Hello,

Thank you so much for contacting us and we are so sorry for any inconvenience you got.

If you have any questions please submit ticket via this link: https://www.magentech.com/submit-a-ticket/submit-ticket . Our developers will help you there.

Thanks!

Hello,

Thank you so much for contacting us.

Please submit a ticket via this link: https://www.magentech.com/submit-a-ticket/submit-ticket or contact via this email address: hoant@ytcvn.com and tell us the issue then our developer will support you.

Note: We need all information about your site to check (url link, admin account, SSH/ FTP…)

Thanks!

Hello, Thanks for your reply. I have created ticket multiple times but did not get back any reply from your support.

Hello,

We have just checked your email and seen that the developer replied to your email address and solved your theme issue. Please check again.

Thanks!

My account is not working username: sharpwebstudio the website didn’t accept password and token even after forgot password… therefore unable to login and raise ticket.

Hello can you help me to resolve the issue… I have not received answer from last 3 days

Dear sir,

We are so so sorry for late reply.

Could you please give me your email address?

Let us create an account for you.

Thanks & Regards,

Dear sir,

Thanks so much for contacting us

We have no plan to update this item to Magento 233.

If you need to get the Magento 233 version, please try to contact our Custom Work Department here: https://www.magentech.com/submit-a-ticket/submit-ticket

Thanks & Regards,

Dear sir,

For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.

Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.

Thank you!

Dear sir,

It is pity that we do not have this topic in our all demos. However, you can choose any layout which is suitable with your project. About images, you can design by yourself and upload on site or you can request customwork so that our design team can help you this case.

Thank you so much!

Dear sir,

Thank you so much for being interested in our product and service. Making a site like the link you give us is not difficult. Do you want to use this theme for your store or create the new one?

Best Regards!

Hi sir,

For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .

Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!

Thank you so much!

Dear sir,

We just track your ticket to see whether our support team really did provide that kind of support replies to you or not. However, we do not see any replies like you quoted above. Here are 2 mains things we see when viewing your tickets:

1. We showed you guide step by step of how to do, even we give you screenshot . You can absolutely do it by yourself, so we just give you specific guide (http://prntscr.com/jhih1p ). If you really can not do or do something wrong afterthat, we will help you.

2. There are something related Magento default, we can not change as well as you can not force system act as you want. As we said to you via ticket: “We only build theme for magento. We don’t modify magento admin feature.”

Here are 2 tickets we received from you:

1. https://www.magentech.com/my-tickets/view-ticket/30596-instagram-icon-in-the-footer

2, https://www.magentech.com/index.php?option=com_rsticketspro&view=ticket&cid=29834&Itemid=265

We do not know you request support any other where or not? But our team always tried their best to help you!

Thanks!

Hello, Thank you for your reply but unfortunately we both know that your support failed on these occasions.

1. Please see the complete screenshot of how your support guides. Your support expects everyone to be css technical. He said you work with css but did not mention where to get the css code from, where to get the instagram code from, what is f09e at all? Please see the screenshot and judge for yourself.

See your support’s screenshot which was sent to me, pls tell me how clear is your guidance:

I have replied back saying that I cannot do this as it is too technical for me, I had no replies until I gave 1 star, leading to quick reply. Why one does need to receive a 1 star in order to provide correct support?

Now based your support’s reply I should get rid of RSS which I need but replace it with the Instagram code, how is that a good solution? Don’t we know that a modern theme these days has instagram icon and a RSS might bee needed as well?

2. I have used many Magento themes, on the same server and same way of setup, but only your theme requires technical knowledge to insert a simple image into any page, block or anywhere else. It is only fair if you mention this in your theme’s description. It is only fair if you mention your description that one cannot insert image as normal and you will not provide any support in fixing it, even though you are arguing that it is to do with Magento. It is not, the issue is with your theme.

I have been struggling with your theme for months and I have been patiently trying to use and try to adjust with the bugs and all the limitation in your theme, reached out to your support but got disappointed and got to know your support with 2 simple tickets.

Dear sir,

So the problem is that you do not have CSS experience at all. You should tell us before. . We requested our support team to do for you. However, you need to reply your ticket and request them again. Afterthat, please give us back your ticket number, we will take your turn priority!

Thanks!

Dear sir,

It is pity that we do not have guide for how to update theme as well as not support for this. However, after downloading updated version, you can search online , especially in official Magento website.

Thanks!

Dear sir,

Sorry for this inconvenience. We reminded our support team of your case.

Thanks!

Nevermind, i got it! Thanks

Dear sir,

We reminded our support team of your case and request high priority. Please wait for a while!

Thanks!

Hello, thank you.

I have just replied to the message once again. All I want is a html view image insert as your have showed in your demo and screenshot, but I am being suggested to use the code view in your video. I am not a developer and this suggestion is not convenient for a person who is not technical. The insert image option must be there as it is in any other magento shop or theme. I don’t want a very technical work around to insert images. That will take hours to do so.

See attached once again please:

Thank you

Following to your reply of ticket, see my reply:

You are saying that the issue is with magentos system and not your theme but in your screenshot the Insert button is displayed with the HTML options, means the box is html and not code view.

I am attaching the screenshot you have sent me couple of days ago. In your screenshot the Insert Image button appears and also at the bottom the HTML buttons and options. I want the same.

Your screenshot proving that in your options all shows correctly:

Please have a look into this as this ticket is entering 1 week mark and still not resolved. I am getting your replies every 24 hours once and not helpful.

Thank you

Hi sir,

Sorry for not replying you soon. We has been on summer holiday after long working time. We announced on support system (http://prntscr.com/g852vr) . We will respond your ticket when ready.

Thank you so much!

Hi,

We still haven’t received a reply on this matter. Your earliest response will be highly appreciated.

Thanks, Mufleeh

Hi sir,

We reminded our developers again about your ticket. They are checking again your issue and will respond you as soon as possible.

Thank you so much!

Hi sir,

We received your ticket. We will respond you soon. Please wait.

Thank you so much!

Its More than 4 months but the things are not resolved. Your team solving one issue are created 2 more issues. Its really struggle…....Now i am very disappointed.

Initally theme home slider images not changing you have resolved but product images are not showing on home page. I raiseded ticket then you told to update theme i done but again slider and home product images not showing.

I do not know its theme issue or server issue. You guys replying ticket in more that 3-4 days. You are writing WAITING DEVELOPER - Is there any time line. I shared all credientials but you are not resolving.

What should i do…........... i know you guys will write Sorry for not replying you soon or sorry for inconvience etc but not resolve my ticket MTT-THEMEFOREST-T6P0WY7B06 and others.

Hi sir,

Your issues was solved.

Thank you so much!

Hi sir,

Please come to our profile, you will see the message box (http://prntscr.com/fqxap4)

Thank you so much!

i sent you the code answer please

Hi sir,

We checked your purchase code. Your support was expired last year. Please extend your support to get help from us.

Thank you!