This author's response time can be up to 1 business day.
The theme and shortcodes demo sites are not working now, can you fix it? http://themeforest.net/item/magicreche-responsive-crche-wordpress-theme/full_screen_preview/7220285
We have a server maintenance at the moment. Everything should be back to normal today afternoon or tomorrow at most. Thank you.
I would like to add popups to my site so I installed popup maker plugin but it doesn’t work with the magicreche button shortcode. Can anyone recommend another popup plugin or solution please?
Please go to https://coffeecreamthemes.ticksy.com/ and open a support ticket. Thank you.
How can I remove the google map link from “maps.googleapis.com” in the theme, as I’m in China, the loading of google service is extremely slow or almost impossible.
do you mean to remove map section? If so, then you just need to remove map page.
I have used a plugin to do this, named “Disable Google Maps”, thank you any way.
I created a new page using homepage template, and added other pages with section template, where the previous new page (as homepage) is their parent, but when I click the sub-menu of each page with section template, there is no scroll effect as in your preview version, the page show up immediately and when I scroll down the whole page, the sub-menu is not highlighted at all as the one in your preview version would highlight each sub-menu sequentially, please help!!!
Sorry, I don’t have the purchase code so I can’t submit a ticket (our previous web developer purchased the theme and set it all up), but our website footer says design and development was by you, CoffeeCream, so maybe you did it all? We aren’t sure. Anyways, the recent Wordpress update has resulted in errors on the website. We are now getting the following error: Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘msg_no_connection_possible’ not found or invalid function name in /home/content/p3pnexwpnas01_data03/86/2195186/html/wp-includes/plugin.php on line 525. Visually, our website has issues with the formatting of text and images on the home page (see: sitkamusic.com). Please advise if you have an update for this theme available and how we can access it. Thank you!
We have built the theme but we do not customise them for clients. Your developer has bought it from ThemeForest not from us.
We require purchase code as a proof that you are our client. Also free support is included for 6 months and we don’t know when you bought this theme.
Contact your developer and get the purchase code from him. Otherwise we are not able to help you.
is it compatible with wp 4.5?
this is my code the carrousel, but is not it can be? [testimonials layout=”carousel /” random=”yes ” columns=”1 ” ]
Hello, try to clean it up:
[testimonials layout="carousel" random="yes" columns="1"]
This theme fails. Please don’t update to the latest Wordpress version untill there is an theme update available.
Hello, theme demo is running on latest WordPress version. Please create a support ticket describing your issue, we also don’t have any other information from other users who have problems with latest WP. Thank you.
Thanks Coffeecream, but still very strange… even with all the plugins deactivated the new Wordpress update messes up the whole website, so I don’t know what it could be else besides the theme. Purchased the theme about 2 years ago, so no more support for me as the 6 months has expired.
Have you updated theme and plugins to the latest version?
Yes I did. everything is up to date… Here’s a comparison screenshot : http://www.brndpact.nl/yogaschool/screencomparison.jpg
I asked you to create support ticket, give us more details. Instead, you just show me a screenshot which is even not nearly enough to help you. Help us to help you, no one else is reported this issue, and our demo is running on latest WP version. We need your website URL and WP dashboard login details.
Ok, I’ll renew my support and create a ticket, hopefully you can see what causes this problem.
Can you give at least site URL? I will check, I have some expectation what it can be. Do you have the latest theme version?
Sorry, just created a support ticket. All info is there. Latest theme version (downloaded yesterday to see if that fixed something).
I’m trying to submit a ticket but its stating the choice for my code is incorrect. Anyway, I’ve bought this theme from you, uploaded it to Wordpress.org and I’m having issues. It has uploaded, with no error messages, but it doesn’t upload correctly, it just shows a colour bar for the homepage and nothing else. There is no template there, it’s as though it’s asking me to add everything?
When trying to open the import data demo it says page cannot be displayed?
Please try to create support ticket again because we need your URL, login and password to your website to see what’s going on. I know you tried it but maybe you entered a wrong code. Please have a look at the this image to find your purchase code.
It doesn’t give me an option in the drop down menu to choose what I require, therefore, I cannot proceed. If you can email me that would be great?
it doesn’t allow me to do it.
