221 comments found.
I bought this some years ago and now I can’t edit due to some issues with visual composer.
Hi, I see that the last update of your theme is one year old… Is it compatible with the current 5.8 and especially the 5.9 that is coming soon?
???
Hi, yes it works fine with the latest version. There is also an update coming soon for this theme. Thankyou.
Wrong! The version of your theme is not compatible with the latest version of Woocommerce (5.6.0), which seems logical since it dates from the end of August 2021. What do you propose? The client’s site crashed…
I tested it locally and it seemed fine. Please can you create a ticket and i will fix the issues for you. Thankyou.
Ok. my request was done on the TICKET #2871866
Hi, I’ve opened a ticket before 3 days and there is no response yet!!
Hi, sorry I will check that for you now. Thanks.
I bought this theme and it’s not looks like with the demo. (revolution slider did not work (need to load from manual mode with wrong dimensions), footer didn’t install ,no social widget).Thanks
Hi,
Please create a ticket and our support guy will find out why its not looking the same as in the demo for you.
Thanks,
Scott
Bonjour jai installer votre themes et quand j’importe les demos le site deviens tout blanc et plus rien ne fonctionne ?
Sorry but I only speak english. Thanks.
Hello, i’m interested in your template, but i have doubts about it, could you help me please?, 1.- is it posible to add paypal, mercadopago or any payment method? 2.- it’s included some admin (backend) to manage content on it? thank you so much
Hey, sorry for the delay. You can add payment methods in the same way as you would the default wordpress themes and yes everything can be managed through the admin area. Thanks.
Hey, I have just replied to your email. Thankyou.
Good afternoon, WPBakery Page Builder and Slider revolution Plugins are provided without a license key? Do I have to buy a license key separately?
Hi,
When plugins are bundled with themes you dont get your own licence key. However, they will work just fine and you dont need a licence key unless you want extra features etc.
Thanks,
Scott.
Hi, I am interested in this WordPress Theme. I just want to know if it is possible to upload a video in a product gallery, in order for users to be able to reproduce it while on the product page (similar with photos, also fullscreen mode). Thanks, best regards
Hi,
The theme doesn’t change how woocommerce works so if that’s possible by default then it would still work with this theme. We would be happy to help all we can.
Thankyou,
Scott
hi, I bought the theme a long time ago and the support has expired, I downloaded the new version of the theme but it seems that there is a bug because the full screen does not work, both the slider and the elements in the row stretched appear with a gap on the right .. I would like to understand if it is my problem and if the theme has this bug because I can’t buy a new support for a bug that doesn’t depend on me thank you
Hi, you should be able to adjust the margins to make it fit better. Hard to know whats wrong without looking at it. Thanks.
Hi! I had buy 6 month of support, but I can’t open a new tiket, please contact me: cacocorse@gmail.com
Hi ! I have bought the licence 3 years ago, but now I can’t update WPBakery Visual Composer. How can I do? thanks bro!
Hello, I see this theme is compataible with elementor.. but when i install it, Elementor doesn’t work. How can i find a solution ? Thank you
Hi,
In what way is elementor not working please ? are you getting an error ?
Thanks,
Scott
Hi,
When i open a page with Elementor (and WPBakery Page Builder activated) the page open unstructured with code everywhere…
When i open a page with Elementor (and page builed desactivated) the error message appears :
Fatal error: Uncaught Error: Call to undefined function vc_shortcode_custom_css_class() in /home/superpro/saranda-maquillage-permanent.ch/wp-content/plugins/luxi-shortcodes/luxi-shortcodes.php:537 Stack trace: #0 /home/superpro/saranda-maquillage-permanent.ch/wp-includes/shortcodes.php(325): featurebox_func(Array, ’’, ‘featurebox’) #1 [internal function]: do_shortcode_tag(Array) #2 /home/superpro/saranda-maquillage-permanent.ch/wp-includes/shortcodes.php(199): preg_replace_callback(’/\\[(\\[?)(featur…’, ‘do_shortcode_ta…’, ‘
[vc_row css=...’) #3 /home/superpro/saranda-maquillage-permanent.ch/wp-content/plugins/elementor/includes/base/widget-base.php(425): do_shortcode(‘
[vc_row css=...’) #4 /home/superpro/saranda-maquillage-permanent.ch/wp-content/plugins/elementor/includes/widgets/text-editor.php(406): Elementor\Widget_Base->parse_text_editor(‘
[vc_row css=...’) #5 /home/superpro/saranda-maquillage-permanent.ch/wp-content/plugins/elementor/includes/base/widget-base.php(501): Elementor\Widget_Text_Editor->render in /home/superpro/saranda-maquillage-permanent.ch/wp-content/plugins/luxi-shortcodes/luxi-shortcodes.php on line 537
Please help me, i’m going crazy lol
Steve
Hi,
Please can you create a ticket at http://eovo.uk/support/ and we will be happy to help.
