81 comments found.
Hi, if we have already purchased this theme how do we ensure the latest update is installed? It this automatic?
Please see the changelog. This way, you can compare the latest update version with the theme version it uses.
https://gloriathemes.com/docs/luxe/luxe-changelog/Best regards.
Hi Gloria,
Love your theme. How can I filter only one category on the Project Listing element? I tried the exclude, include and still displays all the projects. I have to main categories, Professional and Personal. If you can help me with that please.
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.com/You can renew your support from this link: https://themeforest.net/downloads
Best regards.
Hi Gloria,
It doesnt allow me to add my purchase code to create an ticket. I just need to know how can I filter to display just one category. Nothing else as you didnt explain everything in your documentation. I am not asking for code prblem solving. I need help only with that.
Your support is expired. You need to renew it.
You can renew your support from this link: https://themeforest.net/downloads
Best regards.
I change my theme link . ( demo to live link) But some link not change . I change website link , home url. and permalink.
Examp;e (@font-face {
font-family: ‘Rajdhani’;
font-style: normal;
font-weight: 300;
font-display: swap;
src: url(/home3/myweb/public_html/Demo/wp-content/fonts/rajdhani/LDI2apCSOBg7S-QT7pasEfOqeeHkkbIxyyg.woff) format(‘woff’)
Now not work font face “rajadhani” font. How can fix ? I want change or remove “Demo” folder to live domain name
My support is expired . I dont want renew.
Hi,
Due to Envato policies, we cannot provide support without your support.
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.com/You can renew your support from this link: https://themeforest.net/downloads
Best regards.
I know. My support license is expired. But its common problem ? . Please replay here . may be its helpful other . I think its updating problem
I fixed that problem . Krki Clear Font Cache .
Hello! I made a support ticket, it’s #26321. It is not resolved and it appears as “closed” Thanks!
Hello,
It looks like you have closed your ticket. Please open a new ticket.
Best regards.
Hello, I need the whole background to be black. I moved it everywhere but there are some sections that remain gray, I send a screenshot
https://imgur.com/a/Nn1tHx2How should I make all the backgrounds look black #000000
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comBest regards.
is ok. solved
Thank you!
Hi Gloria Team,
pre-buy question: will there be an update soon for this theme including the latest Bakery Plugin Version? Thanks!
Hi,
Yes, we will do it.
Kind regards.
Good evening, I bought the product but the bootstrap 4 files do not come
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comKind regards.
the ticket system does not recognize my order number
Hi, the ticket system does not recognize my order number. What I need are html files with bootstrap 4, do they exist? If not, is there a refund?
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comKind regards.
Hi, my link to the documentation is unavailable. Where i can findout a new one?
Hello ! i need help to deactivate Lazy loading on the theme.
I need to use a plugin call virtual portfolio and it seems there is a conflict caused by the theme lazy loading.
Unfortunately the premium support expired. Maybe you can send me some info on how to do this on the theme ? thanks a lot, have a great day.
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.com You can renew your support from this link: https://themeforest.net/downloadsKind regards.
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.com You can renew your support from this link: https://themeforest.net/downloadsKind regards.
Hello, i need help to deactivate the lazy load on the theme. Can you help me with that ? thanks a lot !
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comKind regards.
Really nice 
Thank you!
Hello, I want to translate the buttons on this page into different languages. I couldn’t find it. I translated the theme etc. I could not find it. Where can I change this?
Image https://prnt.sc/17cny2l https://demo.gloriathemes.com/luxe/demo/project-filtering/Hello,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comYou can renew your support from this link: https://themeforest.net/downloads
Kind regards.
Hi. Does Luxe Theme have a BLOG option. Can’t seem to find it in the Features list. Thanks
Thanks. BTW, your back to top button doesn’t work on mobile and desktop, at least at my end. Try on page link you sent me.
Can you show and video or screenshot?
Kind regards.
How can I send video to you ?
Wait, it works now. I swear it was not working last time accessed. This is strange. Forget about it it seems ok now. Sorry for this.
Hello, can I get answer to my ticket #16261 sent three days ago, please
Hi,
I’m sorry to hear that. I will contact with our support team. I will solve your problem.
Kind regards.
Hi Gloria team,
I have purchased Luxe- architecture theme when am trying to activate Luxe Theme Core plugin, total site getting blank page and unable to login site.. Help with this ASAP..
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comKind regards.
Hello Gloria themes,
I have bought Luxe- architecture theme and when i activate Luxe Theme Core plugin, everything crashes. I need a solution ASAP.
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comKind regards.
Hi Gloria team,
I have purchased Luxe- architecture theme when am trying to activate Luxe Theme Core plugin, total site getting blank page and unable to login site.. Help with this ASAP..
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comKind regards.
Hi, I don’t know how to change icons in the feature box? There is more icons available ? And how to change the button text in luxe slider? (4 example -> in home-carousel)
I haven’t got any respond.
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comKind regards.
Hello, please check my ticket #15918. The website continue having problem with visualization of images. It seams that at least one library (jquery) is missing or it is trying to call before it is loaded. Please see attached info in my ticket.
Hi,
I checked your ticket. Your ticket seems to have responded.
Kind regards.
