2792 comments found.
2763 Hello, I put the post per page for home as 6 but it’s not 6..
Please advise: http://thecityvault.com/ http://puu.sh/6Vf1C.jpg
I’ve sent in the information. 2763 Also, we’re finding that the slider is not rotating and youtube videos aren’t playing for some. Please advise.
This in reference to the post by helenlee89
Hi there!
Please try to de-activate some of your plugins and let me know if it helped.
Thanks and cheers! 
—freshface
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We already tried this. It did not help. Please help soon. The slider not rotating is a huge issue.
Hi there!
I would recommend you to upgrade to the latest 5.0 version, which should solve all your problems.
Thanks and cheers!
—freshface
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How do I update the theme without losing any data
Hi – I updated the theme, STILL I do NOT get 6 posts per page. PLEASE fix this. This bug has been going
Hi there!
I logged into your account and I was able to change the posts per page without any problems. Now is the option located in Site Preferences -> Posts per page.
Thanks and cheers!
—freshface
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Hello;
Thanks for taking the time out to tackle my issue. I have thoroughly enjoyed using the London Creative theme recently. It is clean and super easy to use. Thanks for that. I took over the use of it through a client of mine as of late, and have noticed that after updating to the most recent version of WordPress, the freshSlider feature has stopped working. Please advise as to what I should do. I noticed that the current version of LCP should be 5.2, however after updating all plugins, widgets, apps, etc., I see that it states I am currently using V4.2 and that it is the current version, with no option to update. I have since troubleshot by activating and deactivating plugins and widgets, but to no avail. I have already submitted my login info, I was given number 2782. Please let me know if you need anything else. Thanks in advance for your time.
Hi there!
Could you please post this question through the account which has been used for purchasing our theme ?
Thanks and cheers!
—freshface
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I guess that poses a problem. The theme was purchased by my client, but through someone else before I took over their WP account and that person has not been cooperative in giving me theme account access. Is there anything I can do, or am I stuck?
Hi there!
I’m sorry for any inconveniences, but we only provide support directly to the accounts who purchased our theme.
Thanks and cheers!
—freshface
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Hello, I am going crazy trying to figure out why my slider images appear much larger than the uploaded size of: 920×350 If you look at my site: http://www.paulalexandro.com you will see that the images are much taller than 350… Why is that? I would truly appreciate your help. All the best! Paul.
Hi there!
Please send me your WP login and I’ll take a look.
Thanks and cheers!
—freshface
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Thank you, I just sent you the login info in private and generated ticket number #2810
Any news?
I am truly frustrated, can someone please help. I sent my login info and received ticket number 2810
Hi there!
I was investigating your website. Could you please upload images of dimension 920×470 ?
Thanks and cheers!
—freshface
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No, that is not correct! Your demo site shows the slider with images 920×350. Your templates are exactly that size and I created images for that size. I would not have purchased your theme if the images were so big, it takes away the theme’s elegance. Can you please make the slider respect the original image size that is on your demo? It should be 920×350. Thanks.
Hi there!
Ahh sorry much, I just realised that there are 2 sliders. One of them supports the 350 height ( LCP ) and the other one the 470 heigth ( freshcubes )
Thanks and cheers!
—FRESHFACE
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Ok, so how do I activate the 350 height slider?? That’s the one I want, thanks.
BTW, I have set at the “default” slider, not the freshcubes. I don’t understand why it is not displaying at 350 height?
Can you please enter my site and make it work at the 350 height? I would truly appreciate it! Thanks again!
I fixed it!!! The “freshcubes” slider option displays images in 350 height! The default slider seems to go with 450… I just changed it and it finally works the way I want!
Just want to add that I prefer the dissolve slider transition, so I suggest having both options in your next update 
Hi there, I’m hoping you can help with an issue I’m currently having.
I’ve literally just purchased this theme today and attempted to install it on a fresh Wordpress installation. Upon Wordpress telling me the theme has successfully installed – my wordpress simply breaks.
