55 comments found.
I made a request (http://maaya.themessupport.com/request-demo/) demo But it didn’t work. Site respond “(An error has occurred. Please notify the website Administrator. Security error!)” Please answer how to get the demo site
stuck with homepage
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Note : It seems that your support has expired., Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer :
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportI purchased the Maaya Theme and it will not install because “The package could not be installed. The theme is missing the style.css stylesheet”
Hi.,
Sorry for the inconvenience,
A common issue that can occur when installing a WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading or activating the theme.
Please refer the Link : https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I bought this theme in 2019 and only managed to install Feb 2021 because I was not confident with wp bakery and yes finally it’s live. I’m using for my blog.
I’m having problem with core web vital and only score 2 for mobile under page speed insights. issue on render blocking resources, css and etc
i think this theme really slow down my blog.
Hi.,
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation: https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Thank you, we look forward to help you!!..
I’m having problem with my most popular categories carousel . https://modernmumthingy.com/ the display is not in carousel format anymore.What should i do
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
i’m trying to input my email to get the live backend demo but i keep getting an error. Is there somewhere else I can send my email to?
Please send your request to us directly at this email support@wedesignthemes.com
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Dear Team, I would like to change the Menu text colour. I tried by changing the typography from the Theme Customizer but nothing changed. Also from the Header settings > Mega Menu> Typography is not possible to change the colour. How can I do that?
thank you Veronica
Hi,
Kindly, send us the page link where you have the issue, along with your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you get rid of it ASAP!!
Regards., DesignThemes Support.
Dear Team, I uninstalled Maaya from Wordpress because I cancelled by mistake some theme layouts and I wanted to start everything from the beginning. From that moment Wordpress has shown fatal error. Now I have reinstalled both Wordpress and Maaya theme, it seems to work but when I try to create a child theme with Child Theme Configurator it shows following error:
Notice: Undefined index: lists in /home/customer/www/bandhulera.it/public_html/wp-content/plugins/designthemes-core-features/visual-composer/modules/new/mailchimp.php on line 24
Notice: Undefined index: enable-sub-title in /home/customer/www/bandhulera.it/public_html/wp-content/plugins/designthemes-blog-addon/templates/tpl-blog.php on line 17
Can you please help me?
thank you again Veronica
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi, I installed Maya Theme but I cannot find the different homepage /internal page layouts in the Site Layout that I see in the preview. Can you please help?
Hi.,
Thank you for contacting us.
If you want your site same as like our demo,
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Regards., DesignThemes Support.
Thank you, this was really helpful, I managed to install the demo content!
Hi.,
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Dear team, I have another issue…when I switch from the Homepage to another page in my website, the logo changes again in the Default Maaya Logo. Why does it happen? How can I change this? thank you in advance.
Hi.,
If you are using cache plugin, Just delete that and check it out.
Regards., DesignThemes Support.
Hi! I´m trying to hide the number of likes and views on Maaya Options tab>Single Post & Post Archive options> I changed to OFF but it´s not working. Am I doing something wrong? Thanks
Hi.,
Go to Dashboard / Appearance / Maaya Options / All Page Options / Post Options / Single Post & Post Archive options and you can disable likes and view here. Refer this – https://prnt.sc/pzgztk
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Hi I checked these options and they´re all OFF but it´s still appears the number of views and “Likes” Box
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
I got this on Envato elements and it’s a bad quality theme. Lots of extra plugins some doing the same stuff, bad UX (there are 3/4 different places to customize and a very annoying loading spinner. When I tried to revert to my old theme it broke the website
Hi.,
Sorry, you have downloaded our theme via Envato elements, we can’t provide the support for Envato element subscription users.
Kindly deactivate all the plugins from this theme then check your site.
Regards., DesignThemes Support.
My widget area or to be specific right sidebar are not at the right place
Hi.,
Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello! Question on the theme: Do you have any example sites you could send me that have posts with multiple categories? My site is going to have a bunch of categories for each piece of content, so it would be good if I could see how that would display.
Thanks!!
Hi.,
Thank you for your interest on our theme .
