50 comments found.
Installed demo. Services not working when trying to edit. I get blank page Pls advice on a fix asap. ticket track id : T475C5CDF-001-1DM
Item Purchase Code: f4a1b106-bc0f-408bXXXXXXXXXXXXXXX
blogs and services pages have the same page-header image and title
Hi. 1- Is this theme rtl support? 2- Is this theme support Persian language? or I need hire a developer to translateand rtl it?
Sorry no rtl support
Hello
How do I update the theme?
Upload the theme from WordPress backend Thank you
Done but the website now showing blank page while I can login to to Admin without problem
Please enable debug mode from wp-config.php and check what kind of error occure. Do not forget to check your hosting value is set correctly Thank you
Hii I Can’t see the footer in this theme And Header is also different As shown on theme forest Please solve My issue as soon as possible
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hi, My Logo image is shown double with header style four. How can I change a theme setting so that we only shown a single logo image?
Hi!
I have problems with the import of the demo content, when the import finishes, I get an error with this https://prnt.sc/Y1EwD-BgzwFM
the web on the front end doesn’t look good, you have many errors like this https://prnt.sc/OlmD2ZFwcXAr
I would like to know what the problem is, perform all the steps indicated in the documentation
thanks
Hi,
This is a very unknown issue as we never faced this issue before.
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
@ThemeAuthor, in following your advice that we should proceed with importing the demo content while the theme complains of a plugin error, any time I click on import demo tab, it says that “Sorry, you are not allowed to access this page.” on a WordPress Error page. I’ve been facing one issue or the other since I purchased this theme, would you please respond to my ticket and let’s get this resolved!
I have forward your message to our support team they will reply you after lunch break. Thank you
Hi, its the support team reaching out to you.
If you are facing any issue installing the Classy add-ons for elementor then you can ignore it. your demo will be imported even though it is a required plugin. We will let you know as soon as the issue is fixed. Till then don’t worry about the issue. 
Thank you, SmartDataSoft Team
Dear Team,
Unable to activate the Activate License, following error occurred
{success Envato API is malfunctioning. This is not from our theme or plugin so we can’t have any hands on solving this issue. So we would request you to wait for 15-20 minutes and try activating the license again until the license is activated.”}.
Provide a solution to fix this
Please send us your site access via our profile page, we will check it Thank you
Hi, My ticket regarding “not being able to manually install the demo data correctly” has been ignored. Ticket status is set to Urgent and has been completely ignored by the SmartDataSoft Team. This is appalling because tickets with such status should be prioritized!
I would appreciate if your support team can resolve the issue as soon as possible.
Regards Matthew T.
Hi, we are actually offline right now. As we have to manage more than 50 customers everyday we sometime fail to reply everyone in our support team but I will solve your ticket by the 1st hour of our office time of it is not that problem for you. But if you cant let me know I will try my best to solve your ticket before I go to sleep. Thank you
Hello, I verify disappointed with your support. I left tickets but I am not getting a response on them. I mean this is not serious. Installed the team and followed all the instructions at installation but it came with many issues and I have opened tickets yet you do not value urgency. If not for my client I would I should be asking for a refund. This is not serious!
Hi
Sorry we were offline that time I have replied to your ticket would you please check that and let me know.
Thank you, SmartDataSoft Team
Hi
And for your information we are online from 9am to 6pm according to GMT +6 timezone. And our maximum reply time is 24 hours but in weekend the time extends.
Thank you, SmartDataSoft Team
I have had so many errors in the installation. I opened a ticket they have not responded to me. I do not know what to do.
Please wait our team I’m vacation due to our biggest festival, they will answer you within 1-2 days Thank you
but this is the second day already, no one has responded
Hi there, I moved my website from one domain to another, however I didn’t realize we had to de-activate the license on the old domain before migrating it (nor did it notify me, it still showed active on the new domain). I just need to de-active the license so that I can re-activate it on the new domain but my support has expired so I cannot submit a ticket. Please advise thanks.
Hi
We have deleted the license from your old site.
Now you can activate the license in your new site.
Thank you, SmartDataSoft Team
Hi everyone, how can i buy this item directly without using paypal or skrill? i don’t have paypal account
Secondly someone should tell me his/her experience on this theme before i make a purchase. Thanks
Hello, The demo content is not installing. I have opened a support ticket for this with login link, please help fix as this is needed urgently. Ticket Track ID : TB00EC583-001-ZI3
Hi, sorry for the inconvenience, Thanks for open support ticket, we are working on your site to solve the issue.
Just purchased and installed theme. Per the installing demo data instructions – https://smartdatasoft.com/docs/import-demo-data/ – neither option is available/working. Please advise…thanks!
Please activate the theme first and then install all plugin demo importer and core plugin then this option will comes Thank you
Thanks. I did that…and activated using purchase code. Still not exposed (see video): https://vimeo.com/673307581/72e266679a
Hello, in the top right corner you will find live care menu to import demo. Follow the second option https://smartdatasoft.com/docs/lovecare-wordpress-theme/getting-started/import-demo-data/
Top right corner where?
Hello? Need Support to be able to install or will need to ask for a refund…thanks!
Hello, did you open ticket in support system , https://support.smartdatasoft.com Without open ticket how can we help you to resolve your issue. We never face report from other about importer.
Open ticket our team will check.thank you
I got this message when i try to install plugin ” The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature ” please some could you help me? I couldn’t install “Lovecare Core” and “Lovecare Demo Installer”. I already try to register with license
Hi,
Please follow this link for the issue you are facing while updating.
