Hello, I am looking to purchase but need to make sure first that my payment method will be accepted with this theme – https://www.directpay.online/ – this is the only payment system that I can use for the currency needed – Will it work with the theme when I purchase?
Hi @petridish , You would have to do custom work to integrate this payment gateway in theme after purchase.
hi, same things, imposible to update the theme? And if i’ll update wordpress core or plugins….all breaks??
Can you tell me when you update is ready? i’ts a long time now…
Thanks for your answer
Hi @ hamethyst , I would like to inform you that we have already started updating all of our themes and very soon we got the turn for Luxury theme as well along with compatibility with latest version of WordPress.
Until that keep using recommended version of WordPress to avoid any trouble.
I find it hard to believe that you are actually going to update this theme. You have been saying this for 12 months now, and I think you really ought to be reported to themeforest. It’s completely dishonest. There hasn’t been an update to this theme for 3 years, quite frankly ridiculous.
Hi @ Lumborg , Thanks for your opinion. Theme works well on advertised version of WordPress and have no issues with it and i hope you won’t be abusive with your buyer rights.
As acknowledged, update will be released as soon as it will be ready and official email will be forwarded by Themeforest.
Hello All !
We understand that every theme does not fit to 100% needs of every buyer, thus modification becomes necessary. We know our theme more than anybody does, we can modify it to match your exact needs. We have advantage to developing the theme, thus we are most economical in customization market. You can request a quote for your project here: Get a Quote on Chimpstudio Customization Portal ! Incase you feel any trouble while register/login/followup you may send direct email via contact form given on profile page!
We’ll do our best to answer your questions and fix issues as soon as possible. While using our theme, if you have any question or query, we are always ready to assist you via dedicated Support ticketing system. We consider every customer as our prime client and provide support on top priority basis as defined in Envato Item Support Policy! You may also reach us via Whatsapp to ask quick question or update:
I was interested in buying this theme, but no update for 4 years and your customers seem to be complaining. Seems pretty shady
Hi@ lucpallot , Thanks for your kind interest in our theme.
You are right its been quite late with update, to overcome all the delays our team is working to release a big update which is going to be released very soon. You can keep in touch to stay updated. Thanks for your time.
Hello can I order customization or some paid development from you on this template??
Hi @ zedneycreative , Yes, Could you please explain your customization request along with all clear requirements, list of features, functionalities and estimated budget
here: http://chimpgroup.com/crm/index.php/quotation. Customization team will be more than glad to provide you with the counts and quotation as per your requirements.
Looking forward to assist you
I’m sorry but i just would like to say, i’ll buy a new theme…update theme is very too long…since twoo years ago…and it’s difficult waiting for update wordpress core or plugins…
if i’ll update wordpress core and plugins, website is broken… your process update is too long. I have twoo theme with chimp studio and i’m desapointeed for the update this..
good luck for your next works
friendly for your all team
Hi @ hamethyst , Unfortunately you have those themes on which work in in progress for now. believe me the wait is going to be over very soon now. We are eager to provide free support to awaiting clients as well after update. Thank you for your patience and time.
the theme is not working i wrote whatsap no reply
Hi @ zekai2434 , There was a bit delay in response due to weekend. Support works from Monday to Friday. Weekend tickets / Requests are responded on next working day.
Keep following you will be replied shortly.
I cannot edit the homepage from pages
you can’t take any action
Hi @ zekai2434 , Could you please reach out via opening ticket on dedicated help panel here with admin and ftp details : http://chimpgroup.com/support
Support team will checkout and dig out the core reason behind trouble.
I wrote whatsapp www.suarahotel.com
Did you updated php version as advised on Whatsapp ? You will be contacted shortly.
yes i upgraded to version 7
Okay please notify the same to support team, they will check the matter and sort all for you. Thanks
demo doesn’t work
Hi @ zekai2434 , Sorry for inconvenience.. There is a temporary conjunction going on online server and will be sorted as soon as possible now.
You can reach out team via : WHATSAPP NO : +447444900194
We are getting a lot of issues and missing content when running the new theme.
We believe there may be an issue with the page builder component of the new theme, can we ask if there is also an update for the CS Framework plugin that is part of the theme?
Hi @ Lumborg , Your regular Support license had already been expired. You just need to renew Support license if you need support further regarding Luxury theme. Read licensing details here: http://themeforest.net/licenses/standard
Hi We have extended our support and as instructed sent numerous Whats App messages but have received no answers to our problems – I will open a new ticket today with the problem – please respond
I have checked you have just contacted team via Whatsapp. Keep following and continue discussion over there.
After updating to theme version 1.5 (Latest Available in Download) everything is disabled in Page, Post, Room, Room Capacity, Booking and everything which is dealing with custom post type is disabled. is anyone fixed that issue please let me know
Hi @ greatbillo . Thanks for reaching out here.
Make sure you updated all plugins given with theme since it was a huge structural update related to New policy introduced by Envato that wont allow to keep the shortcodes in Theme.
If yes and trouble still remains, you need to renew Support license if you need support further regarding Luxury theme. Read licensing details here: http://themeforest.net/licenses/standard
Hi, I know my support has expired.
But I need to reinstall revolution slider, cause my host found a lot of malicious files on this plugin. Probably a lack of security.
Then I download the files again and I couldn’t found this plugin.
Could help me?
Hi@ lukleo , You can use contact form given on profile page to request for latest revolution slider plugin.
Can i use wocommerce Payment Getaway?
Hi@ sagor2300 , No wocommerce Payment Getaways are not compatible and tested.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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