Thank you for your interest and your concern. Most of the core functionality is handled through our plugin, which is actively maintained and updated regularly to stay compatible with the latest versions of WordPress and other dependencies.

Regarding the theme itself: we are currently revamping the entire theme codebase – including layout structure, design assets, CSS/JS frameworks, and overall security hardening. This update ensures that the theme will be fully optimized, secure, and compatible with the newest WordPress standards.

The update is already in progress, and once completed, the theme will receive regular updates alongside the plugin. You can purchase with confidence knowing that ongoing maintenance and compatibility are a priority for us.

Manual theme currently does not support searching inside the content of PDFs or indexing/storing the text within PDFs for internal search results. The search feature does not works for text inside attached PDF files.

If searching inside PDFs is an important feature for you, we can consider it for future updates or as a custom solution ( https://smartwpthemes.com/customization/ ).

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The Manual theme and the AI SmartBase plugin are two entirely separate products — one is a theme, and the other is a plugin. The Manual theme does not include or cover any features provided by the AI SmartBase plugin.

Note: The AI SmartBase Theme (which integrates with both the AI SmartBase and AI SmartBase Ticket plugins) is currently under review. Once approved, it will be available on ThemeForest — the submission process is already underway.

This Manual theme, the smartbase plugin, and the support plugin need to be purchased separately, right? There’s no single package that includes all three.

As mentioned earlier, the Manual theme is completely different. When you purchase and install this theme, you’ll find everything — documentation, knowledge base, FAQ, and portfolio — already included. Everything you see in the demo (https://manual.smartwpthemes.com/landing/ ) comes with the package, and there’s nothing extra to buy.

On the other hand, AI SmartBase is a newly launched project released just a few days ago. It can be used as an extension with any WordPress theme, and it’s powered by AI, offering monetization options and several innovative features never seen before in the market.

As mentioned earlier, a new theme called AI SmartBase is currently under approval. Once released, you’ll be able to purchase this all-in-one theme, which will include both the AI SmartBase system and the AI SmartBase Ticket System built directly into a single WordPress theme.

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The manual theme includes a language file inside the language folder for translations. Most of the text can also be modified dynamically through the theme options.

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Due to the new AI knowledge base project, things were slightly delayed. We’re now close to completing it within the next few weeks, and after that, we’ll have some exciting updates for the manual theme

Thanks for the updates. Looking forward that Manual theme is updated soon and we see some innovative features that we are waiting for.

Hello, We purchased your theme, but there was a mistake. Instead of the Manual theme, we intended to purchase the Aidoc theme, but our staff accidentally bought the wrong one. Could you please help us replace it with Aidoc? I don’t think this would cause any loss for you.

We noticed this when we tried to import the demo theme, and we did not proceed with the demo import — perhaps you can see that from your side.

by the way our website: https://docs.zeroplat.com/ Thank you in advance.

Hello, we have decided to continue using the ‘Manual’ theme, so you can reject the refund request.

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Please disable AJAX loading by navigating to ‘Theme Options > Documentation > Page Loading Configuration’ and turning off the ‘AJAX Content Loading’ option. This will enable content editing and allow Elementor to load properly.

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Both are separate designs with different layouts. You can recreate the same design using a manual theme and Elementor, but access to the original design is currently not available

The new version will be released within a few days, by the coming Sunday

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Apologies, that option isn’t available at the moment.

Could you please resubmit your query through our private support center and include your site admin access details? This will allow our team to investigate the issue more efficiently. Also, kindly mention the specific demo you’re trying to import so we can assist you by importing it on your behalf.

Submit your request here: https://smartwpthemes.com/submit-a-ticket/

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To ensure the anchor links function properly, please disable AJAX load in the documentation and switch to normal mode.

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Please navigate to Manual Theme > Advanced Settings, where you’ll find the Controls for Reset option. From there, you can reset all post likes, dislikes, and impressions globally.

For individual resets, simply log in and visit the page from the front end. You’ll see a Reset button, allowing you to reset the data for that specific post.

You can now update the plugin to the newest version.

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Thanks a lot!

I assume you’re referring to the blog section, so here’s the solution.

Please navigate to Manual Theme > Theme Options > Blog > Blog Single under the Content Layout Settings section, where you’ll find an option to enable or disable the date.

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Yes, sticky header feature is available.

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The demo demonstrates the use of the free plugin WeDoc for the knowledge base. It shows that if someone is using the free plugin, the Manual theme has a ready-made design to support it.

In your case, you are using the theme’s built-in documentation feature, which does not currently support changing the icon in the current version. Additionally, the Manual theme only supports the Advanced Search system; it does not include a Quick Search feature that can be displayed at the top of the sidebar menu.

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Thank you for the answer.

You can use the plugin https://wordpress.org/plugins/remove-post-type-slug/ available at Remove Post Type Slug to accomplish this task.

Could you please upgrade the ‘redux-framework’ plugin to the latest version and try again? We tested this issue on our end but didn’t encounter any problems. If you’re still facing issues, please submit your query on our private support desk at https://smartwpthemes.com/submit-a-ticket.

Please include your site access details, so our technical team can promptly check and resolve the issue for you.

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We double-checked and found that everything was set up correctly. You registered using the username ’’E…l…dr…er’, and the account has been assigned the username ‘b…t@g…..k.com.au’

the domain for my email needs to be getageek.com.au instead of getgeek.com.au

Please change it

The changes have been made