Thanks,
Scott
Hi
- Is there a theme option to set 2 columns layout on mobile shop page?
- Is there a option to always show the “add to cart” button on mobile shop page?
- does the theme have a “predictive” search functionality?
Thanks.
Hi,
Sorry for the delay. The mobile site doesn’t have its own options as the theme is responsive and adjusts automatically to different screen sizes.
The search doesn’t have a predictor but you could use a third party plugin for that.
Thanks,
Scott
when update for wp 5.1? thanks!!!
Hi,
We are working on an update this week. In the meantime if you create a ticket at https://eovo.support-hub.io I will be happy to help set it up for you.
Thanks,
Scott
Hi, how you guys solving the template “Update Cart” bugs?
Issue : The Update Cart button was Disable after add Quality with + – buttons.
Already been days this ticket didn’t get reply.
Hi, il look into this and make sure your ticket gets a response. Thanks.
No one actually handle this “Update Cart” bugs ticket for me still. What happen…
Hi, my support guy was assigned this. Il look into it. Sorry for the troubles.
Not a single person response on this ticket after 2 days.
Hi, it should be solved now. Thanks.
Hello. Sidebar is already fix, thanks I still dont know how to change category image size. Before images were like rectangle, now it is square. I would like change it to rectangle again, because now there is not whole model on the image. I have one more question. It is possible make top image on the main page on responsible? It is not now. Thanks https://lazoet.com
Hi,
Please can you create a ticket at https://eovo.support-hub.io and i will be happy to help with those issues.
Thanks,
Scott
Hi Scott. I do not have support anymore. So I have to buy support again?
What happened here, >>>
i just installed the latest version wordpress after that tried to install
Install Required Plugins The installation and activation process is starting. This process may take a while on some hosts, so please be patient.
Installing and Activating Plugin Visual Composer (1/2) Installatiepakket downloaden van http://themes.eovo.uk/plugins/js_composer.zip… An error occurred while installing Visual Composer: Download failed. cURL error 7: Failed to connect to themes.eovo.uk port 80: Connection refused.
Installing and Activating Plugin Revolution Slider (2/2) Installatiepakket downloaden van http://themes.eovo.uk/plugins/revslider.zip… An error occurred while installing Revolution Slider: Download failed. cURL error 7: Failed to connect to themes.eovo.uk port 80: Connection refused.
All installations and activations have been completed.
Looks like your server may be blocking the downloads. Please create a ticket at http://eovo.uk/support/ and i will be happy to help.
upload the plugins manually trying to upload the demo but
>>>>
Error: Service Unavailable (503) 
Im now waiting for 3 days like I emailed you please send me the demo content via wetransfer to abdelicious@gmail.com ... I cant download/upload the demo content via wordpress there seems to be a problem … my client is waiting on me … please respond
Best Regards
Hi,
Please can you give me the ticket number and I will look into this for you urgently ?
Thanks,
Scott
Hi Scott I already sent u ftp but still no response I want help now … please respond to me ASAP
Do u already know when u can help me abdelicious@gmail.com
i just sent u an email with printscreen … tnxz in advance
Hi, sorry all tickets have now been answered.
My theme was outdated and now it’s not working at all when updated it. Why? Can’t I have the theme anymore?
Hi, what part isn’t working please ? are you sure you have the latest version ?
I have the latest version. When I’m in dashboard and choosing Luxi as theme, the whole site shuts down and I can’t access my dashboard so I have to change theme manually in phpMyAdmin.
Hi, sounds like something else could be wrong. Have you tried on a fresh wordpress install to see if it does the same thing ?
what are these feature boxes?
I am unable to edit the feature boxes
I have purchased this theme from elements envato please help me.
Hi, You should be able to edit them through visual composer.
My dear there is a plugin that soe elements are missing in it that is why its not working.
Hi,
Sorry Im not sure what you mean.
Scott
NP, Thanks pal
