116 comments found.
Hello bought the theme and installed plugins, however the Loveus Demo Installer plugin would not activate, no matter how many times I click on activate it won’t work. I’ve tried numerous times and it won’t activate, this is the only plug in that won’t activate, therefore I can’t start the website. Can you tell me what to do?
Hi,
This is a very unknown issue as we never faced this issue before.
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hello i signed in to do a support ticket however, it’s asking me for a Purchase Code/Enter Licence Key. This I don’t have, since I never saw the Licence Key. I checked the download that came with the templates but still did not see a key. Also i bought this about 2 months ago.
Hi,
Please follow this link to find the purchase key of the theme https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Thank you, SmartDataSoft Team
thanks
Hello and thanks, Just bought the theme and wanted to install it and this error occured “The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Hi,
Please follow this link for the issue you are facing https://help.market.envato.com/hc/en-us/articles/202821510
Thank you, SmartDataSoft Team
Hi there, We can’t update the charitable plugin anymore. It asks for a key. How should we solve this?
Hi,
You shoul be able to update the plugin without the purchase code. We updated the plugin and we didn’t need any purchase code. We charitable free version for our theme. You can open a ticket in our support system for that we will check the plugin for you.
Thank you, SmartDataSoft Team
Can i add payment method for the donations also? especially Paystack, Flutterwave and STRIPE for example
You can check charitable plugin payment method.
Hello, will i have to pay for the elementor page builder? or its a premium page builder
We build theme based on free. You can work in free version
Do you plan to add RTL in the next update?
Sorry right now have no plan
Hi Is it possible to use the WPML and Polylang for multi language??
We suggest to use WPML
thank you. I am interested to buy this template for NGO website
I want to use two languages on the website. English and Persian (RTL)
Sorry it is not RTL compatible
Is it possible to add the RTL myself?
Yes, you can do RTL by your self the css
Do you going to add RTL in the next update?
Hello, does the theme support RTL now ?
Sorry no.-
When will you be updating the PHP to 8.1 for this theme? I can’t run 7.4 anymore as it’s old.
Hi
You can run PHP version 8.1 on your site with the theme just deactivate the “Loveus demo importer” plugin as it was instructed after the demo import is completed.
you, SmartDataSoft TeamThank you very much for letting me know.
In the imported demo, the first color in the counters is gray for some reason instead of green. Is there any way to change the colors in the counters?
Hi,
This is a very unknown issue as we never faced this issue before.
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hi, its the support team reaching out to you.
If you are facing any issue installing the Classy add-ons for elementor then you can ignore it. your demo will be imported even though it is a required plugin. We will let you know as soon as the issue is fixed. Till then don’t worry about the issue. 
Thank you, SmartDataSoft Team
Is there any point in updating the theme? it causes more problems. After doing the update, it says “Our theme license system has been changed, Please activate again your theme license” while nothing has changed! And if I click on “Activate license envato” it asks me if I want to “remote” the existing license to the correct domain name… it’s incomprehensible
Hello, what should I do? do i press remote? and then I could reactivate the license?
Hi,
This is a very unknown issue as we never faced this issue before.
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hi,
Please try again to activate by following below documentation link https://smartdatasoft.com/docs/gen-docs/new-license-system-in-theme/how-to-activate-your-license/Thank You
hello Now the “remove” button disappeared and I have the Active button. Everything works like on the demo video, but there is still the message “License Not Activated.” But then I updated loveuscore and the message disappeared. I have access to loveus modules again. Maybe it will help someone else. I confess that I am always afraid when you propose an update. Hope it goes better next time. Thanks
Hi
When you activate the license through the Envato account but still see the message that “License not activated”
It doesn’t mean that the license is not activated it means the license has already been activated but for the site cache the notification is still showing.
So keep working on your site the notification will go away eventually.
Thank you, SmartDataSoft Team
Hello, Dear all customer our licence server is changed. Please update theme and deactivate your licence and activate with new system. New system will give you full control in your hand to manage your site licence thank you
I cannot see the change logs for the LoveUs theme. The links on the themeforest page of the theme doesn’t belong to this theme. Please check them and pay attention to such important details.
Hello, please I just updated the theme and now I have a courtain efect every time that I enter to another page in the menu. I want to remove it, How can I do it?
Hi,
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hello! I’m making a website for a charity organization. I have 2 questions before buying:
1. How does the fundraising function (donations) work in this theme? PayPal and Stripe do not work in my country. Can I connect Woocomerce payment systems? I mean Woocomerce is for fundraising, donations (not for buying goods, items!).
2. For example, I create a project and write that I need to raise $100. Part of this money people will pay through the site, but part will be collected in other ways (direct transfers to the card, cash payments, and so on). But I also want to display this money on the site. Can I, as a site administrator, change the amount (how much money has already been collected)? Or is this amount set only automatically after the user’s payment?
I’m looking forward to your reply. Thanks. Sincerely, Irina.
Hi
1. As we used the WP-charitable plugin for the donations you need to use the mentioned payment methods in this link https://www.wpcharitable.com/documentation/adding-payment-gateways/
2. Actually the amount can be set automatically after the completion of payment and also you can set it manually by making demo donations from the wp-admin panel.
Thank you, SmartDataSoft Team
Hi, possible to add cryptocurrency payments system? thanks
Is it possible to deactivate my theme from the website its currently on so that I can use it on another? Thank you for your time
Before us deactivate from current site. Thank you
Hello, my license is being on another website that I don’t have access to. Can you please deactivate so I can reactivate it on my new website. Your urgent response is greatly appreciated.
Hi,
I have removed the old licence from testing site. Now you can active the license to your new site.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Phenomenal support as always. It worked, thank you!
Do not forget to rate our theme 5 start. It inspire us always to give good support
Also I do I get rid of the extra banner on the shop page? Its top banner that says Archive?
Hi,
I have found your ticket and replied you there and removed the page banner for you. Please check it and let me know.
Thank you, Asif Mahmud, SmartDataSoft Support Team
