109 comments found.
Can i add links to icons with text?
I wanted to check if its possible to add HTML code in columns.
For eg: i want to add an audio tag in columns.
Hi! Our theme has custom html sections and blocks on the product page. But what columns exactly do you mean? Show us ~ mockup
i want to display 3 block columns. Each would have a title text, with an audio file under it. How do i share screenshots with you?
Understood, such block is absent in the theme. It can be done only as custom job.
Thanks for the quick replies. shall consider that option
Hello support team I create my store logo in HTML and I want my logo in store header and footer so how to do this
Hi! Logo can be simple added for footer and header in the footer and in the header sections here http://joxi.net/MAjz3pKtYM68EA and http://joxi.net/n2YdeODC0NLRWm
not logo image i want to add my logo HTML to theme which shows in header and footer
Understood. You need to know file where to paste custom html code. But that question can answer technical support team. You need to create a ticket here https://big-skins.com/help/
Hi There, I am unable to scroll down in any option when i am editing a page. It was working fine till evening but now it just stopped working, Urgent help require
Hi! I am here to help you right now. Please register here and create a ticket http://help.big-skins.com/ We will ask via a ticket info to log in your store with limited permissions.
how to change theme colorization primary colors, secondary colors, third colors and much more please make full video and upload to youtube
Hi! Here is only theme documentation of the colorization principle https://big-skins.com/lumia/documentation/online/colorization/#colorization-principle-of-inheritance You need to colorize in the admin panel and check the result. Such options unfortunately will not done for the youtube videos.
Make your Lumia theme more smooth in mobile device
Hi! Create a ticket with example how it is now and how do you mean exactly about “smooth”
Please improve your mobile search bar like Desk top view
Hi! Create please a ticket with example mockup so our team will consider it.
How do I setup the contact form so that it sends the form to my email?
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system https://big-skins.com/help/ please and our support team will answer you.
That only works when your website works. I can’t create account because i don’t get sent the account confirmation email.
Write please to bigstepscenter@gmail.com the email that you registered in ticket system.
I found that you have just registered. Automatic confirmation requires time, but I have just confirmed your account manually so you can log in now.
Great thanks will do a ticket now
Hello, Apps not working on your updated theme
Hi! Just disable ajax sections here Theme Settings / Pages speed insight / Uncheck ajax sections on home page. It is default option in each update. If you use 3rd part apps you need to uncheck it.
I already did it, but still not working
Create a ticket please http://help.big-skins.com/ because our support team need to check it
I jus got this one today and have tried everything , i can not get my sezzle buton to pop up at all, can someone help
Hi, dear customer. Write a ticket in our ticket system https://big-skins.com/help/ please and our support team will answer you. We will ask for store access etc.
please tell me how to change footer template
I’ve been experiencing issues with the support system for the Fitarise theme I purchased. The ticketing system appears quite outdated, and it’s been three days since I tried to register. I didn’t receive a verification email, and despite the system stating that manual approval is possible, I have yet to be approved. I also reached out via bigsteps@gmail.com, but I have not received a response. This situation is quite frustrating, especially considering I paid for extended support. Can you please address this issue promptly?
Hi! We approved all accounts. You can log in here http://help.big-skins.com/login.php
Anyway you can send to bigstepscenter@gmail.com We do not have email bigsteps@gmail.com
1) http://help.big-skins.com/login.php doesn’t exist (Not Found – The requested URL was not found on this server.). I found my way to https://big-skins.com/help/scp/login.php, however, when I try to log in it says “Access Denied”. So it seems like you didn’t approve it.
2) If you go to https://big-skins.com/about-us/#contact you’ll se the email bigsteps@gmail.com is listed as the contact email, so I didn’t imagine it.
I’m losing my patience here, please handle this promptly.
We created a new account for you and send you credentials by email
Thanks. I’ve managed to access the support portal and open the ticket.
if you make one video. which will for how to update theme. i will be thankful
Hi! Okay, i will report you
I cannot access your support system it wont send me a confirmation email. Please tell me how to make the selection of subscription default and if they want to change to single buy they can instead of the other way around
Hi! We have confirmed your account. Log in now please.
Hi. How to disable check box “I agree to the store policies” on Cart Page? Option 2: Auto check this box after add to cart ? Thank you
Hi!
You can disable it in Theme settings / Store Policies / Uncheck it here https://monosnap.com/file/XdfFSb24xS2KAHaccGxpY3f5hLKMlc
Resolved. Thank you.
We will glad for 5-stars if you like theme support or theme itself. It helps us to develop theme with new features and keep it up-to-date 
please make a one full video how to setup tabs in product page and upload to youtube channel
Hi! We make a video, I will report you. I think it will be ready today.
thank you so much
Hi Team, Can I have a option to remove full bottom mobile navigation in mobile view
Hi! There is full control of bottom navigation on mobile. You can disable / enable fully and move icons to header from bottom.
hi i really like the theme but i wonder can i add (before/After) image slider? and i want to build site that sells services so i don’t need a a cart icon so can i replace it with an ( action button) like make an appointment thank you
Hi! Theme has slider sections by default. Other things can be done as regular theme support or custom requests.
Hello Bigsteps – Lumia!
I am new and about to move to Shopify from Woocommerce, currently I am using XSt**e theme. There are 6 sites that I am going to move to Shopify. Therefore, I came to Themeforest, and I saw Lumia is one of the “Hot” products (trending), regardless your marketing method by offering it $29, anyway I am interested on your theme, it is totally different look on terms of skin or “UI”. It looks fresh and fit for my websites. However there are things that I would like to know. :
1. Based on your portfolio, there are themes that you “abandoned” (stop developing/no updates); instead of developing, you released a new theme, like Seiko for Shopify, Foxic for Shopify, Goodwin for Shopify, and the latest is Lumia. Question: Will Lumia be abandoned in the future like the others in your portfolio?
2. Lumia Theme is feature rich, however, there are things lacking like “Notify on Restock”, Voucher or Discount Code option on Cart – off canvas & Cart Page (because I cannot access the checkout page, so I assumed that there is no voucher or discount option in Lumia Theme). Question: Will you add these features in the future update?
3. I that there is the feature “ticker section”. Question: Is the feature included in the theme or separate feature from an app?
4. I cannot see any documentation regarding SEO of Lumia Theme. Question: Is Lumia Theme SEO friendly? Is there option to insert or to setup the meta descriptions, meta keywords, integrating to google, or others related to seo?
5. You did not mention about the speed of Lumia Theme, either in Themeforest page or in documentation. Question: How fast is Lumia Theme?
Thank you!
Hi! Thank you for your interest in our theme. 1) We plan to develop and update the theme for a long time. 2) Only apps can extend the theme with such features. 3) Included in the theme 4) It has high SEO metrics and rich snippets compatible. 5) Speed is normal but not high, we balanced between design UI and speed.
how to setup tabs in product pages
please make one video of tabs and upload to YouTube channel please
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