239 comments found.
Hi, is there a way to move comment box on post close after post content?
Welcome back to us.
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/look-a-fashion-beauty-news-magazine-blog-wordpress-theme/18769520/support
Thanks!
Hello,
I wanted to add my Telegram channel as the Custom Site Social Profile. I entered Custom Social URL and Custom Social Name and fa-telegram under the Custom Social Icon setting. As a result, the icon appears blank. If fact, all 41 new icons from Font Awesome 4.7 don’t load, the others work fine.
Could you please kindly advise how I can add my Telegram channel among other social media on my website correctly?
Thanks.
Hello,
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/look-a-fashion-beauty-news-magazine-blog-wordpress-theme/18769520/support
Hi, I really like your theme. I wanted to buy it until I read the comment that stated the theme does not support the feature of a View Cart button or widget anywhere except for the link under Shop. If someone adds an item to the shopping cart and then goes off to read a blog post, I want a View Cart link prominently displayed so they do not forget the item they wanted to purchase. Is this a widget that you can create and add to the theme? It is very important to have a View Cart button appear once items have been added to the shopping cart. Thank you for your time.
Hi,
Thank you for your interest in this theme.
We will be happy to assist in this matter if you purchase this theme.
Feel free to contact us if you have any other questions.
no new update? redux frameworks need to be update
Hi,
Thank you for your interest in this theme.
We use a custom version of Redux. And our support team is always ready to help the customers if they have any issues with the theme.
Also, you can install and active this plugin if you would like to use the latest version. The theme will automatically load this plugin if it found.
Is this theme actively supported?
Hi,
When you purchase this theme, you have 6 months of premium support. You can buy the extended support to get 12 months of support.
Our support team will reply and help you within 24 hours and 7 days/week.
Regards,
Hi,
I love this theme, but I want to know if you will continue to update it. I see the last one was on October 2021. Please also let me know if I can safely upgrade to the last version of wordpress available. Thank you!
Hi,
Thank you for your kind feedback.
At this moment, We haven’t seen any issue in WP 5.8.
If you have any issue, please contact our support team, we will be happy to assist you.
Also, we will release a new update with some new features soon.
Regards,
Hello. I have a question. When I change the editor to ruby composer, how can I go back to the simple editor?
Hi,
We recommend you to create a new page for the standard page content. If not, you can use HTML/shortcode block to add your raw HTML content in the page built with ruby composer.
If this doesn’t what you are looking for. please contact our support team here:https://themeforest.net/item/look-a-fashion-beauty-news-magazine-blog-wordpress-theme/18769520/support
Then be more specific your issue. Our support team will gladly assist you.
Regards,
Hi May I ask how to freeze the navigation bar when I scroll the page? Because the navigation bar will be disappear when I scroll down the page. But scroll up is OK.
Mobile view: How can I freeze the header even in scroll up or down the page.
Thanks
Hi,
Thank you for purchasing this theme.
You can turn off the smart sticky to make the navigation always stick in Navigation settings of the Theme Option. Please contact us via the support URL:
https://themeforest.net/item/look-a-fashion-beauty-news-magazine-blog-wordpress-theme/18769520/support/
So our support team can assist you.
Regards,
Hoping you can answer this…does the theme have the ability to add a widget or plugin to add a promo box like this demo video? https://www.youtube.com/watch?v=jvFbAYAVQlo
Hi,
Welcome back!
Yes, this is possible. You can follow the video instructions to add it into your website.
Feel free contact us via the support tab if you have any questions.
Regards,
We’ve already tried contacting you via your support link 4 days ago and never received a reply. Is this theme still being actively developed?
The documentation provided in your theme for connecting the Facebook and Instagram API’s and like counts is out of date and no longer works. Links in your help documentation such as http://instagram.themeruby.com/ just go to 404 pages.
We have managed to configure everything ourselves, except for the Instagram ‘like’ count. The widget appears to be using the old v1 Instagram API (which has been depreciated for over a year) rather than the newer Instagram Open Graph API.
Can you please advise how to configure the Instagram access token key for the sidebar widget named “[SIDEBAR] – Social Counter”?
Thank you.
Hi,
Thank you for your purchasing this theme.
Our support team replied to you 4 days ago. However, it seems that something was wrong with your mailbox. The email couldn’t deliver to your mailbox.
We also send a message to another your email. Have you received it?
If not, Could you please use Gmail and contact us directly via this email:themeruby@gmail.com
Our team will gladly assist you.
Regards,
Is there a way to offset the latest posts on the front page? The top featured carousel is showing my latest posts (which is fine) but then they show up again on the list of blog posts under it. I’d like the bottom posts to skip the ones on the featured carousel (like the Fashion demo does)
Hi,
Welcome back.
If you are using the page builder, The offset is supported in the block settings.
If not, you just simple that navigate to Theme Options > General Options > Unique post then turn it on.
Regards,
Glad to be back 
I’ve tried that but it doesn’t seem to affect the main page. My main page is my blog posts, like the Fashion demo…does it need to be built like a static page instead?
oh, disregard. I’ve figured it out One more question, if you don’t mind. I see the shortcode examples on the demo but can’t find them in the documentation. Is there a list of the shortcodes somewhere?