I have removed the old licence from testing site. Now you can active the license to your new site.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Thank you brother Asif I got it
Glad to know your issue solved. Do not forget to rate us 5 start for our fast support and nice theme 
when I try to import demo i got this “
[ERROR] Failed to import “contact-1-map-bg” (Media) [ERROR] Failed to import “contact-info-bg-1” (Media) [ERROR] Failed to import “event-bg-map-1” (Media) [ERROR] Failed to import “event-shape-1-1” (Media) [ERROR] Failed to import “faq-bg-1-1” (Media) [ERROR] Failed to import “footer-scratch-2-1” (Media) [ERROR] Failed to import “footer-scratch-2-1-new” (Media) [ERROR] Failed to import “header-scratch-1-1” (Media) [ERROR] Failed to import “home-5-header-curv-1” (Media) [ERROR] Failed to import “home-5-logo-curv” (Media) [ERROR] Failed to import “living-option-3-curv-1” (Media) [ERROR] Failed to import “logo-curv-1-1” (Media) [ERROR] Failed to import “page-header-curv-1-1” (Media) [ERROR] Failed to import “page-header-curv-dark-1-1” (Media) [ERROR] Failed to import “scratch-2-1” (Media) [ERROR] Failed to import “service-bg-curv-1-1” (Media) [ERROR] Failed to import “service-shape-1-1” (Media) [ERROR] Failed to import “slider-3-shape1-1” (Media) [ERROR] Failed to import “slider-content-logo-1-1” (Media) [ERROR] Failed to import “team-curv-1-1” (Media) [ERROR] Failed to import “testi-2-curv” (Media) [ERROR] Failed to import “testi-curv-1-1” (Media) [ERROR] Failed to import “testi-curv-2-1” (Media) [ERROR] Failed to import “testi-map-1-1” (Media) [ERROR] Failed to import “about-1-image-shape-2” (Media) [ERROR] Failed to import “about-two__image-content-bg-1” (Media) ” how do i solve this? thank for you help
Hi,
Please open a ticket and give me your site wp-admin login access. I will look into your site for you.
Thank you, Asif Mahmud, SmartDataSoft Support Team
how do i open a ticket?
Hi,
Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, Asif Mahmud, SmartDataSoft Support Team
I did.
I also have the same issue by import the demo. There are many files that are not imported. I checked my php settings but everything looks great and green. I have already open a support ticket. Please help
Hi
I just checked your demo data and found out that for some reason the images in the demo data got altered. That’s it. There is no images missing all the images are imported.
If you would give some time I can check the reason of that for you
Thank you, SmartDataSoft Team
Please check it.
My Demo import looks not the same as your demo. The header and the footer looks different. Please fix this. Thank you
Hi Christian
I have set your demo.
Please check your site and notify us.
Thank You
SmartDataSoft Team
Hello guys, I want to buy this theme, but I need to be sure I can have sky-blue theme color since its not available amongst the theme options.
Just purchased and tried downloading demo content. I got these errors…[ERROR] Failed to import “event-bg-map-1” (Media) [ERROR] Failed to import “event-shape-1-1” (Media) [ERROR] Failed to import “faq-bg-1-1” (Media) [ERROR] Failed to import “footer-scratch-2-1” (Media) [ERROR] Failed to import “footer-scratch-2-1-new” (Media) [ERROR] Failed to import “header-scratch-1-1” (Media) [ERROR] Failed to import “home-5-header-curv-1” (Media) [ERROR] Failed to import “home-5-logo-curv” (Media) [ERROR] Failed to import “living-option-3-curv-1” (Media) [ERROR] Failed to import “logo-curv-1-1” (Media) [ERROR] Failed to import “page-header-curv-1-1” (Media) [ERROR] Failed to import “page-header-curv-dark-1-1” (Media) [ERROR] Failed to import “scratch-2-1” (Media) [ERROR] Failed to import “service-bg-curv-1-1” (Media) [ERROR] Failed to import “service-shape-1-1” (Media) [ERROR] Failed to import “slider-3-shape1-1” (Media) [ERROR] Failed to import “slider-content-logo-1-1” (Media) [ERROR] Failed to import “team-curv-1-1” (Media) [ERROR] Failed to import “testi-2-curv” (Media) [ERROR] Failed to import “testi-curv-1-1” (Media) [ERROR] Failed to import “testi-curv-2-1” (Media) [ERROR] Failed to import “testi-map-1-1” (Media) [ERROR] Failed to import “about-1-image-shape-2” (Media) [ERROR] Failed to import “about-two__image-content-bg-1” (Media) [ERROR] Failed to import “contact-1-map-bg” (Media)
The demo import has finished, but there were some import errors. More details about the errors can be found in this log file
Hi, It seems the upload folder doesn’t have enough permissions to upload the images to your site.
So please follow this link How to Fix Image Upload Issue in WordPress (Step by Step)
After that reset your site How to Restart a WordPress Site – Reset WordPress (The Fast Way)
And import again hope this time you will be able to see the images in the site.
For the further help & support please open a ticket on support.smartdatasoft.com
Thank You
SmartDataSoft Team
There’s no link in your message Sir
Hi, Sorry, Below are the links I mentioned before,
How to Fix Image Upload Issue in WordPress (Step by Step)
How to Restart a WordPress Site – Reset WordPress (The Fast Way)
Thank you, SmartDataSoft Team
Well, never had such an issue in the past with any theme since I use a robust personal vps. Your recommendation did not fix the problem so I have opened a ticket as advised. Anticipating soonest response. Thanks for your help
Hello guys, I want to buy this theme, but I need to be sure I can have sky-blue theme color since its not available amongst the theme options.
