This is the third time I've used this theme - which speaks volumes about the quality and flexibility of the design - but also for the fast, efficient and friendly technical support. Thanks.
Author response
Thank you for taking the time to give our support team a 5-star rating. Your feedback is greatly appreciated and helps us to continue providing top-notch service to our customers. Thank you for choosing us.
They call this well documented. Not even tested to see how the logo's appears, in the theme. Not to mention that even if you change it according to the manual is not working on most of the imported demos. The logo they have on the theme is a SVG. but when you import a SVG format logo is not even displayed.
Author response
Dear mate,
For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you.
In case you don't satisfy with the theme, you can request a refund here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thanks & Regards,
Fantastic design, code, and ease of use. We had the site on the first page on Google search within a week. The site get's thousands of visitors every month with little to no maintenance needed. Great theme and support as well.
Author response
Thank you for taking the time to give our support team a 5-star rating. Your feedback is greatly appreciated and helps us to continue providing top-notch service to our customers. Thank you for choosing us.
Slow but good support, thank you
Author response
Hi there,
Firstly, we are sorry that your experience with our theme doesn't meet your expectation. However, we couldn't find any ticket from you on our support channel till you sent us an email yesterday. Right after that, we checked and fixed your issue. Could you please change your review?
Thanks & Regards,
Great template and customer support!
Author response
Thank you for taking the time to give our support team a 5-star rating. Your feedback is greatly appreciated and helps us to continue providing top-notch service to our customers. Thank you for choosing us.
by dnino 1 year ago
This is an awesome Template! The support Team has been a great help in adjusting and fixing a few things for us to best fit our company's needs!
Thanks, Opal_WP!
Author response
We’re happy to hear you had a great experience with our theme. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to work with you again soon.
Very high quality and fast support! thx a lot!
Author response
We’re so happy to hear you had a great experience with our theme. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Excelente tema para uma propriedade única!
Author response
Thank you so much for your review! We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Fast template and great assistance!
Thank you for solving the issue that i had so fast
Author response
Thank you so much for your review! We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
