1475 comments found.
Hi.
When I create a new package and copy the exact same html code from another package on the demo content (e.g. Polynesia) I can’t get the same structure. On the new package it appears a gray block that says “Title” and I can’t make them dissapear.
Here’s the preview: https://1drv.ms/i/s!AhIUSFGShqBtxwrnScN7hrnfHPam
Hi,
thank you for purchasing my theme. For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye 
So… what’s the support that the author offers?
Hi,
yes sure the support is through the support forum.
Have a good day Bye
Hello
I didn´t found the SEARCH TRAVEL FILTER plugin. How can I find??
Hi,
thank you for purchasing my theme. For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I want to know more about the installation.
Is it complete? All the theme will be in WP?
I already Installed but it´s very different from the website you sell.
Hi,
thank you for purchasing my theme.
This is very strange if you install the theme correctly you will have your site as our demo.
For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I need urgent help, please. I get the next message and I can’t view my website:
Cannot redeclare nicdark_add_autocomplete_js() (previously declared in /home/reeftra3/public_html/wp-content/plugins/nicdark-shortcodes/shortcodes/advanced_search_nd.php:135) in /home/reeftra3/public_html/wp-content/plugins/nicdark-shortcodes/shortcodes/advanced_search_nd.php on line 134
Thanks in advance.
I found the solution, thanks.
Hi,
ok perfect!
For any other problem please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
Bye
Hi there,
I am really interested to purchase this theme for a customer! It checks almost all the wishes which are required.
However a couple of questions which I really would appreciate if you could answer them before we purchase the theme.
- TF shows the last update is more then a year ago (June 2016 / December 2016) Are you planning a new update and compatibility with the latest Wordpress versions?
- Is the theme compatible with PHP 7.1? And with the latest WPML version?
- Is it possible to have a map with pins (full width covering a specific country?
- The booking goes via a contact form, which plugin is this?
- In a single view of a hotel / trip there is visible what is included and what not. Is it possible to add / remove extra features and use a custom icon? This: https://ibb.co/ejajOa
Many thanks in advance for answering the pre-sales questions
Kind regards, Roger
Hi Roger,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.cleanthemes.net/pre-sales-questions/
Thanks and have a good day Bye
This is actually taking longer since I am reading this 12 hours after your reply… now I have to wait a day again, but you got the point.
Mail sent Looking forward to receive your answer.
Kind regards,
Roger
Thanks
Hello we are having problems with the package layout.
We only use two paragraphs in the package description and it leaves us with a big empty space. How can we fix this? Please let us know.
Thanks in advance for your help.
Best regards.
Hi,
thank you for purchasing my theme. For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, is it possible to buy a plugin Trave Searchl Filter individually to install it on another wordpress theme? How much does it cost? Thank you.
Hi,
thank you for purchasing my theme. For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
i cant use choose language how can i use this
Hi,
thank you for purchasing my theme. For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hi , serious buyer here, currently i have purchase intravel themes for tour purposes however it does not work well for custom field and we decided to purchase wootour which allow custom field and suit our need.
and we want a great beautiful themes like yours,
Q1 we want to know does your themes support? this below it’s wootour , we want to have your search features and your themes if possibility work fine with wootour plugin, we wish that search features, filter features all can be work fine,
Q2. if does not can you do customise service for us to support wootour?
https://codecanyon.net/item/wootour-woocommerce-travel-tour-and-appointment-booking/19404740looking forward to hear from you soon
urgent buyer here
thank you peter chang changwl8888@gmail.com skype:changwl0207Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.cleanthemes.net/pre-sales-questions/
Thanks and have a good day Bye
Please assist me. I installed everything to the dot following both the written documentation and videos but the menus are not available. I need same menus as on demo just as it shows on the video. Please assist.
Hi,
thank you for purchasing my theme. For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi nicdark, ohhh what a relief to finally get a response after 20 something hours. Really shows something is wrong if I can get relief from just a mere response which doesnt address my problem. I registered on the private ticketing system immediately after i purchased theme but didnt get response there as well so i thought maybe on the public domain some general users might see my problem and assist me.
