66 comments found.
Hello, are any updates planned? Thanks!
Hi!
At this moment we are not planning any updates for this plugin. But if there are any issues that require our fix or you have a suggestion for a new feature we will be happy to hear it 
!
Thanks, ThemePlayers
frontend editing not available? What is the point of WP Bakery? Would like a refund
Hi!
Unfortunately, the frontend editing is not an available feature for Macaroon WP.
If you wish to get a refund, please create a refund request by following this link: https://themeforest.net/refund_requests/new The team will review it after receiving it.
Thanks, ThemePlayers
the menu is showing up below a line and when I try to navigate to it I can’t click on it before it disappears
Hi!
There might be a small CSS issue which currently I am not able to recreate in our test environment. Please contact our support at support@createit.pl or https://createit.support with test access to your website. This will allow our Support team to help you fix this problem.
Thanks, ThemePlayers
How do I install a child theme for this theme?
Hello!
Please follow this instruction. It should help you create and install a child theme.
Thanks, ThemePlayers
Those are macarons, not macaroons.
Hi!
Thank you for the comment! We are aware of the mistake but we decided to keep this name as this theme is dedicated for all cookies and sweets not only macarons
Thanks, ThemePlayers
Hello, I just bought this theme and tried to fix same as your sample – multi page- but my site look so dirty and have some errors.
What can I do at this point?
I just want to make my site same as your ‘multi page’ demo completely.
I installed all plugins.
I hope your reply quickly.
My site add is www.neemacaron.com
In addition, don’t you have any builder by yourself? It’s so difficult to handle it.
Hi!
Can you please contact our support at support@createit.pl or https://createit.support with test access to your website, so we could check this? Guys will be more than happy to help you there.
Thanks, ThemePlayers
Hi, how can i activate the automatic theme updates? the link you have does not work… http://outsourcing.createit.pl/envato_license.html
Hi!
I apology as it seems the link used there in the theme is outdated. Here you will find the correct link with the information where to find the license/purchase code.
Thanks, ThemePlayers
Hey! I sent you an email regarding several bugs and I need help asap- please!!
Hi!
The e-mail you send to us was answered by our suport team. This message recived number 7716906. If you didn’t recived our message via e-mail please go to https://createit.support/helpdesk/en where you will be able to read them using suport’s ‘track a ticket’ option.
Thanks, ThemePlayers
Thank you, I will do follow up in your system
Hi, I need help because I add the header image but nothing happens.
Hi!
Sorry about the problems with our theme! Please contact us via e-mail: support@createit.pl or our site: https://createit.support/ and send us credentials to your site so we will be able to check this problem there. Our support team will be more than happy to help you.
Thanks, ThemePlayers
Wow for real? I have bought hundreds of themes and used all in the same server, never encountered an issue like this before. What a great support…...
Hi!
This old answer wasn’t meant for your question as for sure It’s not a server issue. As we discovered this mistake we replaced our reply within a minute of writing the previous one. Please contact us via e-mail: support@createit.pl or our site: https://createit.support/. We weren’t able to recreate this error on our demo but it looks like some type of setting or file issue which we will be happy to help you solve. We sincerely apologize for any inconvenience caused by this issue.
Thanks, ThemePlayers
Will write you an email, thanks
Hi, I would like to change meta title and meta description to the shop page. I tried to use Yoast but even if change title ad description it remains “Products Archive”. How can I solve this? Thanks
Hi!
Please follow this instruction. It will show you how to change meta title and meta description for this page. If you still won’t be able to add this changes on your WooCommerce page please contact our support team via: https://createit.support/. They will help you there
Thanks, ThemePlayers
Thank you!
Hi ! We have bought your theme and here’s the link of the website : http://yogurtfactory.fr/ We’d like to have a video instead of the slider. The video is hosted on Youtube. And when we use the video widget, autoplay doesn’t work. Also we would like to have full width video without having youtube pictogram or video offer … Could you tell me how to do ?
Thank you ! Best Regards
Hi!
You can use section with background video, it can be setup in Row settings, screenshot: here. But unfortunately it supports only self hosted videos. This way you should have full video without Youtube pictograms.
If you will have problems with that feel free to contact our support forum.
Thanks, ThemePlayers
Thank you for your answer ! As you can see here http://yogurtfactory.fr/home-3, this isn’t working well. On mobile the video isn’t playing. Also this is heavy to load.. Thank you
Hi!
It looks quite alright on desktop. About the problems with mobile version – please contact our team from support forum so they could investigate it.
Thanks, ThemePlayers
Hi, I read thi answer: “The problem is mixed content, blocked on your website (Font Awesome is loaded with http instead of https). You can fix this by removing the http: from the FontAwesome link.” but I don’t understand where I should remore http from the FontAwesome link. Thanks
Hi!
Problem with HTTPS should be already resolved. If you still have problems with icons please contact our team from support forum, so we could check this.
