bitfade supports this item


238 comments found.

Hi! Is this theme compatible with the 4.4 version of Wordpress? Thanks in advance.

Hi, Yes our themes are WP 4.4 compatible.

I couldn’t get the contact form to work so I’ve tried 3 other contact form plugins and am not receiving the form via email on any plugin I’ve tried. Is there something blocking this from working in the template?

Hi, You should try contacting your Hosting provider about removing restictions on the mail() method in php. This is sometimes restricted by default on shared hosting to avoid spam.

Thank you, that was totally it!

Hi, I can’t import demo content, when i click “Import Demo Content” button, the progress bar stops on the “Importing posts”.


This can be caused by many things, all unrelated to the theme itself.

Check if your browser shows an error or any kind in the console (dev tools in crome)

Try disabling all your plugins and see if this makes a difference.

This can also be caused by your hosting provider’s settings.

I solved the problem, thank you!


I would enable “autoplay” to a gallery in a page (not in a home page template), how can I do? Thanks.


Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here:

studi43 Purchased

Sorry for stupid question, I see that the theme is a one-page. after i installed the theme and the demo, the navigation is taking me to a individual pages. instead of moving to the same page. I read the documentation and I cant find anythingh. Can you pls let me know where to switch to the “sub-pages” thanks

Please go to the menus section of the admin and re-save the menu again. Just open that page and click Save. This should solve the problem.


studi43 Purchased

Hello thanks for your time to answer. i followed your advise and did not not change anything.

Please go here:

Register and create a thread about this issue. Also include login info in the thread so I can login to your WP install and check the setup. Wrap the login info inside hide tags like this :


login info here


This will make the login details private, only visible to staff.

Can multiple videos be viewed in sequence?

Hi, No. Only 1 video is supported.

I just installed magnum with the sticky child theme from the forum. However, when I try to open one of my pages in the console to edit I get this error “Fatal error: Class ‘PeThemeFormElementtext’ not found in /home/(website name)/public_html/wp-content/themes/magnum/framework/php/PeTheme/PeThemeAdminForm.php on line 28”. I was working with the Palas theme without an issue but switched to Magnum just now and can’t edit any of my pages.

I was able to solve the issue with the pethemeadminform file but I still have other issues. I’ve worked with the Palas theme and the content builder blocks, does Magnum not have any of that? I don’t see any way to add text blocks, services blocks, etc. I’ve imported demo content and there is no way to edit any of the text or content. It looks like my theme is missing functionality. If I go to the demo home screen page and try to edit content there is only a “background” and “home settings” block and it’s missing all the other blocks. But when I live preview, all the demo content shows. There’s just no way to add or edit content in the builder. I think my theme has to be messed up.

Disregard that previous message. I did find the documentation and see that this is setup as a single page layout. Is there any way to add additional pages rather than all on a single page?

Hi, The help docs also contain info about this. The Magnum theme does not contain a page builder. You need to use page templates instead. To get a page to be a section on a one page layout instead of a separate page you need to specify the homepage as its parent and then the order field will dictate its position in the one page layout. Please review the documentation for more info on this.

Hi there, I’m new to Wordpress Theme, but loved magnum at first sight. I’m having some issue with “Alternate Services” section. It seems that there is no way for me to create a separate set of services for the Alternate Services section because if I pick “Services” template, it just uses the same set of Services as the main Services page. Is there a way for me to create a different set of Services to be used in Alternate Services? From the sample content, it looks like this should be possible, but I can’t figure it out. Would appreciate any help you can give!


Hi, In the add services dialog, if you don’t select any specific service item the theme will auto insert all service items available. So if you want to create 2 separate service sections with different items, then specifically select the items you want to insert in that section and click “add item”, inserting only those you want in that section. Service items are created via the separate services area in the main admin menu. Here’s a pic of the service section with a specific number of service items added:


We are running Magnum theme on our Wordpress site here: We are having issues with the slider. Any assistance/guidance you can provide would be appreciated. Thanks!


