152 comments found.
please fix your demos, some show a full screen slider in the thubnail but then when you try the demo they are not, can you fix so I can see what they are like. Thx
Hi,
thanks for let me know.
Please for any informations/support or questions please contact the team through the form present on our profile : https://themeforest.net/user/nicdarkHave a nice day Nick
I’ve purchased your theme and trying to import demo 7 but header is same for all demos I want that transparent header style but that’s not available and Also I want to customize home page filter but couldn’t find any documentation related to this. Also I have created a support ticket but still didn’t get any reply.
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
i have problem about pugin exceptions it not work
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/I have sent a ticket about a WEEK ago, still no response When I first bought the theme I was very excited. The first 2 days i got a fast response. But now I am waiting a week or more
Please! I need to finish the website for a client Please respond to my ticket
HI,
This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a nice day Nick
Sorry I see you have replied but normally i get an email notification. I have responded to the ticket help me please
Hi,
thanks for let me know.
Have a nice day Nick
Last update 11 July!!!??? Really? What changed? Tried to update today (14th July 2023) and still 2.3 version…please clarify as soon as!
Hi,
sure, please contact the team through the form present on our profile here for any questions : https://themeforest.net/user/nicdarkHave a nice day Nick
Hello, I have presale question regarding your booking system. Is the checkout option handled in total by Woocommerce, including payment options?
Hi,
yes sure, you can decide to use the woo payment options or to use the payment methods of the booking plugin. However to ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello, I have sent you question to the given link, it was never answered.
Hi,
we have a lot of requests, please be patient. If we have received your request, our team will reply as soon as possible.
Have a nice day Nick
Hello, i have a pre sale question. About the Sync with Booking, Airbnb… How it works? Have in mind that i’m new in the market, actually i’m a investidor in B&B and Hostels Market.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello there, i have many problems. 1. when I register to open a ticket, I don’t get an email to login or create a password. When logging in, it says the username already exists. 2. Problems with the template: 2.1. When somebody make bookings, i dont receive confirmation emails. The customer himself does not receive any email either. 2.2 How can I manually block travel dates? I have created blocked dates, but they do not appear in the calendar or on the homepage? 2.3 How can i synchronize the website calendar with airbnb and booking.com? 2.4. How to deposit additional costs for additional people without setting it up as an extra service?
Hi,
in this case please contact the team through the from present on our profile ( https://themeforest.net/user/nicdark ) in this way we will help you to open a ticket on our support platform and receive the support you need.
Have a nice day Nick
I also tried this website but there i received the alert that the message cant be send for the moment and to try again later. This also happens from yesterday
Hi,
yes, we have some problems with the email so you can use the contact form present on our profile which it works : https://themeforest.net/user/nicdark
Thanks and have a nice day Nick
Hello, nicdark. How are you all?
Are any of these features available in your theme?
1. Different levels of renting options. Ability to rent hostel, room or bed. Also have different options per rental such as Standard, Plus, VIP packs for the period of stay selected.
2. Are there booking shortcodes? For example that we can add to a page a list of rooms that have availability between two dates. The person can book directly from that page.
3. Point of sale system. Add items to customer’s account and charge them at check-out.
4. Allow min and max booking dates. Block all other dates.
5. Allow people to manage their bookings and payments.
I hope I was able to better summarize what we need. Are these features available in this theme or can be achieved in conjunction with this theme?
Thank you.
It could be on this theme or any other of your themes.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi again, Is there no way to speed up responses from support (http://support.nicdark.com)? It took me 5 days to solve the most important problem I have with this issue, which is the reservations. If it is not resolved quickly, I will have to file a dispute directly with Envato themeforest, with which we have purchased more than 60 themes
Hi,
thank you for letting me know, the response times unfortunately do not depend on us but on the volume of tickets we receive. Currently, based on the daily average, we are able to guarantee a waiting time of less than 24 hours (1 working day), in some periods 15 hours and in other periods over 24 hours.
To speed up the resolution of the ticket we recommend: - send the correct access credentials when creating the ticket. - disable all unnecessary plugins installed by the user and not required by the theme. - do not post new replies before waiting for the supporter’s reply
Have a nice day Nick
Does anyone know where i can find the many tutorial videos they said they had on this theme? i can only find one
Hi,
yes sure, please contact the support team in this way we can provide to you all the informations you need. For get in touch with the team you have to open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Can you reply to my ticket yesterday on support with the topic “settings”?
Hi,
We have successfully received your ticket which is in queue, depending on the volume of tickets we receive, you will receive an answer today in 24 hours or tomorrow in 48 hours.
Have a nice day Nick
Why is the menu displaying new, best tags? How do we remove it? Also home page displays “hurry up it’s the best price?
Also your support mentions of WP bakery builder plugin, but i got only Elementor plugin with the theme.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Hi, In case you have not noticed, i have already raised a ticket in the support forum. Kindly reply to my ticket asap!
Hi,
thanks for let me know, perfect if you have already opened your ticket you will receive your answer directly on the platform from the dedicated support team.
Have a nice day Nick
Hi presale question… does the template work as RTL ( hebrew, arabic )
Hi,
yes sure however please to ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Important Notice: You have an Outdated Version of WPBakery Page Builder Design Options. It is necessary to review and save it.
How to activate it?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Still waiting on my support questions, please waiting 2 days each time is not good.
Hi,
you only answered your ticket yesterday, so you will get a reply today in 24 hours or tomorrow in 48 hours depending on the volume of tickets we receive.
Have a nice day Nick
I cannot open a support question, support form says my license in not correct?
HI,
most probably there was some problems with the Envato API, don’t worry, If you still have problems please send me your purchase code and user informations through this contact form -> https://www.nicdark.com/support-registration-login-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hi. I just bought and installed the theme. There are many missing images (for example the ‘icon-WHITE-check.svg’ or ‘wp-content/uploads/sites/2/2022/11/shop-1.jpg’) how to fix this? Many thanks!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Hi!
Nice theme, I like it! ND Shortcodes plugin works on PHP 8, but on PHP 8.1 it crashes with the page, please update. Thank you!
HI,
thanks for your words, please for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/In the mobile version, the navigator is actually shown as text “open nav” and a missing photo. From where can I change it in cpanel? nd elements?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/