This author's response time can be up to 2 business days.
the theme is very slow accordingly it is slow on the sites please optimize the theme in terms of speed and seo
Hi, can you tell me please how can I invert portfolio arrows, so that “Left” goes to “previous” and “Right” goes to “next”?
I have Phlox Pro Theme v.5.7.6 installed on my Word Press website. On the WP dashboard page the plugin indicates that updates are available for Phlox Pro and Phlox Pro Tools plugins. When I click on the Install Plugins button the update starts but it encounters an error. I get this error message “Unsuccessful download. Invalid URL has been entered.”
Has anyone encountered this error?
If so what are my options to fix it?
If that did not help, please submit a ticket at our help center. Our support agents will assist you.
The requested URL was not found on this server.
Apache/2.4.52 (Ubuntu) OpenSSL/3.0.2 Server at phlox.pro Port 80
We have double-checked the servers and everything is working perfect. The problem must be from your end. Please check your server connection and more specifically check for any connectivity issue to our main URL phlox.pro.
Please submit a ticket at our help center if you need more assistance.
On the http://kdnq2433.odns.fr/contact/ page of my site, the icon from the Elementor Simple SVG block is not displayed anymore even though I did not make any changes.
The 2 other blocks work in the other columns.
I checked the code in the block and it is identical.
Can you please help me?
Please note that the best place for resolving this kind of issues is our help center. Simply submit a ticket and our support agents will assists you.
Thank you for your feedback.
Yes, unfortunately my license has expired and I do not wish to renew it.
Can you please help me to solve this problem?
I thought of deactivating some extensions to see if it fixes the problem but the fact that the 2 other icons work even though they have the same configuration as the first one, makes me eliminate this track.
Thank you for your feedback,
Hi there, I just upgraded my theme (only one version) and my site is broken due to a plugin not updating – the plugin is: Element Pack Pro Can you tell me how to update this plugin please?
I have uploaded a backup until updating doesn’t break the site.
We can check the error logs for exact error messages. Please contact our help center as before. We will check your website and see what`s going on.
On my site: http://kdnq2433.odns.fr/, I have to deactivate the Phlox Pro Tools extension (auxin-pro-tools) for the Elementor editor to work.
When I reactivate Phlox Pro Tools, it is impossible to access the list of Elementor blocks on the left, the banner remains grayed and inaccessible.
Have you ever noticed this problem? Will a fix be proposed?
It could a memory problem or something like that. But anyway we can confirm that under normal circumstances, Phlox theme and the Phlox plugins are completely compatible with the Elemetnor.
Please contact us at our help center. Our supports agents can troubleshoot your problem.
Can I enable the automatic updates. for your theme and included plugins? even the ones from other vendors?
The updates for the premium bundled plugins are handled through Phlox dashboard. The automatic update from WordPress does not work in this case. So we do have auto update in Phlox dashboard which we recommend using that
Hi I’m trying to install the webified.com/phlox theme but it keeps saying styles.css file is missing?????
Hi, all advanced image widget are not displaying images, however when I use the default Elementor image widget, images are showing.
@averta Please respond to my comment. Also i am trying to import demo content a subsite on multisite, however, it will say import successful, but it won’t stop loading, and when you refresh the page, the demo data imported will have no media, they will just be blank
Please make sure to update the Phlox theme and Phlox plugins to the latest versions and it will be fixed. for the advanced image.
This is the kind of problem that we need to investigate from your website. In most cases there a server configuration that is limiting the demo importer. Please submit a ticket at our help center for this.
On my site: https://grainedesoi.fr/, I updated the Phlox Core Elements extension from version 2.8.3 to version 2.9.22 but the update causes me a blank page on the front.
I went back to the old version and everything works as before.
However, the extension has a security hole and I would like to update it quickly.
How can I do it?
Apparently you did not update your theme and plugins for a very long time. The only thing that can casue a problem in this situation is inconsistency between the theme and the plugins version. You need to make sure that you are updating your theme as well.
