I will review your theme at 1 star for the below reasons. I was patient to await improvement but this is still disappointing.
Your support pointed me towards something very technical just to change the Instagram icon. He didn’t change it for me.
I have replied requesting whether he could change that for me but received not replies back.
I had to seek help from someone else to add a Instagram icon for me (something that every website must have these days by default).
Since this was solved by myself I have closed the ticket myself.
So far reaching out to you or to your support has not given any support at all. All I have received is standard replies.
Sample of your replies:
- You have uploaded a theme updated but no guide how to update, I have asked but was told that this is not something you do and did not even bother to point towards any source.
- Uploading images you need to code the insert image by knowing codes and we will not fix this because it is Magento’s issue. I have argued this that it is not because I am using other Magento themes and none has the same issue. This is theme related. So I cannot upload images unless i insert codes, move it around and fiddle with the codes, 1 image 10 minutes work.
- No modern social media icons available to use in the footer. I reached to your support and he pointed me to do heavy css withouth correct guidance. He suggested to change RSS icond with Instagram, so now I don’t have rss icon as well. I have asked to change for me, but was not done and not replied.
Replies are coming in every 24 hours only, but that does not mean that get useful replies.
I am using many Magento themes and I must say that your theme was a wrong choice as it has many many bugs, issues, support is non-existent.
I have only 10 days of support left which I can’t call support and haven’t be able to use this service.
Hope it helps you to improve and others to decide on your theme as well.