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Hello i am trying to send a supprt ticket but i get an error message that i have not purchaced the item? why that?
my problem is
check this link. http://s1.ippokampos.net/~anemacreations/index.php/el/kosmimata/vraxiolia/vraxioli-alysida-me-stavro
On the left there is a nice zoom effect on the image. On the right side you see two colours button. When you click on the color it generates a chlid product.
When the clild product appears then the zoom effect is not working.
Also something similar happens on mobile. When the child product generates the image is dissappearing.
Please help me on how i can solve it
Hi, Please send us the purchase code and your email address on: firstname.lastname@example.org, we will open the ticket for you and our team will be in touch with you as soon as possible.
Hi, I have purchased te,plate recently, it is well designed. However there is something I can not fix. Word Array is showing in VM, in product page, just about price area. How to remove it? thank you
Please open the ticket using our support portal from here: https://themeforest.net/item/marcus-responsive-multipurpose-virtuemart-theme/22954359/support
I have opened ticket 14 days ago but no response on support page, kindly advise.
We already replied back to you 14 days ago asking for the site details. Just 3 hours back we have received your reply with the details. Considering weekend, please give us some time for our team to respond.
Hello i have a pre sale question? What do you mean by high resolution no?and alos which version of helix do you use?
High resolution like if we used retina.js for our theme. If a high-resolution variant exists, the script will swap in that image in-place.
Unfortunately we are not using retina script for Marcus theme.
We using Helix framework version 2.5.6
so i can not update to helix 3 ultimate?
Helix Ultimate and Helix 3 are two different template frameworks. So we can not update or use Helix Ultimate.
i already paid.what is your mail
Thanks for purchasing the template. You need to open the ticket id from the Support tab above, and our team will get back to you.
Please write down the issues that you have in the ticket.
what is.your email
Please check the demo, it should be working now.
thanks.pls check mobile there is no cart
Thanks for pointing out that. The cart icon is missing from header, we will have it resolved.
pay more attention to mobile.thanks
Sure, thanks for your suggestion.
will be ok for latest joomla and latest virtuemart?
It should work, but after purchase if you find any issues, our team will help you out.
the demo is not imcomplete. many links do not work.
Thank you for pointing out. We will fix it as soon as possible.
i want to buy.but….demo is..
hello, I have the template Markus installed and get only a white page!
We have forwarded your request to our support team and they will be in touch with you soon.
I am very disappointed!!!
From the beginning, the template did not work.
Although there is a support but this is very questionable.
Supposedly I have installed something, which should explain the countless error messages. This is definitely a lie!
Never again this provider !!!
Ich bin sehr enttäuscht!!!
Von Anfang an hat das Template nicht funktioniert.
Es gibt zwar einen Support aber dieser ist sehr fragwürdig.
Angeblich habe ich etwas installiert, was die unzähligen Fehlermeldungen erklären soll. Das ist definitiv eine Lüge!
Diesen Anbieter nie wieder!!!
Sorry that you had trouble with our theme and we really appreciate that you shared your opinion. But we are working on to update the theme and fix the issues. Hopefully it will be released soon.
After several updates the template works now.
Thank you very much to the support
Glad that it worked for you and your issues has been resolved.
Hi, I purchased this theme last week and I’m having page 404 errors when clicking any menu links. This is using PHP 7.2 (PHP 7 and lower will no be supported in a few months and I’m trying to deliver this project with the best software versions). It works fine on PHP 7 and below.
I have created 2 tests with the theme using the quick-start and a clean install with just the theme installed. Both break using PHP 7.2. The clean install version works fine on PHP 7.2 if I remove the theme and use one of the defaults. Hoping this is a small issue that can be quickly resolved.
I have used the support system yesterday and today and I have not received a response, so trying here… Apologies for posting in comments.
We have forwarded your mail to our support team. They will be in touch with you soon.
Hi Perfec. I really enjoyed your work, I’m going to buy it soon for a new project.
hello..I see your profile page. really you have greats portfolio GLWS:)
Thank you fkazemi5236
Nice Work, Good Luck!
Thank you PCMShaper
Incredible work! Good Luck!
Great Work, Congratulations GLWS
Thank you TmdStudio
Congratulations! Nice Work, Good Luck With Sale
Thank you ThemeCuriosity
Amazing Work, Good Luck With Sale
Thank you szthemes
Nice work gud luck
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