Your comment is not showing a “purchased” badge. Support of this nature is reserved for confirmed customers only. If you have purchased this theme using a different account please login using that account before posting a request for support. Alternatively you can use your purchase code to register at our support forums where you can open a new thread about your issue.


dediger Purchased

Will you be releasing an update for this theme?


dediger Purchased

Seems to be a bug with IE 11 on windows pro. Menus are covering the page in a black layer.

Hi, We’ve finally been able to do some tests, no windows machines here in-house sorry! It appears from your screenshots that you were testing in IE8 and not IE11 as you mentioned. Anyway, we did not get this issue in IE11 or any IE version from IE9 upwards. It is found in IE8 however, but unfortunately this version of IE is not support by our themes.

Hi guys, have a couple of questions about the theme, my client wants to show the contact section only in the left side of the screen and put a photo in the right side, i mean, crop the contact box to the half of total width, is this possible?

The other question is: can i put a image instead of the titles of each section? want to show the title in a png with my client’s tipography


Hi, To adjust the layout for the contact section you will need to manually add in the required columns markup into the php file which controls that section, which would be this file: “pagecontent-contact.php” found in the root folder of the theme.

Again you would need to make adjustments to template files, or use custom CSS to do a hide and replace of the titles on a section by section basis. Unfortunately this is custom work and hence beyon the scope of our support.


No worriers guys, with the info i can do all the changes, thank you.

Hello! I like the theme. I will be using video in it if I purchase, can this video play by default when page loads or does user HAVE to click play?

Hi, You can set it to auto play also. There’s an option for this in the theme.

How do i add a search icon (magnifying glass) to my main menu bar?

Hi, Seeing as there is no such feature in this theme you will need to use a plugin of some sort, probably would need a bit of custom integration work too because there will not be space for a full time search box in the header, so some kind of icon only, which hides/shows the search box on click, is probably the way to go.

There are quite a few bugs I am experiencing: The contact form does not work (do not receive any of the massages) and neither does the video plug-in (just doesn’t show up on the website). I’ve tried to get support but in order to get support you have to register on yet another website which does not validate my purchase-code for some reason. Our website is already online and now these complications have started to show up, just great…. Please help.

Hi, Please share a link to your website and also specifically link me to the problematic items, page with the video which is not working, etc.

@bitfade : Hi, the website is The landing page is the page where the video should be working, but doesn’t. This is the link to the contact form that is not working. You can fill in the form and press send, but I will not recieve your massage.

HI, Regarding the contact form, please install and configure this plugin, it helped many of our customers:

For the video issues, please see this thread and implement the solution it suggests.

We’re trying to set up youtube video header on my website but it’s not working. The website becomes a blank page with a loading icon when we select “yes” for the “Use Video?” field. We’ve already double checked the documentations and your support forums. Also tried updating ytplayer.js but that didn’t solve the issue. Any chance you can help us with this? Thanks!

Hi, I’ve checked the link and it looks like your splash area currently has no video. Can you set up a test page with the situation you described and share that link so we can check it?

I just purchased the theme. I have problem when the menu page a linking to individual pages, instead of demo page (moving to the same page).

what I have done is:

1. Setting up the page as sub-page of the home page (splash area) 2. Resave the menu again.

I have email to you my website URL for you to check

Hi, I do not see an email about your URL. Perhaps it would be easier to open a thread in our support forum and to post your url there, you can wrap it in hide tags to keep it private. eg.

[hide]private details here[/hide]

bazinga13 Purchased

Hello, I hope it is okay to ask: which is the template for the home gallery, please? There’s a font display bug which I’d like to fix…


bazinga13 Purchased

I figured it out – it’s in headlines.php. Now I’m trying to recreate the horizontal lines…


bazinga13 Purchased


Glad to hear it’s sorted.

Hi, I have an issue where the menu is showing vertically rather than horizontally. How do I change this? Thanks (

No, I haven’t, I just uploaded the new theme, activated it and then added content. Do you know where I can check for errors?

Ok the problem seems to be related to the “magee-shortcodes” plugin, which loads the bootstrap.css file which overrides the styles in the theme (since the theme is also using bootstrap).

Possible solutions are either disabling the plugin or making sure in the code that it does not load that css file, you could ask the plugin developer for help with that.

Great! I disabled the plugin and it seems to work perfectly now. Thanks!