355 comments found.
https://imgur.com/a/o3WnBbx
Letters are not filling completely. Looks worst on mobile devices. Any ideas why this is happening. Thank you.
Hello,
Please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Support has expired so I can’t submit 
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
OK. There may be a few more questions/modifications desired for the site. I will send an email and if you can accommodate those items via support, we will probably renew. Thank you
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I’m having trouble getting the shopping cart to appear as a dropdown menu on the main menu. I’ve got the cart displayed, and I can also put an icon for it in the menu settings, but I can’t figure out how to use the widget in this area. Could you please tell me how to proceed? Thank you!
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation regarding widgets in this link.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m very interesting on this theme. Is there any possibility can I embed 3D object. like .gib file in portfolio?. I did see the video but not 3D object format. For example,Like click on the image then popup with 3D object, 360 degree viewer.
Hello,
Unfortunately this in not a feature of the theme. Media files supported by theme and WordPress and listed here. You can try to achieve this with some 3rd party plugin, however, we cannot give you an exact recommendation as we haven’t tested such plugins with the theme.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i solved.
My theme keeps asking me for registration when is already registered…
Hi there,
Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello!
Is there a way to customise the logo URL? We have a splash page as the homepage, but we don’t want to return to it every time the logo is clicked.
Hello,
Unfortunately this cannot be changed through theme options, however, it can be adjusted with some custom javascript.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Heya,
somehow, the lightbox element coming from the “image carousel” is forwarding to the direct media file when clicking on an image. how can i avoid that behaviour?
All the best, N
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Heya, sorry for lacking info – quite simple to showcase, https://dvnstkreis.de/project/no-fear/ – click on an image from one of the upper two sliders, then lightbox opens for a short moment, then it forwards to the URL of the image ( leaves the site ) – Would be nice if you could fix that 
Hi,
We’ve found that you are running the latest theme version but your Manon Core plugin is not up to date. Please navigate to Appearance > Install Plugins and hit ‘Update’ under the Manon Core. It is important to update core plugin once the theme is updated.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello.
I raised a ticket about this back when my support was still active but never received an answer.
Having issues with Elementor Portfolio List. I am using Gallery template and setting the image proportions to square, but it still is looking like a masonry type layout instead of uniform squares: https://share.getcloudapp.com/qGu6dP2X I was hoping it was a bug that would have been updated by now, but no luck. Any assistance appreciated. Thank you.
Hello,
We’ve managed to locate three tickets from November 2021. with your username and purchase code and they were all updated with responses. You can login to your account at our Help Center and check the ticket history.
Please try installing ‘Regenerate Thumbnails’ plugin. Then navigate to Tools > Regenerate Thumbnails, leave both checkboxes unchecked and click on the ‘Regenerate Thumbnails For All xx Attachments’.
Also, please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for the reply.
Regenerated thumbnails and cleared cache. All plugins and theme are up to date.
Problem still exists. You can check the linked page to see for yourself. Any other suggestions to get this working properly? Thank you
Sorry, here is the link in question: https://news.bx200.com/artist-directory/
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Very slow site!
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’ve a client that wants the theme. But I’ve read that it doesn’t work with PHP 8.0. Has the version that does work with PHP 8 come out? My server uses PHP 8.
Hello,
Thanks for taking interest!
The current version of the theme should work correctly with PHP 8.0.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I love your template. I have quick question though. How can I remove the category and date information in the portfolio page?
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have a pre-sale question. Is it possible to change the icon appearance of the burger menu? For example, instead of these little squares having just two horizontal lines?
Hello,
Thank you for reaching us!
The side area opener icon can be changed through theme options (please see screenshot).
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there. I have a customer who wants this theme, but i cannot recommend it as long as there is no PHP 8.1 compatibility. The reason is that our hoster charges for PHP versions below an extra fee. Is there an ETA fo the next update with PHP 8.1.? Thank you in advance!
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out. Once it is updated, the changes will be listed in the change log.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is it possible to adjust the spacing between the images in the Portfolio Metro page? ty!
Hello,
There is an option to set space between the items (please see screenshot).
Feel free to reach us if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Is it possible to create portfolio items that just display the images in a gallery and not the whole portfolio single page when opened? I’m a graphic designer and photographer and for the photography portfolio I just want a gallery to be opened without any text or project information…
Thanks!
Hello,
You can use “Image Gallery” element in this case.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have issue with a license code but I cannot submit a ticket because the support is expired. How can I do?
I have a Manon code connected to a domain that I have no idea what domain is since I used it only for one website. So I cannot use your deregistration option
Hi there,
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article –Deregister Qode Interactive themes via the Help Center.
In case you need any further assistance, contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
a few presale questions. First of all: is this theme PHP8.1/8.2 compatible? Is it possible to turn off the custom mouse pointer? I like the asymmetric portfolio – does your theme also support asymmetric galleries?
Greetings
Hi there,
We haven’t added the compatibility for PHP 8.1 and 8.2 yet, so please use lower versions of PHP. As for the custom cursor, yes it can be disabled.
Regarding galleries, maybe you can try to achieve something similar with the Masonry gallery. Check the following article for more.
Let us know if you have any further questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey, I have tryed to change the color of Play Button Color Circle but isn’t work what is the best way? Because you only have an option to change “Play Button Color” and don’t change the “Circle”
Thanks!
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
wanted to use the theme but it says Code is already registered for other domain while that’s not true, I used the theme on another domain like two or three years ago and I don’t use it since that time. while my support has expired didn’t know what to do, any help?
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
In case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, the command Content position “Middle” does not work in row setting Thank you very much if you could solve the problem
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