By breaks I mean – after the theme has installed, my wordpress becomes inaccessible. I cannot even view the ‘live preview’. No messages, no notifications – just a blank page even when trying to access wp-admin.
Any thoughts? The only cure I have found is to delete the theme from my wp-content file.
Kind Regards,
As an additional note – I have of course tried downgrading to WP 3.7, but this has not provided any optimal results and I am still suffering the exact same issue as mentioned above.
I can of course provide you with FTP access for you to take a look if you would like. This is however, slightly urgent as it is for a client.
and as a final note – I’m unable to get to or access this ‘FreshPanel’ you have mentioned previously – as I literally cannot access /wp-admin which is where I believe it is situated?
Hello once again. Apologies for the spam messages. I have also just used your FTP/Username service with which I have explained the issue further in the hopes you can assist remotely too!
Ticket 2853
Hi there!
I just fixed it. Sorry for any inconveniences.
Thanks and cheers!
—FRESHFACE
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Hi Fresh,
I must thank you very, VERY much for your time. All is fixed. I hope it wasn’t something too obvious that I missed.
Your customer service is outstanding and people like myself truly appreciate the effort you go to, to help fix all these issues.
10/10
Kind Regards
Hi there!
I’m really happy that I was able to help
Thanks and cheers!
—FRESHFACE
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2859 was unable to upload the theme to my godaddy account due to zip file size.
Hi there!
Most probably you are uploading the wrong file – whole package. You should unzip this package, and there is located the .ZIP file containing only theme. If you are still experiencing problems, you could upload it via FTP directly ( unzipped ).
Thanks and cheers!
—FRESHFACE
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Hi, I’m using this theme and I’m facing a new problem trying to create a galery page : I select several images from my library toe create the page. The images are well displayed but if I try to enlarge one by clicking on it I have the following message: “Image cannot be loaede. Make sure the path is correct and the image exist” See there : http://www.sampad.fr/portfolio
thanks in advance Sam
Hi there!
We never seen this kind of issue before. Could you please send me your WP login ? I’ll do my best to fix it asap.
Thanks and cheers!
—FRESHFACE
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Hi there, it’s done: ticket 2893
To be precise, the problem seems to be only when I use the “gallery” tag in Wordpress 3.8.1
Hi there!
You created the gallery via Wordpress Gallery Shortcode.
You have to create it by selecting the Page Template Gallery, and then uploading photos directly to your post.
This way everything will be working. If you struggle with that, please take a look at our step-by-step documentation, there is this process explained.
Thanks and cheers!
—FRESHFACE
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Hello, i have problem with the script timthumb.php my picture for example weight 120ko and with the script result to more 450ko per picture so it’s very very bad how can i disable this script and leave the slider working without timthumb.php ??
thanks
Hi there!
If you re-download the latest version from themeforest, you’ll have our Freshizer image resizing script implemented, so you’ll avoid this problem. Also please note that you’ll have to do your featured images and sliders again.
Thanks and cheers!
—FRESHFACE
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Freshizer script has made all of my images HUGE. Can’t figure out why.
Anyone experience this. My sites down until I can find a fix.
Hi there!
I’m sorry for any inconveniences, but disabling the freshizer is not possible. Could you please send me your WP login and I’ll take a look and do my best to fix the problem asap ?
Thanks and cheers!
—FRESHFACE
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Ticket Number 2913
Also, I notice this bit of code ”$fprinter->mainImage(560);” which seems to be driving the image width. Is there a value I can put in there to honor the original size? Thanks!
I think I figured it out and of course its simple! If I just change that value to what I want then the image will be that size! but I would still like to reference the original image and not the image from freshizer.
Issue solved!!
Hi there!
I’m really happy to hear that. Feel free to contact us in case of any questions or problems.
Thanks and cheers!
—FRESHFACE
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Does anyone know how to disable “freshizer”. It has taken over my blog and I would like to reference my images normally. Thanks!
Hi there!
I’m sorry for any inconveniences, but disabling the freshizer is not possible. Could you please send me your WP login and I’ll take a look and do my best to fix the problem asap ?