Hi,
do not worry, to solve any problem with the theme you only have to wait for a response from the support team, I only manage emails and comments here and I do not have the ability to help you.
So, wait the response in our support forum and continue the conversation with the developer.
Have a good day Bye
very slow support honestly. hv to wait for eternity to get a response 
went to bed and got up and still no response. sad indeed. Is anybody alive here? I need assistance please. I am installing the template and am stuck on menus. I need the demo menus just like on the demo video. Please help me please.
Hi,
We always responds in 24 hours, we calculated that the average wait time is 15 hours, an excellent response time.
Please pass to me the link of your ticket, in this way i can see the response time of my staff.
Have a good day Bye
To the general users, is there someone who managed to install this theme and was able to incorporate the menus exactly as on the demo website and also as illustrated on the video? If so please may you kindly assist me. I have opened a ticket in the private ticket session yesterday morning but have got no response. Please assist me if u can, am extremely behind schedule.
Hi,
We always responds in 24 hours, we calculated that the average wait time is 15 hours, an excellent response time.
Please pass to me the link of your ticket, in this way i can see the response time of my staff.
Have a good day Bye
Hi, how do i pass you the link to my ticket? Only link I have is this http://support.cleanthemes.net/themes/ticket/menus/ I can give you my log in as well is that is what you need. All I need is set the menus as on demo and also set my logo. Am behind schedule. If not possible do let me know it isnt possible. Far better to hear that than no response. Sorry for bugging you, I should hv been done by now, am really behind schedule.
Am I really gonna get any assistance here? This is beyond belief honestly. As if I downloaded a free template.
Hi,
do not worry, to solve any problem with the theme you only have to wait for a response from the support team, I only manage emails and comments here and I do not have the ability to help you.
So, wait the response in our support forum and continue the conversation with the developer.
Have a good day Bye
u say average response time is 15 hours and yet now its exactly 1 day, 1 hour, 23 minutes and 0 seconds since i posted my request. I have used envato forums for a long time and hv never encountered such slow response. If I dont get a response by tomorrow morning on the 15th of September then I guess we can both agree that it will only be a fair thing to be given a refund. Certainly support seems to be of no use if it means each time I have a problem I will have to be waiting for an entire week to hear from you. I also paid for support for 12 months. I dont think its of any help really. Tomorrow its already a friday and this means I will probably hv no response from you and since you dont work on weekends this means I am stuck and wasting precious time till Monday and even then u probably wont respond.
Hi,
do not worry, to solve any problem with the theme you only have to wait for a response from the support team, I only manage emails and comments here and I do not have the ability to help you.
So, wait the response in our support forum and continue the conversation with the developer.
Have a good day Bye
then your support team has let me down and i am sure other users have experienced the same problem as I have seen throughout the comments. Your support team isnt doing its job properly at all. Very sad indeed and extremely disappointed. Had I known about it I wouldnt have purchased the template at all.But if you yourself are the author of the template why is it difficult for you to assist. Surely the problem i have should be simple for you as the author. I am only stuck on the demo menus. I need the same menus as on your demo. The video shows something else but the reality is different.
whatever happens, if by tomorrow i dont get a response I certainly need my money back. no negotiations.
Hi,
yes sure, we offer a refund if the support team does not respond to you within 48 hours of the opening of the ticket (during the working days).
Have a good day Bye
There is no update in the theme since a year, is it safe to purchase the theme and work on it.
And also have a doubt(pre-sale question)- http://www.nicdarkthemes.com/themes/love-travel/wp/demo-travel/packages/polynesia/In the above page can i connect the booking form direct to woocommerce so that the customer when books a certain package then it takes direct to the checkout page and payment happens ???
Thanks.
Hi,
the theme consists of 99% from the “nicdark shortcodes” plugin that we continue to update with new features. We update the theme only if there are problems with some premium plugins, if there are no problems it does not make sense to upgrade.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.cleanthemes.net/pre-sales-questions/
Have a good day Bye
Hello,
I would like to disable the world icon loading.
Hi,
thank you for purchasing my theme. For any support please open a ticket here http://goo.gl/SnFPji the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
