17 comments found.
Hello. A developer installed a theme on my site, but re-named the theme folder. I think yours is the theme he installed. But how can I confirm that? If you want to see my theme’s header.php, you can do so here: https://pastebin.com/Hkrrby6G. Thanks.
Hello,
Unfortunately, the content at your link is no longer available:
http://prntscr.com/piywlbPlease get the Purchase Code for the theme from your developer to confirm.
Best Regards,Hello,
@melissa_support
Thanks for your reply. Here are my follow-ups.
>> Unfortunately, the content at your link is no longer available:
That’s because the URL you opened unfortunately had a typo in it 
The correct URL is: https://pastebin.com/Hkrrby6G
>> Please get the Purchase Code for the theme from your developer to confirm.
Well that’s the reason I’m here, the original developer is no longer available :-/ I am the new developer that has taken over the project. If you can confirm that my theme is indeed your Love Story Theme, I will definitely purchase a license.
Thanks for your time.
Hello,
I see. Yes, your header.php looks like the original Lovestory theme header.php file http://prntscr.com/pj0eb5
Best Regards,OK thanks for that. Just to confirm though, when you say, ”...the original Loverstory theme…” you are referring to this specific ThemeREX theme (https://themeforest.net/item/love-story-wedding-and-event-planner-site-template/19766609). Is that correct?
Hello,
The header.php file is in Wordpress theme version (Love Story | A Beautiful Wedding and Event Planner WordPress Theme). Here is the direct link https://themeforest.net/item/love-story-wedding-and-event-planner/18010473
Best Regards,Ah OK, I see. I accidentally posted my comment for the template version, and not the the WordPress theme version. Thanks for confirming. We can call this resolved then—thanks.
Sure, warm welcome! 
Купил этот шаблон и пожалел. Всё хорошо до того момента, как начинаешь вставлять свой контент. Логика вёрстки и скриптов такая замудрённая, что найти концы непросто.
Hello,
Please specify the difficulties you faced in the support ticket at https://themerex.ticksy.com/. Our technical support team will be glad to assist you. We have not received any support tickets from you so far. Hoping for your cooperation!
Regards
I downloaded the theme. But there is no any images at folder and couldn’t see images on the page; even background images. How can I use this theme without background images?
Hi. Thank you for your comment. Please be aware that all clipart images included in this template are the copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately. Nevertheless, you can request the image IDs/references by contacting our support at https://themerex.ticksy.com. Thank you for understanding.
Dear Customers, In case you have issues accessing our support website https://themerex.ticksy.com, feel free to contact the support operator directly via email at sophie.themeforest@gmail.com. We will need your purchase code. Please take our apologies for any inconvenience caused.
Regards
Hi, is there a PSD version of the theme? Is it available?
Hi. Thank you for contacting us. PSD files of the theme is available. It could be provided once the theme is purchased and you can request PSD files at https://themerex.ticksy.com/. Have a good day!
Hi, Why are the images in image-folder are all black? Regards
Hi. Thank you for contacting us. Images were taken from https://depositphotos.com/. Please be aware that all clipart images included in this template are the copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately. Nevertheless, you can request the image IDs/references by contacting our support department at https://themerex.ticksy.com/. Have a good day!
Thanks for your reply… Can you please guide me with social media icons… I need the bootstrap class for PINTEREST and SNAPCHAT… REGARDS
Hi. Thank you for reply. Please, specify where exactly you want to add them. Please, contact tech support with the details, and I will provide you the necessary info. Have a good day!
Hi, How can I make the testimonial slider go slower because it is too fast and does not give visitors enough time to read the text?
Hi. Please, open index.html file, find the line 743 and change number in data-interval=”5160” to your own. It is displayed in ms. Have a good day!
Does this include a working contact form?
Hi. Yes, sure. You just need to add your email address. Have a good day!
Dear our Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/ If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket by this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards.
nice work, good luck with the sales!
Great work!
Excellent template! Good Luck With Sale
Congratulations! Good Luck With Sale 
Great Work! Good Luck With Selling
Congratulations!
Amazing Work, Good Luck With Sale
Congratulations! Nice Work, Good Luck With Sale
Nice template gud luck