Thanks and cheers!
—FRESHFACE
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Hello Freshface, my site is facing some problems and the images from the Slider and some other, are not appearing in the site.
Please check: http://jamesbondbrasil.com/
It seems like a timthumb error. Can you PLEASE, help me?
http://jamesbondbrasil.com/wp-content/themes/londoncreative/scripts/timthumb.php?src=http://jamesbondbrasil.com/wp-content/uploads/2014/04/jbbr_news_100414.jpg&w=560&zc=1&h=170Many thanks in advance.
Hey Fresh, I’ve manage to fix the issue. I simply renamed the CACHE folder. oO
Hi there!
I’m really happy to hear that. Feel free to contact us in case of any questions or problems.
Thanks and cheers!
—FRESHFACE
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Hi there
Please help slider not working
http://www.esf-academy.com/new/Sent logins ticket no 2926
Thanks
Hi there!
I will need your WP login, please use the tools located in my signature.
Thanks and cheers!
—FRESHFACE
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sent logins ticket no :2926
Hi there!
It looks like one of your plugin uses old jQuery and there is a problem.
I activated one of your plugin “jQuery Updater” and everything works now.
Thanks and cheers!
—FRESHFACE
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Slider not working in front end
I am getting problems with admin not able to login and getting below error message
Fatal error: Class ‘fSLiderManagerSliderObject’ not found in /home/esfacad/public_html/wp-content/themes/lcp/framework/backend/slidermanager/data-view.php on line 91
Please hlep
Hi this is just for your information
i copied everything from http://www.esf-academy.com/new/ to http://www.esf-academy.com but slider and admin having the problems please help
Sent logins ticket no 2926
hi please ignore everything i fixed it myself
Hi there!
Sorry for any inconvenience, I’m really happy to hear that. Feel free to contact us in case of any questions or problems.
Thanks and cheers!
—FRESHFACE
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Any chance for an update to make this theme responsive? I would buy it!
Hi there!
Thank you very much for your question. In current situation we tested it on many mobile devices and it’s simply performing well. So we are not planning any responsive updates.
Thanks and cheers!
—FRESHFACE
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Hi there,
I never tried it before mais it seems that the search box isn’t working for my website, could you have a look ?
http://www.sampad.frThanks in advance Sam
Hi there!
Please send me your WP and FTP login. I’ll do my best to fix it asap.
Thanks and cheers!
—FRESHFACE
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Login sent: ticket number 2957 Thanks in advance !
Hi there!
Please include also your FTP login.
Thanks and cheers!
—FRESHFACE
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FTP login sent (ticket 2959), Thanks !
Hi there!
I checked your site and you are using the old version. Is there a chance that you could update to the latest version ? I think this would solve most of your problems.
Thanks and cheers!
—FRESHFACE
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That means that I have to pay for it again, right ? I will think about it, Thanks !
Hi there!
No, the updates are free of charge Simply re-download the latest theme files from “ThemeForest.net -> My Account -> Downloads”.
Please make sure you read the changelog before updating as there might be some important information:
http://prev.freshface.net/file/rw2/wp/wp-content/themes/rockwell/changelog.txtThanks and cheers!
—FRESHFACE
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Hi there, I finally move to the new version, it seems that the search box is working only with portfolio posts, not with pages, is it normal ? Thanks in advance
Hi there!
I’m sorry for any inconveniences, could you please send me your WP login? I’ll take a look.
Thanks and cheers!
—FRESHFACE
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Login sent, ticket number 3231. Thanks !
Can you have a look at my problem ? Thanks in advance
Hi there!
I checked your website and the search is working normally. Could you be please a little more descriptive about your problems?
Thanks and cheers!
—FRESHFACE
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Hello, like I said previously, the search is working but it is finding results only in the articles, not in the pages, is it normal ? Thanks in advance
Hi there!
Ah sorry now I get it. Yes, this is natural behaviour, we removed the pages from the search.
Thanks and cheers!
