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Hello. I cant use this theme! Im waiting for the 8.0 Wordpress upgrade!!
Ive sent a ticket on the 27th October which has not been responded to! (457400) – Ive spoke to Tanvir asking when the Wordpress upgrade to 8.0 will be. He assured me this would be updated by now. Can you send me an update? Since I paid for this theme, Ive not been able to use it. Now im being ignored by the devs? Im paying fees to Wordpess monthly and Im not able to use this. Can someone respond to my ticket?
sorry for the delay, i will forward this ticket to our support team, thank you for your patience
Ive still not heard from support about this
I have installed MagPlus but when I try to install MagPlus Addons plugin, it fails saying Download failed. Unauthorized. Why can I install the theme with my purchase code, but cannot install the Addons plugin?
Please can you open support ticket at https://gfxbucket.freshdesk.com our team will assist you
I want to buy and I have some questions:
I use the “LiteSpeed Cache Webserver”, a server based software for server performance. And I use the plugin LiteSpeed Cache Wordpress based.
So, my questions is:
1) Your built in “MagPlus Cache” is compatible with this software and plugin? Will MagPlus run softly with this LiteSpeed Cache Web Server?
2) The better scenario would be to deactivate the LiteSpeed Cache plugin on my WP and keep using just the MagPlus Cache or can I keep both?
Thank you very much!
1. Yes it’s compatible with lightspeed cache
2. The better would be use any of of them, but not two at a time.
Thanks! I will buy it!.
I have bought and installed the MagPlus; but, after installation, all my old pages had broken layout. I’ve tried everything to fix it and it didn’t work.
I opened ticket number 457284.
Please can you help me ASAP.
Thanks for purchasing, I have forwarded this issue with our support team, they will reply as soon as possible.
Support was excellent!
Tanvir was very helpful and attentive, solving everything quickly to make the site work properly.
Thank you very much, because without his help it would not be possible; now everything is working perfectly
Great, thank you!
Hi, it’s been over 9 months since I contacted your support team about making this theme compatible with PHP 8. The theme hasn’t been updated since, so what is the status of this theme? Has it been abandoned? If not, I need a timeline on a new release or I will have to stop using it.
Hello, We will update our theme before end of this month, please stay tuned, thank you!
Great, thank you for letting me know.
Pls try to work on redux-extention plugin, its not working with php version 8.0 above. You have to downgraded your php version to 7. Before you ca able to edit post , otherwise you will be getting errors. I think it needs to be updated.Thanks
Thank you letting us know, sure, we will update our extension in next update
Hi, I keep getting an error message whenever I try to edit posts, pages, and theme options because of the redux plugin. https://prnt.sc/mSdhKo-mMZPD
please kindly open support ticket at https://gfxbucket.freshdesk.com our team will assist you
why the demo import url doesn’t work even if the theme is activated?
Please kindly open support ticket at https://gfxbucket.freshdesk.com our team will assist you, thank you
My support has expired and I ouldn’t reactivate it only for this reason. I have installated the themenin a new and clear wordpress installation
Please kindly purchase the support extension and open a support ticket, our team will be more than happy to assist you
Hello I want to install “news” Demo on my WordPress site Thank you for your guidance on how to have a site like “news”
demo link: https://themebubble.com/demo/magplus/newspro/
Please open support ticket at https://gfxbukcet.freshdesk.com our team will assist you
I’m still waiting for an explanation on how to apply the “demo” mode to fix the theme i’ve downloaded..I’m also still waiting on a concrete response on if your going to give me refund. I purchased the theme along with the extended support, which i definitely don’t want anymore because the support is too hard to get concrete answers from and it takes days. i’ve opened up a support ticket with “envato” for a refund, they sent me a link to themeforest, which said i didnt have an item available for a refund, which based on envato terms..i clearly do.
is this site just a scam, because its starting to feel that way with all the running around and vague over professionalized answers.
what’s your ticket id? we will reply your ticket asap
I just purchased luxury magpro and after installing it on wordpress, the theme is incomplete and nothing like the demo. I don’t know, I’m new to this, but i know this is way too much for me and my eye is already twitching. Additionally, I didn’t know support would be so complicated and haphazard. I’m just trying to reach out in any capacity available at this point. At this point, may I please have a refund?
did you open support ticket at our support forum? If not please kindly open a ticket our member will help you as soon as possible https://gfxbucket.freshdesk.com
It does not work with the Elementor theme builder.
I contacted support and they seem to have fixed that error.
However, I need to know for the future why the support person was able to get it to work.
Why is Elementor not working? Can you tell me the reason why?
＊This is because after reinstalling wordpress, I can’t edit in Elementor.
please address your concerns in the support forum, our team will assist you in a better way, thank you
Hello, this is presale question, is there a life time licence available, and for more then one page as well? Besides that i use in the moment Momizat (Multinews) and need the possibility ti imigrate the details from there to the new theme, is that possible? Is WPBakery inlcuded?
Yes, it’s a lifetime license, you can migrate post content, images, etc but you need to create a page again for MagPlus theme ( which is basically a recreation of homepage ) Yes WPBakery is included in this theme.
theme demo import is not working
please open support ticket at our support forum our team will assist you promptly
I purchased the magPlus theme some time ago and now want to apply it to my existing blog. Question: If I import a specific demo (PhotoPro), how will this affect my current posts and other data? Will it delete my posts or just add new sample posts and demo photos? I’d rather not add any content, but choose the page layout with modules to make it look like the demo.
I appreciate your reply.
please open support ticket at https://gfxbucket.freshdesk.com our team will assist you promptly
Hello, I have few questions before purchasing this theme:
(1) Is the $59 a one-time payment or recurring?
(2) Is this WordPress 5.9 ready?
yes it’s just a one time fee and it’s fully compatible with latest version of wordpress
I meant, is this compatible for WordPress 5.9 Full site editing?
Does it support podcast and multiple pages posts?
I’m talking about the writerPro version
If i follow the wpml for supporting rtl language and i found some css issues, will you offer quick fixes for that?
please open support ticket at https://gfxbucket.freshdesk.com our team will assist you
Hello, how to hide post-view at homepage?
I tried in theme options, but still didn’t work.
please open a support ticket at https://gfxbucket.freshdesk.com our team will assist you promptly
Hi, are you still planning on releasing an update soon?
yes anytime within this week
Thanks for answering! . I am very interested in buying this theme. I just have one more question. Are you planning to release an update soon? The last was on March…
Yes, we are planning to release update soon ( by this weekend )
So… there will be update ?
yes tomorrow will be an update
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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