Hi, I’ve been waiting for an answer now for 2 days on the forum. Can you please take a look at my support question in the forum as I really have to finish the project off now.
Hi. Our support staff are there and will answer you asap.
Thanks for your patience
Thanks, they have but not to my satisfaction and then they closed it as resolved… can you ask them to look again, I have another possible solution (if it’s possible). Thank you.
It is a great Theme by the way.
Can you please send me your topic url? i will follow
For anyone with support related question(s), please post them to the theme’s support forum.
For Before Purchase Questions you can post here (in this case no registration required)
Our support staff are there to help you to get your answer as soon as possible.
Why Support Forum?
You can upload images and insert code with code-highlighting.
It is organized and searchable (that makes support easier and faster)
Support Forums |
Create an Account |
Find your “Item Purchase Code”
Hi! Sorry but your support forum was/is offline.
if you check this: http://speiseder-immobilien.de/kontakt/
u can see, that contact form 7 plugin is not realy work with this theme.
Can u say me pls. what for Contact Form options i can use? or how to fix this issue with Contact Form 7?
Thx! I hope support forum will be back
there was an issue with our server, now the support forum is up and running
[text* your-name watermark "Your Name (required)"]
[email* your-email watermark "Your Email (required)" ]
[text your-subject watermark "Subject" ]
[textarea your-message watermark "Your Message" ]
is it possible to have the gallery with lightbox but have the filter option for it like the portfolio? i like the filterable options for the portfolio options, but i dont like it goes to a highlight page when you click and image….makes it hard to navigate. is this possible to have images arranged with filters like the portfolio page but have it like the gallery page with lightbox popups?
filterable option is not available in gallery.
Hi great theme! I have found it very useful – although i have noticed that when trying to add link to a page or post that the link button does not bring the dialog box up to enter the url. I have several wordpress sites and use your theme for 2 and these are the sites with the link problem hense the comment. Do you have any idea why this is happening and how i can fix it?
Hi. please update the theme to latest version. it’s already fixed.
Hi. you CAN modify built-in contact form.
I searched for a while the php file. to change the fields in the form. (Name, website, Send ..). I wanted to replace “Website” to “Company”
I finally found it!
This is the contact.php file (this is the way: wp-content/themes/lotus/admin/include/shortcodes/codes/contact.php)
Just edit contact.php and change fields.
I hope help you, and those who have had the same problem as me.
Hi. thanks for your comment. please backup your changes before updating theme, otherwise you will loose your changes on theme update.
(For Hamo123 and and all those who have had the same problem)
I searched for a while the php file. to change the fields in the form. (Name, website, Send ..). I wanted to replace “Website” to “Company” I finally found it! This is the contact.php file (this is the way: wp-content/themes/lotus/admin/include/shortcodes/codes/contact.php) Just edit contact.php and change fields. I hope help you, and those who have had the same problem as me.
Hello, I have some questions about what is possible.
-Can you change the background of the footer. for example, a wood pattern
-how can you put the response fields away from your page? I have at institutions, comments, all options are disabled but the reaction field still stands. http://wordpress.extergo.nl
I hope you can help me.
- there is no direct option for changing footer background, but you can change it by custom css code
- check this faq
lease Help, my layer slider plugin is gone.
How can this reinstall?
The layer slider is included/embedded in this theme. so you do not need to active or deactivate this in plugins page (because it is not available in plugins page). just scroll down to bottom of admin page, you will see layer slider menu in wordpress admin menu
I know that, it was in my theme but when i use it, i click on the menu button and i saw a error. 2 seconds later, layerslider was gone… It is not in my menu anymore, only the Other slider.
I’ m affraid that When i instal this theme again, annything i made in smart page bulder is gone. Because Other Themes don’t have this smart page bulder. (I’am sorry for my english i hope You can understand it)
Should be some conflict with other plugins. go to plugins page and deactivate all plugins, when check layerslider again
I have deactivivate all plugins but only cute slider stands in my admin menu.
Now I see layer slider by widgets. That was also gone. But i don’t see it in my menu.
Hi, i purchased this theme, but in portfolio there is no option for ALT text for images. This is killing the SEO. Can you help please, Im not sure what to add to single-portfolio.php.
we will add this option in next update. thanks for feedback
Hi, great theme! Could I know is this theme wordpress multisite compatible?
Hi. thanks for using this theme as multisite, you need to buy extended licence ($2250).
Another question, is this theme compatible with woocommerce? thanks
Hi, i have updated to the latest theme and everything is now working, with the exception of inserting a gallery into the services. please see at – http://streamvale.webdesignerpaul.com/services/play-areas/
In the theme’s form widget, the notification email arrives, but does not include the message field.
The support forum will not let me register a new account. Followed all the instructions, added my case sensitive marketplace name and added the confirmed purchase code. Error message reads something went wrong and I’ve tried it 10 times without luck.
Please send us your purchase code ,we will check registration field and will create an account for you ( mailto : envato [AT] averta.net )
hello, i love your theme.
but i have a trouble with fonts. In spite i chose “helvetica” for all fonts in the admin panel like u explain in the support, it still writes with advent pro that i dont like at all… i m searching in the css where to change it, and i dt find really where? Thank you for your help.
i also tried with many browser, empty the cache, the advent pro is still there. and i well checked the “on” enable button for changes.
i tried to change the color, it worked ! but NOT the typo, it s still “advent” instead of the one i chose (whatever the one i choose : google or system one)
thank you for your help.
thanks for your answer. so, what is your email ? i created an account on my website, and i wrote the problem on the forum support : http://support.averta.net/envato/support/ticket/trouble-with-changing-the-main-typography-in-spite-i-did-everything/
thank you for your help
Hi the portfolio option is not showing the filterable tags on my website SEE HERE: http://prntscr.com/14noro and I have doubled checked that all my categories and tags are done correctly, i also checked if the “filterable” option was selected in the smart builder controls when i selected portfolio to be viewed. I think its a bug, so can you please go in and fix it to where the filters will now show up correctly? i posted this in the forum with no reply yet…http://support.averta.net/envato/support/ticket/portfolio-option-not-showing-filterable-tags-on-my-website/
hi i just launched my site and now you may also like has appeared on every page of my site, i didnt turn this feature on and now when i go to settings to turn it off it wont leave!! i dont want it on my pages only the blog and products page, how can i turn it off asap i cant find where its doing this? thanks
sorry, i don’t understand your meaning about “like has appeared on every page “
How can i do the gallery page?? I wrote on the forum but nobody reply me.. is urgente!!
Thanks a lot!!
Lotus Recent Products widget does not show items in my sidebar in wordpress. Do I miss something (setting)?
dont worry sorted the problem, it was a plugin
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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