My website was virus infected and never get a solution or a help form you!..Never had that problem with other templates I have used
We are sorry to hear this however please understand that it is your responsibility to protect your website from malware infections. There are many ways you can do this and our support team will be happy to provide you with guidance. However cleaning your website from a malware is not included within the support scope.
You can check this article that can help you here and we do always recommend you to contact your hosting provider to see if they can roll back to a previous backup. We could not locate any request from you at our help center and if you possibly do have one please provide us with your request ID so we can check.
We sincerely hope that this will be resolved and that you will reconsider your rating.
I got in way over my head when I got this theme. I thought I was going to have to hire a developer to update the page. All of the customer service folks have been incredible. They've literally held my hand and helped me customize the site. I'm very happy with the result.
the website files haven't been updated in 9 months.
This way it is dangerous to use outdated plugins like wp bakery.
We can't use this theme, as mothballed code is bad for site security.
I hope that soon an update will be made available, so I can change my rating to 5 stars.
We are sorry to hear this on your end.
But please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes.
However, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme's changelog once the update is out.
At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out.
We appreciate your patience and understanding.
Please note that you can always contact our support team at our help center and our support team can provide you with the latest plugin.
We could unfortunately not find any request created by your Envato username and would appreciate if you can submit a request for help anytime and our team will help.
We do as well hope that you will reconsider your rating after you are provided with help by our team.
Gorgeous theme. installed beautifully. Every time I contacted support, they would respond within 24 hours and always helped me fully without complaint. I always look through Edge themes before anything else!