QODE

QODE supports this item

Supported

242 comments found.

Hi there! I bought the theme a week ago and already have installed on WP last version. Some features works incorrect. i.e. when I click on the red Qode shortcodes button in the visual editor, nothing appears. Can you send me a fixed version as to several comments previous buyer, please!

Hi,

Sure. Just email that request to support@qodeinteractive.com (and ignore auto-reply message).

Qode

My Qcode ‘upload file’ options for “Regular background image” are shaded out. Anyone having this problem with the options? It looks like it loads the media uploader as a shadow box, but when clicked, it disappears..

Hi,

Please email us at support@qodeinteractive.com and request fixed files (please ignore auto-reply message). We will send you version of the theme working with WP 3.9+.

Qode

Is there a way to remove the button link from the pricing tables? I need to add a button from a payment gateway I have installed via shortcode buttons.

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can help you.

Qode

What’s the support email? I have an issue with responsive mode showing code for the home page instead of a responsive version…

Hi,

You can create a ticket on http://qode.ticksy.com/ and past us a link to your site there with temp admin access so we could take a closer look.

Qode

Hi guys,

amazing theme, lovely and smart design.

Before purchasing we would like to know:

¿ Are the slider or catalog contents translation ready ?

Looks like an image, so we are not sure if the theme could be completly translated.

THANKS.

Need answer asap :-)

Hi,

Yes they are translation ready.

Qode

yeah .. :) update .. thanks !!

You are welcome :)

Hi,

I am trying to insert linkable links into my posts, but the visitor can´t even select the text.

What should I change?

Thank you!

Hi,

Please submit a ticket to http://qode.ticksy.com/ with a link to your page and wp-admin access so our support theme can take a look at how your links are set up and help you solve this issue.

Qode

HI IS THERE ANY OPTION TO CHANGE SETTINGS OF SLIDERS LINKS? FROM target = ”_ blank” TO target = ”_ self”? Thank`S

Hi,

If you mean the slider on the home page, all internal links will be opened in the same window, and all external links will be opened in new window. This could be changed by editing the shortcodes.php file on line 646. If you need any further help with this please submit a ticket to http://qode.ticksy.com/ and our support team will help.

Qode

Hi there! Why auto update appears not able to work? How can I get my update?

Hi,

Auto updates don’t work with our theme, so you need to update the theme manually.

To update the theme, please follow these steps:

If you are using FileZilla, please read this before you copy files:

http://stackoverflow.com/questions/554960/how-can-i-stop-filezilla-changing-my-linebreaks

1. Download latest version from ThemeForest

2. Extract it and locate magnet.zip

3. Extract magnet.zip and locate magnet folder

4. Copy/Replace the content of magnet folder to /wp-content/themes/magnet folder of your web site.

Using this method, none of existing content or settings will be lost.

Hope this is helpful.

Qode

Hello,
tell me please, this theme will be updated up to WP 4.1 or not?

Hi,

The theme is compatible with WP 4.1. Just make sure to update your theme to the latest version before updating WP to version 4.1

Qode

Difference between transparent 1 with background image and transparent 2 with background image? When I choose them in demo they look exactly the same? I would like to know if I can make the content area scroll over a no repeat background image and have the content area semi transparent as opposed to all white

Hi,

You can’t notice the difference when you have the background image active, but if you choose “wide” layout type for example, and then switch between transparent 1 and transparent 2 you will notice that the pattern changes.

Regarding your second question, there is no option for this in our theme, but it might be possible via some custom css. Please submit a ticket to http://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look and see what they can do to help.

Qode

I appreciate that, but has not used the theme yet, was just wondering if I did use it if it were possible. Thanks for the reply

You’re welcome. Glad we could help. :)

Qode

Great theme, but looks like AJAX isn’t work @ my website. Just full page reloads every time. Url settings is set on ”/ postname /”, effect set on “fade” but still no luck :( No plugins activated, “clean” install.

Hi,

Could you please submit a ticket to http://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can inspect this issue and see what they can do to help.

Qode

hi qode team, i have a small problem with the animation. its not working. permalinks “post name” is activated. wordpress and theme updatet. any idea?

my webhoster installed wordpress to website url and wordpress url without www. just http://domain.de is that maybe the problem? thanks

Hi,

Could you please submit a ticket to http://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can inspect this issue and help you solve it.

Qode

hi, where can i change the currency $ to € at the pricing_table? thanks ;)

ok got it ;)

Great, we’re glad you solved the issue. :)

Qode

Hello,

I tried installing the theme but getting this error:

Parse error: syntax error, unexpected ’$fontArrays’ (T_VARIABLE) in /wp-content/themes/magnet/includes/google-fonts.php on line 1

We posted a ticket but have not received any response.

Just got a response.

Thanks for the update. :)

Hi, I purchased the Magnetic theme last year, and am now using it on a new site, on wordpress 4.2 . I have installed Woo Commerce. There are no major errors, however I am unable to get the Theme page template to interact with the WooCommerce default template. All WooCommerce pages are fitting to the full width of screen. Can Theme support assist with advice on this integration? Regards

Hi,

Please submit a ticket to our support team at https://qode.ticksy.com/ and they’ll have a closer look at what might be the issue here and see what they can do to help you resolve it.

Qode

Hi i’m looking forward for purchase this theme. I’ve checked the demo on my desktop, ipad and iphone. I think the navigation is not working properly cause i see nothing written on navigation bar. What’s the problem? Is it not compatible with iDevices ?

Hi,

Thank you for you interest in our theme :)

Magnet is fully compatible with iDevices. Just tested this on iPhone 4s: https://drive.google.com/file/d/0B5wDEiwZ92hcVkNYc1BPTTl3Y0FGa3NSR1MwdllzcVdxMGZr/view?usp=sharing

Menu becomes a drop-down menu on smaller screens to improve responsiveness.

Qode

I have opened 2 tickets 2 days ago and no reply?

Hello,

Can you please tell us the IDs of your ticket to check up their status?

Qode

Hi, yes the ID’s are:

Ticket 1: 684893 Ticket 2: 684932

Hello again,

an agent has been assigned to your ticket, those will be processed soon, you should hear back from them on ticksy.

Qode

cloud9

cloud9 Purchased

Hi Guys, having the following issue when trying to active… haven’t had this problem with any other theme. Please advise how to resolve.

Parse error: syntax error, unexpected '$fontArrays' (T_VARIABLE) in /home/happyweb/public_html/offroadskateboards/wp-content/themes/offroadskate/includes/google-fonts.php on line 1

Hello again,

Please submit a private ticket then to https://qode.ticksy.com . Allow us temporary WP admin access, FTP credentials and your cPanel access, so that our support can help you to install our theme.

Qode

cloud9

cloud9 Purchased

Thank you will do this now.

No problem, thanks for following up on this, write us back once you hear from the support.

Any updates in the works?

Hello,

Yes, the updates for all our themes including Magnet theme are in preparation at the moment.

Qode

Thanks! I am getting this message in my Dashboard:

Your theme (Magnet Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

Are those files custom to Magnet theme and will update fix this? Thanks!

Hello,

Yes, these are the WooCommerce plugin templates we override to achieve some nicer layout for the woocommerce pages in our theme.

The new theme update that will include latest woocommerce version compatibility is in preparation at the moment, for the moment we recommend using latest compatible version that’s specified in updates change log until we release the new update.

Qode

by
by
by
by
by
by