TheRubikThemes

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27 comments found.

hi.. before i buy this template…i would like to know the flow for the Service Plan PRICING PLAN. what if our client want to order a service, what is the flow when there click Get Started now? thanks

Hi nuyul,
We don’t develop this as a business flow as each company has their own procedure.
The Get Started is just a button link, you can set a link to some functional page.
I may think of 2 ways to workaround with our theme:
1. You can set link to a contact form
2. Create service as a product in WooCommerce and put the link Add to cart to purchase the service.
Hope it helps!
Thank you!

How to change or add new accordion on service section?

_tatsuya_

_tatsuya_ Author Team

Hi,
Thank you very much for your purchase.
Sorry for any inconvenience you might have for this but all support requests (mentioned in https://themeforest.net/page/item_support_policy) will be conducted via our dedicated support system at http://rubikthemes.com/support/.
Please kindly register an account there (you will need to input your purchase code to get through the procedure) and submit a request.
Our friendly support team will help you out in a timely manner.
Thank you for your support & understanding.
RUBIKTHEMES TEAM

i understand. but showing fatal error. How to solve ” PHP Fatal error: Class ‘WP_List_Table’ not found in /home/awincleaning/public_html/wp-content/themes/magiclean/includes/class-tgm-plugin-activation.php on line 2175” for https://awincleaningservices.com.au/

_tatsuya_

_tatsuya_ Author Team

Hello,
Our support team helped you create a new ticket and send to your email. Please check and give your feedback to our support team can help you.
Kind regards.

main footer doesn’t show, even it is enables and widgets selected

_tatsuya_

_tatsuya_ Author Team

Hello albinbuchner,
Our support team’s checking your site. We will give your feedback on your tickets.
Kind regards.

Cannot submit support ticket due to unknown error on your support ticket system – It just shows a error bar but no actual error text.

Slider bugs – Cannot select the slider or which slider to use within edit page – on for example default homepage.

Very bad experience so far, can’t even submit a support ticket…..

_tatsuya_

_tatsuya_ Author Team

Hello,
Our support team helped you create a new ticket and send to your email. Please check and give your feedback to our support team can help you.
Kind regards.

I created a support ticket about an issue with the mobile menu color on March 8th. I received a confirmation email saying to expect a response but never received a response. I finally figured out the issue but those considering the theme for purchase should know about this.

Hi thesseimpr,
Please kindly check your email and proceed to work with the support officer.
I checked the support portal and they have just handled your ticket.
Thank you!

While I appreciate finally getting a response, I find an 8-9 business day response time extremely slow, especially for a minor CSS question. Also, “handling my ticket” meant they just asked for my all my login info – so I still didn’t have an answer after 9 days. Some feedback on your theme: even though you can change colors in the customization area, there are many places where colors are hardcoded so it doesn’t change and you have to customize the CSS. It would be great if that were cleaned up. That was the root of the mobile menu color issue.

Hi thesseimpr,
I saw that you solved the issues.
Glad to hear that.
Have a nice day!

shasent

shasent Purchased

having issues with the template.. your support site shows an error where i can’t submit my ticket..

_tatsuya_

_tatsuya_ Author Team

Hello shasent,

Themeforest comments section is meant for pre-sale inquiries and generalities only. Please do create a support ticket using the link below and our team is very happy to assist you.

Click http://rubikthemes.com/support/ To Get RubikThemes Support

We look forward to helping you! Thank you. RubikThemes Team.

I installed your these as per the docs. The CSS is not loading? https://i.gyazo.com/1020b5e1fa68594825ec02250dc41541.png

So after working on this all this I think the issue is the head functions not being included. I manually included some of the css files and some more content loaded but its still a mess. This is a really big problem for us and we need it fixed asap.

_tatsuya_

_tatsuya_ Author Team

Hi dayhayden06,

We have checked that you have opened a support ticket. Please kindly follow your support ticket. Our support team will help you to fix this issue.

Thank you and best regards, Rubikthemes team.

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