—FRESHFACE
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Thanks, is there a way to include the pages in the search ?
I’ve changed the change_posts_per_page function and changed the following line: if( empty( $currentPostTypes ) ) { $query->set(‘post_type’, array(‘post’, ‘portfolio’‘)); }
by
if( empty( $currentPostTypes ) ) { $query->set(‘post_type’, array(‘post’, ‘portfolio’,’page’)); }
It seems to work, do you think of potential negative effect on the theme ? Thanks in advance
Hi there!
I’m really glad you solved it out. It should be ok this way, don’t worry, and very good job
Thanks and cheers!
—FRESHFACE
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Hi,
I’m have version 4.1 installed on wordpress 3.8.3. The problem I have is that I can’t change my gallery pages anymore. It’s been like this quite a while now. If I upload an image, it will be added to the gallery but I can’t remove it or change position or anything.
Hi there!
Could you please send me your WP login ? I’ll take a look.
Thanks and cheers!
—FRESHFACE
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2966
Hi there!
I wasn’t able to log in- there is some kind of authentification.
Thanks and cheers!
—FRESHFACE
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2992. Sorry, I was out of the office for a week. Check and resend you the log in details.
Hi Freshface, Haven’t heard from you. Can you please help? I resend you the inlog details again
Hi there!
I’m really sorry for the delay, we forgot to handle your ticket. Could you please re-send me your credentials ? They are automatically deleted after 14 days, due to security reasons.
Thanks and cheers!
—FRESHFACE
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Oke. I resend you the credentials yesterday. Wil do it again
I resend you the credentials yesterday. Just did it again under 3091
Hi there!
I just checked it and it works, but its a little bit different:
1.) Click the “Add Media” button, then lightbox with gallery appears
2.) There is selectbox, now saying “All media items” -> switch to “Uploaded to this page”
3.) Order your gallery by drag&drop and deleting here
Thanks and cheers!
—FRESHFACE
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Hi,
Did the new version of Wordpress break this theme? Earlier this week, I started having problems with it – started giving me error syntax. I had the previous version of this theme. I tried to update to the latest version, and the whole thing is screwy – won’t even install properly. Any insight?
Hi there!
I’m really sorry for any inconveniences, please send me your WP and FTP login, I’ll do my best to fix it asap.
Thanks and cheers!
—FRESHFACE
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Hi, thanks for your prompt reply. I believe the problem was on the server side. It should be fixed, but I’ll report back if any problems. Thanks again!
Hi there!
I’m really happy to hear that. Feel free to contact us in case of any questions or problems.
Thanks and cheers!
—FRESHFACE
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Hi,
I’v set up a new installation of your theme, previously I worked on 4.x version, and updated it to newest. And my problem is with a post and setting a feature image to each posts. I wish that the featured image shows on main page – newsite.trzask.pl, but it doesn’t. I’v set up a featured_image_height, featured_image_type and featured_image_video_link for each post, but it doesn’t showu up on main page…
Can you explain me how do set it up ?
Hi there!
I’m sorry for any inconveniences, please send me your WP login and I’ll take a look more closely.
Thanks and cheers!
—FRESHFACE
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3035
Hi there!
I just tested it and it’s working for me. You just have to set a featured image (ikona wpisu) for each post.
Thanks and cheers!
—FRESHFACE
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That’s right, but there also is an option in “Post Feature Image Type” -> Set a Fixed Image Height. So I try to set it for exlample to 150px, and it doesn’t work. It always shows image with full height so I have to crop that image, upload it again and set a new one. I would like to just type a proper image height.
Hi there!
I’m sorry for any inconveniences, I just added it to the task list and will be fixed in next update.
Thanks and cheers!
—FRESHFACE
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First off great theme! I ran a search for seeing if it was possible to add an “author line, and possibly their gravatar” under each post title, and noticed that in the past you just needed an FTP and WP login to get this done.
If this is still possible I would greatly appreciate it! Thank you!
Hi there!