Please submit a ticket at our help center for further assistance.
you are welcome
Hi, the newest 2 updates are breaking my website – the file ‘recent-posts-grid-carousel.php’ breaks the site and when renamed all works again.
It is the plugin ‘Phlox Core Elements’ Version 2.9.20 that fails, but if you rename that file in your hosting server it all works again even when that plugin is enabled.
We have released an update that fixes the problem.
Please please note that the main reason of this problem is that your PHP server is lower that 7.4 which is the minimal recommended by the WordPress.
Anyway, please update he theme and plugins and your good to go.
He support: enquiry on your theme, (Digital Shop) but it does not display product attributes: (color or size unlike shop digital theme)
Hi. Happy you like Phlox.
It does show the product attributes.
If your product is a Simple product then the attributes are shown in the Additional Information Tab.
If you want to have the attribute as an option, then you need to change the product to Variable Product.
If you need any other assistance, please contact us at our help center.
Hi, I’m having a issue with Elementor. I can’t open support page (https://prnt.sc/6TuuEXMHzm5p).
When I go to edit a page with Elementor, I can’t edit anything because the loading icon is not removed (https://prnt.sc/SfTMy1lsYGkS). I tried in Firefox and Chrome.
Generally, there is no conflict between the Phlox and the Elementor. This should be because of a lack of memory problem or a plugin conflict. I`m sure there are errors on your browser console and your WordPress debug report.
Anyway, please try to reach us at Phlox support page and we will help you with your website and premium support access issues.
Ok, that was a memory limit problem. Now its solved! Thanks!
you are welcome
Is there any way to change the order of the products before and after within each product page?
I`m not sure where exactly you are talking about.
If you mean the Related Product section, the Woocommerce has an option to choose specific related products.
If you need assistance with something else, please contact us at our help center.
Hi team. I want to check if I have to implement some code to get running the sticky header features from Elementor Pro + Motion effects or plugins like Sticky Header Elementor Effects. Using Pholx theme, features like effects offset (Elementor Pro) shrink logo, shrink header, change colour (S.H.E.F.) , or scale down (Elementor Pro), are not working at all. I’ve tried to activate/deactivate the sticky header option from Appearance/Header, but is not working using Phlox theme. Any guidance will be highly appreciated. Thanks in advance! Regards.
This need more details and the best thing to do is to submit a ticket at our help center.
Our support agents will assist you.
Theme is very nice , we are happy to working with . I have only one comment and suggestion – why there are no place where can be seen all design Elements ca be used. We need to open templates by template to seek them
, will be perfect if we can see Checklists , Content Boxes , FAQ Element ,
Menu Element … etc
By the way we are glad you like the Theme, and please note that we are making this better and better
The CORPORATE demo is not imported correctly. It stays on an “Importing media” screen and from there it doesn’t work.
Thank you for reporting this.
We will fix the problem as soon as possible.
probably this coming week
Hello. The problem still persists…we need help please.
Hi, It is ok right now, please try to import it and if you face any issues please submit a ticket about this
I’m testing out the color swatches on (Digital Shop demol), but it’s not working, there’s no dropdown or labels to select from, and attributes appear as tables under (Additional)
We can`t be of much assistance here. Please contact us at Averta help center and submit a ticket. Our support agents will investigate your problem.
Hi Team, I am in need of a small piece of code to make the “aux-toggle-widget-wrapper” to be on open state. Right now by default its closed. Need to click on the toggle to reveal the items, but i would like to show the items by default without click and reveal.
Widget : Product Categories
I am afraid it is beyond our support scope, but please contact our help center if they can help you with a small piece of code, they will help you
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
This item is licensed 100% GPL.
Price is in US dollars and excludes tax
Power Elite Author
Millions of creative assets, unlimited downloads.
One low cost subscription. Cancel any time.
Effortless design and video. Made online by you.
Smart templates ready for any skill level.
We'd like to ask you a few questions to help improve ThemeForest.