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Hello, i have access to support, but when i click go to support it says 404 error
Please check link support again: https://forum.7uptheme.net/forums/forum/lotusgreen/
i cant active the theme with the purchase code and it doesnt give me any response
Please send to: https://forum.7uptheme.net/forums/forum/lotusgreen/
we’ll support for your
Please recheck your topic on our forum https://forum.7uptheme.net/forums/topic/i-cant-active-the-theme-for-some-reason/
hi guys. i am totally done with this theme. first your registration and installation were having problem. then slider problem. then settings automatic reset. and now redux plugin not working.
i want my money back. please take your theme back and tell me what is the procedure of the return.
Please send to: https://forum.7uptheme.net/forums/forum/lotusgreen/
We’ll support for your
no i dont want to solve this anymore… just explain me your return procedure.
Please help me I can’t access to back end pages fatal error:
Warning: require_once(/var/www/vhosts/verderosmarino.com/httpdocs/wp-content/plugins/redux-framework/redux-core/inc/fields/textarea/field_textarea.php): failed to open stream: No such file or directory in /var/www/vhosts/verderosmarino.com/httpdocs/wp-content/plugins/7up-core/libs/reduxframe/reduxframe.php on line 345
Fatal error: require_once(): Failed opening required ’/var/www/vhosts/verderosmarino.com/httpdocs/wp-content/plugins/redux-framework/redux-core/inc/fields/textarea/field_textarea.php’ (include_path=’.:/opt/php-fpm-7.2/lib/php’) in /var/www/vhosts/verderosmarino.com/httpdocs/wp-content/plugins/7up-core/libs/reduxframe/reduxframe.php on line 345
Si è verificato un errore critico sul tuo sito web. Controlla la casella di posta dell’amministratore del sito per istruzioni.
Hi, is this theme compatible with rental plugin?
Currently, our theme does not officially support the rental plugin. You can try, but views can only show default styles from the plugin
Hi, i am trying to install “woocommerce-tm-extra-product-options”. but after the installation its giving me an error “There has been a critical error on your website. Please check your site admin email inbox for instructions.” can you please help me…. i already by the theme and getting problem with the installations.
Maybe you are using an outdated version. You can delete the current version and send the admin account to us. We will help you install the new version. Note: although we have purchased a plugin license, you cannot contact the plugin author and request support under a regular license. And you need to contact us for assistance with any plugin issues. With the extended license, we can only install the plugin for the customer when the customer needs to use it.
where i suppose to send you the admin details? and i am shifting my hosting which took 48 hours. between that can you tell me from where i download the new version?
For more than 3 weeks we have not received any topic from lotusgreen forum https://prnt.sc/v35r65. How did you submit the problem to us? Please send us your topic link. To update to the latest version. You can go to the items you bought on themeforest and download our new package to update
What? i buy this theme just 2 days ago. and i am having problems while i am installing it. how even it possible that i have buy this theme 1 month ago as per your screen shot? you want me to send you my invoice date?
forget it. can you help me with the installation or not? this is all my question
we’ll support for your
Since today we can’t edit any pages anymore … apparently 7up Core causes this problem … tomorrow we would had a presentation to the customer, and now this Please help
Hi , I have sent request form theme installation (along with all demo data) but still didn’t receive any updates. (id : firstname.lastname@example.org)
No, any reply? whole day has gone
Please check site again
Hello can you please check my new reply please.
I would like to buy this theme but the only thing is that the sidebar Shop page isn’t working properly. When I slide the Price Range selector nothing happens…
Also, there’s no “Loading” icon that pop ups, but the page is completely refreshed. Is there any way to implement the Loading icon, without reloading the whole page?
After dragging the price range, you need to click the filter to display the result https://prnt.sc/sa3ge0. We have the option to load ajax at the shop. When enabled this feature. The results will display without reloading the page
Did you do this with Elementor?
Yes, we are doing that
So I can edit all the layouts with Elementor?
Hi, where I can find psd files? thanks
Please send to: email@example.com
hola compre la plantilla pero no se instala bien no se ve como esta en la demo
Hello! There is a desire to buy your template. But on the preview version there are bugs in the layout. When can you fix it? Or is the version for sale already fixed?
Please send Screenshot help me?
Please send us a screenshot of the problem you saw on our demo. We will check and fix the problem if it is really an error
1) Simple product fancybox https://i.imgur.com/NmbCuje.jpg
2) Searchbar on mobile https://i.imgur.com/jYkgJSH.jpg
3) Submit empty comment https://i.imgur.com/6Llt3ZA.jpg
4) And where can I see only the text page template?
Thanks for your respond. For the issues you are concerned about:
1 + 3: The problem has been solved. Please clear the cache and check again
2. We do not see this issue on mobile devices. Please clear the browser cache on your device and try again. If the problem persists. Please tell us the device information and browser you are using
4. We do not have a standard text format available. With a simple text template, you can easily create with the text block element of WPBakery and or WordPress Editor. You can see the article details and remove the content images
1) Fancybox done
2) The problem still persists. I cleaned the cache. https://i.imgur.com/ddN7pAR.jpg My device: ASUS Zenfone 5, Android 9, Google Chrome 81.0.4044.117
3) Empty comment done
4) I haven’t seen the Favorites page anywhere?
5) How is the Instagram block filled? Via API or manually?
6) What does a successful or failed payment page look like? Is it in the template?
7) Your live template has been loading for a long time – is it the hosting or the template itself?
You have an error in the console. Library not loading https://i.imgur.com/RvSRVqq.jpg
9) What files will I receive upon purchase? Are HTML templates included in the purchase?
For the issues you are concerned about
2. We have tested it on many different mobile devices (samsung S9, samsung A60, Iphone 6s) with the default android browsers, safari, chrome and firefox but all have no problem.
4. You are referring to the wishlist page. You can see here https://lotusgreen.7uptheme.net/wishlist/. This is the default page of the Wishlist plugin
5. We support both ways, import photos from test media library and API through token code to show you instagram
6. You can check the status of your order and make payment with the WooCommerce feature that provides https://docs.woocommerce.com/document/managing-orders/
7. We have a lot of demos so we can’t enable caching to speed up the page. You can enable caching to speed up your site when using your server
8. We have fixed this problem. Please check again
9. This is a WordPress theme product, so the file you receive will be the WordPress theme installation package and the necessary plugins. Will not include html in this product package
Thanks for answers!
All these corrections will already be in the purchased template?
And if there are problems after the purchase, will they help me solve them?
Another question – in the template description the version of WordPress 5.3 is indicated. Has the template been tested with the latest version 5.4.1?
We are preparing for the next update. It will appear in 1 ~ 2 days, and with it the latest versions of the premium premium plugins built in. And sure, theme issues will be supported for the time you use (default is 6 months from the date of purchase, you can extend it to 1 year if you want)
Good news! Thanks for the feedback. I will wait for the update.
Hello! When to wait for an update? I want to check the updated version and buy it. You wrote that in 1-2 days.
Oh! We are having a new update developing in multi-purpose form. There will be new layouts and serve more purposes for you, such as Organic, Car …, so the update time may be slower than expected. Do not worry about your problems. In the case when you build the website, the problem is with the current version. You can send us admin account for quick update of issues
Hello! I bought a theme and installed it according to the instructions. Two problems: 1) why when importing a demo to a new site I don’t have a slider https://i.imgur.com/8ys0cdu.jpg 2) fonts from a theme are not loaded to me https://i.imgur.com/d4AmTkM.jpg
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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