I increased it on wp-config but it’s still the same issue
Please provide the page url and wp-admin account back via goodlayers profile page so we can check this out.
https://themeforest.net/user/goodlayersThank you.
Hi, does this theme support RTL languages like arabic? Thanks.
Hi,
First of all, Thanks for your interest
Yes, you can do RTL with this theme but we don’t have the demo content for that.
Hi, we’re using WP Rocket with remove unused CSS. Everything works fine except the mobile menu is broken. Do you know how we would exclude that from WP Rocket remove unused css to keep the mobile menu from breaking?
Hello,
This issue seems to be happening because of js minification. Could you send the site URL and WordPress username-password so we can take a look at the setup? You can send them privately using the form here: https://themeforest.net/user/GoodLayers
Is this theme compatible with Elementor Builder?
Hi,
You may use third party page builder plugin but note that most element in demo site will not show as it must be called by our page builder.. For example, blog layout, portfolio layout, column service, stunning text..
When you use page builder plugin, it will call its own element, layout.
does this theme work with 5.8.1?
Hi,
Yes, it does
hi there, is it possible to have a slideshow on home page? We want to keep form on right but background images to change as a slideshow. thanks
There’s one thing you can try on this is You put the slider item on the top then put 1/1 column at the bottom and put the form in that 1/1 column. Then you try setting the minus top margin of the 1/1 (But you have to carefully set it for mobile view as well.
Try this
Hi. Just noticed today that our website news page is loading blank on the front end but in the backend it has a layout and shows blog posts. Any reason for this?
Never mind. Figured it out
does the theme support WP 5.6? I need to update soon.
Hi,
Yes, this theme should be working fine with WP5.6. There’re no issue reported at the moment.
Hi, I love your theme and I am interested in buying it. But can you please suggest any tracking plugin that is compatible with your theme? Is WPCargo good for this?
Hello,
Sorry, we haven’t tested this particular plugin with our theme. It will most likely work fine though
Let me know if you need us to check any specific feature of the plugin and we can test that on the theme.
Can you please test WPCargo with your theme? I want to add tracking feature and display sender/receiver information along with delivery status upon inquiry. Thank you
Sure, I have tested this and it works fine, same as their demo page: https://wpcargo.com/demo/wpcargo-standard/
I am struggling to find where to add the favicon. Help please and thank you
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Does the theme work with WP 5.5?
Yes, you can update WP to 5.5 but make sure that all plugins are compatible as well.
Hi there,
Could you kindly let me know the following:
a) Does this theme provide the ability to track items – does it require compatibility with any particular plugin or purchase of another plugin?
b) Does this theme provide the ability to get an instant quote/quote calculator? ( I am not looking for a form that sends to an email, but an actual calculator)
c) Is it possible to access the documentation for this, so I can see how easy it is to install?
d) Does this theme come with video tutorials?
e) What time zone is your customer services based in ? GMT + ?
Thanks and Kind Regards
Ozzy
Hello,
a. b. Sorry, there’s no built-in option for these. You will need to use an external plugin.
c. You can find the documentation here: http://demo.goodlayers.com/document/logisco
d. Yes, you can find them in the docs in above link.
e. We are a team from multiple time zones, so the times may differ. Your queries will be answered within 12-14 hrs though.
Hello, are you planing to make this theme Gutenberg optimized?
Hi,
Actually, it’s optimized for Gutenberg already but note that only for blog(post) and page content, not for custom post type such as portfolio.
Thanks for your interest by the way
Questions before buying, previously I had bought several themes made by goodlayers. this time I intend to buy the logisco theme with my client account.
Can I develop a tracking form to retrieve API data? and whether can I get rid of the shopping cart feature, I don’t need it right now.
Hi,
1. The tracking from in the demo in only static html form. You need to customize it by yourself if you need to retrieve API data.
2. Yes, you if you disable Woocommerce, the shop cart will disappear.
Thanks for your interest by the way
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
hey, is there a possibility to track deliveries in your website, i wanna purchase it but i wanna make sure you have it, we just started with a small company for deliveries and we wanna give to our customers a possibility to track their orders in the home page, in order to make things simple.
please answer me asap.
you have got a clean theme, but tracking feature is needed.
Hi,
First of all, Thanks for your interest
Unfortunately, there’s no such a system built-in here. You may have to use third party system for that.
Hi pre sale question I need to know if your theme support RTL
Hi,
First of all, Thanks for your interest
Yep, it does but if you find any element that won’t work with RTL, kindly let us know. We will help fixing them.
Hi. I see there’s an update today. Do you have a changelog? The link on the item page is not clickable.
Sure here you are : https://support.goodlayers.com/document/changelog-logisco/
