59 comments found.
Hello! Which is the latest Wordpress version that the theme is compatible with?
Hello,
Thank you for contacting us!
The theme is compatible with Wordpress 6.4.1. In case any errors arise, they will be fixed right away.
Regards.
Hi guys! How are they? Sorry to bother you. #1- The Slider Revolution, on the home page, when the page loads it is aligned to the left. #2- In the Wineries Menu, on the PC it doesn’t let me scroll to see all the existing wineries. Could you help me solve these problems? Thank you very much in advance.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello, the slider revolution on the home page when I load the page aligns to the left, could you help me solve the problem. Thank you
Hello,
Thank you for contacting us!
Sure. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
seriously guys, last update is january ? I have malware everywhere on my website, not compatible with wordpress 5.8, with the new visual editor…. so, when it’s gonna happen please ?
Thanks
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://luxurywine.themerex.net/doc/#theme_update_plugin
Also, please install Classic widgets editor plugin recommended by Wordpress team for full compatibility with 5.8 – https://wordpress.org/plugins/classic-widgets/
Currently, we are planning a new theme version. It will be released in a while. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hi I bought the Luxury Wine | template Liquor Store & Vineyard WordPress Theme + Shop, this site creates lots of problems, for example whidgets don’t work by error. Themerex applications are not working give error. Can you help me? thank you
Hello,
Could you please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,How do I unstick the main menu so it remains at the top of the site rather than the menu being sticky following the user down the page?
Hello,
Thank you for contacting us!
To disable the sticky menu, please navigate to Layouts > All Layouts > choose the necessary header > Edit > Layouts: Menu > Uncheck ‘Fix this row’ option. Please review the screenshot – https://prnt.sc/19pgcps
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Worked perfect. Thanks!
Sure, we are happy to help! 
Hello, I have updated wordpress and in the shop of the site the decimal separator in the Woocommerce prices has disappeared and reads 5000 instead of 50.00.
What may have happened?
Thanks in advance
Best regards
Hello,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (it does not require support renewal) for further research on the issue.
Best Regards,hello,
I updated my website to wp 5.5 and wpbakery + essential grid no longer works. Do you plan to release an update of the theme?
Thanks & Best regards
Emiliano
Hello Emiliano,
Thank you for contacting us!
Sure. A new update will be released in a while. The theme is compatible with WordPress 5.5. To avoid any issues, bundled plugins should be updated to the latest version.
Our Tech support team can send them whenever you need the update. Just submit a support ticket at https://themerex.net/support/.
If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
It seems like everytime there is a update to wordpress. This theme breaks or very hard to update elements.
So this time around. I updated WP Bakery and slider revolution to the latest versions. No difference.
Somehow I am able to see only some of the page builder components on the backend editor. On the front end, some elements can’t be edited.
Dear Theme creators.
Last Update 17 July 19
Perhaps you want to fix this on the whole. Rather than do reactive troubleshooting
Hello,
The theme is fully compatible with the latest WP version, just the bundled plugins should be updated to their most recent versions. New theme version will be released in a while.
Essential Grid should also be updated to solve the issue. Please contact our support team at https://themerex.net/support/ to get the new plugin version.
Best Regards,Hi,
In my website suddenly the Decimal Separator in the Woocommerce prices disappeared, I can’t understand what could cause it, everything is updated (except for the wp bakery page builder), and everything is set as always.
What could be?
Thanks in advance
Kind Regards
Hello,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (Purchase Code is not required) to get the most recent WPBakery plugin version.
Best Regards,Hello, Since the new Wordpress 5.0 update, the upload product image on the shop page seemed to be broken – is there anything we need to do to get this working? Thanks!
Hello,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (Purchase Code is not required) to get help.
Best Regards,Dearest THemeRex. After instaling your theme with the demo data I started to customise it but realised that nothing in it changes. I can’t change any logo nothing. The layout modules dont seem to work properly. I would hope for some support real soon
I can’t even find any where to change theme options apart from Customise
Hello,
The options are in Appearance – Customize in admin. Please check this link for more info http://luxurywine.themerex.net/doc/#theme_customizer.
The theme uses the Layouts feature. Please check which layout in used for the page in page settings, go to Layouts, select this layout to change the logo in it http://luxurywine.themerex.net/doc/#layouts.
