65 comments found.
Hi! I purchased yesterday and had submitted a ticket via Qode Help Center. Please help thank you!
the product long description is not updated on the page still the default one, using woocommerce Version 8.0.3
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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i don’t get reply from the ticket
Hi there,
We do see that it has been responded so please continue the conversation with our support team if you need any further assistance.
Thank you for your patience.
Support
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My product single doesn’t show the featured image. http://cajudesigngrafico.com.br/?product=pillow-slip
Hello,
This is due to the recent changes in WooCommerce. You can downgrade plugin to some previous version, or use custom css below:
.qodef--single .woocommerce-product-gallery .woocommerce-product-gallery__wrapper {
position: relative;
margin: 0 -8px;
}
.qodef--single .woocommerce-product-gallery .woocommerce-product-gallery__wrapper>.woocommerce-product-gallery__image {
position: relative;
width: calc(100% - 16px)!important;
margin: 0 8px;
overflow: hidden;
}
.qodef--single .woocommerce-product-gallery .woocommerce-product-gallery__wrapper a,
.qodef--single .woocommerce-product-gallery .woocommerce-product-gallery__wrapper img {
display: block;
width: 100%;
}
.qodef-single .woocommerce-product-gallery.qodef-position-below .woocommerce-product-gallery__wrapper>.qodef-woo-thumbnails-wrapper {
display: flex;
flex-wrap: wrap;
}
.qodef--single .woocommerce-product-gallery .woocommerce-product-gallery__wrapper>.qodef-woo-thumbnails-wrapper .woocommerce-product-gallery__image {
position: relative;
padding: 0 8px;
margin-top: 16px;
}
.qodef--single .woocommerce-product-gallery .woocommerce-product-gallery__wrapper a,
.qodef--single .woocommerce-product-gallery .woocommerce-product-gallery__wrapper img {
display: block;
width: 100%;
}
Support
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The css code doesn’t work added to Additional CSS or in the style.css from child theme. Actually, it seems like the theme does’t recognize the custom code att all 
Hi,
Have you changed the thumbnail position in the meantime? The css we’ve provided is for “thumbnails below image” layout which was set here when we inspected the page.
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I downgraded WooCommerce, but, for safe in my transactions, I prefer updated WooCommerce and change the css code.
Support
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Any chance for a theme update? Also the demo isnt loading – stuck on load screen.
Hello,
At the moment we don’t have an ETA when the update will come out, however once it is updated this will be listed in the change log.
Please try accessing demo directly through this link https://marceau.qodeinteractive.com/landing/
Support
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There are multiple error messages in my widgets page
he “text” block was affected by errors and may not function properly. Check the developer tools for more details.
The “custom_html” block was affected by errors and may not function properly. Check the developer tools for more details.
The “tag_cloud” block was affected by errors and may not function properly. Check the developer tools for more details.
The “marceau_core_separator” block was affected by errors and may not function properly. Check the developer tools for more details.
Hello,
These are just notices as block based widgets added in newer versions of WordPress do require a bit more demanding resources. You can see our recommendations regarding server resources in this article – Recommended PHP Versions And Resources And How To Set Them.
Alternatively, you can use this plugin which reverts widgets back to classic.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Qode Interactive
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Will this theme be updated to work with Elementor pro? I started using some features of Elementor Pro and have run into some big bugs that make my new build almost unusable.
Hi there,
The theme is compatible with the regular free version of Elementor and currently it is not Elementor Pro supported nor do we have any ETA if it will be.
Everything you do see on our demo can be achieved with the regular version of Elementor.
Thanks for understanding and if you have any additional questions feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Hello! I’d like to know where I can disable the zoom in animation on the images displayed in the portfolio singles. Thank you in advance.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Qode Interactive
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Hey, which font was used for creating the Marceau Logo? regards
Hi there,
Thanks for taking an interest!
The font in the logo is Caveat: https://fonts.google.com/specimen/Caveat We hope this helped and let us know if you have any additional questions.
Support
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Hey, thanks for reply! 
Hi there,
Glad we could help!
Support
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Hi, I received an email from ThemeForest that this theme has an update available. How do I install the update?
