When I click a portfolio photo of related projects on mobile browser, there is no response (not go to target portfolio page). But, it works fine in normal browser.
How do I fix this?
I know I have to ask this on the support forum, but I forgot my password. I have request a new one, but I don’t recieve any mail. That’s why I did a new register, but again, no confirmation mail. Please help!
As we mentioned in profile page, unfortunately, we no longer offer direct support for Lotus theme.
Will you make a new version for WordPress 4.6 or is it OK with the last version of May ?
The current version of Master Slider is fully compatible with WordPress 4.6.
This theme is totally broken. If I try to update a page – the entire page if made in their “smart page builder” wipes it out when you hit save.
Not just the update you made – I mean the entire page in the smart page builder is GONE.
They no longer support this item because it’s a nightmare.
You can’t even upload an image in many features of the smart page builder – you have to load into the media library and then bring the link over and past in.
Crap, crap, crap.
It should NOT be offered for sale anymore. I am really disappointed in Themeforest for selling it and you can’t get a refund.
Hi there! Just wondering if you will keep on making updates for this theme in the future? I noticed there is no more support for the theme.
Yes we keep updating the theme base on the latest changes in new version of WordPress; however, we no longer offer direct support for this theme.
My web dont work!! We need a solution!!! I cant open de theme options, cant use the contructor…
Thanks for reporting this issue. We will investigate the problem and release new version in few days.
Thanks for your patience.
We have checked everything in Lotus theme but everything works as expected.
May be you are using PHP version less that 5.3 on your web host. Please check and let us know the result.
Looking forward to hearing from you.
Stop selling this Theme, pls.
Outdated an Unsupported!
We just dont offer direct support for this theme, it does not mean we dont update this theme and it is outdated. As we receive report regarding the incompatibility of Lotus theme with latest changes in WordPress, we will fix theme with an prompt update.
If you encounter any issue, just report us, we will investigate it.
Why is there no demo content for the Layer Sliders and widgets? I have purchased the theme but cannot find the home page layer slider or widgets in the demo content? Can you please provide this?
Hi, can I have an update on this please? It’s urgent. I see you replying to other comments after mine.
Sorry we have missed your comment.
The demo content for sliders is located in download page of lotus theme.
No they are not, I have just imported all the demo content but the layer sliders don’t come with the demo data
Why are you not responding to my message?
Sorry about the inconvenience. Unfortunately we do not access to new sample sliders. I do my best to find and prepare the sample sliders for you.
Again please accept our apologies.
Why are the sliders not part of the demo data? This is false advertising, I want the demo sliders or I want a refund as this should be part of the theme as expected.
Demo data is not the essential part of any product on themeforest. Some authors provide those data to drive more sales. So including and bundling demo data in not compulsory for authors. Just for clarification, you have paid for the theme (script) not data.
Also I have to mention that the import process of sliders is completely different from the theme. The slider data cannot be on the same file as the demo data of theme is. Providing an export data for sliders completely depend on the version of slider and might be outdated by a new version of slider. So keeping the slider data updated and compatible is very hard and tough task for us.
I suggest you to try Master Slider, it is free and completely versatile. It has various pre-made sample sliders, you can simply select a sample slider from a list in admin panel and click import, the slider will be created on the fly. It is completely hassle free and future proof.
You are wrong, you have advertised on your theme page that it comes with ‘5 awesome sliders’ and down below there are more references to Layer Slider along with saying that the theme comes with demo content. If you are showing the slider as part of the demo and then claiming that the theme comes with demo data then it is expected that the sliders are also apart of it, it’s not rocket science. Every theme I have purchased comes with the built sliders. So please provide this.
Also just for your clarification, I have paid for a theme that includes the demo data as it says on the theme page. So yes I have paid for both.
Try this please: https://dl.dropboxusercontent.com/u/13423880/LayerSlider_Export_personal_demo.zip
What do I do with this exactly?
Got to admin panel of Layer Slider and import this file. The demo data for slider will be imported.
You are welcome my friend.
Why does the theme update not load – I just get an error message?
Can you please tell us more about the error message?
How do I order the services that were added through the smart page builder? Is there a way I can order the list of services by descending?
In edit page of each services post, there is a “order” attribute, you can assign order by number to each one, so services will be arranged by that order number.
edit: just noticed the 3.9 changelog mentions a fix for the wordpress visual editor, going to try and upgrade to see if that fixes it.
Updated to 3.9 by replacing the wp-content/theme directory and then just reimporting the setting string from “Lotus Options”/”Import / Export”. Worked like a charm, awesome!
Great. Thanks for sharing your workaround with us.
Do you have an updated layer slider for this theme?
We will update Layer Slider in next update of lotus theme but I dont have any estimation for release date.
Hello – I bought this theme over a year ago and gave up from the Demo-Data not importing. I’m back to try again and still having the same problem. Anytime I try to import any of the .gz files, I get to the “upload and import” it always leads me to a “404 – Oops! Page Not Found” Are there updated demo-data paths or could someone help me out with this? Thank You
Thanks for using Lotus theme. The urls to images and other media files are correct and live. Here is a tip. when you pressed the import media and files button and received the error page, use the back button on your browser window and click the import button again. It will force the importer script to download the rest of media files.
Hello, I updated today the theme to 3.9. In my dashboard I see now that I have to update to version 3.9.0? I believe these are the same version. How can I get rid off this message? Thanks for your support.
In the next upcoming update, we will fix this issue.
Thanks for reporting.
It seams as though I am unable to update my content, it disappears when I try, what can I do to make sure this does not happen. I have updated the plugins and have the latest update for the Lotus theme installed.
If I had to change over to more current theme from the Lotus to the Phlox theme, would my content transfer over ( or a part of it or do I have to start from Scratch.
thanks for your help
In the latest update, we just added some minor issue fixes and renamed the theme to Phlox. You can update without losing any data.
Can I add the Phlox theme and keep my previous Lotus child theme to keep design etc?
In the latest version, we just fixed some minor issues and renamed the theme to Phlox, you can update it to the latest version without losing any data.
This comment is currently being reviewed.
I will removed admin password later
Please contact us via wordpress[at]averta.net
Hello I think there is a bug on the footer widgets on mobile preview… please check with smallest width (mobile view) my page www.anakainisi-home.gr and scroll down and see the bug, that widgets falls one on the other… how can this be fixed?
The issue that you have mentioned is because of the functionality of LayerSlider as a widget that have several bugs. We recommend you to use slider section in the theme to add a slider in footer. In this case your website has better functionality on mobile devices too.
thank you so much…you woke me up…in the footer widgets I had checked the “Fixed Widget” check box …that was the fault…now it is ok !
I am glad you found the cause. Good luck
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