Reviews for Magie | Magazine WordPress Theme

Reviews for Magie | Magazine WordPress Theme

Cart 272 sales
Well Documented

26 Reviews

for Customer Support

One of the worst support I have ever dealt with

Author response

Our support team replied on your ticket, Our developer notices that you need to access your database, go to the “options” table, and check the value of the “upload_path” field https://prnt.sc/10vmne6, maybe the value that is being stored in the database is the old site’s old folder before you move the site, you need to fix it to the correct value for the current site. Please continue to discuss with us on the forum.

for Customer Support

Hi,

We have bought this theme in December 2017, but cannot activate some of its important features such as search button, author name due to performance problems.

We’ve written to Thimpress about this but could not get a satisfactory answer. And they told us the problem is not that of the theme but of our server.

Best regards.

Author response

Hello akilfikirisleri

So sorry for any inconvenience you had. I've checked your problem. It's about CPU memory of your server.

This problem is not usually related to the theme only. There're some reasons such as comments spam, high volume of web traffic, hacked websites, multiple WordPress websites,...

Your website is also loading slow. Did you try changing a better server? There're some good servers such as Bluehost, SiteGround, WPENGINE,... These servers are also pretty cheap. I believe that if you change a better server, these issues can be resolved permanently.

Regards

Thoa Kim

for Customer Support

Customer support is awesome !

Fast response and script file is good !

for Bugs

a lot of problems (search box, layout)
I do not have time to correct errors. I chose a different theme

Author response

Hi,

I'm really sorry for any inconvenience you had. I found that our developer tried to help you out all issues. For issues of layout, it's not bug, just problem of configuration. Some problems is due to conflict plugins and we also helped you resolve issues. Please let us know what problem you're facing then we'll try 200% the best to help you out.

Regards,

Hien Phan.

for Design Quality

This is a very poor theme. It makes it very difficult to build a website for your customer...

Author response

Hi,

I'm really sorry for any inconvenience you had. It is a bad thing if have any difficulty without timely assistance. I have not seen you create any topic, please contact us at forum https://thimpress.com/forums/forum/mag-wp/ or contact directly via email of developer tamho@foobla.com . We're willing to help you anything.

Regards,

Hien Phan.

for Customer Support

I purchased MagWP, because I hoped it would offer me enough design solutions. What made things complicated is that I wasn't sure about my own design plan.

The elements in MagWP helped me making my design ideas more explicit. A big help in the proces is the customer support I get. The tone of voice makes it easy for me to enjoy the support. Thanx!

for Feature Availability

The theme is great, and the support very nice and especially very fast in case of problem. Really perfect in every sense of the word!

for Customer Support

Thank you guys. I appreciate quickness and best support.

for Customizability

Search box doesn't working, and lots of stuffs doesn't working, i want back my money! this theme doesn't worth 62$ max 10$!

Author response

Hi,

I'm really sorry for any inconvenience, Please make sure that you're using latest version 1.0.3. And if you're facing any issue or problem which lead you to this conclusion, then please use support at forum https://thimpress.com/forums/forum/mag-wp/ or contact me directly via email hien@foobla.com. I'll investigate asap and help you out. I'm looking forward to hearing from you.

Regards,

Hien Phan.

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