Unfortunately that would be a customization we can’t offer under the free support but you should be able to do it on your own if you google something like “wordpress author box tutorial” or if you try some premade “author box” plugin. In both cases it will require some CSS styling to match nicely with the theme.
Let me know if there is anything else we can help you with
Thanks and cheers!
—FRESHFACE
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Had the theme 9 hours and loving it! On the home page, I am trying to get rid of the portfolios, and put 3 widget images that are links. So far I have got the images in a widget there but they will not go next to each other, only on top of each other. Is there any way around this? Thank you!
Hi there!
Try setting:
float: left;
on the images via CSS. It can be more complicated but I would need to see your website in order to be more specific than that.
Thanks and cheers!
—FRESHFACE
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Hello, mine is www.cityofgrace.at, and I’m trying to get the 3 link images like on here: http://audaciouschurch.com/
Hi there!
I am sorry but I do not see any 3 images on your home page that one would want to link elsewhere. Can you please be a little more specific?
Thanks and cheers!
—FRESHFACE
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Hello, I deleted them for the time being as they weren’t doing what I wanted. I am trying to put 3 images under the slider on www.cityofgrace.at, like the 3 that are on www.audaciouschurch.com. Do you know how I would do it? Thank you
Hi there!
Open londoncreative/footer.php file and paste this code on line 16 (right above the div id footer):
<div class="secondary" id="Footer Sidebar"> <div id="footer-sidebar1"> <div class="widget"><a title="This week at !Audacious Church" class="widget_sp_image-image-link" target="_self" href="http://audaciouschurch.com/this-week/"><img width="300" height="200" src="http://audaciouschurch.com/wp-content/uploads/2014/05/Calendar.jpg" style="max-width: 100%;" class="attachment-full" alt="This week at !Audacious Church" /></a></div></div> <div id="footer-sidebar2"> <div class="widget"><a title="Special Events at !Audacious Church" class="widget_sp_image-image-link" target="_self" href="http://audaciouschurch.com/special-events/"><img width="300" height="200" src="http://audaciouschurch.com/wp-content/uploads/2014/05/special-events.jpg" style="max-width: 100%;" class="attachment-full" alt="Special Events at !Audacious Church" /></a></div></div> <div id="footer-sidebar3"> <div class="widget"><a title="!Audacious Church podcasts" class="widget_sp_image-image-link" target="_blank" href="https://itunes.apple.com/gb/podcast/!audacious-church-manchester/id483369340"><img width="300" height="200" src="http://audaciouschurch.com/wp-content/uploads/2014/05/podcast.jpg" style="max-width: 100%;" class="attachment-full" alt="!Audacious Church podcasts" /></a></div></div> <div class="clear" /> </div>
Hope this helps.
Thanks and cheers!
—FRESHFACE
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Thank you!
One more question.. how do I change the little icon image on the 2 message buttons? Thank you
Hi there!
You can change these 2 images in theme files:
gfx/people_icon.png
gfx/camera_icon.png
Thanks and cheers!
—FRESHFACE
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Hi FRESHFACE,
I purchased LCP a while back and just recently encountered some issues.
Seems the .css stops halfway down one of the pages on the site. How do I fix this??
Link: http://ottawabuskerfestival.com/category/performer/
Thanks for the great theme.
Hi there!
Most probably there is somewhere not properly closed this tag:
I guess it could be in the post Poet Colorado, or the Johnatan Burns – Baltimore, because there is the edge.
It might also be caused by one of your plugins, but most probably you didn’t closed the div properly in the posts.
Thanks and cheers!
—FRESHFACE
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Where would I find out what is the minimum version of the London Creative theme which is compatible with the latest version of Wordpress? Or some form of a compatibility matrix?
I just took over a site using this theme (still trying to figure out who has the purchasing account here) and it has LC+ v4.3 and wanted to update to the latest version of WordPresss (3.9.1). Any idea if I’ll run into problems?
Hi there!
The latest version of LCP (5.0) should be ok with WP 3.9 and run without any problems.
Thanks and cheers!
—FRESHFACE
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