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Hi, there is a notification for WPBakery update. However, there is no update pushed on your end. Currently you are running WPB 6.0.5, but the actual version is 6.4.1. when are you planning on updating?
please mail us at firstname.lastname@example.org we will provide you latest version of plugin
Could you please responde to my e-mail? I’ve asked for the latest version 6.5 to be send.
i haven’t got your email yet can you please resend it
Thank you I’ve received it. I’ve just created a different ticket regarding a footer appearance issue and would appreciate if you could look into it.
Ticket ID: 455028
our support team will check your ticket and will get back to you.
Hello! Is there a way to speed up the theme? my blog has been very slow since installing. Also: when does the wp bakery plugin gets the update?
please open support ticket at http://gfxbucket.freshdesk.com our team will assist you promptly also will provide you latest version of plugin via support ticket.
Our hosting company handles all caching at the server level, and recommends we not use any caching on the site. Is it possible to disable the “MagPlus Cache” functionality?
Yes it possible from theme settings
I’m not finding that setting. Are you able to specify where that might be?
go to MagPlus menu from dashboard and there you will find magplus cache tab. Inside that you will find cache settings
Hi Guys, I need the updated Yellow Pencil addon because of the update it doesn’t load. The Yellow Pencil Author noted that it will disappear if I upgrade it to the latest version. Please provide me with the newest version of the addon
Please mail us at email@example.com we will send you latest version of plugin.
Thank you, just applied the patch and now everything is working fine again. I would appreciate if you would just provide some guiding support as this is been going on for more than a week and getting back to the tickets has been very slow.
A kind advise would be to just push the update here, so we don’t need to go after update addons because this is very tiresome.
Thank you very much.
Thanks for your suggestion, btw may i know your ticket id please?
Here you have it:454950
I am interested in purchasing this theme but I am wondering if it is possible for the leading graphic of a post to be a video or gif? Also, any way for the media to play in place?
Thanks in advance.
Yes, it’s possible to upload video or gif to the post.
Hi – Will it play in the masonry grid preview? Before clicking into the post.
no, but that feature we will add it on next update.
Hello, please I am using the Magpro model from Magplus and I am really struggling, with several aspects.
How to distribute the articles of the same category in the same column?
How to remove the Lady Gaga banner displayed on the right?
I also cannot activate the “breaking news” button on some articles.
Please help me, and if you have any tutorials to recommend me I am interested.
please open ticket at http://gfxbucket.freshdesk.com our team will assist you promptly
It’s been 3 weeks, i have open 3 tickets but i have the same agent “Tanvir” who dinitely don’t know how to help. Im really disappointed please assigned me someone else im tired to wait. thank you
can you please give me your ticket id? I will take a look
we replied your ticket, please check!
Hi, Could I learn do Magplus support subdomain? I need to buy another Magplus theme for every subdomain or one Magplus theme is OK for that. And I want to be sure Magplus supports AMP for WP and multilingual websites. Thank you.
You need to buy each license for each end product, yes it does supports AMP and WPML as well.
How do you add a search button or search field in the main menu bar ?
please open ticket at http://gfxbucket.freshdesk.com our team will assist you shortly.
In a tab with style 2 I have configured that it does not show the author but it shows it
sorry can you please make it more clear?
I send it to you by private message
please open a ticket at https://gfxbucket.freshdesk.com our team will assist you.
Does this version of the template support the Arabic language? RTL?
Yes it does
How do I make the footer related post to show? like here : https://themebubble.com/demo/magplus/designpro/2017/06/22/type-designer-jeremy-tankard-overhauls-online-store/
Also how can I show post excerpts?
please open ticket at http://gfxbucket.freshdesk.com our team will assist you
Hello, How I can desactived a previous intallation theme, so I can use it and other Web? I delete the wordpress, but still appearing I am using the theme in other web.
please open ticket at https://gfxbucket.freshdesk.com our team will assist you
do you have a website or youtube channel with instructional videos?
yes we do have, please take a look https://www.youtube.com/watch?v=ynateB8D-Bo&list=PLXrHHgyJRjXPWKqWUrIWGbVDcapMmxGh7&ab_channel=ThemeBubble
I have been waiting for help from the support for a month now.
Previously, the support worked great, but now it is no longer so:-(
what’s your ticket id ?
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