Hello,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Your theme is compatible with Elementor, and WPBakery Page Builder. However, are they must-haves or optional extras? I am asking as I prefer not to use page builders.
Hello,
Thank you for reaching us!
Theme uses Elementor as page builder and the demo content is built using this plugin.
The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content. However, this plugin is not included with the theme and if you wish to use it you need to purchase it separately.
We recommend using Elementor as page builder as the demo content is built using this plugin and it offers user friendly drag and drop interface for adding theme’s shortcodes.
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Hello! Can you please tell me why my logo is not displayed on the main page? You can see the logo on the rest of the pages.
http://garikmanukyan.com/Hi there,
Please check the Page Options for that specific page, since those options can override the global settings. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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can you create multiple portfolios at once on the same website? Can use the license for domain and subdomain?
Hi there,
Yes, you could create multiple portfolio pages. On each page, you could add Portfolio List Element and on each, you could choose different options we implemented. Also, you will get everything you can see on our live demo, and you will be able to customize those pages as you wish.
We could approve the use of a subdomain, related subdomains are referring to the content itself so that it is related to one unique single app installation.
So for example dev.yourdomain.com, blog.yourdomain.com, or shop.yourdomain.com is ok.
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Can you please share code of your contact form(contact form 7) from the demo?
Hello,
Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hi there,
First thanks for the template, it’s really perfect ! I get an issues with the footer texte on my website. I mean the text : © 2021 Qode Interactive , All Rights Reserved, It’s impossible for me to change it depends the pages.
I succedded to change into some pages throught the widgets setings on “footer colum 4” so it’s change on this pages for exemple : https://lafievregalerie.fr/about-us/
But on the main page I cannot change it, you can see on this page : https://lafievregalerie.fr/main-home/
Can you help me please ? Thanks a lot in advance
Have a good day,
Franck
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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Qode Interactive
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Hello ,
I had purchased the lovely theme and installed, however it said below items need to reset the limits, how to do it? 1] PHP Post Max Size 2] PHP Time Limit 3] PHP Max Input Vars 4] Max Upload Size 5] SUHOSIN not installed? what is it? Please can you help me?
Thanks, Anna
Hi there,
You can achieve this by editing the php.ini file or asking your hosting provider to do this for you.
Please note that these are recommended parameters, not required, and some of these params are important just for demo import and you could try with XML demo import that is lighter and it is explained here.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, I purchased this WordPress theme. I want the HTML version of this theme. How and from where can I get that?
Hello,
Thank you for reaching us!
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files. For more info, check this article.
If you have additional questions, please submit a ticket to our Help Center and one of our support agents will be happy to help you.
Support
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The theme was not installed, so I deleted it and installed it again. by the way
Purchase Code – This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.
It’s so hard to install. What should I do?
Hi,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration. Also, please include email you’ve used to register at our Help Center so we can verify it manually.
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Hello, do you have an example of a single shop page where you show a product with variable (ex. small, medium, large) ?
Hi there,
Thank you for reaching us!
You can check in screenshot 1 and screenshot 2 how variable product with dropdown menu would look like.
If you have any additional questions please let us know.
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Hi, my team and I encountered problems while importing Marceau Theme in our WordPress. We’re using OVH as Hosting and some parameters can’t be changed as PHP Post Max Size and Php Time limit. Is it possible to have a lighter version (XML ?) of the Theme ?
Thanks a lot.
Hello,
Thank you for reaching us!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you need additional help with this, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hello and thank you for your answer.
However we DO NOT have any XML file in the downloaded archive. We opened a support ticket and they gave us the same answer that you gave us, so we still lack this file. It is nowhere to be found in the downloads.
Can you please make the XML available to us ?
It’s fine, we managed to get a hold of the file. Thanks a lot !
Hi there,
You’re welcome
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hello，I encountered a website error：Warning: strpos(): Empty needle in /usr/local/lighthouse/softwares/wordpress/wp-content/plugins/revslider/public/revslider-front.class.php on line 331
Hi there,
Please submit a ticket to our Help Center, include your website URL, and one of our support agents will check this and assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Thank you.
Support
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