Thanks, ThemePlayers
Hello!! the theme works with wp 4.7
HI!
Yes, it should work without any issues with the latest WP.
Thanks, ThemePlayers
Hello! We are having problems with the visual composer, I think it should be updated. On the edit page does not appear the items to be edited. How should I proceed?
Hi!
Please contact our support team (via support forum, email or send us a message via Envato) and we will send you the latest version of Visual Composer or (it’s up to you) update the plugin directly on your website if you provide the credentials.
Sorry for the inconvenience!
Thanks, ThemePlayers
Hello createit-support,
I tried using your support today … and yesterday and I keep getting this error: “ERROR: Your topic cannot be created at this time.” So, I don’t know what I am doing wrong … I write my question and input my my login creditals then click send and get the error, so I don’t know.
But here is what I am asking:
Hello there ThemePlayers!
I just purchased your theme and I am very excited to get started. You do have a very nice theme. I have question about the Revolution Slider …
URL: http://dev.lemondropcookieshop.com/
1) To have it look like your demo: Do you have a Revolution slider demo?
2) Do I just start creating some slides and it will automatically adjust to the right of the Homepage?
I know these may be some novice or dumb questions but I read your documentation and … well … I want to make sure I do this right, that’s all.
Thank you for your support,
Christine
Hi!
Sorry about your problems with the support forum! We will check what’s going on there.
About your questions – we don’t use the Revolution Slider with our theme. Please check about this. You just need to create a gallery with images and select it in header settings (you will find more details in documentation).
If you will have any problems with that feel free to send us and email to support@createit.pl
Thanks, ThemePlayers
Thank you so much!
Yes, I know you don’t use the Revolution Slider but when I imported the Demo content it had a option for Step 1 “(this step is optional – if your theme does not include Revolution Slider and you are not using WooCommerce, start from the step 2) – install and activate these plugins before you proceed: Custom Post types plugin,, Revolution Slider, WooCommerce. Without activation those plugins some functions could not work like on our demo page.” (page 8 of the PDF Documentation)
So, I was just askin’ because we are using the Revolution Slider … I want to make sure the slider works like your demo because it looks fantastic!
Thank you again,
Christine
Hello, some files are out of date :
macaroon/woocommerce/content-product.php version 2.5.0 is out of date. The core version is 2.6.1, macaroon/woocommerce/myaccount/form-login.php version 2.2.6 is out of date. The core version is 2.6.0,
Any update please ? Thanks
Hello!
Please contact our support forum about that. Our team will gladly help you there. Sorry about the inconvenience!
Thanks, ThemePlayers
Hello, Icons doesn’t load on ssl you can see it here : https://doudou-mouslimou.fr/ . Could you help please ? Are you using Font Awesome Icons ?
Thanks.
Hello!
The problem is mixed content, blocked on your website (Font Awesome is loaded with http instead of https). You can fix this by removing the http: from the FontAwesome link. If this solution will not help, contact us by our forum http://createit.support/. Our team will gladly help you there.
Thanks, ThemePlayers
Few time ago, i send a refound request about the theme in object (Macaroon Sweet Shop). Nowaday, i haven’t recived an answer about yet. Please contact us urgently at : comunicazione@gasweb.it Greetings
Hi!
In case of any problems with our theme – please contact our support forum. Our team will be more than happy to help you there. If you did it already and you are not satisfied with our help – please contact Envato about the refund – they handle all payments and refunds.
Thanks, ThemePlayers
About the theme in object, i requested a refound. The Help Officer told me to sent Details / screenshots of the errors or issues that i have encountered while using this item. To sent you the screenshots, we need to re-install the theme and re-do all the screenshots! I think it’s useless to spend more 1 hour (in more than those hours already used) for that theme (61 $). In the comments of the theme in objects, the same mistakes are already explained. I ask you to have the refound for the amount that i spent. Thanks.
Hi!
Please check Envato Help about the refund policy https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- Authors don’t handle payments and refunds – only Envato can do that. Unfortunately I can’t see any request from you regarding the Macaroon theme on our support forum nor the support mailbox, so I believe it was someone from Envato team who needs screenshots from you.
Thanks, ThemePlayers
Hi
@ingo84 how did you solve the problem? did you download the theme again?
Hi!
In the latest theme update (it was published yesterday) you will find updated Visual Composer package – plugin update should resolve the issue. In case of any problems with that – feel free to contact our team from support forum – guys will gladly help you there.
Thanks, ThemePlayers
Hi there,
I did a clean install last week, and i noticed the Visual Composer backend editor is not working. I did notice the comment above that this will be fixed in today’s update. So I updated the theme at the theme editor, but now it displays a message to activate visual composer. Should manually overwrite the visual composer plugin folder with the new files fix this or is there another solution ?
Regards,
Nevermind it’s working now, I forgot the editor loads at the bottom of the page.
Hi!
Great to hear that you’ve managed to solve this. Thanks for letting us know!
Cheers, ThemePlayers