Please send me email on firstname.lastname@example.org and we’ll check it out. Don’t forget to include your website URL and login/password to your admin panel.
It has taken you three days to respond to me. I have had to pay for someone to install the theme for me. I request a full refund.
Hi! I have the error: (index):81 Uncaught ReferenceError: google is not defined
Hello, we can not help you with this information. Please create a support ticket with more information. Is this a JS or PHP error, did you added some google code to the stite? Thank you.
Hi! Is your template works with WooCommerce?
Hi ! Beautiful Theme!
I am trying to upload to Wordpress but it says
“The package could not be installed. The theme is missing the style.css stylesheet.”
extract the downloaded file first, theme is inside along with other files.
Thanks for the quick response! Ah ! yes I see it in the file, but it asked me to upload the .zipfile, and somehow it does not see it inside? (although I see it )
tried to upload the files separately, it wants the full zip file.
but now I see that the whole template has to be built again? where did everything that you created go???? it was so beautiful, and now its basically a page with a line of writing in the same font and nothing else :’(
Please read the documentation, its described there.
thank you. I read the documentation. I am looking in the folders to find something to be able to upload all the parts of your theme (the way the preview looked when I bought it).. nothing is there .. can you help me please. thanks!
I don’t want to (bc i love your theme so much).. but if i cant get help to understand the correct way on set it up soon, i will have to ask for a refund
You have a choice to download All file or Installable file only. Installable file contains only parent theme, All file ZIP contain documentation and demo data folder, don’t you see it?
Please create a support ticket next time, its not suitable place for support questions.
I have tried to download it both ways.
and running short on time,
1. when I upload the All Files Zip file, it says:
“The package could not be installed. The theme is missing the style.css stylesheet.”
2. when I upload the Installable Zip file , and upload the demo data folder, it has an empty theme -
- I also don’t see how to make a ticket,
The file called All… contains parent theme + child theme + documentation + demo data. So you not uploading the whole ZIP file, but extract it first and see what is inside.
In case with Installable… file you just have a parent theme inside and its ready to upload.
To replicate a demo data you need to install demo data, if you alreayd uploaded and activated the theme you don’t need to do it again.
Here is our support system: https://coffeecreamthemes.ticksy.com/
made a ticket – and still need help. much appreciated
On the membership table, in the list, can I add another column so one is floated left and the other right?
I’m not sure what exactly you asking for? Can you visualize it somehow (on a screenshot for example) and create a support ticket?
My Support ran out and I never used it, When ever I click on theme options it does not load and it takes me to a page on my site, How can I fix this, I have updated the theme also??!!!
Hello, You probably need update the theme to last version. Please create a support ticket with more information (wordpress version, theme version site address, login and password)
Is Magicreche compatilbe with wp 4.6?
Hi, can I use one of my own pictures for the background for all the pages except the main one?
Yes. You can replace all the images, backgrounds etc.
Gallery stopped working after upgrading to wordpress 4.6.1 – Any solutions?
Send us email on email@example.com including link to your website and WP admin access and we’ll have a look what’s wrong.
Gallery shortcode no images showing.
Thank you, we’ll fix it as soon as possible and upload updated version on Themeforest.
Its not working for some WP related issue, probably it is messed somehow with other shortcodes or text and WP can not process it properly. On the homepage gallery if working fine as you can see.
Yes, that’s the problem. I have the same issue on my WP. After upgrading WP the gallery shortcode only works on the homepage, but as you can guess I’d like to have this feature in all pages
Are you guys going to check that out soon?
I will check it now and try to find a solution, then update a theme
I just uploaded an update with the fix.
My system reports:
“Used the theme does not declare support WooCommerce”
Why is that? This plugin is in the description of the theme
Hello, this theme is not WooCommerce ready, where did you saw information about that? Thank you.
I believe this link: http://coffeecream.helpscoutdocs.com/article/35-woocommerce
This is an article for a Modellic theme, not Magicreche… I think you can use a WooCommerce with it ad with any other theme, but it will have a default styling.
Thank you. I already knew.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $18.50