For further support questions, please feel free to contact our support team at https://themerex.net/support/ to get qualified help. Best Regards,Yeah I tried that. I also noticed that when I try to edit the layout in Backend Editor from WP Bakery (updated to 6.2) and running on WP 5.5 it doesn’t show any Bakery editor only pure text. Also the screen options is disabled. Quite frustrating. Let me know if you need me to to log a ticket in support
Hello,
Yes, please submit the support ticket with your credentials at https://themerex.net/support/ for further research on the issue. Thank you!
Best Regards,strange.. themerex.net/support is different from support.themerex.net. I can login to the second url with my ticket no.Ticket #16965
Please find updated artefacts there
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,how to add product image in checkout page ?
Hello,
Please check this link for more info https://www.themelocation.com/how-to-add-product-images-to-woocommerce-checkout/.
For further support questions please feel free to submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hello, How can I add product image in billing details. Can you please give me some suggeastions or code?
Hello,
Please check this link for more info https://www.techiesandesh.com/woocommerce-show-product-image-checkout-page/.
For further support questions please feel free to submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Thank you!!
Sure, happy to help!
useless theme
Hello,
We are much concerned about the review as it is not clear what issues you faced. Please specify the difficulties you have and our Tech support team will help you with any questions. Just submit a support ticket at https://themerex.ticksy.com – and get qualified assistance. We have not received any support requests from you so far.
Best Regards,Hi, I have purchased this theme, downloaded with PHP files. However, I require this theme in HTML format.
Can I please have this theme in HTML format? If so, do share the files. Thanks.
Hello,
Unfortunately, this design is not available in HTML.
The theme can be converted to HTML by our Customization Studio. Please submit the ticket at https://themerex.net/support/. Select ‘Get Customization’ category for a quote.
Best Regards,Hi, ticket has been logged at https://themerex.net/support/. No acknowledgement or reply as yet…......how long till we hear something from the author?
We are pressed against time, appreciate conversion of the theme into html format.
Thanks.
Hello,
Could you please provide us with your ticket ID.
Best Regards,There is no ticket number but have received reply email. Thx.
Hello,
Alright, i see. Sure, you are welcome, happy to help!
Best Regards,Hello. I bought your theme last year and customized the content to my needs. The site is very slow. Plugins for optimization, for example, Autooptimize WP-Cache, do not really help speed up the site. Your sample site is pretty fast. Tell me how to achieve such a speed of the site? Thanks.
Hello,
Please try these directions to speed up the site:
https://www.wpbeginner.com/wordpress-performance-speed/ Best Regards,Hi there! I have a pre-sales question: How many product can be listed within top products section (in your theme listed as recommended products) on the front page? I need 31 products to be visible in that section and I want them to be seen as soon as customer arive to the front page.
Hello,
Thank you for your interest in our theme!
The Recommendations section is added with the help of the Essential Grid plugin, so you can add as much products as you need there. You can learn more about the Essential Grid plugin from this link https://www.themepunch.com/support-center/essential-grid/#documentation/.
Best Regards,Hi Sir/Madam, My Envato ID – Rolik75 I want to buy Luxury Wine | Liquor Store & Vineyard WordPress Theme + Shop with all pictures, photos, video text and need help to create my web, because I’m a beginner. Please, help me to connect to whom it may concern. Sincerely Roland Vasadze John’s Rock Company LLC johnsrock@gmx.us 646-399-9935
Hello,
Thank you for your interest in our theme!
After the theme installation with the dummy data the theme will look like the demo http://luxurywine.themerex.net/ but please be aware that all clipart images included in this theme are copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately. Nevertheless, you can request the image IDs/references by contacting our support department at https://themerex.net/support/. You will get 6 months support with the theme after the purchase and will be able to contact our support department for help. You can also contact our Customization studio for a quote if you do not want to deal with the customization on your own https://themerex.net/support/ – select ‘Get Customization’.
Best Regards,Hi, I installed woo commerce does not work the increase in quantities, both on the product page and on the shopping cart. The arrows do not appear.
What can I do?
Thanks
Hello,
Could you please submit the ticket at https://themerex.ticksy.com/ into ‘Pre-Sales’ category (Purchase Code is not required) to get help on the issue.
Best Regards,