Hi,
Great, thank you for your update.
Regarding the shortcode question, Please contact our support team here:
https://themeforest.net/item/look-a-fashion-beauty-news-magazine-blog-wordpress-theme/18769520/support
And then share the shortcode text you see, Our support team will gladly assist you.
Regards,
hi can anyone help me, i have send a email to the author 2 days ago, but there is no reply from the author.
my contact page when i share on whatsapp or facebook, i can see there is some script text show on the sharing.
https://www.linkpicture.com/q/Screenshot-2021-07-30-at-4.03.30-PM.pngplease help, how to resolve.
Hi,
It seems that something was wrong with your mailbox. We have replied 2 emails to you via the email: quek*@yahoo.com.sg when we received a few days ago.
Could you please recheck your emails again or use another email and then contact us via this email : themeruby@gmail.com
Fromthere, please provide us your site login credentials so we can check and assist you.
Regards,
Hi,
We hope you see our response and looking forward to hearing your feedback.
Regards,
hi Theme ruby, sadly we didnt received any reply, and we even check the junk mail, we even send a email to themeruby@gmail.com two days also. Did your side received it, this is really urgent.
Hi,
We sent replied each your emails.
Could you please use another email as Gmail to contact us? To ensure you receive our emails and we can assist you.
Regards,
We have also replied your iCloud email. We you will see it.
Regards,
Hi,
If you still haven’t received our email. Please directly send the site login credentials via the support URL, so our support team can access to the website and check to fix the issue for you.
Regards,
may i have your support URL please.
Hi,
Please send the site login credentials via the support tab:
https://themeforest.net/item/look-a-fashion-beauty-news-magazine-blog-wordpress-theme/18769520/support/
Or directly via our email: themeruby@gmail.com
Regards,
hi can anyone help me, i have send a email to the author 2 days ago, but there is no reply from the author.
my contact page when i share on whatsapp or facebook, i can see there is some script text show on the sharing. please help.
Hi,
Welcome back!
It seems that something was wrong with your mailbox. We have replied 2 emails to you via the email: quek*@yahoo.com.sg when we received a few days ago.
Could you please recheck your emails again or use another email and then contact us via this email : themeruby@gmail.com
Fromthere, please provide us your site login credentials so we can check and assist you.
Regards,
Hi,
For no particular reason, my last video I added to the Video playlist shows a black image and cannot be played.
Yes, the YT video has a thumb, and yes, I’ve set the post as Video.
What could be wrong?
Thanks
Hi,
Welcome back!
Please contact us via the support tab URL and send us the site login credentials and the issue URL. Our support team will look for this issue for you.
Regards,
Is there a trial version license?
Hi,
Thank you for your interest in this theme.
Unfortunately, Envato market doesn’t offer trial version for any theme on the market.
Regards,
Hi,
I would like to purchase this theme. Can I use this in Japanese? I live in Japan and I need to make a website with Japanese.
Thanks!
Hi,
Thank you for your interest in this theme.
Yes, this theme allows you to translate to Japanese. You can use this theme in your language without any problem.
Feel free to contact us if you have any questions.
Regards,
Hi – does this template support Guest Authors or is there a way to integrate a plug in to have it show? Also, is there a way to add in a disclaimer message on every post page?
Thanks!
Hi,
Thank you for your interest in this theme.
1 .Unfortunately, the theme doesn’t support the guess post feature.
2. Yes, this is possible via a widget.
Feel free to contact us if you have any further questions.’
Regards,
Hi,
the theme is very well structured and the options are perfect for quick individualization. I just have one question regarding the category pages: In the category.php there is the line ””echo look_ruby_render_page_header_category( $look_ruby_meta_cat );””. Is it possible just to show the title of the category by changing this? At the moment the category title and the description is showing. Next step is to show the description below the post-listings.
Thanks
Hi,
Thank you for your kind feedback! We really appreciate it.
It seems this can be edit via CSS code. You can contact us via the support URL and explain details your question. Our support team will assist and help you.
https://themeforest.net/item/look-a-fashion-beauty-news-magazine-blog-wordpress-theme/18769520/support/
Thank you very much!
Regards,
Hi,
I just wanna say that this theme is awesome purchased it already and loving how it works but one question I have since version 1.1 where the subtitle added up, this one is a cool feature but sadly I can’t make it show up when I access it via AMP version, any idea?
Thanks, Freshde
Hi,
Thank you for your kind feedback. We really appreciate it.
This is a customization request. However we can edit the code and help you in this matter.
Please extend the support and contact us via the support URL:
https://themeforest.net/item/look-a-fashion-beauty-news-magazine-blog-wordpress-theme/18769520/support/
Our support team will check and assist you.
Regards,
Hi
There is a sudden problem with the main slider, which is not loading anymore.
And it’s not a plugin conflict, as I disabled them all. Is there a known recently issue with it?
Thanks.
Hi,
Welcome back!
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/look-a-fashion-beauty-news-magazine-blog-wordpress-theme/18769520/support
Our support team will gladly assist you.
Regards,