Sorry for the inconvenience ,but we can’t share our clients details.
Regards., DesignThemes Support.
I bought this theme a few weeks ago and do a manual installation (not import demo version). I faced the following problems: 1. The link does not appear in the blog post share. So, share of blog post doesn’t work. 2. How to make footer widget for Instagram and socal media as in the demo version?
Hi.,
1 ) Please be more specific about your query with some screenshot , so that we will help you better.
2 ) Kindly refer this screenshot – http://prntscr.com/lpxxwn , And kindly refer this link for how to set up instagram – http://support.wedesignthemes.com/knowledge-base/how-to-add-configure-the-instagram-feeds/
Regards., DesignThemes Support.
Hi, Thank you for response my question. For my first question, you can look at the sample here: https://prnt.sc/lrerx1 There is no url appear when i share blog post from share button bellow the post. Thanks.
Hi.,
Kindly send us the page link so that we will have a clear look from our end.
Regards., DesignThemes Support.
Hi, This is the sample of the page: https://kitingfield.com/menyusuri-nirwana-di-tepi-hutan-meru-betiri/ Sharing article works only from the related article thumbnails under the end of blog post. Many thanks.
Hi.,
We have checked the share button it working fine.
http://prntscr.com/lrw4av , http://prntscr.com/lrw4ws , http://prntscr.com/lrwbnnRegards., DesignThemes Support.
Hi, I’d like to ask where to define which categories will be shown in “Most popular” carousel? I defined my own categories and there are not visible in this carousel. I know it’s defined in the hooks but I don’t know how to add there my own categories. Many thanks.
Hi.,
Kindly refer this video – http://recordit.co/F9slCbmBim
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi, I have a problem with WPBakery Page Builder (formerly Visual Composer). I am not able to activate license and that’s why it doesn’t work. You declared that the theme includes Visual Composer so can you tell me how can I active it? Many thanks.
Hi.,
Thank you for contacting us.
Your Plugins are already active. No need to enter the license key to activate the plugin files.
Kindly note, We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update.
Kindly, Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
Regards., DesignThemes Support.
Hi,
I didn’t see the answer on suradancer question, so Does the Theme include Social Counter widget? If Yes where can I find it? If not, don’t you plan to do it in an update when you present your theme as it contains it?
Many thanks.
Hi Martin.,
We have used a free plugin “Easy Social Share Buttons for WordPress” for the Social Counter in Home page 3. Just you can just install that plugin and configure the widget as shown in this screenshot http://prntscr.com/l4b13k
Regards., DesignThemes Support.
Hello, I have a trip site. I use Jannah theme on this site but I do not like this theme. Do you think your theme will be compatible with my trip site?
Internet address: https://www.geziyerler.com/osmangazi-gezilecek-yerler
Hi.,
Thank you for your site in our theme.
We just used this theme for blog , there you can’t enable hotel booking module like this
Ref : http://prntscr.com/kqdn6z
Regards., DesignThemes Support.
Hi,
I have two questions : how can I take off the waiting page with the smiley while the website is charging ? And do you have the documentation to understand your theme. I find it very difficult to start, I’m completely lost. Thanks, Mila
Hi.,
1 ) Get into Admin Panel > Appearance > Maaya Options > General there you can disable it ,
Ref : http://prntscr.com/kq164c
2 ) Our documentation link – http://themessupport.com/documentation/doc/maaya/
You are always welcome to ask us your queries and we are ready answer it with pleasure. Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Hi.,
You are always welcome to ask us your queries and we are ready answer it with pleasure.
In the meanwhile , You can help us out greatly by rating our theme for us, give us a nice 5 star rating!!
Refer : http://recordit.co/YqdTBuEJRm
Eagerly waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Hi,
is it possible to disable tags on the blog listing pages but enable the tags on the blog post? I made a screenshot so you can see exactly what I mean: https://ibb.co/c0k7Yo Thanks for your help!
Hi.,
Kindly send us the page link then only we will give you the custom css code to disable tags on the blog listing pages but enable the tags on the blog post.
Regards., DesignThemes Support.
